CHL Chapter 6 Quiz Exam

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Quiz by william Hoover, updated more than 1 year ago
william Hoover
Created by william Hoover almost 4 years ago
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Iahcsmm Sterile Processing (CHL Exam) Quiz on CHL Chapter 6 Quiz Exam, created by william Hoover on 05/03/2017.

Resource summary

Question 1

Question
A person who serves as an example in a desired behavior is
Answer
  • A role model
  • A behavioral mentor
  • A manager
  • An administrator

Question 2

Question
The shared beliefs, experiences, and norms that characterize an organization
Answer
  • Organizational culture
  • Community awareness
  • Mission
  • Vision

Question 3

Question
The behavioral interviewing process is often used because
Answer
  • It helps managers identify future star performers
  • It is easier to determine false statements made by the interviewee
  • Past performance is often an indicator of future performance
  • Interviewees will be less nervous and communication will be better

Question 4

Question
A program designed to modify employee behavior through a series of increasingly serious punishments for unacceptable behavior.
Answer
  • Progressive Discipline
  • Positive Discipline
  • Behavior Modification
  • Behavior Ladder

Question 5

Question
A standard of knowledge, skills, and abilities required for successful job performance
Answer
  • Job Description
  • Task Analysis
  • Training Plan
  • Competency

Question 6

Question
All of the following are examples of open-ended interviewing questions except
Answer
  • Would you share and example of a time when you went above and beyond what you thought was expected of you in a previous position?
  • Would you describe a situation when you made a positive influence on the actions of others?
  • In the past, how have you contributed to your work teams effectiveness?
  • Which of your previous positions did you find most rewarding?

Question 7

Question
The positive or negative feelings, beliefs, and values that influence the way someone acts
Answer
  • Sense of responsibility
  • Self-Esteem
  • Attitude
  • Assertiveness

Question 8

Question
A formal, objective and comprehensive rating or evaluation of an employee
Answer
  • Performance Appraisal
  • Disciplinary Process
  • Feedback
  • Written Reprimand

Question 9

Question
In face-to-face communication body language and tone of voice are _________ than spoken word
Answer
  • Less important
  • More important

Question 10

Question
An employee who knows he/she is incompetent or has an "I don't care" attitude is
Answer
  • Consciously Incompetent
  • Consciously Competent
  • Unconsciously Incompetent
  • Unconsciously Competent
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