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Slide 1

• Useful telephone vocabulary and phrases in English.
• Making contact :
• Hello / Good morning /
• Good afternoon ...
• This is John Brown speaking
• Could I speak to
• ......... please?
• I'd like to speak to
• ..... .....
• I'm trying to contact ..........
• Giving more information:
• I'm calling from Tokyo
• / Paris / New York / Sydney ...
• I'm calling on behalf
• of Mr. X ...
• Taking a call :
• X speaking.
• Can I help you?
• Asking for a name /
• information :
• Who's calling please?
• Who's speaking?
• Where are you calling
• from?
• Are you sure you have
• the right number / name?
• Asking the caller to wait :
• Hold the line please.
• Could you hold on
• please?
• Just a moment please.
• Connecting :
• Thank you for holding.
• The line's free now ...
• I'll put you through.
• I'll connect you
• now / I'm connecting you now.
• Giving negative information :
• I'm afraid the line's
• engaged. Could you call back later?
• I'm afraid he's in a
• meeting at the moment.
• I'm sorry. He's out of
• the office today. /
• He isn't in at the moment.
• I'm afraid we don't
• have a Mr./Mrs./Ms/Miss. ... here
• I'm sorry.
• There's nobody here by that name.
• Sorry. I think
• you've dialled the wrong number./
• I'm afraid you've got the wrong number.