H&T Practice Final #2

What traits do effective hospitality and tourism employees exhibit when they communicate withtheir customers?

What skill is important for successful professional in the hospitality and tourism industry to possess?

Jason provides tours to over 300 people a day at the historical govenor's mansion daily. Which benefit ofworking in the tourism industry is he experiencing?

Daniel is the executive chef for a resort that is located near Phoenix, Arizona. What professional association is Daniel most likely to join?

Which of the following is a component of the lodging industry?

A group traveled to Haiti to help rebuild homes that were destroyed by a natural disaster. What type of tourism took place?

Which of the following are components of the travel industry?

Which of the following is a component of the hospitality industry that focuses on meeting tourists’transportation needs?

What segment of the hospitality industry focuses on providing its target market with entertainment andrelaxation services?

What type of tourist is interested in visiting attractions such as the Football Hall of Fame, Daytona International Speedway, and Yankee Stadium?

Jacob went to New Orleans, Louisiana to see family at several reunions. What factor prompted Jacob to travel to this destination?

If Tony wants to enjoy and support maintaining the natural environment, which category of tourism will this happen?

A hotel front-desk clerk worked with an accounting employee to resolve an issue with a guest’s bill. What does this situation exemplify?

To which hotel division do the reservations, telecommunications, and guest registration departmentstypically report?

Which department should a front-desk clerk work with to help guests move their luggage from the hotel lobby to their sleeping rooms?

Due to the interrelationships of the departments, the general manager manages to accomplish which common goal?

Barry wants all hotel employees from the different departments to work together. Which would bethe primary reason for him to accomplish this goal?

What type of tourism organization is funded by state- or local-level tax dollars?

How can all of the departments of a hospitality and tourism business provide its guests/clients with the best service possible?

Which of the following is a factor that influences demand in the travel and tourism industry?

What process has led to an interdependency of travel and tourism activities among different countries to strengthen their national economies?

Which of the following economic indicators suggests that a country is likely to experience an overall increase in domestic travel and tourism?

How does a high level of inflation affect the hospitality and tourism industry?

Which of the following factors is most likely to have a positive impact on a destination’s ability to attract tourists?

Why do popular vacation destinations tend to experience economic highs and lows at certain times of the year?

The Wyndbriar Hotel chain has 710 hotels in 64 countries, sells shares of stock to the public, and does not identify itself with one particular “home” country. What business structure is the hotel chain using?

Why it is important for a hotel to consider overstays when it develops an occupancy forecast?

Which of the following does a motel base its three-day forecast on?

The Willowbrook Inn anticipates that 15% of 140 expected checkouts will be overstays. How many rooms should the Inn allocate for overstay guests?

Why do tour companies often analyze previous demand data to forecast travel markets?

Out of a hotel’s 75 rooms, 30 are stay-overs, 25 are reserved for new arrivals, 5 are out of order, and the hotel does not anticipate any under- or overstays. What percentage of rooms is allocated for walk-ins?

What do travel agents consider when forecasting travel markets?

What factors might a travel agency manager consider when making sales forecasts for the coming year?

Thursday night, the Macon Hotel has 132 rooms occupied. What does the number of occupied rooms represent?

Why might a lodging facility be able to schedule fewer front-desk agents during its peak check-out hours?

Wyndham's Restaurant has established a ratio of one server per 15 guests. If Wyndham's has 165 seats, how many servers should the restaurant schedule if it is fully booked for dinner?

If one server can effectively serve 20 customers at one time, how many servers should a hotel restaurant schedule if it has 60 tables that each seat four people?

Which of the following is a factor that the housekeeping department should consider when developing a work schedule for the next week?

If the average hourly rate of a maintenance employee is $15.75, and a resort estimates 220 labor hours to maintain the facility, what is the estimated labor expense for the maintenance staff for the day?

What is a primary reason why many hospitality businesses rotate their employees’ work schedules?

If a housekeeping employee can clean 12 rooms in an eight-hour shift, and the hotel expects 108 departures, how many full-time employees will the hotel need to schedule for the day?

What is an important factor to consider when establishing staffing and service ratios for a hotel?

If an airline requires one flight attendant per 40 passengers, and the airline sold 200 seats for a flight to Charleston, how many flight attendants will the airline need to schedule to cover the flight?

The owner of an advertising agency plans to leave town to negotiate a merger for her/his company. What is the purpose of the trip?

Because Caleb doesn’t want to go through the hassle of renting a car while traveling for business, he typically stays at hotels that offer shuttle service to and from the airport. What is the motivation for Caleb’s lodging choices?

What amenities are many hotels offering to attract the growing number of women business travelers?

Which of the following is a political factor that may impact travel behavior:

A cruise line offers a three-day Caribbean cruise that includes activities for parents, childcare services, and a variety of activities for children ages 6 months to 17 years old. What is the cruise line’s target market?

When determining the terms for a contract with a hotel located in India, an American businessperson should expect to make concessions and be patient because the decision-making process in Indian culture is very slow. What culture difference does this situation exemplify?

What should Horning Hotels do to determine which goods and services to provide in the new hotel that it is opening in China?

When developing relationships with international hospitality businesses, it is important to understand that some cultures focus on achieving future rewards through persistence and saving money. What is this dimension of culture?

Paul and Frederick are tour guides with the Global Tour Company. Paul speaks French, and Frederick speaks German. What type of cultural difference does this situation exemplify?

What should American hospitality and tourism businesses do if they want to sell products that will appeal to foreign markets?

How can hospitality employees foster positive relationships with international guests or clients?

Executives of a Guatemalan tour company tend to make business decisions as a group. What dimension of culture does this situation exemplify?

Jack wants to give hang-gliding lessons to tourists. Which of the following climate conditions is most important for Jack to consider when he selects a destination for his business?

Mountainous regions typically have colder climates and snow for longer periods of time. What types of hospitality/tourism businesses are likely to be successful in these geographic locations?

Jackie is a travel agent who is giving her clients tips on traveling to Europe. What should Jackie communicate to her clients about the ways in which traveling through several time zone often affects tourists’ physical well being?

What imaginary line is the dividing point for two calendar days?

New Orleans, Louisiana, is a tourism destination that is located on land that is below sea level near the Gulf of Mexico. What natural hazard is the city most likely to experience?

Chemical runoff from rivers and mining debris from coastal ports are factors that affect the health of the Great Barrier Reef and the sea life near the Australian coastline. What type of environmental threat do these factors present?

A client wants to book a cruise. What is the most appropriate action for the travel agent to take?

What is an important component of a hospitality business’s positioning

What type of printed materials do travel agents often use as a sales tool when selling vacation packages to clients?

What is an important aspect of selling hospitality and tourism services?

What is the foundation of a unique selling proposition for a hospitality and tourism business?

What type of marketing involves a 3-day cruise offering several culinary classes for women who enjoy cooking Italian food?

What type of marketing involves booking a tour on a website?

What must a convention hotel salesperson often need to do to obtain a contract for a large business conference?

How is a motel positioning itself when it emphasizes a good value and low rates?

To whom do retail travel agencies sell hospitality and tourism products?

Which of the following examples best demonstrates the concept of suggestive selling in the hospitality industry?

What do travel agents need to do to help clients make decisions about which travel products to buy?

Why do hospitality employees need to be able to relate to different types of people?

What do all hospitality employees need to possess to handle customers’ complaints effectively?

What is a primary characteristic of quality service in the hospitality industry?

What is an important aspect of handling a hotel guest’s complaint?

Which of the following is an example of a critical moment in which a customer may form a negative opinion about a hospitality/tourism business?

What should a tour guide do when handling the complaint of an angry tourist?

What personal quality is important to express when handling a hotel guest’s complaint?

What can hotels do to help ensure that they provide all of their guests with quality service?

What should a motel employee possess to foster positive relationships with the motel’s guests?

What do many travel agencies use to find out if clients were satisfied with the service they received from the agency as well as with the vacation package that they purchased?

What type of behavior is required of employees to establish positive relationships with hotel guests?

Why is it important for hospitality and tourism businesses to monitor customer satisfaction levels with their services?

What must hospitality and tourism businesses be willing to do to build ongoing relationships with their clientele?

What security measure can motels implement to help maintain their guests’ safety outside the facility?

Anticipation that Derek Jeter played in his last home game with the New York Yankees, massive outdoor celebrations and riots occurred on the streets right after the game, which caused traffic problems and safety issues. What type of emergency do these situations exemplify?

A hotel guest reports that someone stole money and jewelry from his/her room. Which of the following government agencies should the hotel employee contact?

Why do hospitality and tourism businesses keep money and valuables locked in secure locations?

What is a primary reason why hospitality facilities develop emergency response procedures?

What security measure do cruise ships provide guests that enable them to store their valuable items?

What happened in response to the terrorist attacks that occurred on September 11, 2001?

Hospitality businesses are required to install ramps and wide doorways to accommodate wheelchair-bound employees and guests to comply with federal regulations. What sector of the workforce do these regulations protect?

A well-known restaurant owner was accused of offering bribes to town-council members to overlook various regulatory violations. As a result, the restaurant received poor publicity, and fewer residents and tourists ate at the restaurant. What does this situation exemplify?

Several airlines meet and decide to increase their ticket prices. What illegal practice are the airlines engaging in?

What type of discrimination involves paying higher wages to men than to women?

Dana is a tour bus operator. What does Dana need to have to perform her job legally?

What is a hotel restaurant doing when it makes sure that its employees wash their hands properly when preparing food orders?

Who is responsible for implementing the laws required to operate a hospitality or tourism business?