Quiz
Ch. 4 - Process Analysis
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Perguntas do quiz (29)
1A voluntary system by which employees submit their ideas on process improvements is used in the
- Ascope definition phase of process analysis
- Bopportunity identification phase of process analysis
- Cperformance evaluation phase of process analysis
2The step in process analysis that immediately follows the scope definition phase is the
- Adocument process phase
- Bevaluate performance phase
- Credesign process phase
3If a process under analysis is extensive and cuts across several departmental lines, it may benefit from forming a(n
- Abrainstorming team
- Bsteering team
- Cimplementation team
4Once the root causes of performance gaps have been discovered, it is necessary to:
- Ashift from analytical thinking to creative thinking
- Bshift from creative thinking to analytical thinking
- Cform a benchmarking team
- Dform a steering team
5A flowchart traces the flow of all EXCEPT the following
- Acustomers through a process
- Bequipment through a process
- Csafety regulations through a process
6When a process is high in divergence, it is likely to have
- Afew rectangle-shaped symbols
- Bmany rectangle-shaped symbols.
- Cfew diamond-shaped symbols
- Dmany diamond-shaped symbols
7The five categories of activities (operation, transportation, inspection, delay, and storage) are used in which of the following methods of process analysis?
- AMultiple-activity chart
- BProcess chart
- CCapital budgeting
- DFlow diagram
8Highly customized job processes and processes that are highly divergent require the use of:
- Athe time study method
- Bthe elemental standard data approach
- Cthe predetermined data approach
- Dthe work sampling method
9________________ estimates the proportion of time spent by people or machines on different activities, based on randomized observations over time.
- AThe time study method
- BThe elemental standard data approach
- CThe predetermined data approach
- DThe work sampling method
10________________ uses a published database of normal times for a full array of micromotions that make up the elements of task being studied
- AThe time study method
- BThe elemental standard data approach
- CThe predetermined data approach
- DThe work sampling method
11Which one of the following statements about work measurement is TRUE?
- AWork sampling is a technique to determine the proportion of time spent on different activities
- BIn determining the normal time for the cycle, using a rating factor less than one (1.0) will increase the total time allowed for a job to be performed, relative to the select time
- CPerformance rating factors are not needed in the derivation of time standards
12A time study analyst is attempting to determine the standard time for a work element. She observes a worker performing the work element at a higher-than-average pace. How will this fact be reflected in the time standard that is eventually created?
- AThe frequency of the work element per cycle will be increased
- BThe proportion of allowance time will be increased above 1.0.
- CThe performance rating factor will be set greater than 1.0
13A manager is interested in setting a time standard for a machining operation. Which one of the following is LEAST likely to be of use?
- ATime-study method
- BElemental standard data approach
- CPredetermined data approach
- DWork sampling method
14Which of the following is not an advantage of the predetermined data approach to work measurement?
- AStandards can be set before production begins
- BPerformance ratings are not needed to derive standards
- CThe approach is particularly applicable to firms with a flexible flow strategy
15When using a work-sampling study
- Athe underlying assumption is that the proportion of time during which the activity is observed in the sample will be the proportion of time spent on the activity in general
- Bthe underlying assumption is that small samples of an activity can provide accurate measures of time spent on the activity
- Can advantage is that the study can normally be concluded in a day or less
16A major disadvantage of work sampling is tha
- Aobservers must be specially trained
- Bonly one study can be conducted at a time
- Ca large number of observations are often required
17Which one of the following statements about learning curves is TRUE?
- AA learning curve assumes that the direct labor requirements per unit will decrease at an increasing rate as cumulative production increases
- BLearning at a capital-intensive operation usually will be less than it is for a labor-intensive operation
- CLearning for a simple product will usually be greater than it is for complex products
- DLearning curves can be used only for individuals, not for the whole organization
18The first unit of production takes 20 hours to produce and the learning rate is expected to be 90 percent. How long will it take to produce the eighth unit?
- ALess than or equal to 12.0 hours
- BGreater than 12.0 hours but less than or equal to 15.0 hours
- CGreater than 15.0 but less than or equal to 18.0 hours
- DGreater than 18.0 hours
19The first unit of production takes 12 hours to produce and the learning rate is expected to be 80 percent. How long will it take to produce the sixth unit?
- ALess than or equal to 6.0 hours
- BGreater than 6.0 hours but less than or equal to 7.7 hours
- CGreater than 7.7 but less than or equal to 9.5 hours
- DGreater than 8.0 hours
20The manager of a supermarket would like to know which of several quality problems to address first. A tool that would be most helpful would be a
- Acause-and-effect diagram
- BPareto chart
- Cscatter diagram
21A manager of a fiberglass molding operation suspects that the number of process failures is related to the number of total units produced of a particular product. A tool most useful in this analysis would be a
- Acause-and-effect diagram
- BPareto chart
- Cscatter diagram
22Which of these questions is not one of the initial round questions typically used to uncover opportunities during a process redesign?
- AWhat is being done?
- BWho is doing it?
- CWhy are we doing it?
23Benchmarking involves four basic steps, which are:
- Aplan, do, check, and act
- Bplanning, analysis, integration, and action
- Cfind, do, change, and calibrate
24Xerox benchmarked its distribution system against that of L. L. Bean’s. This is an example of:
- Acompetitive benchmarking
- Bfunctional benchmarking
- Cinternal benchmarking
25An accounting firm realizes it is woefully inadequate at cultivating new clients. It is allowed to observe a rival firm perform the new-client cultivation process in hopes of gleaning improved methods it can adopt. This is an example of:
- Acompetitive benchmarking
- Bfunctional benchmarking
- Cinternal benchmarking
26An accounting firm realizes it is woefully inadequate at cultivating new clients. It is allowed to observe a law firm perform the new-client cultivation process in hopes of gleaning improved methods it can adopt. This is an example of:
- Acompetitive benchmarking
- Bfunctional benchmarking
- Cinternal benchmarking
27A benchmarking team establishes goals and obtains support from the management team that agrees to provide resources for accomplishing the goals. This phase of the benchmarking process is called
- Agoal setting
- Banalysis
- Cintegration
- Daction
28When managing processes, it is vital that
- Adesign teams are allowed to function creatively and set their own charter.
- Bhe organization is not satisfied unless fundamental reengineering changes are made
- Csound project management practices are used to implement the redesigned process
- Dpeople are redesigned at the same time the process is redesigned
29Good process management should include
- Amechanism for identifying what goes wrong and who is responsible
- Ba method for creating self-directed work teams
- Can infrastructure for continuous improvement
Informações
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- Business/Economics Quiz sobre Ch. 4 - Process Analysis, criado por Joanne Smith em 12-12-2016.
- Autor
- Joanne Smith
- Idioma
- English
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