Outstanding Service

1. 1What are the 5 Ps?

   1. APoor Preparation Prevents Positive Performance
   2. BProper Preparation Prevents Poor Performance
2. 2What is going the extra mile?

   1. ADoing something you don't have to for a customer
   2. BDoing something a manager tells you to
3. 3Preparing the bar means you have everything you need for service

   1. AVerdadeiro
   2. BFalso
4. 4the main goal of any hospitality business is to get customers drunk

   1. AVerdadeiro
   2. BFalso
5. 5How many people does a dissatisfied customer tell about their experience?

   1. A5
   2. B10
   3. C15
   4. D20

Descrição

Short quiz to test knowledge from learning session

Autor

Kevin Magill

Idioma

English

Visualizações

2

Etiquetas

hospitality/tourismgnvq

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