william Hoover
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Iahcsmm Sterile Processing (CHL Exam) Quiz sobre CHL Chapter 6 Quiz Exam, criado por william Hoover em 03-05-2017.

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william Hoover
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CHL Chapter 6 Quiz Exam

Questão 1 de 10

1

A person who serves as an example in a desired behavior is

Selecione uma das seguintes:

  • A role model

  • A behavioral mentor

  • A manager

  • An administrator

Explicação

Questão 2 de 10

1

The shared beliefs, experiences, and norms that characterize an organization

Selecione uma das seguintes:

  • Organizational culture

  • Community awareness

  • Mission

  • Vision

Explicação

Questão 3 de 10

1

The behavioral interviewing process is often used because

Selecione uma das seguintes:

  • It helps managers identify future star performers

  • It is easier to determine false statements made by the interviewee

  • Past performance is often an indicator of future performance

  • Interviewees will be less nervous and communication will be better

Explicação

Questão 4 de 10

1

A program designed to modify employee behavior through a series of increasingly serious punishments for unacceptable behavior.

Selecione uma das seguintes:

  • Progressive Discipline

  • Positive Discipline

  • Behavior Modification

  • Behavior Ladder

Explicação

Questão 5 de 10

1

A standard of knowledge, skills, and abilities required for successful job performance

Selecione uma das seguintes:

  • Job Description

  • Task Analysis

  • Training Plan

  • Competency

Explicação

Questão 6 de 10

1

All of the following are examples of open-ended interviewing questions except

Selecione uma das seguintes:

  • Would you share and example of a time when you went above and beyond what you thought was expected of you in a previous position?

  • Would you describe a situation when you made a positive influence on the actions of others?

  • In the past, how have you contributed to your work teams effectiveness?

  • Which of your previous positions did you find most rewarding?

Explicação

Questão 7 de 10

1

The positive or negative feelings, beliefs, and values that influence the way someone acts

Selecione uma das seguintes:

  • Sense of responsibility

  • Self-Esteem

  • Attitude

  • Assertiveness

Explicação

Questão 8 de 10

1

A formal, objective and comprehensive rating or evaluation of an employee

Selecione uma das seguintes:

  • Performance Appraisal

  • Disciplinary Process

  • Feedback

  • Written Reprimand

Explicação

Questão 9 de 10

1

In face-to-face communication body language and tone of voice are _________ than spoken word

Selecione uma das seguintes:

  • Less important

  • More important

Explicação

Questão 10 de 10

1

An employee who knows he/she is incompetent or has an "I don't care" attitude is

Selecione uma das seguintes:

  • Consciously Incompetent

  • Consciously Competent

  • Unconsciously Incompetent

  • Unconsciously Competent

Explicação

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