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H&T Practice Final #2

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H&T Practice Exam
Chad Collins
Quiz by Chad Collins, updated more than 1 year ago
Chad Collins
Created by Chad Collins almost 8 years ago
140
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Resource summary

Question 1

Question
What traits do effective hospitality and tourism employees exhibit when they communicate withtheir customers?
Answer
  • Patience and empathy
  • Initiative and indifference
  • Inflexibility and self-confidence
  • Enthusiasm and passive listening

Question 2

Question
What skill is important for successful professional in the hospitality and tourism industry to possess?
Answer
  • Creativity
  • Delegation
  • Communication
  • Mathematical

Question 3

Question
Jason provides tours to over 300 people a day at the historical govenor's mansion daily. Which benefit ofworking in the tourism industry is he experiencing?
Answer
  • Contacting buyers
  • Visiting attractions
  • Working with people
  • Planning conferences

Question 4

Question
Daniel is the executive chef for a resort that is located near Phoenix, Arizona. What professional association is Daniel most likely to join?
Answer
  • Wellness Council of America
  • Meeting Professionals International
  • The National Restaurant Association
  • Association for Convention Operations Management

Question 5

Question
Which of the following is a component of the lodging industry?
Answer
  • Campsites
  • Landmarks
  • Travel agencies
  • Convention Centers

Question 6

Question
A group traveled to Haiti to help rebuild homes that were destroyed by a natural disaster. What type of tourism took place?
Answer
  • Ecotourism
  • Edutourism
  • Agritourism
  • Voluntourism

Question 7

Question
Which of the following are components of the travel industry?
Answer
  • Busses, theme parks, and rental cars
  • Cruise ships, airlines, and resorts
  • Airlines, rental cars, and trains
  • Trains, cruise ships, and tour companies

Question 8

Question
Which of the following is a component of the hospitality industry that focuses on meeting tourists’transportation needs?
Answer
  • Travel
  • Lodging
  • Recreation
  • Business

Question 9

Question
What segment of the hospitality industry focuses on providing its target market with entertainment andrelaxation services?
Answer
  • Travel
  • Recreation
  • Lodging
  • Food and beverage

Question 10

Question
What type of tourist is interested in visiting attractions such as the Football Hall of Fame, Daytona International Speedway, and Yankee Stadium?
Answer
  • Nature lovers
  • Art enthusists
  • Sports fans
  • Adventure seekers

Question 11

Question
Jacob went to New Orleans, Louisiana to see family at several reunions. What factor prompted Jacob to travel to this destination?
Answer
  • Climate
  • Low cost
  • Geography
  • Heritage tourism

Question 12

Question
If Tony wants to enjoy and support maintaining the natural environment, which category of tourism will this happen?
Answer
  • Ecotourism
  • Cultural tourism
  • Heritage tourism
  • Adventure tourism

Question 13

Question
A hotel front-desk clerk worked with an accounting employee to resolve an issue with a guest’s bill. What does this situation exemplify?
Answer
  • The need for confidentially
  • The importance of planning
  • The need to stay organized
  • The importance of teamwork

Question 14

Question
To which hotel division do the reservations, telecommunications, and guest registration departmentstypically report?
Answer
  • Front office
  • Engineeing
  • Food and beverage
  • Sales and marketing

Question 15

Question
Which department should a front-desk clerk work with to help guests move their luggage from the hotel lobby to their sleeping rooms?
Answer
  • Valet
  • Bell services
  • Concierge
  • Chauffeur

Question 16

Question
Due to the interrelationships of the departments, the general manager manages to accomplish which common goal?
Answer
  • To serve the hotel guests
  • To entertain banquet guests
  • To maintain an attractive facility
  • To provide a high-quality dining experience

Question 17

Question
Barry wants all hotel employees from the different departments to work together. Which would bethe primary reason for him to accomplish this goal?
Answer
  • To obtain pay raises
  • To solve guests’ problems
  • To eliminate workplace stress
  • To reduce the need for supervision

Question 18

Question
What type of tourism organization is funded by state- or local-level tax dollars?
Answer
  • Professional development association
  • Sole proprietorship
  • Government agency
  • Chamber-of-commerce

Question 19

Question
How can all of the departments of a hospitality and tourism business provide its guests/clients with the best service possible?
Answer
  • Focus on the bottom line
  • Develop strict sales policies
  • Communicate with one another
  • Embrace an indifferent attitude

Question 20

Question
Which of the following is a factor that influences demand in the travel and tourism industry?
Answer
  • Tariff revenue
  • Export quotas
  • Production costs
  • Economic conditions

Question 21

Question
What process has led to an interdependency of travel and tourism activities among different countries to strengthen their national economies?
Answer
  • Globalization
  • Protectionism
  • Domestic trade
  • Industrial positioning

Question 22

Question
Which of the following economic indicators suggests that a country is likely to experience an overall increase in domestic travel and tourism?
Answer
  • Sales taxes increase
  • Consumer spending increases
  • The standard of living decreases
  • The strength of the U.S. dollar decreases

Question 23

Question
How does a high level of inflation affect the hospitality and tourism industry?
Answer
  • Tourists’ have more money to spend
  • Tourists’ purchasing power decreases
  • Hospitality and tourism businesses hire more employees
  • Hospitality and tourism businesses typically lower their prices

Question 24

Question
Which of the following factors is most likely to have a positive impact on a destination’s ability to attract tourists?
Answer
  • Increase in sales tax
  • Increase in crime
  • Fluctuations in interest rates
  • Improvements to the infrastructure

Question 25

Question
Why do popular vacation destinations tend to experience economic highs and lows at certain times of the year?
Answer
  • Tourists want to visit new places.
  • Travel and tourism are cyclical.
  • Airlines overbook their flights.
  • Airport hubs close during certain seasons.

Question 26

Question
The Wyndbriar Hotel chain has 710 hotels in 64 countries, sells shares of stock to the public, and does not identify itself with one particular “home” country. What business structure is the hotel chain using?
Answer
  • Joint venture
  • Close corporation
  • Limited partnership
  • Transnational corporation

Question 27

Question
Why it is important for a hotel to consider overstays when it develops an occupancy forecast?
Answer
  • It decreases the number of rooms available for walk-ins
  • It affects the hotel’s ability to forecast under-stays
  • It increases the number of rooms available for sale
  • It affects the hotel’s ability to book meeting space

Question 28

Question
Which of the following does a motel base its three-day forecast on?
Answer
  • Annual forecast
  • Ten-day forecast
  • Unguaranteed reservations
  • Guaranteed reservations

Question 29

Question
The Willowbrook Inn anticipates that 15% of 140 expected checkouts will be overstays. How many rooms should the Inn allocate for overstay guests?
Answer
  • 12
  • 15
  • 21
  • 18

Question 30

Question
Why do tour companies often analyze previous demand data to forecast travel markets?
Answer
  • To plan package tours
  • To attract new customers
  • To develop group price lists
  • To develop relationships with travel agencies

Question 31

Question
Out of a hotel’s 75 rooms, 30 are stay-overs, 25 are reserved for new arrivals, 5 are out of order, and the hotel does not anticipate any under- or overstays. What percentage of rooms is allocated for walk-ins?
Answer
  • 80%
  • 60%
  • 40%
  • 20%

Question 32

Question
What do travel agents consider when forecasting travel markets?
Answer
  • Personal opinions
  • Distribution channels
  • Previous demand data
  • Geographic information

Question 33

Question
What factors might a travel agency manager consider when making sales forecasts for the coming year?
Answer
  • Sites that the manager will be visiting during the coming year
  • Places that the manager’s friends say they want to visit
  • Places that his/her first-time clients visited last year
  • Current social and economic factors

Question 34

Question
Thursday night, the Macon Hotel has 132 rooms occupied. What does the number of occupied rooms represent?
Answer
  • The room ratio
  • The house count
  • The total number of hotel rooms
  • The percentage of unavailable rooms

Question 35

Question
Why might a lodging facility be able to schedule fewer front-desk agents during its peak check-out hours?
Answer
  • It has an automated check-out system.
  • It relies on unskilled labor to handle billing.
  • It has more rooms than nearby competitors.
  • It uses a split-shift schedule to cover its needs.

Question 36

Question
Wyndham's Restaurant has established a ratio of one server per 15 guests. If Wyndham's has 165 seats, how many servers should the restaurant schedule if it is fully booked for dinner?
Answer
  • 13
  • 11
  • 8
  • 10

Question 37

Question
If one server can effectively serve 20 customers at one time, how many servers should a hotel restaurant schedule if it has 60 tables that each seat four people?
Answer
  • 8
  • 10
  • 12
  • 14

Question 38

Question
Which of the following is a factor that the housekeeping department should consider when developing a work schedule for the next week?
Answer
  • Room rates
  • Yeild statistics
  • Operating ratios
  • Occupancy forecasts

Question 39

Question
If the average hourly rate of a maintenance employee is $15.75, and a resort estimates 220 labor hours to maintain the facility, what is the estimated labor expense for the maintenance staff for the day?
Answer
  • 3685
  • 3465
  • 3275
  • 3325

Question 40

Question
What is a primary reason why many hospitality businesses rotate their employees’ work schedules?
Answer
  • So the managers can delegate work activities
  • So the employees can get to know each other
  • So the business can lower its payroll expenses
  • So the business does not need to hire more managers

Question 41

Question
If a housekeeping employee can clean 12 rooms in an eight-hour shift, and the hotel expects 108 departures, how many full-time employees will the hotel need to schedule for the day?
Answer
  • 9
  • 11
  • 6
  • 7

Question 42

Question
What is an important factor to consider when establishing staffing and service ratios for a hotel?
Answer
  • Management style
  • Customer demand
  • Accounting methods
  • Facility building codes

Question 43

Question
If an airline requires one flight attendant per 40 passengers, and the airline sold 200 seats for a flight to Charleston, how many flight attendants will the airline need to schedule to cover the flight?
Answer
  • 7
  • 6
  • 4
  • 5

Question 44

Question
The owner of an advertising agency plans to leave town to negotiate a merger for her/his company. What is the purpose of the trip?
Answer
  • Education
  • Business
  • Family
  • Leisure

Question 45

Question
Because Caleb doesn’t want to go through the hassle of renting a car while traveling for business, he typically stays at hotels that offer shuttle service to and from the airport. What is the motivation for Caleb’s lodging choices?
Answer
  • The need for security
  • The need for recognition
  • The desire for convenience
  • The desire for quality accommodations

Question 46

Question
What amenities are many hotels offering to attract the growing number of women business travelers?
Answer
  • Concierge services
  • Housekeeping services
  • Extra security measures and spa services
  • Room service and brochures to local attractions

Question 47

Question
Which of the following is a political factor that may impact travel behavior:
Answer
  • Health issues
  • Terrorist threats
  • Flight schedules
  • Financial difficulties

Question 48

Question
A cruise line offers a three-day Caribbean cruise that includes activities for parents, childcare services, and a variety of activities for children ages 6 months to 17 years old. What is the cruise line’s target market?
Answer
  • Single adults
  • Young families
  • Baby boomers
  • Senior citizens

Question 49

Question
When determining the terms for a contract with a hotel located in India, an American businessperson should expect to make concessions and be patient because the decision-making process in Indian culture is very slow. What culture difference does this situation exemplify?
Answer
  • Negotiating style
  • Personal appearance
  • Proper greeting protocol
  • Perceptions about bribery

Question 50

Question
What should Horning Hotels do to determine which goods and services to provide in the new hotel that it is opening in China?
Answer
  • Develop an interesting promotional plan
  • Conduct research about the Chinese culture
  • Organize a committee to evaluate domestic economic issues
  • Assume that Chinese people will accept their existing products

Question 51

Question
When developing relationships with international hospitality businesses, it is important to understand that some cultures focus on achieving future rewards through persistence and saving money. What is this dimension of culture?
Answer
  • Long-term orientation
  • Uncertainty avoidance
  • Power distance
  • Individualism

Question 52

Question
Paul and Frederick are tour guides with the Global Tour Company. Paul speaks French, and Frederick speaks German. What type of cultural difference does this situation exemplify?
Answer
  • Gender
  • Religious
  • Language
  • Dining etiquette

Question 53

Question
What should American hospitality and tourism businesses do if they want to sell products that will appeal to foreign markets?
Answer
  • Increase their prices
  • Eliminate trade policies
  • Develop financial regulations
  • Modify their marketing strategies

Question 54

Question
How can hospitality employees foster positive relationships with international guests or clients?
Answer
  • Exhibit a superior attitude
  • Use slang when speaking with them
  • Be respectful of cultural differences
  • Avoid adapting to different circumstances

Question 55

Question
Executives of a Guatemalan tour company tend to make business decisions as a group. What dimension of culture does this situation exemplify?
Answer
  • Short-term orientation
  • Power distance
  • Ethnocentrism
  • Collectivism

Question 56

Question
Jack wants to give hang-gliding lessons to tourists. Which of the following climate conditions is most important for Jack to consider when he selects a destination for his business?
Answer
  • Vegetation
  • Population
  • Wind
  • Sea life

Question 57

Question
Mountainous regions typically have colder climates and snow for longer periods of time. What types of hospitality/tourism businesses are likely to be successful in these geographic locations?
Answer
  • Snowmobile manufacturers and snorkeling instructors
  • Ice skating rinks and swimwear manufacturers
  • Sled manufacturers and alligator farmers
  • Snow ski resorts and snowboard retailers

Question 58

Question
Jackie is a travel agent who is giving her clients tips on traveling to Europe. What should Jackie communicate to her clients about the ways in which traveling through several time zone often affects tourists’ physical well being?
Answer
  • Traveling to destinations in different time zones typically increases their attentiveness.
  • Traveling to destinations in different time zones typically alters their sleeping patterns.
  • Traveling to destinations in different time zones typically enhances their energy levels.
  • Traveling to destinations in different time zones typically improves their fine motor skills.

Question 59

Question
What imaginary line is the dividing point for two calendar days?
Answer
  • Equatorial latitude
  • Northern longitude
  • International Date Line (IDL)
  • Greenwich Mean Time (GMT)

Question 60

Question
New Orleans, Louisiana, is a tourism destination that is located on land that is below sea level near the Gulf of Mexico. What natural hazard is the city most likely to experience?
Answer
  • Earthquake
  • Avalanche
  • Tornado
  • Flood

Question 61

Question
Chemical runoff from rivers and mining debris from coastal ports are factors that affect the health of the Great Barrier Reef and the sea life near the Australian coastline. What type of environmental threat do these factors present?
Answer
  • Land erosion
  • Water pollution
  • Natural disasters
  • Climate changes

Question 62

Question
A client wants to book a cruise. What is the most appropriate action for the travel agent to take?
Answer
  • Recommend the cruise package that pays the best commission
  • Give the client several brochures to take home and review
  • Have the client complete an extensive questionnaire
  • Determine the client’s needs and preferences

Question 63

Question
What is an important component of a hospitality business’s positioning
Answer
  • Business plan
  • SWOT analysis
  • Diversification portfolio
  • Unique selling proposition

Question 64

Question
What type of printed materials do travel agents often use as a sales tool when selling vacation packages to clients?
Answer
  • Wholesale pricing guides
  • Promotional brochures
  • Product samples
  • Travel videos

Question 65

Question
What is an important aspect of selling hospitality and tourism services?
Answer
  • Obtaining testimonials
  • Explaining product benefits
  • Encouraging word-of-mouth promotion
  • Focusing on competitors’ weaknesses

Question 66

Question
What is the foundation of a unique selling proposition for a hospitality and tourism business?
Answer
  • Differentiation
  • Standardization
  • Customization
  • Saturation

Question 67

Question
What type of marketing involves a 3-day cruise offering several culinary classes for women who enjoy cooking Italian food?
Answer
  • Demographic
  • Mainstream
  • Progressive
  • Niche

Question 68

Question
What type of marketing involves booking a tour on a website?
Answer
  • Niche
  • Affinity
  • Interactive
  • Multi-level

Question 69

Question
What must a convention hotel salesperson often need to do to obtain a contract for a large business conference?
Answer
  • Provide a demonstration
  • Ignore complaints
  • Answer objections
  • Ask for referrals

Question 70

Question
How is a motel positioning itself when it emphasizes a good value and low rates?
Answer
  • By price
  • By quality
  • By location
  • By amenities

Question 71

Question
To whom do retail travel agencies sell hospitality and tourism products?
Answer
  • End users
  • Marketers
  • Producers
  • Wholesalers

Question 72

Question
Which of the following examples best demonstrates the concept of suggestive selling in the hospitality industry?
Answer
  • A motel employee advises guests that they need to check out by 11:00 a.m.
  • A convention hotel provides guests with free shuttle service to the area’s airport.
  • A guest asks a hotel employee to change his/her arrival date of his/her reservation.
  • A resort reservationist asks guests if they would prefer to book a suite instead of a king single room.

Question 73

Question
What do travel agents need to do to help clients make decisions about which travel products to buy?
Answer
  • Focus on the price of a product
  • Describe the safety factors of a product
  • Create a positive image of a product
  • Explain the tangible features of a product

Question 74

Question
Why do hospitality employees need to be able to relate to different types of people?
Answer
  • To maintain a positive attitude
  • To achieve their personal goals
  • To complete paperwork correctly
  • To provide good customer service

Question 75

Question
What do all hospitality employees need to possess to handle customers’ complaints effectively?
Answer
  • Brainstorming abilities
  • Technical knowledge
  • Active listening skills
  • Financial aptitude

Question 76

Question
What is a primary characteristic of quality service in the hospitality industry?
Answer
  • Ensures a business’s financial succes
  • Provides guests’ with entertainment
  • Satisfies employees’ basic needs
  • Exceeds customers’ expectations

Question 77

Question
What is an important aspect of handling a hotel guest’s complaint?
Answer
  • Problem solving
  • Passive listening
  • Invoice processing
  • Consensus building

Question 78

Question
Which of the following is an example of a critical moment in which a customer may form a negative opinion about a hospitality/tourism business?
Answer
  • A tour guide asks tourists they have any questions about tour site that they are visiting.
  • A customer has to wait on hold for a long time to make a hotel reservation by telephone.
  • The maître d’ greets customers in a prompt, friendly manner as soon as they enter a restaurant.
  • A hotel guests enters a guest room that is clean and attractive, and has a beautiful view of the city

Question 79

Question
What should a tour guide do when handling the complaint of an angry tourist?
Answer
  • Negotiate terms
  • Explain policies
  • Offer criticism
  • Remain calm

Question 80

Question
What personal quality is important to express when handling a hotel guest’s complaint?
Answer
  • Aggressiveness
  • Defensiveness
  • Indifference
  • Empathy

Question 81

Question
What can hotels do to help ensure that they provide all of their guests with quality service?
Answer
  • Customize policies
  • Train employees
  • Expand facilities
  • Increase rates

Question 82

Question
What should a motel employee possess to foster positive relationships with the motel’s guests?
Answer
  • An aggressive attitude
  • A laid-back personality
  • A competitive point of view
  • A customer-service mindset

Question 83

Question
What do many travel agencies use to find out if clients were satisfied with the service they received from the agency as well as with the vacation package that they purchased?
Answer
  • Tour reports
  • Booking slips
  • Sales records
  • Comment cards

Question 84

Question
What type of behavior is required of employees to establish positive relationships with hotel guests?
Answer
  • Proactive
  • Apathetic
  • Superficial
  • Remorseful

Question 85

Question
Why is it important for hospitality and tourism businesses to monitor customer satisfaction levels with their services?
Answer
  • To encourage safety
  • To generate publicity
  • To remain competitive
  • To analyze productivity

Question 86

Question
What must hospitality and tourism businesses be willing to do to build ongoing relationships with their clientele?
Answer
  • Distribute training videos to employees
  • Pay attention to competitors’ activities
  • Overlook their customers’ questions
  • Follow-up with their customers

Question 87

Question
What security measure can motels implement to help maintain their guests’ safety outside the facility?
Answer
  • Parking lot lighting system
  • Front-desk alarm system
  • Interior window locks
  • Fire extinguishers

Question 88

Question
Anticipation that Derek Jeter played in his last home game with the New York Yankees, massive outdoor celebrations and riots occurred on the streets right after the game, which caused traffic problems and safety issues. What type of emergency do these situations exemplify?
Answer
  • Widespread power outages
  • Toxic chemical emissions
  • Civil disobedience
  • Terrorist attack

Question 89

Question
A hotel guest reports that someone stole money and jewelry from his/her room. Which of the following government agencies should the hotel employee contact?
Answer
  • Local fire department
  • Local police department
  • Area convention bureau
  • Area chamber-of-commerce

Question 90

Question
Why do hospitality and tourism businesses keep money and valuables locked in secure locations?
Answer
  • To eliminate accidents
  • To reduce the risk of theft
  • To prevent natural disasters
  • To avoid equipment hazards

Question 91

Question
What is a primary reason why hospitality facilities develop emergency response procedures?
Answer
  • To prevent emergency situations from occurring on the premises
  • To increase guests’ awareness of potential security and safety issues
  • To reduce the time it takes to train employees in first aid, CPR, and security
  • To help lessen panic and reduce the risk of damage or injury during an emergency situation

Question 92

Question
What security measure do cruise ships provide guests that enable them to store their valuable items?
Answer
  • Shipping container
  • Safe deposit box
  • Baggage claim center
  • Lost and found center

Question 93

Question
What happened in response to the terrorist attacks that occurred on September 11, 2001?
Answer
  • Airports hired fewer security guards
  • Airline travel substantially increased
  • Airports hired ambassadors
  • Airport security increased

Question 94

Question
Hospitality businesses are required to install ramps and wide doorways to accommodate wheelchair-bound employees and guests to comply with federal regulations. What sector of the workforce do these regulations protect?
Answer
  • Individuals with emotional needs
  • Individuals with mental disabilities
  • Individuals with chronic fatigue issues
  • Individuals with physical impairments

Question 95

Question
A well-known restaurant owner was accused of offering bribes to town-council members to overlook various regulatory violations. As a result, the restaurant received poor publicity, and fewer residents and tourists ate at the restaurant. What does this situation exemplify?
Answer
  • Unethical business practices can damage a hospitality business’s image.
  • Although the restaurant lost some customers, the end justifies the means.
  • Hospitality businesses should find other ways to cut corners and earn profits.
  • Business owners must ensure that they have good excuses for offering bribes.

Question 96

Question
Several airlines meet and decide to increase their ticket prices. What illegal practice are the airlines engaging in?
Answer
  • Price fixing
  • Bait and switch
  • Exclusive dealing
  • Price discrimination

Question 97

Question
What type of discrimination involves paying higher wages to men than to women?
Answer
  • Age
  • Race
  • Gender
  • Religious

Question 98

Question
Dana is a tour bus operator. What does Dana need to have to perform her job legally?
Answer
  • Learning permit
  • Driver’s license
  • Work application
  • Inspection manual

Question 99

Question
What is a hotel restaurant doing when it makes sure that its employees wash their hands properly when preparing food orders?
Answer
  • Sanitizing the facility
  • Monitoring safety hazards
  • Preventing routine accidents
  • Complying with health codes

Question 100

Question
Who is responsible for implementing the laws required to operate a hospitality or tourism business?
Answer
  • The courts
  • Employees
  • Management
  • The government
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