Quiz
Service Now Fundamentals - CSA
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Perguntas do quiz (81)
1Which of the following is the primary way to interact with the applications and data in a ServiceNow instance?
- AService Portal
- BWorkspace
- CNow Plataform UI
- DNow Mobile
2A role is a:
- Aset of users delegated to perform different tasks
- Bcollection of tasks
- Cset of members to a subscription
- Dcollection of permissions
- Eset of users who share a commom purpose
- Findividual to whom you have granted access to your ServiceNow instance
3A group is a:
- Aset of users who share a commom purpose
- Bcollection of permissions
- Ccollection of tasks
- Dindividual to whom you have granted access to your ServiceNow instance
- Eset of members to a subscription
- Fset of users delegated to perform different taks
4The Now Plataform is an example of which cloud computing model?
- ASoftware-as-a-Service (SaaS)
- BPlataform-as-a-Service (PaaS)
- CApplication Plataform-as-a-Service (aPaas)
- DInfrastructure-as-a-Service (IaaS)
5Which of the following workflow types does the Now Platform provide? Select 3 Answers from the below options.
- AEmployee
- BCustomer
- CEnd User
- DInformation Tecnology (IT)
6What are the three main screen elements of the Now Platform User Interface? Select 3 Answers from the below options.
- ABanner Frame
- BApplication frame
- CApplication Navigator
- DBanner content
- EContent Frame
7Which of the following would be included in the results when entering "service" in the Navigation filter? Select 2 Answers from the below options.
- AOnly applications with a name containing "service"
- BAll modules and sections within the Service Desk application
- COnly applications, sections, and modules with names containing "service"
- DAny modules with a name containing "services"
8What do you select to personalize the system settings of the Now Platform user interface?
- AMagnifying glass
- BQuestion mark
- CGear
- DLogo
9Which of the following are ways to create a favorite? Select 3 Answers from the below options.
- ADrag the breadcrumbs of a filtered list to the Favorites tab
- BDrag an individual record to the Favorites tab
- CSelect the personalization gear icon
- DSelect the star of its corresponding section
- ESelect the star of its corresponding application or module
10What is selected to impersonate another user?
- AUser menu
- BApplication Navigator
- CSystem settings
- DMagnifying glass
11You need to go back to review a record you just looked at recently. What is one of the quickest ways to navigate back to the same record?
- AExpand every application in the All applications tab
- BSelect the record from the History tab
- CNavigate back to its corresponding list
- DImpersonate another user
12Each ServiceNow solution provides its own guided setup. When implementing IT Service Managment (ITSM), where would you navigate in order to update Now Platform user interface branding, including the company logo and colors? Select 2 Answers from the below options.
- ASystem Properties > Basic Configuration UI16
- BSystem Properties > My Company
- CGuided Setup > ITSM Guided Setup
- DTeam Development > Properties
13Which of the following branding features can be configured? Select 4 Answers from the below options.
- ANavigator responses
- BBanner image, text, and colors
- CNavigator position
- DNavigator background and text colors
- EBrowser tab title
- FSystem date/time formatting
14What are some of the benefits often recognized by branding your instance? Select 3 Answers from the below options.
- AReduce service desk calls
- BAccelerate adoption rates
- CCreate a shared identity
- DGain user trust
- EShare comprehensive assignment rules
15Lists provide context menus at three different levels. What are the names of those context menus? Select 3 Answers from the below options.
- AList filter context menu
- BList title menu
- CList description menu
- DList column context menu
- EList fields context menu
16A filter is a set of conditions applied to a table to help you find and work with a subset of data. In the Now Platform, filter conditions are also referred to as:
- AColumn Headings
- BField Values
- CBreadcrumbs
- DTitle Bars
17Which menu can users access to display actions that involve creating quick reports, configuring lists, and exporting data?
- AColumn Context Menu
- BRecord Context Menu
- CValue Context Menu
- DList Context Menu
18Which search feature can be used to help narrow down search results in ServiceNow?
- AContext Finder
- BWildcard Characters
- CPlataform Locator
- DContainers
19A column in a list represents what in the ServiceNow instance?
- AA record
- BA field
- CA filter
- DA list
20Which menu provides options related to viewing, configuring, creating favorites, and saving form data?
- AForm Context Menu
- BForm Layout Menu
- CForm Personalization Menu
- DForm Column Menu
21What allows users to see a time stamped history of all actions taken within a record?
- AForm History
- BActivity Stream
- CFavorites
- DForm Activity
22Which field type displays records from another table?
- AReference
- BChoice
- CString
- DAttachments
23When using Form Designer, icons presented on each field include which of the following. Select 3 Answers from the below options.
- AEdit icon
- BReference icon
- CField icon
- DRemove icon
- EHandle icon
24A field can be added to a table and form by accessing which part of the Form Designer interface?
- AForm Settings
- BField Navigator
- CForm Views
- DField Formatter
25Different form templates can be applied to a form by accessing the:
- ATemplate creator
- BTemplate editor
- CToggle template views
- DTemplate bar
26Which of the following is a best practice when configuring Assignment Rules or Predictive Intelligence? Select 4 Answers from the below options.
- ASetting an Assignment group and User based on Category and Subcategory
- BSetting a User based on Category and Subcategory
- CSetting an Assignment group and User based on the Short description
- DSetting an Assignment group based on Category and Subcategory
- ESetting an Assignment group based solely on Subcategory (category = none)
27Which of the following are ways to collaborate with team members on Tasks? Select 4 Answers from the below options.
- AUser presence
- BAdditional comments
- CActivity stream
- DConnect chat
- EComments
28Which tab contains the Activity Stream for a task?
- AConflicts
- BNotes
- CRelated Records
- DResolution Information
29Which of the following best describes Tasks? Select 3 Answers from the below options.
- ATasks lead to quicker resolution times
- BTasks can only be performed once
- CTasks are repeatable processes
- DTasks minimize the possibility of human error
30To see the notifications that are currently defined on the Now Platform, you can navigate to:
- ASystem Notification > Email > Notification
- BSystem Definitions > Notifications
- CSystem Notification > Definitions
- DNotifications > Email > System Notifications
31When configuring an email notification, where can you choose field values from the record to include within the message?
- ASelect fields pane
- BSelect variables
- CVariables context menu
- DPlataform variables
32Which three tabs are used to configure an email notification? Select 3 Answers from the below options.
- AWhat it will contain
- BWhen to send
- CWho will receive
- DWhich email template
- EWhat the subject is
33Which feature allows users to manage which notifications they receive about various activities occurring in the platform?
- ANow on Now
- BSubscriptions
- CPlataform Chat
- DServiceNow Mobile
34Where can users set their notification subscription preferences?
- ANotification settings
- BSystem settings
- CSubscription settings
- DEmail settings
35Notifications in the Now Platform occur through which of the following methods? Select 3 Answers from the below options.
- AVirtual Helper
- BEmail
- CMeeting Invitation
- DSMS
- EWorkplace Chat
36Select the report visualization types that can be generated from a list of records. Select 2 Answers from the below options.
- APie chart
- BBar chart
- CSingle score
- DLine chart
37Which phase of the Report designer lets you choose a color scheme for the report visualization?
- AConfigure
- BData
- CType
- DStyle
38Which phase of the Report designer lets you define the Group by attribute?
- AStyle
- BType
- CConfigure
- DData
39Which of the following are valid report sharing options? Select 5 Answers from the below options.
- AAdd to homepage
- BPublish
- CExport to PDF
- DAdd to dashboard
- EClone
- FSchedule
- GShare
40What is the recommended way to share a report?
- ADownload as PDF
- BEmail an attachment
- CShare the report
- DPublish to an instance URL
41By default, a report is shared with:
- AAll users and groups
- BAll roles
- COnly groups that the report creator belongs to
- DThe report creator only
42Which of the following are ways an end user can leave feedback about an article? Select 3 Answers from the below options.
- ALeave a comment on the article
- BGive a 1-5 star rating
- CFill out an article quality index checklist
- DMark the article as helpful or not helpful
- EFill out the knowledge quality survey
43Which feature allows end users to post questions and answer other user questions?
- ANeighborhoods
- BSocial FAQ
- CSocial Q&A
- DAsk ServiceNow
44What item in the Knowledge Management Service Portal displays articles that have the highest percentage of users marking them helpful?
- AFeatured
- BMost Helpful
- CMost Useful
- DMost Viewed
45What is the best way to share a knowledge article with another user?
- AA permalink
- BSharing the keywords
- CTaking a screenshot
- DCopying and pasting the text
46Which of the following are possible methods of populating a knowledge base with knowledge articles? Select 3 Answers from the below options.
- AIntegrating with a WebDev compliant source
- BVia e-mail to a defined knowledge e-mail adress
- CCreating articles directly in the ServiceNow Plataform
- DImporting Microsoft Word files
47If the end user wants to report an Incident, where do they navigate on the service portal?
- AIn the Infrastructure Services Category in the Service Catalog
- BIn the Software Category in the Service Catalog
- CIn the Quick Links Category in the Service Catalog
- DIn the Can We Help You? Category in the Service Catalog
48What are the two options to define the fulfillment process for a service catalog item?
- APlan
- BFlow
- CRoadmap
- DWorkflow
49When using the Service Portal, how do end users typically access the service catalog?
- AUnder System Status
- BUnder Request Something
- CIn the Knowledge Base
- DIn the Community
50Which of the following aspects of the service catalog application can a user with only the Catalog Administrator role manage? Select 3 Answers from the below options.
- ACatalog Items
- BScripting functions
- CCatalogs
- DCategories
- EBusiness Rules
51Where does the System Administrator navigate to edit a catalog item?
- AMaintain Items
- BCreate Incident
- CService Portal
- DService Catalogs
52From the end user's perspective, how are the products and services in the service catalog organized?
- ATickets and Requests
- BTask and Subtasks
- CIncidents and Problems
- DCategories and Subcategories
53Which of the following are Flow Designer triggers? Select 3 Answers from the below options.
- AApplication-based
- BRecord-based
- CSchedule-based
- DRole-based
54Which of the following are true regarding Flow Designer actions? Select 3 Answers from the below options.
- ADefine when the flow is performed
- BRepresent reusable operations for use across multiple flows
- CCan be contained in a spoke
- DRequire script to develop
- EProvide the ability to build your own custom actions
55Which of the following are true regarding Flow Designer? Select 3 Answers from the below options.
- AProvides automation tools
- BRequires scripting experience
- CIntegrates with third party systems
- DSaves time
56Virtual Agent offers a personalized customer experience by automating typical Tier 1 support tasks, including which of the following? Select 3 Answers from the below options.
- ATranslating languages
- BAnswering FAQs
- CPerforming diagnostics
- DProviding how-to information
57The purpose of Virtual Agent is to help users do which of the following? Select 3 Answers from the below options.
- Aperform common work taks
- Bupdate financial records
- Cobtain information
- Dmake decision
58Which modules can you use to create a new table? Select 2 Answers from the below options.
- AImport Tables
- BTables & Columns
- CTables
- DCreate New
59What is created by default when you create a new table? Select 2 Answers from the below options.
- AApplication Menu with the same name as the table Label (e.g. Infinity)
- BDashboard to manage the table's activity
- CModule with the plural of the table Label (e.g. Infinities)
- DA table specific admin role
60Which elevated role is required to modify access control rules?
- Aacl_admin
- Badmin
- Csecurity_admin
61What types of permissions can be configured in an access control rule? Select 3 Answers from the below options.
- AUsers
- BRoles
- CScript that sets the 'answer' variable to true or false
- DGroups
- EConditions
62In what order are access controls evaluated?
- AFirst at the Field-level (most specific to most general), then at the Table-level (most specific to most general)
- BFirst at the Table-level (most specific to most general), then at the Field-level (most specific to most general)
63Which tool is used to determine relationships between fields in an import set and an existing table?
- AImport Set
- BCoalesce
- CTransform Map
- DTarget Table
64Which option allows you to update existing Target Table records when importing data from an import set?
- ATransform
- BMandatory
- CCoalesce
- DUnique
65What is a CI? Select 3 Answers from the below options.
- ATangible (e.g. hardware, software, servers) entities
- BIntangible (e.g. business services, email) entities
- CConfiguration Management Database
- DConfiguration Item
- Econfiguration_admin tole
66What are the three key tables in the CMDB? Select 3 Answers from the below options.
- ACMDB Properties [cmdb_propeties]
- BBase Configuration Item [cmdb]
- CConfiguration Item [cmdb_ci]
- DCI Relationship [cmdb_rel_ci]
- ECMDB Baseline [cmdb_baseline}
67What represents multiple related request items grouped together as one request?
- ACatalog Item
- BVariable Set
- COrder Guide
- DRecord Producer
68What is created when an order is placed for a catalog item? Select 3 Answers from the below options.
- AA Variable
- BOne or more Service Catalog Task (SCTASK) records
- CA Request (REQ) record
- DA Request Item (RITM) record
- EA Variable Set
69Which of the following run scripts client-side? Select 2 Answers from the below options.
- ABusiness Rule
- BScript Include
- CUI Policy
- DClient Script
70Which script runs when a record is displayed, inserted, updated, deleted, or when a table is queried?
- ABusiness Rule
- BClient Script
- CUI Policy
71What do you configure to instruct fields how to behave on a form when a UI policy is triggered?
- AUI Actions
- BClient Script
- CData Policy
- DUI Policy Action
72What attributes of a field can a UI policy action change on a form? Select 3 Answers from the below options.
- AVisible /hidden
- BMandatory
- CPrevent cell editing
- DRead-only
- EChange color
73What is an update set?
- AA server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried
- BGroup of one or more changes that can be moved from one instance to another all together
- CA series of tables and fields that store information about the Configuration Items (CIs) owned by your organization
- DOne method of security that restricts access to data by requiring users to pass a set of requirements before they can interact with it
74What are the steps for applying an update set to an instance? Select 3 Answers from the below options.
- ACopy
- BRetrieve
- CPreview
- DDelete
- ECommit
75What types of records are not captured in an update set by default? Select 2 Answers from the below options.
- AData records
- BDashboards
- CBusiness Rules
- DAccess Control rules
- EHomepages
76Which ServiceNow product provides the ability to quickly integrate with 3rd party applications without scripting?
- AIntegrationHub
- BVisual Task Boards
- CFlow Designer
- DService Portal
77What ServiceNow feature can be used to begin the creation of an application?
- AGuided Application Creator
- BConfiguration Management Database (CMDB)
- CIntegrationHub
- DSystem Dictionary
78What protects applications by identifying and restricting access to available files and data?
- AAccess Control
- BThe admin Role
- CScope
- DDelegated Deevlopment
79What is granted to non-adminstrators in order for them to be able to develop applications.
- AThe itil Role
- BDelegated Development
- CAccess Control
- DThe developer Role
80In order to be used, an event record must be...
- ACatalogued
- BRegistered
- CPublished
- DCertified
81What are events?
- AA server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried.
- BLog records indicating something notable has ocurred in the system
- CA real-time messaging tool that enables users to chat with individuals and groups
- DNotifications that are sent to users when something occurs that concerns them
Informações
- Descrição
- Questões de estudo do módulo Service Now Fundamentals
- Autor
- Vinicius Pereira
- Idioma
- English
- Visualizações
- 136
- Etiquetas
- Avaliação
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