How to Connect in Healthcare in 90 seconds or less.

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Notes from video: (supports patient, resident, family engagement practices and strategies)

This video identifies three quick ways to connect to others.

Choose the right attitude (how you look at the world)

Attitude should be: welcoming, empathetic, curious, and resourceful

Send the right signals

Look others in the eyes and smile (quick tip is to determine their eye color), point your heart towards them (it is a signal that you are not a threat and have nothing to hide), and synchronize with their body language and pace of speech

Get them talking and keep them talking

Make a short statement and ask an Open question (who, what, when, where, why, how, or tell me more)