Quiz
Prashanth Reddy
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Perguntas do quiz (6)
1How much % was the target achieved for HPI & LPI in 2017 ?
- A48% in HPi & 61% in LPI
- B58% in HPi & 41% in LPI
- C56% in HPi & 49% in LPI
- D54% in HPi & 41% in LPI
2How much % was the target achieved for MTTR & Interactions in 2017 ?
- A41% in MTTR & 26% in Interactions
- B47% in MTTR & 28% in Interactions
- C57% in MTTR & 38% in Interactions
- D37% in MTTR & 28% in Interactions
3How many targets are set for 2018?
- A5
- B3
- C4
- D6
4Targets for Primary & Supplementary Targets?
- AHPI - 10%, LPI - 20%, Interactions - 15% & SumofDonwtime with unplanned changes - 20%
- BHPI - 10%, LPI - 15%, Interactions - 15% & SumofDonwtime with unplanned changes - 15%
- CHPI - 10%, LPI - 10%, Interactions - 20% & SumofDonwtime with unplanned changes - 20%
- DHPI - 15%, LPI - 15%, Interactions - 10% & SumofDonwtime with unplanned changes - 10%
5What to Include for 'Sum of Downtime associated with unplanned changes' ?
- AEmergency Preventative, Expedited changes & Downtime outside change window for global changes
- BEmergency Preventative & Expedited changes
- CAll Emergency Changes, Expedited changes & Downtime for High priority incidents
- DExpedited changes & Downtime outside change window for global changes
6Additional Focus areas for Suppliers ?
- AVolume of No RCA found Problem Records
- BVolume of Emergency Preventative & Expedited changes
- CProblem Management backlogs
- DProactive detection rate of High priority incidents
- EActual Vs Scheduled downtime
- FMaintain and support resolution time efficiency from 2017
Informações
- Descrição
- Prashanth E Integrations Quiz
- Autor
- Prashanth Reddy
- Idioma
- English
- Visualizações
- 23
- Etiquetas
- Avaliação
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