behavioural science-2

1. 1The purpose of resolving the conflict is to

   1. ATo capture the goodwill of the opposing parties, to lower the tension between the opposing parties,
      tocommunicate in a balanced way
   2. BTo generate states of stress.
   3. CTo take control of the situation
   4. DExchange of information through cooperation
   5. EMeeting individual needs and interests.
2. 2 What can nonverbal communication include?

   1. ATheories, concepts and ideas
   2. BBody movements, gestures and facial expressions
   3. CLinguistic signs and meanings
   4. DNotions, judgments and reasoning
   5. EWords, statements and findings.
3. 3What indication can nonverbal communication offer?

   1. AIt gives us a indication about a person's inner thoughts and feelings
   2. BIt offers us the potential to use linguistic rules that contribute to the processing and coding of the
      message
   3. CIt gives us the power to use subjectively, with interest in manipulating the set of pre-verbal rules
      that contribute to the decoding of feedback
   4. DIt offers us the potential to use metacommunicative verbal languages that reduce the processing and
      decoding of the information source.
   5. EOrientation towards logical rules that contribute to the interpretation and decoding of the message.
4. 4What are the distinct categories of nonverbal communication?

   1. AKinesthetics, proxemics and touch.
   2. BIntellect, emotions, and willpower.
   3. CThe notion, judgment and reasoning
   4. DVerbal expression and paraverbal register
   5. ELaughter, crying and talking.
5. 5What does kinesthetics include?

   1. AIncludes the physical distance between people when communicating with each other - territories
      and personal space, position and posture.
   2. BIntellect, emotions and willpower or notion, judgment and reasoning
   3. CIncludes body movement in communication - gestures, facial expressions and gaze
   4. DVerbal expression and paraverbal register or laughter, crying and speaking.
   5. EHidden meanings of logical or metacommunicational expressions.
6. 6 What does proxemics involve?

   1. AIt involves the physical distance between people, when they communicate with each other -
      territories and space staff, position and posture
   2. BInvolves body movement in communication - gestures, facial expressions and gaze
   3. CIntellect, emotions, and power of will or notion, judgment, and reasoning
   4. DVerbal expression and paraverbal register or laughter, crying and speaking.
   5. EHidden meanings of logical or metacommunication expressions.
7. 7When are gestures used in the communication process?

   1. AWhen the speech is efficient or clear enough, when we do not have emotions, at the same
      time, to adjust the conversation.
   2. BWhen speech is inefficient (for example, a language barrier) or insufficient, respectively,
      when you want toget rid of stress and adjust the conversation.
   3. CWhen the speech is pleasant or in a good mood, gestures are also used for mislead his
      opponent
   4. DWhen the speech has no value for the participants or those present are not interested in
      conversation.
   5. EWhen speech is aimed at gaining subjective interests and we are exposed we use gestures to
      divert attention inconversation.
   6. FLooking at the communication process helps to assess the interlocutor to change the
      intonation and
      speech rhythm.
8. 8How eye gaze help in the communication process?

   1. AEye gaze helps us to evaluate our presentation, adjust new directions in conversation or express
      logical meanings.
   2. BEye gaze helps to become aware of reality, provokes anger in conversation or expresses various
      paraverbal registers
   3. CEye gaze helps to evaluate phonetic expressions, regulates the vocal characteristics of the
      conversation
   4. DEye gaze helps to evaluate the interlocutor, regulate the conversation or express feelings and
      emotions.
   5. EEye gaze helps to evaluate the interlocutor to change the intonation and rhythm of speech.
9. 9Intimate space in nonverbal communication was devided into four main categories:

   1. AIntimate space, specialized space, street and public space.
   2. BIntimate space, personal space, social public space.
   3. CFamily space, personal space, social and cultural space.
   4. DIntimate space, mental space, social biological space.
   5. ESubjective space, personal space, social and objective space.
10. 10 Intimate space include:

    1. AThe space between 46 and 122 cm include a personal zone, (46-75cm ) this distance is reserved for
       more than just a casual friend or fleeting encounter, and a public distance, this is the distance
       reserved for public speakers and/or public officials or for anyone on public occasions.
    2. BThe space until 46cm, being the most important and most defended by human, is used for
       emotional confidential communications.
    3. CThe space between 122 and 369 cm, includes a nearly subzone (122-220 cm), which involves clear
       verbal communication, avoidance of physical contact through a series of barriers, and a remote
       subzone (220-369 cm), which also suggests a hierarchical distance.
    4. DThe distance of over 360 cm involves the situation in which we address a large group of people, and
       communication loses its interpersonal character.
    5. EThe surface area of a human body until the convenient distance, being the most unimportant and
       less defended by human, the access being allowed to all persons.

11. 11Personal space include:

    1. AThe space between 46 and 122 cm include a personal zone, (46-75cm ) this distance is reserved for
       more than just a casual friend or fleeting encounter, and a public distance, this is the distance
       reserved for public speakers and/or public officials or for anyone on public occasions
    2. BThe space until 46cm, being the most important and most defended by human, is used for
       emotional confidential communications.
    3. CThe space between 122 and 369 cm, includes a nearly subzone (122-220 cm), which involves clear
       verbal communication, avoidance of physical contact through a series of barriers, and a remote
       subzone (220-369 cm), which also suggests a hierarchical distance.
    4. DThe distance of over 360 cm involves the situation in which we address a large group of people, and
       communication loses its interpersonal character.
    5. EThe intimate space into which anyone we do not like have access and remotely dedicated to family
       members, colleagues or clients.
12. 12Social space include

    1. AThe space between 46 and 122 cm include a personal zone, (46-75cm ) this distance is reserved for
       more than just a casual friend or fleeting encounter, and a public distance, this is the distance
       reserved for public speakers and/or public officials or for anyone on public occasions.
    2. BThe space until 46cm, being the most important and most defended by human, is used for emotional
       confidential communications.
    3. CThe space between 122 and 369 cm, includes a subzone (122-220 cm), which involves clear verbal
       communication, avoidance of physical contact through a series of barriers, and a remote subzone
       (220-369 cm), which also suggests a hierarchical distance.
    4. DThe distance of over 360 cm involves the situation in which we address a large group of people, and
       communication loses its interpersonal character.
    5. EThe intimate space into which anyone we do not like have access and remotely dedicated to family
       members, colleagues or clients.
13. 13 Public space include:

    1. AThe space between 46 and 122 cm include a personal zone, (46-75cm ) this distance is reserved for
       more than just a casual friend or fleeting encounter, and a public distance, this is the distance
       reserved for public speakers and/or public officials or for anyone on public occasions.
    2. BThe space until 46cm, being the most important and most defended by human, is used for emotional
       confidential communications.
    3. CThe space between 122 and 369 cm, includes a subzone (122-220 cm), which involves clear verbal
       communication, avoidance of physical contact through a series of barriers, and a remote subzone
       (220-369 cm), which also suggests a hierarchical distance.
    4. DThe distance of over 360 cm involves the situation in which we address a large group of people, and
       communication loses its interpersonal character.
    5. EThe surface area of a human body until the convenient distance, being the most unimportant and
       less defended by human, the access being allowed to all persons.
14. 14In what context the communication doesn'ttake place?

    1. AIn a clean space.
    2. BCultural
    3. CHomogeneous
    4. DIn an environment exposed to natural factors,
    5. EExtrasocial
15. 15Communication manifests itself as a system:

    1. AClosed
    2. BHermetic
    3. COpen
    4. DExtended
    5. EHaotic
16. 16Communication barriers are encountered:

    1. AIn a single information system
    2. BIn any information system.
    3. CIn some information systems
    4. DIn no information system.
    5. EAll variants.
17. 17What is one of the internal factors of communication disturbances:

    1. APhysiological
    2. BExcessive noise pollution
    3. CEnvironmental pollution
    4. DSemantics
    5. ESuccessive fragments of the communication process.
18. 18. Identify one of the external factors that disrupts communication

    1. APhysiological
    2. BExcessive noise pollution.
    3. CPerceptives
    4. DIntrapersonal
    5. EPersonal
19. 19Which element is not defining the concept of barrier of communication?:

    1. AAny element of communication which possesses the capacity to restrict the proper conduct of
       communication,
    2. BInfluencing the minimization of the degree of compliance,
    3. CAccuracy
    4. Dthe effectiveness of the transferred message,
    5. EWhich influences the minimization of the degree of non-compliance.
20. 20Which of the authors classifies communication barriers into macro and microbarriers

    1. ADenis McQuail.
    2. BLeonard Saules.
    3. CShanon-Weaver
    4. DSamuel C. Serto
    5. EEduard Limbos.
21. 21Who among the authors is particularly interested in the intrinsic process of communication and less
    of the extrinsic one (its context):

    1. ANiki Stanton
    2. BDenis McQuail
    3. CJean Lohisse
    4. DLeonard Saules.
    5. ESidney Shore
22. 22Tick one of the communication barriers not stated by Niki Stanton:

    1. ADifferences in representation
    2. BLack of knowledge.
    3. CDifferences in coordination.
    4. DHasty conclusions.
    5. EStereotypes
23. 23Which of the authors considers noise to be “random disturbances that may distort or
    dissociateinformation ”?

    1. ADenis McQuail.
    2. BLeonard Saules.
    3. CShanon-Weaver.
    4. DSamuel C. Serto
    5. EJean Lohisse
24. 24One of the authors states that “communication barriers are factors that hinder
    successcommunication in ageneral communication process ”?

    1. ADenis McQuail.
    2. BLeonard Saules.
    3. CShanon-Weaver
    4. DSamuel C. Serto.
    5. EEduard Limbos
25. 25Which of the authors highlights two aspects of self-image: the intimate self and the public self ?

    1. ADenis McQuail.
    2. BLeonard Saules.
    3. CShanon-Weaver
    4. DSamuel C. Serto.
    5. EJean-Claude Abric
26. 26Check the model of personal barriers that do not hinder communication in interpersonal
    relationships:

    1. ABarriers generated by the socio-cultural framework,
    2. BBarriers to endemic fear,
    3. CBarriers generated by individualistic approaches,
    4. D. Barriers to individual-group relations,
    5. EBarriers generated by structuralist approaches,
27. 27Check the factor that does not contribute to effective communication:

    1. ATo convey the message clearly and concisely
    2. BListen to and understand the message the other person is sending,
    3. CTo ask for and give feedback,
    4. DListen actively
    5. EAsk for feedback.
28. 28State the steps that should not be taken for effective physician-patient communication:

    1. ARefine your basic communication skills that you already have,
    2. BOne-way communications,
    3. CMake the necessary adjustments to your own style to suit your modern, participatory,
       communication style
    4. DTake steps to improve yourself in order to exceed your patients' expectations,
    5. ECommunicate in both directions.
29. 29 State the criteria that does not lead to consensus-building in the physician-patient relationship
    according to the Bamforth Model:

    1. ADescription of the nature (content) of the medical decision;
    2. BDiscussion of possible alternatives to the decision taken;
    3. CAddressing the risks and benefits of the proposed treatment;
    4. DDiscussion of treatment uncertainties;
    5. EDiscussion of treatment certainties.
30. 30State the feature that is not part of the physician's effective communication style according to
    Levinson:

    1. AA clear explanation of the evolution of the patient's state of health and the sequence of subsequent
       visits to the medical office,
    2. BFrequent use of laughter and a sense of humor
    3. CSeriousness and the rare use of laughter and a sense of humor
    4. DThe tendency to encourage relaxed and comprehensive communication (soliciting patients
       'opinions,encouraging patients to express their grievances, checking patients' understanding of
       medical issues),
    5. EThere is a longer duration of medical consultations (an average difference of more than three
       minutes per consultation).
31. 31Which statements do not contribute to overcoming the barriers of doctor-patient communication
    afterLey model:

    1. AGuidance and guidance should be provided at the beginning of the interview,
    2. BEmphasize the importance of medical advice and guidance,
    3. CThe information to be provided should be stated in clear sentences,
    4. DUse sentences and short words,
    5. EGuidance and suggestionshould be presented in the middle of the interview
32. 32The conflict is:

    1. AA component part of human reality, an integral element of our life, a social
       phenomenon,psychosocial and psychoindividual.
    2. BConformity of what is said with what is.
    3. CThe act of doing certain things in common is accomplished through the exchange of thoughts, ideas,
       andfeelings.
    4. DIt is a two-way process in which both the speaker and the listener take part.
    5. EInterpret words and phrases to guess the speaker's intentions and ideas.
33. 33The issue versus conflict is:

    1. AObjects, things, purposes, etc.
    2. BThe emotional and sentimental component of the person
    3. CForms of interpersonal reality generated by the divergent interests of individuals.
    4. DTotality of feelings
    5. EThe state of passivity
34. 34 The etymology of the Latin word conflict is:

    1. AClash, fight, hold together with force.
    2. BMorals, habits.
    3. CCommon faith in a social group
    4. DThe result of the exercise of our spiritual faculties.
    5. EPrinciple of action.
35. 35Conflictology is:

    1. ABranch of natural sciences
    2. BCondition of the existence of the current policy
    3. CBranch of science that studies the causes of origin, development, escalation, solvingconflicts at all
       levels with their subsequent completion
    4. DPrinciples in action
    5. EHazard
36. 36The object of study of conflictology is

    1. AConflict, causes, dynamics, types, effects, ways of managing conflicts.
    2. BObjective reality
    3. CSubjective reality.
    4. DSocial rules, social processes
    5. EThe applied branch of medical ethics
37. 37 Lewis A. Coser defines the conflict as:

    1. AStruggle between values and social status claims
    2. BSocio-cultural barrier.
    3. CObject of one's concerns.
    4. DConcern for immediate action
    5. EDemonstration calling for the solution to be postponed
38. 38What is the key to managing a conflict?

    1. AThe mode of psycho-social interaction.
    2. B. Communication, exchange of information through cooperation.
    3. CExtraverbal language.
    4. DAccidental communication.
    5. EIntrapersonal communication.
39. 39The stages of a conflict are

    1. ADisagreement, confrontation, escalation, de-escalation, conflict resolution
    2. BDisagreement, confrontation, conflict resolution, escalation, de-escalation
    3. CEscalation, de-escalation, disagreement, confrontation, conflict resolution.
    4. DDe-escalation, confrontation, disagreement, escalation, conflict resolution.
    5. EDisagreement, escalation, confrontation, de-escalation, conflict resolution.
40. 40The disagreement in conflict is:

    1. AMisunderstanding of different opinions, conceptions, attitudes, perceptions, etc., lack of
       informationcorrect, different way of thinking and being of individuals or groups
    2. BEscalation, escalation, confrontation.
    3. CSuspension of verbal speech and rational actions.
    4. DCapturing the goodwill of the opposing parties.
    5. ECorrect perception of the situation.
41. 41Confrontation in conflict occurs when:

    1. AThere are contrary ideas, the situation is dominated by emotions, difficult communication.
    2. BDifferent way of dressing.
    3. CThere is imagined interpersonal hostility.
    4. DThe mediator also creates conditions for the guidance of the parties.
    5. EThe professional masters the technique of negotiation.
42. 42 Escalation in a conflict is

    1. AMaximum tension of the parties involved inconflict, domination of aggressiveness in conflict
       relation.
    2. BCapturing goodwill.
    3. CMisunderstanding of differences of opinion, conceptions, attitude, etc.
    4. DCompatibility of purposes
    5. EAffective, cognitive and connective elements.
43. 43 De-escalation in a conflict is:

    1. AIrrational, sometimes violent actions.
    2. BThe difference between being and thinking.
    3. CThe stage of concessions, discussions, calm situation, balanced communication.
    4. DA dynamic process in which attitude, behavior and contradiction influence each other
    5. ERevengeful behavior

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Quiz sobre behavioural science-2, criado por Anastasia Goncearuc em 11-04-2025.

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Anastasia Goncearuc

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