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Activity Management and Collaboration

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Quiz sobre Activity Management and Collaboration, criado por Judith Gräve em 13-01-2018.
Judith Gräve
Quiz por Judith Gräve, atualizado more than 1 year ago
Judith Gräve
Criado por Judith Gräve mais de 6 anos atrás
14
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Resumo de Recurso

Questão 1

Questão
What can a Chatter Free User access?
Responda
  • Accounts
  • Groups
  • Custom Objects
  • Files

Questão 2

Questão
Who has permission to edit a Chatter profile?
Responda
  • Administrators
  • A user's manager
  • An individual user

Questão 3

Questão
A user with a Chatter Free User profile has access to records in Salesforce such as Accounts and Contacts.
Responda
  • True
  • False

Questão 4

Questão
A sales rep would like to collaborate with a number of potential customers on Chatter, what license type would you recommend to achieve this?
Responda
  • Chatter Plus
  • Chatter Free
  • Sales User
  • Chatter External

Questão 5

Questão
Who can invite Chatter customers into a Chatter group?
Responda
  • The system admin
  • Group owner
  • All Chatter users
  • None of the above

Questão 6

Questão
Which of the following is true regarding group tasks?
Responda
  • The same task is assiged to all members of the group
  • Each member of the group is assigned a copy of the task
  • Group task functionality must be enabled for your org
  • Group tasks can only be created for personal groups

Questão 7

Questão
When creating a group task in Salesforce, an individual copy of a task can be assigned to as many as ___ users?
Responda
  • 10
  • 200
  • 25
  • 100

Questão 8

Questão
Shared Activities lets users relate events to how many contacts?
Responda
  • 10
  • 5
  • 20
  • 50

Questão 9

Questão
How many contacts on your shared Activities contact can you make as primary contact?
Responda
  • 1
  • 3
  • 2

Questão 10

Questão
Which of the folowing are features of Chatter?
Responda
  • Follow records to be able to see changes to the records
  • Ability to share a file with other people
  • Mute posts on prifle and record feeds
  • Create and jon groups

Questão 11

Questão
You would like to send a message to a person that is a Salesforce user, but not share it with others. What is the best way to do this?
Responda
  • Send a private message within Chatter
  • Create a private group within Chatter and invite other person
  • Post a private comment on their profile
  • Send an email

Questão 12

Questão
You are working on a team project and would like to share project information and files only with the project team members. Which salesforce feature can support this requirement?
Responda
  • Create a public chatter group and only invite the project team members
  • Create a private project workspace and add the project team members
  • Create a private chatter group and add the project team members to the group
  • Create a public chatter group, add the project team members and then change the group access level to private

Questão 13

Questão
Which functionality is available when customizing tasks? (Choose 2)
Responda
  • Roll-up summary fields can be created for tasks
  • Record types can be created for tasks
  • Recurring tasks can be assigned to more than one user
  • Validation rules can be created for tasks

Questão 14

Questão
What type of customization can be done on Activities (tasks and events)? (Choose 3)
Responda
  • Field Tracking
  • Workflow Rules
  • Assignment Rules
  • Validation Rules
  • Custom Fields

Questão 15

Questão
Which is a capability of Chatter files? (Choose 2)
Responda
  • Store Chatter posts in a Salesforce Content group
  • View a list of files shared with a Chatter group
  • Link a Salesforce Content library to a Chatter profile
  • Post files from a Salesforce Content library to a Chatter feed

Questão 16

Questão
What is a capability of the content delivery feature of Salesforce Content? (Choose 3)
Responda
  • Generates URLs for content files
  • Publishes content from Salesforce to a company's website
  • Makes content available to recipients within and outside of Salesforce
  • Track how often content is viewed if downloaded
  • Tracks which recipients have viewed and downloaded content

Questão 17

Questão
Which statement about Chatter posts and comments is true? (Choose 2)
Responda
  • Updates to the Chatter feed on a record are only visible to users with access to the record
  • Posts to a user’s profile can be made private by clicking the lock icon
  • Posts to a user’s profile are hidden from anyone below that user in the role hierarchy
  • Posts made to a user’s profile are visible to all users in the organization

Questão 18

Questão
Which is a feature of Chatter?(Choose 3)
Responda
  • Bookmarks
  • Feeds
  • Events
  • Notes
  • Recommendations

Questão 19

Questão
What is a method for adding content to Salesforce CRM Content?(Choose 2)
Responda
  • Libraries
  • Chatter Files
  • Documents
  • Attachments

Questão 20

Questão
What is a capability of Chatter? Pick two.
Responda
  • People can see Chatter feed updates on records they follow.
  • Customers can add posts to a public Chatter group.
  • All users can enable objects and fields for feed tracking.
  • People can @mention other people in a Chatter post.

Questão 21

Questão
Where can a user view the completed tasks and past events for an opportunity? Pick two.
Responda
  • Activities tab
  • Open Activities related list on the opportunity record
  • Activity History related list on the opportunity record
  • Activity reports

Questão 22

Questão
From which location can users post directly to their Chatter followers and the Chatter groups to which they belong? (Choose 3)
Responda
  • Chatter Profile
  • Chatter Tab
  • Home Tab
  • Groups Tab
  • User Record

Questão 23

Questão
Where files can be attached in Chatter? (Choose 2)
Responda
  • Files uploaded to the Documents tab
  • Files attached to a Chatter group post
  • Files attached to a Chatter profile post
  • Files uploaded to Knowledge

Questão 24

Questão
What can users do when Chatter feed tracking is enable for dashboards? (Choose 2 answers)
Responda
  • Follow files and links for a dashboard
  • Follow posts and comments for a dashboard
  • Follow posts and comments for the dashboard source reports
  • Auto-follow dashboards created by the user

Questão 25

Questão
With Chatter task enabled, what happens when a user creates a task on a record? Choose 2 answers
Responda
  • Each instance of recurring task appear in the chatter feed of the record
  • A reminder is posted to the task owner's Chatter feed when the task is due
  • The task immediately appears in the Chatter feed of the record
  • Users who follow the record will see the task in their Chatter news feed

Questão 26

Questão
WHICH STATEMENT IS TRUE REGARDING CHATTER GROUPS?
Responda
  • Private Groups Are Not Displayed In The Groups Tab.
  • Private Group Posts Are Visible To The Owner And Anyone Above In The Role Hierarchy.
  • Users With The "Manage Chatter Groups" Profile Permission Can Create Groups.
  • Any Chatter User Can Create Public Or Private Groups.

Questão 27

Questão
Global search, which is only available to organizations where Chatter is enabled, will search the following;
Responda
  • Records
  • Chatter Feeds
  • Groups
  • People
  • All of the above

Questão 28

Questão
What is a function of Chatter Polls?
Responda
  • Report on Activity levels for followers and group members
  • Ask followers and group members to rank a list of choices
  • View hashtag usage among followers and group members
  • Request votes from followers and group members

Questão 29

Questão
Which combination of objects is available when creating a custom report type for Chatter reports? (Choose 2)
Responda
  • Opportunities, Followers, User Feed
  • Accounts, User Feed, Comments
  • Users, User Feed, Comments
  • Chatter Groups, Members

Questão 30

Questão
Which option is available while sharing Calendars in salesforce (Choose 2)
Responda
  • Administrators can share a user's personal calendar with users or groups
  • Administrators can share public calendars with users or groups
  • Users can share personal calendars with other users
  • Users can share public calendars with other users

Questão 31

Questão
Universal Containers would like their sales reps to be able to send branded email invitations to customers for business meetings and to collaborate with customers from a branded Website to find a suitable meeting time. How can an Administrator accomplish this?
Responda
  • Create a custom email template for invitations that displays your company logo
  • Add a company logo to meeting requests in Salesforce
  • Create an external integration with Google calendar using Sites
  • Enable Chatter to allow reps to Communicate with customers

Questão 32

Questão
SALESFORCE.COM ARCHIVES OLDER ACTIVITIES ACCORDING TO WHICH OF THE FOLLOWING CONDITIONS: Select three
Responda
  • CLOSED EVENTS 180 DAYS OLD
  • EVENTS WITH A DUE DATE GREATER THAN 365 DAYS OLD
  • OPEN TASKS WITH A DUE DATE GREATER THAN 365 DAYS OLD
  • CLOSED TASKS WITH A DUE DATE GREATER THAN 365 DAYS OLD
  • CLOSED TASKS WITHOUT A DUE DATE THAT WERE CREATED MORE THAN 365 DAYS AGO

Questão 33

Questão
YOU CAN SHARE THE DASHBOARD COMPONENTS SNAPSHOT WITH EVERYONE IN THE COMPANY WITH CHATTER?
Responda
  • NO, WE CANNOT SHARE WITH THE COMPANY
  • NO, WE CANNOT SHARE WITH PEOPLE WHO DO NOT HAVE ACCESS TO THE DASHBOARD
  • YES WE CAN SHARE, BUT ONLY PEOPLE HAVING ACCESS TO DASHBOARD WILL BE ABLE TO SEE THE DATA
  • YES AND EVERYONE WILL BE ABLE TO SEE IT REGARDLESS OF ACCESS TO DASHBOARD

Questão 34

Questão
What should a system administrator consider when creating public email template folders? (Choose 2)
Responda
  • Templates in folders accessible to a role are visible to roles above it in the hierarchy by default
  • Read/Write folder access allows users to create a new template within a folder
  • Folders can be hidden from all users except the folder owner
  • Folders can be assigned to specific user profiles

Questão 35

Questão
Bob would like to schedule a recurring meeting for the next two months, every Thursday from 1-2PM. Teammates Martin and Jim should be invited as well for each meeting. How would Bob typically schedule these meetings in Salesforce?
Responda
  • Create an event for each Thursday when the meeting is held, inviting Martin and Jim to each event.
  • Create one recurring event, inviting Martin and Jim to the recurring event.
  • Assign a recurring task to Martin and Jim.
  • Assign a task to Martin and Jim for each Thursday when the meeting is held.

Questão 36

Questão
Kim has been newly appointed as the VP of Sales. She would like to track the high-level result of calls made by the inside sales team. For each call, Kim would like to know which of the following occurred: Left Voice Mail / Message No Answer / Invalid Number Conversation - Progression in Sale Conversation - No Progression The inside sales team only contacts leads. How should this information be captured within Salesforce?
Responda
  • Create a custom picklist field on the task object called "Call Outcome". Add the field to the appropriate task page layout(s).
  • Create a custom picklist field on the lead object called "Call Outcome". Add the field to the appropriate lead page layout(s).
  • This information cannot be captured within Salesforce.
  • Instruct users to type in the result of the call within the task comments.

Questão 37

Questão
Another administrator in your organization added a value "Cancelled" to the list of status values for tasks. However, when this value is selected, tasks are not moving from "Open Activities" to "Activity History" on the related record. What would cause this to occur?
Responda
  • The task's due date has not passed.
  • The user must specifically mark the task as complete in addition to selecting the correct status.
  • The "Cancelled" task status was not configured as "Closed" when it was added.
  • The user's profile does not grant them permissions to close a task.

Questão 38

Questão
Which of the following is not a feature of Chatter?
Responda
  • Bookmark a post.
  • Upload a file.
  • Like a post.
  • Email a post.

Questão 39

Questão
Mary is a sales user. She uses Chatter to stay in touch with various colleagues in your organization. She follows various users including a fellow sales rep, Jim. Mary saw an interesting post from Jim earlier in the day referencing an opportunity record, but when she went back to view the post later in the day she could not find it in her feed. What could have caused this scenario?
Responda
  • Jim marked the Chatter post as private.
  • Jim posted on the opportunity record to a Chatter group.
  • Mary can no longer view the opportunity record where the Chatter post was created.
  • Chatter has been disabled for Mary.

Questão 40

Questão
The Sales Operations team would like a method to communicate within their group and other select users within the company. Communications within this collection of users should not be visible by the rest of the company. Which of the following are appropriate tools to facilitate this method of communication in Salesforce? (Select all that apply)
Responda
  • Sharing Rules
  • Chatter Private Groups
  • Chatter Public Groups
  • Chatter Unlisted Groups

Questão 41

Questão
A sales user wants to distribute a document within content to a prospect. What is the easiest way for the user to accomplish this?
Responda
  • Create a content delivery URL; email this URL to the prospect.
  • Create a content delivery pack.
  • Share the content library with the prospect's email address.
  • Content cannot be distributed to external users.

Questão 42

Questão
How can a system administrator add users to a Salesforce organization using Chatter Free?
Responda
  • Assign Chatter Free licenses to existing Salesforce users
  • Assign Chatter Free licenses to users outside the specified email domains
  • Create users in the organization and assign them a Chatter free license
  • Enable invites to allow users to invite others within specified email domains

Questão 43

Questão
Which privilege can be granted to members of a content library (workspace) without modifying user permissions?
Responda
  • Add tags when editing content details
  • Create a new content library
  • Edit a member's library permissions
  • Share content with other users in Chatter

Questão 44

Questão
The sales team at universal containers wants an easy solution to gather customer requirements and share presentations with their customers What should an administrator do to help the sales team achieve this? (2 answers)
Responda
  • Add customers to libraries.
  • Create opportunity teams for customers
  • Use chatter files to share presentations
  • Add customers to private chatter groups

Questão 45

Questão
From where can files in content be accessed?
Responda
  • Files tab in Chatter
  • Document Tab
  • Library Tab
  • Home Tab
  • Dashboard
  • Console

Questão 46

Questão
Which Type Of File Can Be Accessed From The Files Tab? Choose 3 Answers?
Responda
  • Files attached to a Chatter Group Post
  • Files in content Workspaces
  • Files attached to a Chatter profile Post
  • Files uploaded to the Documents tab
  • Files uploaded to the Solutions Tab

Questão 47

Questão
Which of the following are capabilities of Salesforce Files? (Choose 3)
Responda
  • A file can be shared with a group if it is public
  • Files can be shared in Chatter with a content library
  • Files can be shared from a private library with Chatter
  • A file can be synced to a folder in the Salesforce files directory
  • Set "viewer" or "editor" access for files shared with people

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