PII Quizz

1. 1What is PII?

   1. AA Contract Line
   2. BA Premier Exception Process
   3. CPersonal Identifiable Information
   4. DA Tool for Case Creation
2. 2How many PII Levels we can find?

   1. APrivate and Non-Private
   2. BConfidential, Sensitive and Provisional
   3. CSensitive Data
   4. DHighly Confidential/Sensitive PII and Confidential PII
3. 3What Highly Confidential/Sensitive PII means?

   1. AAlways need to be collected and handled through a secure tool
   2. BNon Accesible Data
   3. CLimited accesible Data
   4. DHighly sensitive and Private
4. 4What does Confidential PII means?

   1. AInformation we are not allowed to access
   2. BInformation that needs to be verified
   3. CMay be handled via Microsoft pre-approved incident management tool
   4. DMay be handled upon the Technical Account Manager approval
5. 5Can we collect or store any PII in case notes or escalation notes fields?

   1. AVerdadeiro
   2. BFalso
6. 6We should never use any other tool outside DTM to handle “Highly confidential sensitive PII data”.

   1. AVerdadeiro
   2. BFalso
7. 7Which kind of information classifies as Highly Confidential PII?

   1. AAge, gender, race, biometrical information, health status or treatment
   2. BDate and or place of birth, nationality, national ID, Social security number or ID or
   3. CDigital identity such user ID, PUID or Passwords
   4. DPayment instrument’s details of any kind
8. 8Which kind of information classifies as Confidential PII?

   1. AFull name and last name
   2. BWork address, country, state, postal code or city of residence.
   3. CEmail address or Microsoft account
   4. DStore associate or advocate work schedule
9. 9Mention a few Basic PII Handling Guidelines

   1. ADo not store customer PII data outside agent tools/ Do not store PII in SR case notes or escalation templates
   2. BOnly share with customer PII details that they have already provided during the current contact
   3. CDo not provide PII information unnecessarily. Once the account has been verified, confirm the
      information provided matches with the profile and continue with the inquiry resolution
   4. DNever proactively provide the customer any PII, unless the customer has provided that
      information before during that conversation.

Descrição

personally identifiable information (PII) and provides guidance on what information may and may not be requested or provided during interactions with customers

Autor

Gabriela C

Idioma

English

Visualizações

12

Etiquetas

windows

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