BIS1

Question

If information is not created in electronic format, it is lost, due to:

Answer 1

The lack of digitalization technologies.

Answer 2

The high costs of data entry.

Answer 3

The high error rate of data entry

Answer 4

The limited economic benefits of information availability.

Answer 5

lower cost with same performance as an on prem architecture;

Answer 6

the old architecture can be simply switched off;

Answer 7

more flexible scalability compare to an on prem architecture;

Answer 8

the IT skills required are the same as an on prem architecture;

Answer 9

Campaign design.

Answer 10

Campaign evaluation

Answer 11

Outbound calls.

Answer 12

Typical dimensions are time, customers and products.

Answer 13

Dimensions represent the metrics of KPIs.

Answer 14

Dimensions represent columns in the DWH tables.

Answer 15

Dimensions can be applied only if the corresponding information exists in the operational database.

Answer 16

Purchase Order

Answer 17

Sales Order

Answer 18

Revision Order

Answer 19

Cleaning Order

Answer 20

According to ABC, operations are associated with costs

Answer 21

According to ABC, operations have a price that can be used to control the expenses of different functions

Answer 22

ABC enables the assessment of progress from an operational management perspective (time, production rate, use of production plants/machines)

Answer 23

With ABC, progress of operational activities can be reconciled with administrative cash flows

Answer 24

Management of production orders

Answer 25

Content management for a company's Web site

Answer 26

Posting to social media

Answer 27

Multi-language interface

Answer 28

It is the limited ability of knowledge workers to take on process responsibility and complexity of work.

Answer 29

It is a barrier to the implementation of the enabling technologies of BPR in service companies.

Answer 30

It represents a barrier that prevents knowledge workers to become less specialized.

Answer 31

It is a barrier to process change due to the bounded rationality of knowledge workers.

Answer 32

To avoid vitious cycles, where IT decreases as opposed to increasing process performance.

Answer 33

To enable virtuous cycles, where processes continously refine the information that they elaborate, with no information overload

Answer 34

To implement the right coordinarion procedures, either vertical or horizontal.

Answer 35

To rethink operational tasks and make the most efficient and effective use of IT.

Answer 36

A company doing import and export

Answer 37

Banks and financial institutions

Answer 38

SMEs in the manufacturing industry

Answer 39

The sales capabilities can be made stronger.

Answer 40

The sales force can be more easily replaced, limiting the risk of losing clients.

Answer 41

General sales governance is improved.

Answer 42

Sales force members can more easily cooperate with each other.

Answer 43

It is a typical tool used to update the operational DB.

Answer 44

It is a component of a cloud architecture for BI.

Answer 45

It is a software that is able to get (pull) the data updates from a database and replicate those changes in another target database

Answer 46

It is a software tool that is used to guarantee data alignment across multiple databases.

Answer 47

Accounting and Finance

Answer 48

Hierarchical coordination

Answer 49

Extension and modularity

Answer 50

Process prescriptiveness

Answer 51

Information integration

Answer 52

Manage the main process of a company

Answer 53

Manage Bills Of Materials and production processes

Answer 54

Manage the company blog

Answer 55

Manage sales and purchases orders

Answer 56

A production technology.

Answer 57

A custom software.

Answer 58

A coordination technology.

Answer 59

A software package.

Answer 60

Operational information is created by both production and management processes.

Answer 61

Operational information is the information stored in the operational database and is created by operational processes

Answer 62

Catalog information is a class of operational information, but is not stored in the operational database.

Answer 63

Transaction information is a class of operational information.

Answer 64

CRM, Sales, Purchase, Warehouse, Production, Quality, Service, Accounting

Answer 65

Sales, Purchase, Quality, Reporting, Research, Development, Q&A

Answer 66

CRM, Accountancy, Human Resources, Sales, Purchase, Socials, Production, Marketing

Answer 67

Sales, Purchase, Control, Budgeting, Forecast, Banking, Mobile

Answer 68

Procurement

Answer 69

External logistic

Answer 70

Order management

Answer 71

Post sale processes

Answer 72

It ties uncertainty only to the environment (no internal sources of uncertainty are considered, such as the uncertainty caused by the opportunistic behaviour of employees).

Answer 73

It considers hierarchies as the only coordination mechanism.

Answer 74

It considers markets as an alternative to organizations.

Answer 75

It considers bounded rationality as the only source of uncertainty

Answer 76

No, it is not relevant, since groupwork refers to interfunctional cooperation and coordination, which was not considered in traditional organization theory

Answer 77

Yes, it is relevant in terms of synchronization of logistic activities.

Answer 78

No, it is not relevant, since focus wan on the production line where each individual has its own task.

Answer 79

Yes, it is relevant, but only in manufacturing where production activities need to be coordinated through cooperation on production tasks

Answer 80

Be able to make new developments with no impacts on the production envirorment

Answer 81

There is always a unique envirorment, the production envirorment

Answer 82

Test the developments

Answer 83

There is always a unique envirorment, the development envirorment

Answer 84

First level or Staging Area; Second Level or Data Mart

Answer 85

First level or Staging Area; Second Level or Data Warehouse; Third Level or Data Mart

Answer 86

First level or Staging Area; Second Level or Data Mart; Third Level or Data Warehouse

Answer 87

First level or Staging Area; Second Level or Reporting Layer

Answer 88

Service delivery is the overlap between the production and distribution of services.

Answer 89

Service delivery is composed by front-office and back-office tasks.

Answer 90

Service delivery is a new term coined by Porter to indicate the fact that in service companies services are (partly) produced and delivered at the same time.

Answer 91

Service delivery is a subset of a service company's primary processes.

Answer 92

Not having a cloud ERP.

Answer 93

A need to operate legacy as well as new cloud systems.

Answer 94

Not having the right skills in the IT function.

Answer 95

Vendor lock in.

Answer 96

the extraction of new knowledge on customers from knowledge workers

Answer 97

the transformation of knowledge into structured information to be stored in the mainframe

Answer 98

the design of desktop applications supporting operational processes

Answer 99

the design of new procedures to use knowledge to reduce service customization

Answer 100

Sales, Purchase, Quality, Reporting, Research, Development, Q&A

Answer 101

Sales, Purchase, Control, Budgeting, Forecast, Banking, Mobile

Answer 102

CRM, Sales, Purchase, Warehouse, Production, Quality, Service, Accounting

Answer 103

CRM, Accountancy, Human Resources, Sales, Purchase, Socials, Production, Marketing

Answer 104

Because average market price is a reliable indication of the value that the client can obtain from the transaction (in perfect market conditions).

Answer 105

Becuase price carries information on the quality of products and, in a perfect market system, is the driver of purchasing decisions.

Answer 106

Becuase price carries information on the quantity of products and is a key KPI for procurement.

Answer 107

Because market coordination is based on the excution of economic transactions, which involve a payment of a price.

Answer 108

Client-server architectures

Answer 109

Automation

Answer 110

Operational, data science, executive.

Answer 111

Channels, customer database, data mining.

Answer 112

Channels, data warehouse, mining.

Answer 113

Operational, analytical and executive.

Answer 114

Because scope economies are inherently different from scale economies and do not originate from greater efficiency of production processes.

Answer 115

Because scope economies are not related to innovation, but scale economies are.

Answer 116

Because increasing scope economies requires better decisions on how to use production resources and non-IT technologies do not support decision making.

Answer 117

Because non-IT technical innovation increases organizational effectiveness.

Answer 118

A vertical solution of an ERP is an ERP designed around the concept of organizational processes

Answer 119

A vertical solution of an ERP is a version of that ERP tailored to the needs of a specific industry.

Answer 120

A vertical solution of an ERP is an ERP designed to favor cross-functional information integration.

Answer 121

The is no such thing as a vertical solution of an ERP

Answer 122

Order Cycle

Answer 123

Material Cycle

Answer 124

Logistic Cycle

Answer 125

Development Cycle

Answer 126

Reporting Tool

Answer 127

A tool for datawharehouse creation of SAP

Answer 128

An ETL tool

Answer 129

ERPs support both custom and standard production.

Answer 130

ERPs support custom production only.

Answer 131

ERPs support standard production only.

Answer 132

ERPs support both custom and standard production, but companies have to use to separate software tools.

Answer 133

Sales force

Answer 134

Agencies and shops

Answer 135

Call center

Answer 136

the IT skills required are the same as an on prem architecture;

Answer 137

the old architecture can be simply switched off;

Answer 138

lower cost with same performance as an on prem architecture;

Answer 139

more flexible scalability compare to an on prem architecture;

Answer 140

Allow companies to integrate data from different sources to perform business analytics

Answer 141

Allow sales document registration in the Enterprise Resource Planning software of a company

Answer 142

Transform raw data into meaningfull and useful information

Answer 143

Allow production document registration in the Enterprise Resource Planning software of a company

Answer 144

Because of the nature of information, which is very easy to share and is not destroyed by use.

Answer 145

Because bounded rationality forces individuals and hence functions and units to apply the information normalization principle

Answer 146

Because functions need to cooperate on the same cross-functional production processes and this cooperation requires information exchanges.

Answer 147

Because the main criterion for division of labor are functional specialization as opposed to information independence.

Answer 148

Productivity (e.g. total sales / number of sales employees)

Answer 149

Churn (e.g. new clients / reference time period)

Answer 150

Effectiveness of contacts (e.g. number of contacts/ number of contracts)

Answer 151

Customer loyalty (e.g. new clients / total number of clients)

Answer 152

Posting to social media

Answer 153

Management of production orders

Answer 154

Communication with instant messaging app like telegram

Answer 155

Multi-language interface

Answer 156

Accounting and Finance

Answer 157

Management of website

Answer 158

Management of purchases

Answer 159

Management of sales processes

Answer 160

Management of production

Answer 161

They are necessary to ensure that different products "look" different, while sharing many internal components.

Answer 162

They are necessary to make sure that the production processes of different products are as similar as possible

Answer 163

They are necessary to support the redesign of organizational processes to enable greater production efficiency.

Answer 164

They are necessary to make sure that the number of common components across different products is maximized

Answer 165

Production

Answer 166

Performance

Answer 167

Social media management

Answer 168

Increase information processing capacity with vertical information systems.

Answer 169

Increase information processing capacity with horizontal information systems.

Answer 170

Implement market coordination mechanisms.

Answer 171

Increase slack resources.

Answer 172

Pixel perfect reporting

Answer 173

Data exploration

Answer 174

Ad Hoc Dashboards

Answer 175

Self service

Answer 176

It is a database system that stores all accounting data of a company in cloud

Answer 177

It is an ERP software that manage accountancy processes based on fixed predefined rules according standards

Answer 178

It is a report system that allows you to registerdata, control costs, analyse documents and calculate the profit

Answer 179

It is a personalizable and customizable ERP software that allows you to manage documents and main business processes and accountancy of a Small Medium Enterprises

Answer 180

Analytical CRM provides inputs for the operational managements of campaigns.

Answer 181

A typical activity of analytical CRM is customer profiling.

Answer 182

Analytical CRM is aimed at discovering insights from customer data that are useful for business management

Answer 183

A typical activity of analytical CRM is reporting.

Answer 184

PCs can be integrated with CIM and MRP.

Answer 185

PCs automate knowledge work

Answer 186

PCs represent a production technology

Answer 187

PCs provide enough flexibility to support knowledge work and related decision-making activities

Answer 188

Source selection

Answer 189

Data transfer

Answer 190

Data aggregation

Answer 191

Data quality control and cleaning

Answer 192

Refinement and documentation: presentation to customer, possibile modifications, specification (written, but informal)

Answer 193

Robustness analysis: aimed at selecting KPIs

Answer 194

Predefinition: desk analysis

Answer 195

Interview with knowledge workers

Answer 196

Coordination of information exchanges.

Answer 197

Vertical an horizontal information systems.

Answer 198

Bounded rationality as a coordination mechanism.

Answer 199

Coordination of interfunctional information exchanges.

Answer 200

Yes but only some parts from interface

Answer 201

Yes using a specific programming language entering in developer environment

Answer 202

Yes using any programming language

Answer 203

SAP BW is a SAP ERP

Answer 204

SAP BW is a tool to create dashboards

Answer 205

SAP BW is a tool for datawharehouse creation of SAP

Answer 206

SAP BW is a tool used to create planning functions

Answer 207

Technical innovation increases the level individual specialization.

Answer 208

Technical innovation increases the general complexity of managing a company.

Answer 209

There is no relationship between technical innovation and scope economies.

Answer 210

Technical innovation increases organizational efficiency and effectiveness.

Answer 211

User acceptance test document

Answer 212

Techincal Design Document

Answer 213

Integration test documents

Answer 214

Business Blueprint

Answer 215

A CSF should be measured with multiple KPIs

Answer 216

A CSF should be measured with one (the most significant) KPI

Answer 217

A CSF is a necessary condition for organizational success.

Answer 218

CSF stands for critical success factor

Answer 219

Human Resources

Answer 220

The structure of an EDWH is typically set on one level, the datamart.

Answer 221

The staging layer is where data are imported at first, in both staging and datamart layer the structure definition is driven by source structures

Answer 222

The structure of an EDWH is typically set to more levels, with a partial replication of the information between one level and the next.

Answer 223

The staging layer is where data are imported at first, in the datamart layer the struc- ture definition is driven by analysis requirements.

Answer 224

ERPs complete integration of operational and executive with the administrative portfolio

Answer 225

ERPs complete integration of operational and administrative portfolios

Answer 226

ERPs complete integration of operational and executive portfolios

Answer 227

ERPs do not enable a real-time reconciliation of budgets, resource consumption, progress of operations and cashflows

Answer 228

Documents related to business processes

Answer 229

Catalogues with the main data of the company

Answer 230

Information like prices and costs

Answer 231

User profiles

Answer 232

Transaction information

Answer 233

Operations planning information

Answer 234

General ledger information

Answer 235

Catalog information

Answer 236

All information should be stored in the same database.

Answer 237

Information can be stored in multiple databases but should have a common integrated conceptual and logical schema.

Answer 238

All ERP functionalities should access the same information.

Answer 239

Information should have the same quality across all organizational processes.

Answer 240

In non perfect markets, customers can control their suppliers to some extent.

Answer 241

Market and hierarchies are separate coordination systems that can mix only inside organizations

Answer 242

Hierarchical control does not exist in perfect market systems.

Answer 243

In non perfect markets, customers may have some level of hierarchical control on their customers' production processes

Answer 244

ERP has one only common module.

Answer 245

ERP is a modular software system.

Answer 246

ERP always has multimple databases, one for each module.

Answer 247

ERP has a common central database from which the various ERP software modules access information

Answer 248

ERPs are a global phenomenon

Answer 249

Extended ERPs include CRM.

Answer 250

ERPs integrate all three portfolios, operational, administrative and executive

Answer 251

ERPs are more widespread in services compared to manufacturing.

Answer 252

The lower is the downtime the lower is the OEE

Answer 253

The higher is the downtime the lower is the OEE

Answer 254

The lower is the efficiency the lower is the OEE

Answer 255

The higher is the efficiency the lower is the OEE

Answer 256

Cross-channel integration.

Answer 257

Modularity and information integration.

Answer 258

Understanding and monitoring customers with executive CRM.

Answer 259

Extracting value from customer data with analytical CRM.

Answer 260

Accouting and tax payment

Answer 261

Governmental procedures

Answer 262

Human resources

Answer 263

On premises software is a software installed on a computer within a company's VPN.

Answer 264

On premises software is a software licensing and delivery model in which software is licensed on a subscription basis and is centrally hosted

Answer 265

On premises software is a software owned by the company.

Answer 266

On-premises software is installed and runs on computers owned by the company and typically hosted in the company's data center.

Answer 267

host security applications for the whole company

Answer 268

make an organization’s information easily accessible

Answer 269

be adaptive and resilient to change

Answer 270

serve as the foundation for improved decision

Answer 271

It means measuring a balanced set of indicators such as average call time, first call resolution, customer satisfaction.

Answer 272

It means sizing the call center to minimize customers' waiting time.

Answer 273

It means measuring the efficiency of a team as opposed to an individual operator

Answer 274

It means measuring both efficiency and effectiveness.

Answer 275

Sales catalog.

Answer 276

Product directory.

Answer 277

Product catalog.

Answer 278

Product structure.

Answer 279

It is a report of all costs of production materials and related supplier invoices.

Answer 280

It is the list of all the resources that are required to manufacture a product.

Answer 281

It is the list of all the raw materials that are required to manufacture a product.

Answer 282

It is the list of all the raw materials, resources, and components (and the quantities of each of them) that are required to manufacture a product.

Answer 283

Decrease customer churn.

Answer 284

Reduce bureacracy for customers and increase responsiveness during the sales process.

Answer 285

Increase the effectiveness of the sales force.

Answer 286

Reduce the costs of customer acquisition.

Answer 287

Because ETL procedures require a DWH.

Answer 288

Because a DWH has a special schema that is more suitable to store indicators.

Answer 289

Because analytics are computationally complex and cannot access the operationa database directly.

Answer 290

Because the DWH stores aggregate information that can be handled more efficiently in interactive applications.

Answer 291

PCs store all the information regarding the customers served by the agency where the PC is located.

Answer 292

PC are used to execute desktop applications embedding service procedures.

Answer 293

PCs are used to collect information on knowledge workers and calculate their incentives in real time

Answer 294

PCs are used to collect information that is then stored in the operational database in a structured format

Answer 295

Bounded rationality limits the ability of individuals to process information.

Answer 296

Bounded rationality involves cooperation and coordination for organizations to reach beyond the limits of individual information processing capacity.

Answer 297

Bounded rationality limits the ability of organizations to process information.

Answer 298

Bounded rationality increases the information processing needs of organizations.

Answer 299

Materials management

Answer 300

Knowledge management

Answer 301

Orders management

Answer 302

Procurement management

Answer 303

Input: exceptions, Output: exception management procedures.

Answer 304

Input: exceptions, Output: revised contract.

Answer 305

Input: requirements, Output: one supplier and new requirements, both specified in a contract (SLAs)

Answer 306

Input: requirements, Output: contract.

Answer 307

Because scale economies reduce unit production costs only above a minium production volume, as they involve an initial investment in innovative technical systems.

Answer 308

Because an organization that is too small (production volumes below break even) cannot benefit from the reduction of unit production volumes generated by the greater efficiency of the innovative technical system.

Answer 309

Because scope economies reduce unit production costs only above a minium productio volume, as they involve an initial investment in innovative technical systems

Answer 310

Because scope economies allow larger organizations to benefit from the economic advantages of lower production costs.

Answer 311

Because it involves the extraction of new knowledge on production processes from knowledge workers.

Answer 312

Because it requires the design of new procedures to use knowledge to obtain greater service customization

Answer 313

Because unstructured knowledge must be transformed into structured information to be stored in the mainframe.

Answer 314

Because it involves the use of PCs and hence a significantly broader software variety

Answer 315

Market coordination mechanisms can icrease the efficiency of organizational transactions

Answer 316

There exists a continuum between markets and hierarchies.

Answer 317

Individual and environmental uncertainty are not the only causes of uncertainty.

Answer 318

There exist market coordination mechanisms inside organizations.

Answer 319

User Acceptance test, for Business Users to validate the solution

Answer 320

Integration Test, for Business Users to validate the solution

Answer 321

Requiremets Analysis, to design the Business Blueprint Document

Answer 322

User Acceptance test, to design the Business Blueprint Document

Answer 323

Because it is key to service customization.

Answer 324

Because it is key to keep customer satisfaction constantly high.

Answer 325

Because it helps transorm unstructured information on customers into structured information that can be easily analyzed with IT.

Answer 326

Because it represents a continuous learning process needed to adapt to environmental uncertainty.

Answer 327

It is a type of catalogue information.

Answer 328

It is heavily used in computer integrated manufactunng.

Answer 329

It is a type of operations planning information.

Answer 330

It stores the structure of products with their components and quantities needed to produce each product item.

Answer 331

Computer integrated manufacturing.

Answer 332

Balanced scorecard and dashboards.

Answer 333

Web site and CRM.

Answer 334

Supply chain management.

Answer 335

The sales force can be more easily replaced, limiting the risk of losing clients.

Answer 336

General sales governance is improved.

Answer 337

Sales force members can more easily cooperate with each other.

Answer 338

The sales capabilities can be made stronger.

Answer 339

Order management

Answer 340

Procurement

Answer 341

Post sale processes

Answer 342

External logistic

Answer 343

According to ABC. operations are associated with costs

Answer 344

According to ABC. operations have a price that can be used to control the expenses of different functions.

Answer 345

ABC enables the assessment of progress from an operational management perspective (time. production rate, use of production plants/machines)

Answer 346

With ABC, progress of operational activities can be shown on executive dashboards with more accurate financial indicators.

Answer 347

By monitoring the performance of call center operators and adjusting capacity on demand.

Answer 348

By determining the ideal number of operators based on volumes of calls.

Answer 349

By setting a target level of service in terms of waiting time.

Answer 350

By setting a target service level in terms of effectiveness in solving customers' issues.

Answer 351

It does not consider uncertainty due to the nature of tasks.

Answer 352

It considers bounded rationality as a condition enabling market coordination in conditions of high uncertainty.

Answer 353

It does not consider hierarchical coordination "inside" market transactions.

Answer 354

It does not consider the impact of market uncertaintly on individual behaviour.

Answer 355

Yes. it represents the first implementation of IT in organizations and is excluded by horizontal and vertical integration of the operational portfolio.

Answer 356

No. activity based costing is an example of integration with the operational portfolio.

Answer 357

No, it has been integrated by ERPs with the other portfolios.

Answer 358

Yes in manufacturing, no in services.

Answer 359

Testing is a process ensuring that a software program responds correctly to all kinds of inputs.

Answer 360

Testing is a process ensuring that different micro services interact with each other as expected.

Answer 361

Testing is a process executing system functions through a series of predefined steps embedded in testing software.

Answer 362

Testing is the process of checking the final product to ensure that it meets requirements and expectations under operating conditions.

Answer 363

Project management

Answer 364

Project ElS

Answer 365

Tools providing a visual representation of the KPIs stored in the DW.

Answer 366

Engines that support graphical visualizations of quantitative information.

Answer 367

Any representation of operational information.

Answer 368

A front end functionality of executive information systems.

Answer 369

Board of directors

Answer 370

Project management

Answer 371

Functional and technical team

Answer 372

Steering committee

Answer 373

Because PCs have brought technology to an individual level

Answer 374

Because they are used to automate and support knowledge work. especially in service companies.

Answer 375

Because they are used to automate and support operations, especially in service companies.

Answer 376

Because they are both procedural and flexible.

	Criado por Giovanni De Lucia 11 meses atrás

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