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APICS CSCP Exam
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Perguntas do quiz (52)
1Which of the following phrases most accurately describes the complete flow of demand information?
- AFrom supplier to customer
- BFrom customer to manufacturer
- CFrom customer to supplier
- DFrom supplier to manufacturer
2The focus of collaborative supply chain management differs from a transactional approach by its emphasis on the:
- ATransportation of goods to the next link in the chain.
- BFlow of product information up to the next level of the chain.
- CFlow of demand information and cash up the chain.
- DFlow of supply into an organization.
3Which of the following scenarios represents a correct application of the Supply-Chain Operations Reference-model (SCOR)?
- ASales and marketing refers to SCOR to improve demand generation.
- BProduction and engineering uses SCOR best practices to design a new "make" process flow.
- CDistribution and logistics selects suppliers from the SCOR reference list.
- DMarketing and development incorporates SCOR Level 1 metrics for new product design.
4The primary objective of supply chain management is:
- AMinimizing transportation costs.
- BReducing inventory levels.
- CTaking a systems approach.
- DImplementing advanced technologies.
5Which of the following levels in a supply chain network represents the most upstream external activity?
- ASupplier to contractor
- BManufacturing to supplier
- CCustomer to distribution
- DCustomer to contractor
6Which of the following marketing strategies emphasizes offering services at a lower price than rival services with comparable features?
- ACost leadership
- BService differentiation
- CCustomer focus
- DMarket responsiveness
7The primary reason for the evolution of the supply chain is:
- AFewer rejects due to poor quality.
- BIncreased on-time delivery.
- CIncreased cost savings.
- DIncreased communication.
8Which of the following factors typically is the most significant impediment to implementing collaborative commerce?
- ATechnology barriers
- BSecurity
- CCorporate Culture
- DReturn on investment (ROI)
9Compared to a global strategy, a multicountry strategy would be characterized by:
- AStrategy coordination across countries.
- BPreferred suppliers located in host countries.
- CMajor strategic decisions coordinated centrally.
- DProducts adapted to local needs.
10Which of the following corporate strategies is most consistent with a flexible supply chain strategy?
- ABeing the low-price leader
- BProviding the highest-quality service
- CProviding mature products with stable sales
- DEmphasizing the quality of the product
11Which of the following considerations is an important supply chain design decision?
- AProduct design
- BSelecting supporting information systems
- CIdentifying labor force requirements
- DIdentifying training programs
12When designing a supply chain for strategic advantage, a company first should consider:
- AThe impact on customers using Just-in-Time Manufacturing
- BThe financial stability of suppliers.
- CMatching the supply chain to product type.
- DWhether to use custom or standard parts.
13Supply chains delivering products or services are most able to respond quickly to changing market requirements when:
- AProducts have been standardized.
- BProducts have a modular design.
- CProduction processes have been standardized.
- DProduction processes have been simplified.
14Risk pooling enables a lower total inventory level without affecting service levels based on which of the following assumptions?
- AInventory turnover ratio can be reduced.
- BAggregate demand is more accurate than disaggregate demand.
- CThe planning time fence can be adjusted as needed.
- DThe supplier shares some risk for holding inventory.
15The purpose of continuous improvement in the supply chain is to:
- AEliminate the root causes of problems.
- BImprove interorganizational communication.
- CDevelop better written procedures.
- DReduce product costs.
16After identifying the potential causes for delays in communicating demand information up the supply chain, the trading partners should take which of the following actions?
- AImplement a higher-speed data communications network.
- BChange procedures so data is communicated more frequently.
- CIdentify the root causes for the delays.
- DMap and analyze the value stream.
17Which of the following situations is an example of postponement?
- AShipments are broken down into small groups for reshipment.
- BShipments are consolidated immediately for reshipment.
- CProduction begins after a customer order is received.
- DPartially assembled goods are assembled at a later stage.
18Which of the following situations is an example of inventory being held as a way to balance supply and demand?
- AA manufacturer holds inventory of key components to maintain a level production schedule.
- BA manufacturer of seasonal products builds finished-goods inventory before the peak selling period.
- CA distributor maintains safety stock of slow-moving items at a central distribution center.
- DA retailer stocks a variety of sizes and colors of a fast-selling item to avoid losing sales.
19A company's annual cost of goods sold is $350 million, and inventory carrying cost is 18%. The company averages four inventory turns. The cost savings resulting from increasing inventory turns from four to six would be:
- A$29,000,000
- B$15,750,000
- C$10,500,000
- D$5,250,000
20Continuous improvement is best described as:
- AA never-ending effort to expose and eliminate root causes of problems.
- BA never-ending effort by the management team to reduce cycle time.
- CIdentifying and implementing big-step improvements within a process.
- DA process in which a supplier commits to replenishing inventory based on demand without receiving replenishment orders.
21The factors to consider in the make-or-buy decision include costs, proprietary knowledge, and:
- ADesign history
- BAvailable capacity
- CInventory balance
- DWarehouse location
22Using an independent service provider for logistics would be most appropriate in which of the following situations?
- AA show company that wants to penetrate a foreign market
- BA business that owns plants and warehouses globally
- CA final services company that wants to expand its services
- DA cable television company that wants to add services
23The most likely benefits of implementing a collaborative transportation management system is:
- ALower distribution center operating costs
- BFewer transportation planners
- CLess variability in picking and packing time
- DLess variability in transportation costs
24Which of the following attributes typically makes reverse logistics processes more complicated than outbound logistics processes"?
- ALead times for shipments are more variable.
- BIndividual packages and cartons are less uniform.
- CThere are more regulations mandated by local governments.
- DThere is more competition for scarce transportation lanes.
25A remanufacturer of equipment is most likely to have what type of supply chain?
- AModular logistics
- BReverse logistics
- CMixed model
- DLateral
26A firm wants to lose customers that don't value the unique products and services the firm offers and to attract and retain customers that want what the firm offers. Engaging in this activity should allow the firm to:
- ACreate a more loyal customer base.
- BImprove customer satisfaction rates.
- CIncrease market share.
- DTarget higher-profit customers.
27A firm has identified groups of customers based on specific characteristics the customers desire from products and services the firm can provide. Characteristics include lead times , pricing tiers, and service levels. The firm is engaged in which of the following activities?
- ACustomer differentiation
- BOrder winner segregation
- CMarket segmentation
- DChannel definition
28The value that logistics provides within the supply chain can best be summarized as:
- ASatisfying customer expectations about availability and delivery at an acceptable total cost.
- BMeeting promised location and on-time delivery goals with minimal use of expediting.
- CEstablishing inventory and delivery goals with various customers that fulfill the firm's profit objectives.
- DProviding accurate in-transit and delivery information to customers and salespeople.
29A manufacturer of plastic components that are sold either directly or through distributors wants to identify the requirements of the end customer for each market segment. Which of the following approaches would be most appropriate?
- AAnalyzing the buying history for each of the market segments
- BAsking the manufacturer's direct customers
- CConducting a market research project
- DSending samples of potential future products to the final customer
30The process of gathering data about what customers need and ensuring that desired features are included in the design and initial planning phase of a new product or service is known as:
- AA quick response program
- BQuality function deployment
- CTotal quality management
- DEarly supplier involvement
31A manufacturer can simplify the forecasting process by pooling demand forecasts for a product group and then:
- AAveraging total demand and spreading it evenly across all items.
- BDisaggregating demand to the item level based on marketing input.
- CDisaggregating demand to the item level based on historical proportions.
- DAllocating demand to each production site.
32Which of the following types of information would be an appropriate basis for a qualitative forecast?
- ALeading indicators
- BMarket research data
- COrder history
- DShipment history
33The use of a seasonal index as a forecasting technique measures the ratio of the:
- AAverage seasonal demand to the average demand for all periods.
- BAverage demand for all periods to the average seasonal demand.
- CAverage seasonal demand to the standard deviation of the demand for all periods.
- DStandard deviation of the seasonal demand to the standard deviation of demand for all periods
34Medium-term demand management projections are used primarily to:
- AComplete strategic business planning of facilities
- BComplete forecasts at the item level
- CAggregate demand for production planning
- DDevelop the master production schedule
35Which of the following strategies is used primarily for demand planning?
- ABuild-to-order scheduling
- BPush-pull replenishment
- CCollaborative planning, forecasting, and replenishment
- DVendor-managed inventory
36In addition to sales history, current customer orders, and forecasted demand, which of the following data sources should be used as part of a demand management process?
- AInventory levels
- BContractual obligations
- CCustomer profitability
- DScheduled marketing activities
37Demand management involves which of the following undertakings?
- AAdjusting capacity to support expected demand
- BEngaging in activities associated with customer relationship management
- CCreating higher customer demand by improving performance in areas such as lead time and service levels
- DUnderstanding events and managing activities that could influence future demand.
38Which of the following forecasting methods relies on the opinions of a panel of experts?
- ADelphi technique
- BSurvey method
- CCausal method
- DTime series analysis
39What is the primary role of marketing in supporting supply chain management?
- ASelecting favored supplier partners
- BDeveloping efficient customer channels
- CFocusing on short-term forecasting accuracy
- DWorking with research and development on slow-moving products
40Which of the following practices has improved management of the customer pipeline?
- AReverse auctions
- BSales force automation
- CFinite capacity planning
- DPoint-of-purchase metrics
41The probability of customer dissatisfaction is highest when which of the following conditions exists?
- ACustomer expectations are clearly defined.
- BSupplier execution is too low.
- CThere is a gap between expected performance and perceived performance.
- DThere is a gap between what was indicated and what was accomplished.
42Which of the following actions typically would be the first step in implementing the philosophy of customer relationship management?
- ACreating a customer-centric organization
- BDeveloping a map of the customer segments
- CDocumenting the objectives for implementation
- DSelecting an information technology solution
43Which of the following customer relationship management activities most appropriately is used for revenue generation?
- AGenerating customer leads
- BGenerating graphic sales models
- CMeasuring customer preferences
- DIdentifying customer margins
44Compared to mass-media marketing, customer relationship management has the advantage of allowing the organization to:
- ACompete for customers based on service.
- BReach a large number of potential customers.
- CReduce inventory to improve cash flow.
- DFocus on attracting new customers.
45A manufacturer uses standard costing, and a potential supplier uses activity-based costing. This difference most likely will have implications for which of the following types of future decisions?
- APrice concessions
- BMake-or-buy
- CDistribution warehouse locations
- DFreight terms
46Compared to a blanket purchase order, a supplier alliance agreement is best differentiated by:
- AEfficient material replenishment processes
- BClearly identified roles for the buyer and seller
- CA shared vision of added value
- DA sole-source agreement
47Incorporating supplier input into production and process design helps to:
- AMaintain quality
- BStabilize product costs.
- CReduce time to market.
- DSave costs to the buyer.
48A media company offers a majority of its movies through a specific distributor. The media company is beginning to produce content for a new foreign market to which the distributor has exclusive access. To maximize savings and gain entry to this new market, the media company should:
- ACreate a contract for the new market
- BEnter into a partnership
- CForm a strategic alliance
- DAcquire the distributor
49A company considers outsourcing its information technology support to a low-cost region on another continent. The company currently has no business presence there. Which of the following actions is most effective in helping to select a service provider?
- AContacting the country's consulate for leads
- BContracting the country's local government for recommendations
- CVisiting several potential providers before making a selection
- DFinding a trusted local business agent to help in the search
50Which of the following benefits of a supplier relationship management typically results from collaboration with a few critical suppliers?
- AAutomation of supplier sales activities
- BElimination of formal contracts
- CReduction in customer and supplier inventories
- DStandardization of communications
51Which of the following organizational design choices is an example of vertical integration?
- AContracting with a third-party logistics provider
- BProducing components used internally
- CExternally staffing a customer service center
- DAwarding a one-time trade show contract
52A company that produces standardized products and sells them through retailers via a responsive transportation system has decided to expand its sales with an online store for customized products. Which of the following distribution strategies would be the most appropriate for the business strategy change?
- ALocal distribution centers servicing retailers and online sales
- BCentralized cross-docking facilities serving retailers and online sales
- CA centralized distribution center serving retailers and direct shipment from the factory serving online sales
- DA centralized distribution center serving retailers with transshipment arrangements serving online sales
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- Practice Exam
- Autor
- Jeremy Williams
- Idioma
- English
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