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All Italian Dinners come with what two additional items included?
Garlic bread and a garden salad
Garlic bread and a greek salad
They only come with a garden salad
They only come with bread
How many meatballs come with the dinner portion of Spaghetti with Meatballs?
2
3
4
None
What ingredients are in our Oil & Vinegar dressing?
Red Wine Vinegar, Water,Blended Oil, Granulated Garlic, Black Pepper, Oregano
Red Wine Vinegar, Olive Oil, Granulated Garlic, Black Pepper, Oregano
Balsamic Vinegar, Water, Olive Oil, Granulated Garlic, Black Pepper, Oregano
Balsamic Vinegar, Blended Oil, Granulated Garlic, Black Pepper, Oregano
How many ravioli are in the Baked Ravioli Italian Dinner?
6
7
8
9
What is the difference between and Italian Special stromboli and a Traditional calzone?
Mushrooms
Ricotta
Both
Neither
What ingredients are in our "love"?
Romano cheese, basil
Romano cheese, oregano
Parmesan cheese, basil
Parmesan cheese, oregano
What does our "love" go on?
Calzones, strombolis, appetizers, parmigiana subs
Calzones, strombolis, appetizers, parmigiana subs, pizza
Calzones and strombolis only
Appetizers only
What size pizzas can we do in a thin crust?
Personals
Mediums
Larges
All of them
Personals and Mediums only
Mediums and Larges only
None of them
Can someone order a slice of the White pizza?
No, it has too much cheese
Only if they pay extra for the base
No, the base on a slice cannot be altered
Of course!
What ingredients are on the Margherita pizza?
Fresh mozzarella, dried basil, sliced tomatoes
Fresh mozzarella, fresh basil, sliced tomatoes
Fresh mozzarella, dried basil, sundried tomatoes
Fresh mozzarella, fresh basil, sundried tomatoes
Can you order a slice of the Margherita pizza?
NO
No, but you can advise the customer it will not be made with light sauce but we can build the toppings!
How many ravioli are in the Kid's Ravioli?
5
What ingredients are in the Ricotta mixture?
Ricotta cheese, romano cheese, black pepper, oregano
Ricotta cheese, grated parmesan cheese, red pepper, basil
Ricotta cheese, romano cheese, black pepper, basil
Ricotta cheese, grated parmesan cheese, black pepper, basil
What ingredients are in our marinara?
Cooked tomatoes, pasta sauce, green peppers, mushrooms, onions, garlic, romano cheese
Cooked tomatoes, pasta sauce, green peppers, mushrooms, red onions, garlic
Ground tomatoes, pasta sauce, green peppers, mushrooms, onions, garlic
Ground tomatoes, pasta sauce, green peppers, mushrooms, onions, garlic, romano cheese
What ingredients are in our pizza sauce?
Cooked tomatoes, pizza sauce, black pepper, salt, basil
Ground tomatoes, pizza sauce, black pepper, salt, basil
Ground tomatoes, pizza sauce, black pepper, granulated garlic, basil
Cooked tomatoes, pizza sauce, black pepper, granulated garlic, basil
Can we adjust the amount of sauce, kind of sauce (base) or amount of cheese on slices?
Yes
No
If requested
Only on Mondays
Do our cheese bread stix have garlic in them?
Only during Happy Hour
Are our wraps whole wheat or flour based?
Whole wheat
Flour
What are on all of the Parmigiana subs?
Marinara, mozzarella, love
Marinara, parmesan, love
Pizza sauce, mozzarella, love
Pizza sauce, parmesan, love
What ingredients are on a White pizza?
Ricotta, parmesan, provolone, white cheese and garlic
Ricotta, parmesan, provolone, mozzarella cheese and garlic
Ricotta, parmesan, provolone, white cheese and onions
Ricotta, parmesan, provolone, mozzarella cheese and onions
What toppings are on a Gourmet pizza?
Spinach, parmesan, black olives, sundried tomatoes, artichoke hearts, asiago cheese
Spinach, mozzarella, black olives, sundried tomatoes, artichoke hearts, feta cheese
Spinach, mozzarella, black olives, sliced tomatoes, artichoke hearts, feta cheese
Spinach, parmesan, black olives, sundried tomatoes, artichoke hearts, feta cheese
What two ingredients make a Veggie Deluxe different from a Veggie?
Green olives and sliced tomatoes
Green olives and sundried tomatoes
Spinach and sliced tomatoes
Spinach and sundried tomatoes
What size is our medium pizza and how many slices are in it?
10 inches with 6 slices
10 inches with 8 slices
12 inches with 6 slices
12 inches with 8 slices
What size is our large pizza and how many slices are in it?
15 inches with 6 slices
15 inches with 8 slices
16 inches with 6 slices
16 inches with 8 slices
What ingredients are on the Meat Deluxe?
Sausage, beef, ham, canadian bacon, pepperoni
Sausage, beef, bacon, canadian bacon, pepperoni
Sausage, ham, bacon, canadian bacon, pepperoni
Sausage, ham, beef, bacon, pepperoni
What two toppings are on the Johnny's Deluxe that ARE NOT on the Italian Special?
Sausage and green peppers
Canadian bacon and beef
Canadian bacon and sausage
Beef and green peppers
What ingredients are in the Bronx Bomber?
Marinara, green peppers, yellow onions, , pepperoni, sausage link, two meatballs, parmesan cheese
Marinara, green peppers, yellow onions, sausage link, pepperoni, three meatballs, parmesan cheese
Marinara, green peppers, yellow onions, pepperoni, sausage link, two meatballs, mozzarella cheese
Marinara, green peppers, yellow onions, sausage link, pepperoni, three meatballs, mozzarella cheese
What ingredients are in the Manhattan Garden Italian Dinner?
Garden salad base, black olives, green peppers, yellow onions, sundried tomatoes, artichoke hearts, mozzarella cheese, feta cheese
Spinach, green olives, green peppers, yellow onions, sundried tomatoes, artichoke hearts, mozzarella cheese, paremsan cheese
Spinach, black olives, green olives, yellow onions, sundried tomatoes, artichoke hearts, mozzarella cheese, feta cheese
Spinach, black olives, green peppers, yellow onions, sundried tomatoes, artichoke hearts, mozzarella cheese, feta cheese
What comes on the Steak & Cheese sub?
Philly steak, green peppers, mozzarella, provolone, mayo
Philly steak, onions, mozzarella, provolone, mayo on the side
Philly steak, onions, green peppers, provolone, mayo
Philly steak, onions, green peppers, mozzarella, mayo
What are the cheeses on the Four Cheese Pizza?
Mozzarella, Parmesan, Asiago, Provolone, Romano
Mozzarella, Parmesan, Asiago, Provolone
Parmesan, Asiago, Provolone, Romano
Parmesan, Asiago, Romano, Mozzarella
All Oven Baked Subs are dressed with what ingredients?
Lettuce, tomato, yellow onions, mayo, mustard, o/v and no pickle
Lettuce, tomato, yellow onions, o/v and a pickle on the side
Lettuce, tomato, red onions, mayo, mustard, o/v and no pickle
They aren't dressed until the customer asks for it
What meats are on the Special Sub?
Ham, turkey, capicollo
Ham, turkey, salami
Ham, salami, capicollo
Ham, salami, pepperoni
What meats are on the Club sub?
Ham and turkey only
Ham and bacon only
Ham, turkey, pepperoni
Ham, turkey, bacon
What are the meats for the House calzone or stromboli?
Ham, salami, turkey, pepperoni
Ham, turkey, capicollo, pepperoni
Ham, salami, capicollo, pepperoni
Ham, turkey, salami, pepperoni
What toppings are considered Italian Special with pizzas, calzones and strombolis?
Sausage, mushroom, red onions, green peppers, pepperoni
Sausage, mushroom, yellow onions, green peppers, pepperoni
Beef, mushroom, yellow onions, green peppers, pepperoni
Beef, mushroom, yellow onions, green peppers, canadian bacon
A table orders a large pizze with pepperoni, green pepper, sausage and onion. What is the best way to ring in that pizza?
As a Pick 4
As a Traditional
As an Italian Special
Just ring in the toppings
What is the difference between an Italian Special Calzone and a Traditional Calzone?
Traditional has Ricotta cheese, Italian Special has Mozzarella cheese
Traditional has beef, Italian Special has sausage
Italian Special has onions, Traditional does not
Italian Special has mushrooms, Traditional does not
What ingredients are in our Ranch dressing?
Hidden Valley Ranch mix, Mayonnaise
Hidden Valley Ranch mix, Buttermilk
Hidden Valley Ranch mix, Milk, Mayonnaise
Hidden Valley Ranch mix, Buttermilk, Mayonnaise
What salad dressings do we make "in house"?
Ranch, Oil & Vinegar, Greek, Caesar
Blue Cheese, Oil & Vinegar, Ranch, Caesar
Ranch, Greek, Blue Cheese, Thousand Island
Ranch and Oil & Vinegar
What is added to our Greek salad to make it a Mediterranean salad?
Ham, turkey, salami, capicollo
Salami, ham, turkey, pepperoni
Salami, ham, capicollo, turkey
What ingredients go in our Greek salad?
Salad base, tomatoes, cucumbers, kalamata olives, parmesan cheese
Salad base, tomatoes, pepperoncinis, kalamata olives, mozzarella cheese
Salad base, pepperoncinis, red onions, kalamata olives, cucumbers, feta cheese
Salad base, pepperoncinis, tomatoes, red onions, kalamata olives, feta cheese
What ingredients go on our garden salad?
Salad base, tomatoes, cucumbers
Salad base, cucumbers, red onions, croutons
Salad base, tomatoes, croutons
Salad base, tomatoes, cucumbers, red onions, cinis
What ingredients go in our salad base?
Iceberg lettuce, romaine lettuce, spinach, carrots, cabbage
Iceberg lettuce, romaine lettuce, carrots, red onions
Iceberg lettuce, spinach, carrots, cabbage
Iceberg lettuce, romaine lettuce, spinach, carrots
What is added to our garden salad to make it a chef salad?
Meat and parmesan cheese
Ham and mozzerrella cheese
Ham, turkey and mozzeralla cheese
Ham, salami and parmesan cheese
How long should a table be greeted after being seated?
1 minute
30 seconds
Whenever you can get to them!
15 seconds
What should you have in hand when greeting a table that sat themselves?
Menus
Silverware
Beverage napkins
All of the above
How long after a table has received food should you do a table check?
15 minutes
Whenever I see them looking around for me
When they are finished with their meal!
2-3 minutes after their first bite
How long should I wait to collect payment after I have dropped off a check?
Wait until they walk up to the to-go counter
When they wave for me to grab their payment!
2-3 minutes after dropping off the check
10 minutes
When is the best time to prebus a table?
When I am bringing out their food
The host will get it for me
When I see a pile of plates on the table
If there are empty, dirty dishes on the table, I will grab them as quick as I can during table checks!
What should I discuss at each table?
My daily life!
Try not to discuss anything, we need to rush at tables to get our work done
Our Loyalty Program, menu items that are discounted that night, beer specials, desserts!
If a guest asks you about a menu item that you are unsure of, what should you do?
Guess and hope that I am right!
Make an educated guess, and ask the back of house the answer after ringing it in
Tell them I don't know
Tell them that I am unsure of the answer, but give me one moment and I will find out so I can get them exactly what they want!
If a guest has a food allergy, what should I do?
Tell them they shouldn't eat with us
Tell them we can accommodate their allergies with no issue!
Advise them of possible cross contamination, kitchen note the allergen and let the kitchen staff know to take caution with their allergies!
If a guest refuses to show their ID for alcohol, what should I do?
Give them beer anyway and tell them to bring their ID next time!
Walk away and come back with water
Tell the customer it is company policy to see their ID before alcohol can be served, and grab a manager if it escalates any farther
Tell them they need to leave
Can we serve alcohol to customers with an expired ID?
Yes, as long as their birthday meets requirements
What free appetizer does a loyalty member get once they sign up?
Garlic knots with cheese
Cheese bread sticks
Garlic bread with cheese
Garlic Knots
1/2 garlic knot
Can I use a loyalty member's phone number for multiple tables so they can get more points?
Of course! This will get our members more established!
Absolutely not. You can only use their number for their transaction, and non-existing members need to be informed on how they can sign up!
As long as the table is ok with it!
If I see another server's food in the window, what should I do if they are busy?
Wait for them to run their food
Ask them if they would like you to run their food
Run the food immediately to the table, and let the server know afterward!
Tell the server to run their food
If a customer says I rang in their food incorrectly, how do I move forward?
Assure them I did not and tell them that is what they ordered
Look in my server pad to see if I wrote it down correctly
Go look in the system, to see if I rang it in correctly
Apologize to the guest, ask what they ordered instead, let a manager know so they can fix the issue promptly
When handing out a to-go order, what steps should I follow?
Hand it to the customer and tell them to have a good day!
Look at the food, and give it to the customer with condiments if applicable
Pull the order up in the system, make sure the ticket matches, look at the food and show the customer before they leave, and give out all condiments applicable for the order
If another server's table asks me for help, what should I do?
Tell them you will find their server
Ignore them, that's not my table
All the guests are everyone's guest when working on the floor, I will do whatever I can to help the customer!
