Quiz
Mediation Test
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Perguntas do quiz (89)
1According to Hocker and Wilmot, someone whose approach to conflict is characterized by contrariness and righteous indignation is engaging in which of the following?
- AInsensitive behavior
- BDefensive behavior
- CIncongruous behavior
- DProactive behavior
2According to research cited in "Interpersonal Conflict," the relationship that most influences our future response to conflict during our developmental years is
- Aour relationship with our teachers.
- Bthe marital relationship between our parents
- Cour first romantic relationship
- Dour relationship with our peers
3Learning conflict management skills is important because they can lead to
- Aimproved mental health
- Brelational satisfaction, both personal and professional
- Cpositive influence on the people around us
- Dall of these things
4Which of the following sets the initial tone for a conflict?
- AHow the conflict is expressed
- BThe contempt one party holds for the other
- CStonewalling
- DDefensiveness
5Which of the following suggestions listed by Hocker and Wilmot for creating a supportive climate does Bill disagree with?
- AEmbrace provisionalism rather than certainty
- BDescribe rather than evaluate
- CUse problem-solving rather than control
- DEmploying spontaneity rather than strategy
6"Interdependence" focuses primarily on the relationship that exists between parties.
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7Learning conflict management skills is beneficial to those around us.
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8One of the best indicators of a destructive conflict is when one party actively seeks out another to express how they feel
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9Perception is at the core of all conflict analysis.
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10The term "emotional intelligence" refers to one person's ability to use another's emotions against them.
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11"Social Constructionism" is a term used to describe
- Ahow our interactions with others create our personal understanding of the world
- Bthe building of social networks
- Cthe building of intercultural understanding through social interaction
- Dour circle of close friends that builds over time
12Conflict is considered positive when
- Ait brings an issue up for discussion, which allows it to be managed
- Bit brings people together and can result in a sharing of goals
- Cit works out resentment and allows people to understand each other
- Dany, or all, of these things happen
13Most feelings associated with conflict have a shared characteristic. Which of the following best describes that?
- AConflict is positive.
- BConflict is invigorating.
- CConflict is negative.
- DConflict is finite.
14The "Lens Model of Conflict" describes how each of us views
- Aour specific needs in the conflict and how we can best satisfy them.
- Bthe conflict and how it will affect the future.
- Coneself, the other person and the relationship.
- Doneself, the other person and the issue.
15Which of the following, as discussed in class, best describes the difference between stereotyping and generalization?
- AStereotyping is bad and generalization is good.
- BStereotyping is all inclusive, whereas generalization allows for individual differences.
- CStereotyping is how two people compare to each other (stereo) whereas generalization is the difference between one and many.
- DStereotyping only covers specific issues, but generalization covers everything.
16A method discussed in class that can help test your perception of an event is called "insightful analysis."
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17Conflict can be constructive when it brings a problem to light.
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18Conflict is an essential ingredient in the vast majority of entertaining stories.
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19Generalization is bad and should be avoided at all costs.
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20The "rule of three" maintains that if the same argument happens three times, managing the conflict becomes all but impossible.
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21A high context culture uses a more_____ form of communication.
- Adirect
- Bindirect
- Cconcise
- Dprecise
22In collectivistic cultures the is considered most important.
- Aindividual welfare
- Bleader influence
- Cgroup harmony
- Dlanguage spoken
23In individualistic cultures members tend to favor which of the following in conflict management?
- AConveyance of literal meaning.
- BUse face-saving strategies, like avoidance or accommodation, whenever possible.
- CA more indirect means of expression.
- DExpress conflict in a less assertive manner.
24Which of the following is true about culture and conflict?
- ACanadians teach a neatly predictable approach to culture.
- BOne problem facing intercultural conflict management is the number of differences in values and communication priorities.
- CIn U.S. culture, avoidance and accommodation are the preferred means for dealing with conflict.
- DPrevention of serious conflict is more likely to occur in individualistic cultures.
25Which of the following should a mediator avoid doing when modeling active listening behavior?
- ANodding and acknowledgement.
- BLeaning forward.
- CMaintaining eye contact.
- DInterrupting often with clarifying questions.
26According to Sabee, a mediator is very much like a coach.
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27Caucusing is a term used to describe mediators leaving disputants alone to work out their differences.
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28In an individualistic culture, power has no bearing on how we choose to manage conflict.
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29Mediators should try and influence disputant behavior by modeling active listening skills.
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30The communication act begins with listening.
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31"I really want him to start treating me with respect" is an example of which type of goal?
- AAn identity goal.
- BA process goal.
- CA topic goal.
- DA relationship goal.
32Relationship goals refer to those that answer the question,
- A"What communication process will be used?"
- B"Who are we to each other?"
- C"How do others define our relationship?"
- D"How can I profit from this particular interaction?"
33The types of goals we should consider going into a conflict include all of the following EXCEPT
- Awhat we hope to gain from the conflict.
- Bhow we will overcome the other person's argument
- Chow we will communicate during the conflict.
- Dhow the other person may perceive us after the conflict.
34Which of the following is NOT true about the impact of relationship on conflict?
- AIdentity issues do not typically impact relationship messages.
- BYou always give relational messages.
- CRelational interests can be more important than topical interests.
- DWe each translate or interpret relational messages differently.
35Which of the following should be considered prior to entering into a conflict?
- A What I want from the interaction.
- BWhat I think the other person wants from the interaction.
- CIf there are any areas where we can collaborate?
- D All of the above.
36A transactive goal is one that relates to how the conflict will be conducted.
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37Not all TRIP goals need be present in a conflict.
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38Prospective goals and process goals are mutually exclusive.
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39Saving "face" is a type of identity goal.
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40The main drivers of a dispute are predominantly the relational and topical goals.
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41Conflict ________________ are patterned responses or clusters of behavior that people use in conflict. Conflict ______________ are individual moves that people make to carry out their general approach.
- Astyles; values
- Bbeliefs; styles
- Cstyles; tactics
- Dassumptions; tactics
- Evalues; options
42In a conflict situation, when someone uses their authority to make a decision in their favor, they are using which conflict style?
- ACollaboration
- BAvoidance
- CCompetition
- DCompromise
- EAccommodation
43Which of the following conflict management tactics reinforces power balance and uses fairness as a standard?
- AAccommodation
- BCompetition
- CCollaboration
- DAvoidance
- ECompromise
44Which of the following is a disadvantage to using the collaborative style of conflict management?
- AIt is time consuming.
- BIt requires the full committment of all parties.
- CNot everyone has the communication skills to use it.
- Da and c only.
- EThese are all disadvantages.
45Which of the Thomas-Kilmann conflict styles is low in the assertiveness dimension and high in the cooperative dimension?
- AAvoidance
- BCompetition
- CCompromise
- DCollaboration
- EAccommodation
46An advantage to compromise is that it reinforces the power balance between parties.
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47Avoidance can be useful when the topic is more important than the relationship.
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48Culture can heavily influence our preferred conflict style.
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49One of the advantages to accommodation as a conflict management style is that it generates may creative options.
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50When you want the other party to learn from their mistake, collaboration is the best tactic to use.
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51A "problem" is defined as
- Aa feeling, a perception and a projection.
- Ban undesirable situation and a desirable one.
- Ca past situation, a present situation and a desired situation.
- Dan undesirable situation, a desired situation and obstacles.
- Ea situation that can be avoided with careful forethought.
52In "Getting to Yes," Fisher and Ury list several cautions when dealing with a problem. They include:
- Aarguing over positions is inefficient.
- Bpositional bargaining is worse when there are more than two parties.
- Cless attention is paid to individual concerns in positional bargaining.
- Danswers "a" and "c" only.
- EAll of the first three are concerns of positional bargaining.
53In class discussion, which of the following did we determine were characteristic of collaborative problem-solving?
- AIt increases accuracy in the solution.
- BThere is increased commitment from all parties to following through with the solution.
- CSharing resources can lead to resentment.
- DAnswers "a" and "b" only.
- EAll of the first three are characteristics of collaborative problem-solving.
54The four elements to "principled negotiation" include
- Aseparating the people from the problem;
- Bfocusing on issues and not positions;
- Cinventing options for mutual gain;
- Destablishing an objective standard of fairness.
- Eall of these.
55Which of the following are considered disadvantages of Dewey's "Reflective Thinking Process?"
- ANot everyone will adhere to the process in an orderly way.
- BEven multiple parties can't foresee all the possible influences on the decision.
- CIt will not promote relational satisfaction.
- DAnswers "a" and "b" only.
- EAll of the above are drawbacks to structured problem-solving.
56Insisting on agreement is a characteristic of "soft" bargaining.
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57Positional bargaining is a contest of wills.
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58Soft positional bargaining can be costly for the parties and their relationships.
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59The key element to efficient brainstorming is to save time by evaluating ideas when they are presented.
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60The most effective form of positional bargaining is to choose a style and stick with it.
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61In a macro-level analysis of a conflict system, which of the following IS NOT a suggestion for gaining understanding of how it works.
- AOne member can sustain a system.
- BIdentifying predictable "trigger events" can help in analyzing a conflict system.
- CEach member in the system performs specific functions.
- DOne should never assume that the members in a conflict system want the conflict resolved.
- ESystem rules often block collaborative conflict management.
62Which of the following is consistent with the concept of "circular causality?"
- A Determining when the patterns began is key to understanding the system.
- BIn a system, one party usually blames the other as the cause.
- CIt is important to recognize how each person's behavior triggers a response from the other.
- DAnswers "a" and "c" only.
- EAnswers "b" and "c" only.
63Which of the following is/are characteristic of conflict as a system?
- AAn act by one member cannot affect the other.
- B It takes at least two members to change a system.
- CThe "rules" that define expected behaviors from members in a system can promote collaboration and creative problem solving.
- DA conflict system tends to collapse as responses to a conflict become more complex.
- EMember responses to conflict in a system are independent of the behaviors of others.
64Which of the following is/are reasons conflict triangles exist?
- AThey exist to share information.
- BThey exist to provide us with a sense of belonging.
- CThey exist to gain support for our position.
- DThey exist to help us gain power.
- EThese are all reasons why conflict triangles exist.
65Which of the following is/are true about interaction rules in a conflict system?
- AMost "rules" in a conflict system are explicit.
- B It is usually one person who dictates the "rules."
- C"Rules" indicate what behavior is obligated or preferred, but do not prohibit behaviors.
- DAs mediators, we can assume that most people in a conflict are well aware of the "rules" that exist in their system.
- E"Rules" are stated in prescriptive, rather than descriptive, language.
66"Microevents" is a term used to describe how certain interactions give information about other interactions.
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67A "system isolate" is a term used to describe examining each function of a conflict independently to gain a sense for how each affects the overall dynamic.
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68Conflict systems are independent of outside influences.
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69Conflict systems are self-justifying and mutually reinforcing.
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70People excluded from coalitions tend to deal with it by embracing that exclusion and developing their own support system.
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71All of the following can be characteristic of a competitive negotiation EXCEPT
- Anegotiators tend to adopt an egocentric attitude.
- Bsome negotiators will try and manipulate facts and intentions.
- C the negotiation is usually considered self-contained: tomorrow is not affected.
- Dit relies on each party cooperating with the other.
- Ea successful competitive negotiation is best achieved when the negotiator does adequate preparation.
72All of the following can be considered characteristic of a cooperative negotiation EXCEPT
- Athe focus is on achieving resolution and relies on mutual acknowledgement of positions.
- Bit employs a descriptive style of communication.
- Cit can sometimes obscure issues in favor of relationship building.
- Dit can improve creative problem-solving ability.
- Eit employs the tactic of brinksmanship.
73Which of the following do Fisher and Ury claim is/are true about perception?
- AUnderstanding the other party's point of view is tantamount to agreeing with it.
- B More often than not, people tend to assume the best intentionality of the other party.
- CPlacing blame where it belongs is advised as a way to promote the acknowledgement of responsibility.
- DDon't allow your fears or preconceptions to deduce another's intentions in a negotiation.
- E Answers "a" and "c" only.
74Which of the following do Fisher and Ury offer as considerations in any negotiation?
- A The human element should be considered.
- BWe often treat the people and the problem as one.
- C Giving in on a substantive point can convince the other side that you can be manipulated.
- DAnswers "a" and "b" only.
- EAll of the first three are cited as contributing to the negotiation process.
75Which of the following elements contribute to the process of negotiation?
- AProblem-solving.
- BPersuasion
- CPower
- DAnswers "a" and "b" only.
- EAll are elements of negotiation.
76Empathy can assist in developing negotiation skill.
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77In competitive bargaining, the needs of all parties are taken into consideration.
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78In relational negotiation, affection modification requires an imposition of personal values.
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79Principled negotiation advises focusing on interests rather than positions.
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80When conducting a cost/benefit analysis of a substantive negotiation, the function and quality of an item should be considered.
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81All of the following are types of 3rd party intervention EXCEPT
- Aarbitration
- Bmediation
- Ccoaching
- Dadjudication
- EThese are all types of 3rd party intervention.
82Interpersonal power can meet our social needs in communication in which of the following ways?
- APeople want to include you in activities.
- BIt can result in influencing others to think or do what you want.
- COther people tend to like and/or respect you.
- DOnly "a" and "b" are true about interpersonal power and our social needs.
- EAll of the above are true about how interpersonal power meets our social needs of communication.
83Which of the following are characteristic of binding arbitration?
- ACompliance with the arbitrator's decision is by mutual agreement of the disputing parties.
- BThe arbitrator's final decision is enforced by the court.
- CThe arbitrator facilitates a solution generated by the disputing parties.
- DThe arbitrator privately advises each disputing party.
- EThere is no consequence for noncompliance.
84Which of the following is/are characteristic of distributive power?
- AOne must dominate.
- BIt works toward achieving a mutually satisfactory solution.
- CIt is a function of the communication dynamic.
- DChoices "a" and "c" reflect the characteristics of distributive power.
- EAll three choices are characteristic of distributive power.
85A perceived benefit to adjudication is that it can balance power between the disputants.
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86Adjudication is referred to as a "lose/lose" approach to conflict resolution.
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87Legitimate power comes from the personal respect and liking of others.
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88Mediators are encouraged to coach each party to the dispute after an agreement has been reached.
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89Passive aggressive behavior is often used by individuals who perceive themselves as having low power.
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Informações
- Descrição
- Quiz sobre Mediation Test, criado por Alexander Hui em 13-12-2014.
- Autor
- Alexander Hui
- Idioma
- English
- Visualizações
- 8
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