Quiz
SDP11_Final
Perguntas do quiz (117)
1Conflict strategy "Compromise" can be described as following
- ALose-Win,
- BWin-Win,
- CIn the middle between two others
- DWin-Lose
- ELose-Lose
2Conflict strategy "Flight" can be described as following
- AWin-Lose
- BLose-Win
- CLose-Lose
- DIn the middle between two others
- EWin-Win
3"Mediation used for more formal, more complex conflicts such as legal matters, grievances, diplomatic affairs, etc" states for the following level of Mediation of Conflict
- ASelf-Mediating
- BManagerial
- CPreventive
- DProfessional
4"Interpersonal conflicts that are less complex .." states for the following level of Mediation of Conflict
- AProfessional
- BPreventive
- CSelf-Mediating
- DManagerial
5"Taking actions to address conflict before it escalates to a crisis" states for the following level of Mediation of Conflict
- AProfessional
- BSelf-Mediating
- CPreventive
- DManagerial
6Which of this desicion-making styles requires less information and focuses on one option?
- ANone of the given
- BIntegrative,
- CDecisive
- DFlexible
- EHierarchic
7Given description of the way a person makes the desicion as
-Social and responsive
-Decides quickly
-Can change direction of decision
To which desicion-making style can it be related?- AHierarchic
- BDecisive
- CIntegrative
- DFlexible
8To which step does the Hypotesis relate (in OODA loop )?
- AObserve
- BAggregate
- CDecide
- DOperate
- EAct
9Which of this desicion-making styles requires less information and focuses on multiple options?
- AFlexible
- BNone of the given
- CHierarchic
- DDecisive
- EIntegrative
10Which of this desicion-making styles requires more information and focuses on multiple options?
- ADecisive
- BHierarchic
- CIntegrative
- DFlexible
- ENone of the given
11Given description as
- Creates an inspiring vision of the future;
- Motivates and inspires people to engage with that vision;
- Manages delivery of the vision;
- Coaches and builds a team.
To which Leadership style is this more suitable?- ATransformational leadership
- BVisionary Leadership
- CAction centeerd Leadership
- DServant Leadership
- EBlue Ocean Leadership
12What does Emotional Intelligence mean?
- AAbility to manage person's own emotions and to read other people's
- BAbility of dealing better with negotiation
- CAbility to control other's behavior
- DAbility to motivate yourself
13The description:
-Sets high standards and leads by example
-Wants to do things better and faster
corresponds to which Leadership style?- AAffiliative
- BCoaching
- CPacesetting
- DDemocratic
- EAuthoritative
- FCoercive
14Leadership is about dealing with
- AChange
- BApproval provision
- CSituation analysis
- DAttention getting
- EComplexity
15How many stages or "passages" in Leadership Pipeline model?
- A6
- B8
- C5
- D7
- E4
16What is an example of BATNA if you are buying the PC?
- AAlternative model of PC you can afford to buy
- BThe preferred model of PC you are looking for
- CThe best model of PC you can buy at your budget
- DThe highest price you agreed to pay
- EThe lowest price you chase
17What is an example of Reservation ( in case when U want to buy a PC) ?
- AThe highest price you agreed to pay
- BAlternative model of PC you can afford to buy
- CThe lowest price you chase
- DThe preferred model of PC you are looking for
18What is the Bargaining Power?
- ACreativity
- BStrong relationships
- CAbility to achieve good outcomes
- DResponsibility
- EHard work
19According to TKI we can define the following Avoiding Negotiation styles as:
- ALose-Lose
- BLose-Win
- CWin-Win
- DWin-Lose
20Imagine a case: "Person A selling a house". What would be his/her aspiration and reservation here?
- APreferred or target price seller would like to receive and Convert house into rental unit
- BConvert house into rental unit and Preferred or target price seller would like to receive
- CPreferred or target price seller would like to receive and Lowest price seller will accept
- DLook for another potential buyer and Take house off the market
- ETake house off the market and Convert house into rental unit
21What kinds of ego-states differentiate the Transactional Analysis?
- AParent and Partner
- BAdult and Child
- CPartner, Adult and Child
- DChild, Parent, Adult
- EChild, Teenager, Adult
22"Committing to retention" is one the ways to increase:
- ARelationship Management
- BStock rates
- CNegotiation Skills
- DConflict resolution skills
- ESocial Capital
23In stress situation "Thinker" inclines to:
- AControlling
- BAttention getting
- CApproval Seeking
- DPerfectionism
24This ego-state is part of our psyche, our personality, which expresses the image of our true self, the potential of the individual, its balance, integrity and vitality, immediate self-expression, the ability to find a way out of any situation, acceptance and openness to the world.
- AAdult
- BStudent
- CChild
- DParent
- EDoctor Strange
25In stress situation "Director" inclines to:
- APerfectionism
- BAttention getting
- CControlling
- DApproval Seeking
26In stress situation "Relator" inclines to:
- AAttention getting
- BApproval Seeking
- CPerfectionism
- DControlling
27Given description of the way a person makes the desicion as
- Intellectual
- Analytical
- Focused
- Expect others to contribute to decisions
- Decisions are final
To which desicion-making style can it be related?- ADecisive
- BIntegrative
- CFlexible
- DHierarchic
28What is Leadership Pipeline?
- ATransition model for leaders success in organization
- BThe survey structure for measuring the quality of leaders' desicions
- CAll of the given
- DModern Leadership style
- EThe method of development of self-confidence
29What is an example of Aspiration (in case if U want to buy a PC) ?
- AAlternative model of PC you can afford to buy
- BThe lowest price you chase
- CThe preferred model of PC you are looking for Неверно
- DThe highest price you agreed to pay
30What is not an example of Stakeholder?
- AApproving Manager
- BInternal Customer
- CExternal Customer
- DProject Manager
- EThird-party supplier
31Conflict comprises of the following stages:
- ADisfunction, Incident, Misunderstanding, Tension, Critics
- BDissatisfaction, Avoidance, Ignorance, Tension, Crisis
- CDisfunction, Ignorance, Missing, Tension, Crisis
- DDissatisfaction, Avoidance, Misspelling, Tension, Critics
- EDiscomfort, Incident, Misunderstanding, Tension, Crisis
32What key human interaction does Conflict look like?
- ASelf-Management
- BDecision
- CNegotiation
- DCommunication
- ELeadership
33Conflict strategy "Fight" can be described as following
- ALose-Lose
- BWin-Win
- CLose-Win
- DIn the middle between two others
- EWin-Lose
34Unfolding circumstances — on which step should be done this action (OODA loop steps)?
- AAggregate
- BOrient
- CDecide
- DObserve
- EAct
35Which of the following decision-making styles requires more informationand focuses on one option?
- AHierarchic
- BFlexible
- CIntegrative
- DDecisive
- ENone of the given
36What does OODA loop stands for?
- AObserve, Orient, Decide, Act
- BNone of the given
- CObserve, Orient, Discard, Attend
- DOperate, Orient, Do, Analyze
- EObserve, Operate, Do, Aggregate
37What is NOT a focus point of Management?
- ABudgeting
- BStaffing
- COrganizing
- DSetting Direction
- EPlanning
38Management is about dealing with
- AComplexity
- BChange
- CAttention getting
- DSituation analysis
- EApproval provision
39What is the Vision (in Transformational leadership context)?
- ATeam dynamics
- BPertains to the ability to control others' behavior
- CA realistic, convincing and attractive depiction of where you want to be in the future
- DRelationships that help individual to deal with stress more effectively
40According to TKI we can define the following Competitive Negotiation styles as:
- ALose-Win
- BLose-Lose
- CWin-Win
- DWin-Lose
41What does BATNA stand for?
- ABest Agreement to Negotiating an Alternative
- BBest Artificial to Negotiating an Agreement
- CBest Alternative to Negotiating an Agreement
- DBest Aspiration to Negotiating an Alternative
- EBuild Agreement to Negotiating an Alternative
42According to TKI we can define the following Accomodating Negotiation styles as:
- AWin-Win
- BLose-Lose
- CWin-Lose
- DLose-WIn
43What kind of influencing factors can be considered as a context in negotiation process?
- AStrategies, priorities, emotions, rules
- BPrincipals vs agents, priorities, feelings, justice
- CStrategies, trust, emotions, justice
- DPrincipals vs agents, trust, emotions, justice
- EStrategies, trust, emotions, rules
44Resolving a conflict on the_________ level is:
Less expensive
Less time consuming and resource intense
Generally less emotionally charged
More likely to result in a solution that satisfies both sides- ARights
- BInterests
- CPower
45Conflict strategy "Flow" can be described as following
- AWin-Lose
- BWin-Win
- CIn the middle between two others
- DLose-Win,
- ELose-Lose
46What is NOT a focus point of Leadership?
- AAligning People
- BControlling and Problem Solving
- CSetting Direction
- DMotivating People
47Given description as
- Creates an inspiring vision of the future;
- Motivates and inspires people to engage with that vision;
- Manages delivery of the vision;
- Coaches and builds a team.
To which Leadership style is this more suitable?- ABlue Ocean Leadership
- BTransformational leadership
- CVisionary Leadership
- DAction centeerd Leadership
- EServant Leadership
48According to TKI we can define the following Collaborative Negotiation styles as:
- ALose-Win
- BLose-Lose
- CWin-Lose
- DWin-Win
49What are negotiation outcomes we have discussed on lectures?
- ATransaction costs, Satisfaction with income, Effect on the budget, Recurrence of disputes and Procedural justice
- BTransparency costs, Satisfaction with outcomes, Effect on the relationship, Recurrence of disputes
- CTransaction costs, Satisfaction with outcomes, Recurrence of disputes and Procedural justice
- DTransaction costs, Satisfaction with outcomes, Effect on the relationship, Recurrence of disputes and Procedural justice
- ETraditional costs, Satisfaction with outcomes, Effect on the budget, Recurrence of disputes and Procedural justice
50Social Capital equals
- AThe effective relationships with key shareholders
- BThe beneficial relationships with society in order to escape environment issues
- CThe effective relationships with main stakeholders
- DThe relationships that make organizations work effectively
51In Johari window, what is about the 2 window (top right)
- AUnknown Area, Unknown by others and unknown by self
- BBlind Area, Known by others and unknown by self
- COpen Area, Known by others and self
- DHidden Area, Unknown by others and known by self
52Which Leadership style is NOT used in VROOM-JETTON-JAGO-desicion model?
- AAutocratic
- BConsultative
- CCollaborative
- DTransformational
- ENone of the given
53Job Performance = Ability x _____________
How can we finish this simple equation in context of increasing people performance?- ASkills
- BMotivation
- CFear
- DMoney
- EConnection
54According to the following personality characteristics:
— Driven, task-oriented and like to be in control
— Focus on change, growth and goals
— Appear confident
— Enjoy challenges and risks
— Good problem solvers and leaders, - this person more likey to be a...- ASocializer
- BDirector
- CThinker
- DRelator
55Body language is a form of non-verbal communication, consisting of:
- AParalanguage
- BBody pose, gestures and eye-movements
- CProxemics
- DCommunication Style
56What does Chronemics study?
- AHow people count the time
- BHow people use the skills
- CHow people use the time
- DHow people use the advices
- EHow people use the space
57What is Social Loafing?
- APeople exert less effort in group than on own
- BPeople do not exert any efforts in social activities
- CPeople exert less effort in social activities
- DPeople exert more effort in group than on own
- EPeople exert more effort in social activities
58The Three C's of Intrinsic Motivation:
- ACost, Control, Community
- BContext, Cost, Carrot
- CCommunity, Collectivism, Cooperation
- DCollaboration, Content, Choice
- EControl, Cooperation, Colleagues
59What is the least influencing factor in interaction process according to the first lecture?
- ACulture
- BEnvironment
- CCommunication Style
- DPersonality Type
- EMotivation
60According to Maslow's Hierarchy of Needs we have need in family and acceptance within a group at level (from bottom to top) —
- A4
- B3
- C1
- D5
- E2
61What does Proxemics study?
- AHow people use non-verbal cues in their speech
- BHow mammals show emotion reliably in their faces
- CHow people perceive information via colours
- DHow people and other animals communicate via touching
- EHow people use and perceive the physical space around them
627% — 38% — 55% Principle means that:
- A38% is delivered through the speaker's tone
- B38% is delivered through the non-verbal communication
- C7% is delivered through the non-verbal communication
- D55% of the message is delivered through the speaker's tone
- E55% of the message comes from non-verbal communication
63The words "Expressive, Candid, Dialogue, Seeking to Understand, Listens, Reasonable" correspond to the following style of communication:
- APassive Aggressive
- BAggressive
- CPassive
- DAssertive
64The following characteristics of team performance are more likely to testify about
Agreement and consensus formed
Clear roles and responsibilities
Large decisions made by group agreement
Smaller decisions delegated- AUbnorming Phase
- BStorming Phase
- CForming Phase
- DPerforming Phase
- ENorming Phase
65In managing Human interaction should we plan the interaction whenever we are not time limited?
- AYes, of course. Human interaction is more likely to contain unpredictable factors.
- BNo, it is not necessary — at work all staff are perfectly trained to act according with code.
66The following characteristics of team performance are more likely to testify about:
Shared vision
Team functions independently
Focus on over-achieving goals
High degree of autonomy- APerforming Phase
- BNorming Phase
- CStorming Phase
- DUbnorming Phase
- EForming Phase
67Focuses on the degree the society embraces or does not embrace long-term devotion to traditional, forward-thinking values — this description is true for ____ Hofstede's Cultural Dimension.
- ALTO
- BIDV
- CPDI
- DMAS
- EUAI
68RAPID (in decision-making) states for:
- ARecommend
Advise
Perform
Influence
Decide - BRecommend
Agree
Perform
Input
Decide - CRecommend
Agree
Perform
Influence
Decide - DRecommend
Advise
Perform
Input
Decide - ERecommend
Argue
Perform
Influence
Decide
- ARecommend
69An integrated model of successful team performance comprised of the following:
- AForming, Starting, Nurturing, Performing
- BTeam Context, Essentional Conditions, Team Performance
- CForming, Storming, Norming
- DForming, Norming, Performing
- ECalling, Carrying, Completion
70What are the components of Culture in accordance with Hofstede's onion model?
- AValues, Behavior, Believes, Religion
- BEnvironment, Context, Experience, Traditions
- CArt, Literature, Music, Songs
- DScience, Education, Art, Literature
- EValues, Rituals, Heroes, Symbols
71Maslow's Hierarchy of Needs comprised of the following:
- ASelf-actualization, Esteem, Belonging, Safety, Psychological
- BSelf-actualization, Esteem, Belonging, Society, Physiological
- CSelf-management, Estate, Belonging, Society, Physiological
- DSelf-actualization, Estate, Belonging, Safety, Physiological
- ESelf-actualization, Esteem, Belonging, Safety, Physiological
72Centralized organizations;
More complex hierarchies;
Large gaps in compensation, authority and respect — according to this characteristics we can conclude:- AHigh PDI index
- BLow PDI index
- CHigh IDV index
- DMiddle PDI index
- ELow MAS index
73Focuses on the level of tolerance for uncertainty and ambiguity within the society — this description is true for _____ Hofstede's Cultural Dimension
- ALTO
- BUAI
- CPDI
- DMAS
- EIDV
74What are the steps of Decision Making?
- AFrame Decision
- BDevise a plan
- CCarry out the plan
- DReflection
- EReschedule the time
- FCollection of information
75Focuses on the importance a society places on masculine or feminine behavior — this description is true for _____ Hofstede's Cultural Dimension
- AUAI
- BLTO
- CIDV
- DPDI
- EMAS
76MBTI personality style ESTJ is stated for:
- AExtraverted
Sensing
Trusting
Judging - BExternal
Smart
Thinking
Judging - CExtroverted
Sensing
Thinking
Judging - DExtroverted
Smart
Thinking
Judging - EExternal
Senses
Smart
Judging
- AExtraverted
77Group size does influence human interactions. Is this sentence true or false?
- AVerdadeiro
- BFalso
78Many social conventions;
People are expressive and are allowed to show anger or emotions, if necessary;
A high energy society, if people feel that they are in control of their life instead of feeling overwhelmed by life's vagaries — this characteristics describes a society with...- AMiddle PDI index
- BHigh UAI index
- CHigh IDV index
- DHigh MAS index
- EHigh PDI index
79What factors influence Motivation?
- ACarrots and Sticks
- BInterests, Rights, Power
- CRewards, Penalties, Consequences
- DIntrinsic, Extrinsic
- ETime Frame, Resources, Costs
80What are the phases of Bruce Tuckman's Phases of Group Development?
- AFraming, Storming, Norming, Performing
- BForming, Starting, Nurturing, Performing
- CForming, Storming, Norming, Performing
- DFraming, Starting, Norming, Performing
81What is the optimal group size?
- A7 — 15
- B18 — 22
- C12 — 21
- D4 — 7
- E15 — 20
82College students listen to about 50% of what is said and remember 25% of the content after 2 days. Is this sentence true or false?
- AVerdadeiro
- BFalso
83The description:
-Sets high standards and leads by example
-Wants to do things better and faster
corresponds to which Leadership style?- ACoercive
- BCoaching
- CAffiliative
- DAuthoritative
- EDemocratic
- FPacesetting
84According to TKI we can define the following Avoiding Negotiation styles as:
- ALose-Lose
- BWin-Lose
- CWin-Win
- DLose-Win
85Given description of the way a person makes the desicion as
- Task oriented
- Direct
- Efficient
- Likes to stick to decision
To which desicion-making style can it be related?- ADecisive
- BFlexible
- CHierarchic
- DIntegrative
86Given description of the way a person makes the desicion as
- Social and responsive
- Decides quickly
- Can change direction of decision
To which desicion-making style can it be related?- AFlexible
- BIntegrative
- CHierarchic
- DDecisive
87Given description of the way a person makes the desicion as
- Participative
- Uses inputs from multiple sources
- May change decision over time
To which desicion-making style can it be related?- AFlexible
- BIntegrative
- CDecisive
- DHierarchic
88"Determining whether the problem you are defining is a root cause" is related to the following step of decision-making:
- ACollection of information
- BFrame Decision
- CReflection
- DCarry out the plan
- EDevise a plan
89What is the least influencing factor in interaction process according to the first lecture?
- ACulture
- BCommunication style
- CEnvironment
- DMotivation
- EPersonality type
90What is the key interaction for this course among human interaction examples?
- AMarketing
- BFamily creation
- CSales
- DDecision making
- EEco area
91Which of the given is not a type of Non Verbal Communication (NVC) ?
- AParalanguage
- BVerbal Communication Style
- CMovement and Body Position
- DFacial Expression
- EEye Contact
92Smallest size capable of performing task effectively. In this sentence true or false?
- AVerdadeiro
- BFalso
93“80/20 Rule” is used in the following Decision-Making technique?
- ACost/Benefit Analysis
- BSWOT
- CPareto Analysis
- DPair Comparison
- ET-Charts
94What does Haptic communication mean?
- AHow people and other animals communicate via touching.
- BHow mammals show emotion reliably in their faces.
- CHow people use and perceive the physical space around them.
- DHow people use non verbal cues in their speech.
- EHow people perceive information via colors.
95What are the essential conditions for successful team performance?
- AProductivity, Cohesion, Learning, Integration.
- BRequired skills and knowledge, Proper motivation and effort, Coordinating and communicating activities
- CProductivity, Collaboration, Learning, Integration.
- DGoal setting organization, Collaboration, Integration
- EOrganizational context, Team design, Team culture
96"Interpersonal conflicts that are less complex" states for the following level of mediation:
- ASelf-Mediating
- BManagerial
- CProfessional
- DPreventive
97According to Edward T. Hall how many levels of personal reaction exist?
- A5
- B2
- C12
- D6
- E4
98Do one thing at a time;
Concentrate on the job;
Take time commitments seriously;
Are committed to the job
— these characteristics are more tend to ... person- ASemichronic
- BMonochronic
- CBoth of Polychronic and Monochronic
- DQuadrochronic
- EPolychronic
99What are types of communication style?
- ADecisive, Aggressive
- BAggressive, Passive, Assertive
- CPersuasive, Decisive, Passive
- DPersuasive, Decisive
100What are the levels of interaction size?
- ALocal
Domestic
International
Worldwide - BFace to face
Face to Group
Group to Face
Group to Group - CSmall
Big
Large
Huge - DOne on one
Small team
Large team
Across teams
Organizational - ELocal
Domestic
Regional
Corporational
- ALocal
101The words "Forceful, Bombastic, In Your face, Intimidating, Monopolizing" correspond to the following style of communication:
- APassive
- BAggressive
- CAssertive
- DPassive Aggressive
102What are the tips for active listeting?
- AShow you are listening
- BLack of interest
- CProvide feedback
- DShow you understand
- EDistracting delivery
- FPay attention
103Most people are as good at listening as they are at talking? Is this sentence False or True?
- AVerdadeiro
- BFalso
104Body language is a form of non-verbal communication, consisting of :
- AParalanguage
- BProxemis
- CBody pose, gestures, and eye movements
- DCommunication Style
105Which skill is more likely be considered as the one for an effective manager (in context of people management)?
- AProduct Testing
- BSufficient knowledge about web frameworks
- CSelf-advertisement
- DMarketing
- EWorking with teams
106What are three methods of motivation others (which are more likely to work on long period of time)
- ACarrots, Sticks and Money
- BCourage, Positive Reinforcement, Personal Development
- CFear, Negative Reinforcement, Personal Control
- DFear, Positive Reinforcement, Personal Growth
- ECandies, Stick, Money
107Platinum Rule theory is based on the following Basic Personality Areas:
- AExternal or Internal;
Sensing or Intuition;
Thinking or Feeling;
Judging or Perceiving; - BDirector;
Socializer;
Relater;
Analyzer; - CExternal or Internal;
Senses or Intuition;
Smart or Feeling;
Judging or Perceiving; - DDominant;
Steadiness; Influence;
Compliant; - EExtroverted or Introverted;
Sensing or Intuitive;
Thinking or Feeling;
Judging or Perceiving;
- AExternal or Internal;
108The words "Submissive, Timid, Quiet, Reluctant to speak, Reactive" correspond to the following style of communication:
- AAggressive
- BPassive Aggressive
- CPassive
- DAssertive
109What kind of emotion are expressed on face of the woman?
- ASurprise
- BInterest
- CDisgust
- DContempt
- EFear
110If we examine "gentlemanity" as an artificial culture, to which level of culture onion will Sir Don Quijote of La Mancha refer?
- A1
- B4
- C3
- D2
- E0
111- Do many things at once;
- Are highly distractible and subject to interruptions;
- Consider an objective to be achieved, if possible;
- Are committed to people and human relationships - these characteristics are more tend to ... person- ABoth of Polychronic and Monochronic
- BSemichronic
- CPolychronic
- DMonochronic
- EQuadrochronic
112What are the course assignments?
- ACase studies, Role plays, Video analysis, Essays
- BExercises, Role plays, Video analysis, Essays
- CExercises, Role plays, Video analysis, Case studies
- DReading assignments, Role plays, Case studies, Listening
- EReading, Writing, Speaking, Listening
113What are the goals of this course?
- AImprove skills in communication, conflict resolution, negotiation, leadership, teamwork, situation analysis and decision-making
- BImprove skills in communication, negotiation, presentation, staff management, customer support management
- CProgram coding development, Role plays competition, Time management, Exercise completion
- DComplete Case studies, Software projects, Role play situation analysis, Video analysis
- EImprove skills in communication, self-management, social management, leadership
114What are 5 dysfunctions of a team?
- ATrust, Conflict, Commitment, Accountability, Results (Just remember)
- B###
115When you provide a feedback, what rules you should follow?
- ABalance positive and negative;
Be specific and nonjudgmental;
Provide suggestions and guidance;
Be timely - B###
- ABalance positive and negative;
116"Mediation used for more formal, more complex conflicts such as legal matters, grievances, diplomatic affairs, etc" states for the following level of Mediation of Conflict:
- ASelf-Mediating
- BProfessional
- CPreventive
- DManagerial
117"A neutral third-party helps mediate move complex interpersonal conflicts and disputes or less complex conflicts between groups" states for the following level of Mediation of Conflict:
- AManagerial
- BProfessional
- CPreventive
- DSelf-Mediating
Informações
- Descrição
- SDP11 final preparation
- Autor
- Good Guy Beket
- Idioma
- English
- Visualizações
- 1.714
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