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Workplace Readiness Skills Quiz #1
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Perguntas do quiz (21)
1You are working at a graphic design firm. Your team is working on an important project and your team leader asks you to stay late to meet a deadline. Since you normally get off at 5 pm. from work, you previously agreed to take a neighbor to an important appointment at 6:30 p.m. What should you do?
- AContact a friend who knows your neighbor and see if your friend can take your neighbor to the appointment, and stay to finish the project deadline.
- BAgree to stay and finish your project without question because work is more important.
- CSince you first committed to help your neighbor, tell your co-worker you cannot stay and why.
- DReach a compromise and work until 6 p.m. and then leave and try to still take your neighbor to the 6:30 p.m. appointment
2Justice told his boss he would finish the financial report by Friday. Following through on his commitment is an example of which positive workplace trait?
- Ahonesty
- Bproblem-solving
- Creliability
- Dresourcefulness
3Your plumbing crew is working on a new building project. You are assigned to cut pipe for the job. You notice that a peer employee is having great difficulty carrying a long section of pipe. What is the most appropriate action?
- AHelp your peer carry the long section of pipe.
- BStay on your job assignment all day.
- CStop cutting long sections of pipe.
- DTell someone else to go help this employee who is having trouble.
4You have been working on a game design project with your manager who has been repeatedly using inappropriate language that makes you uncomfortable. What should you do?
- AAsk the manager to stop speaking in such an inappropriate way.
- BDirectly confront the manager about the situation.
- CJoin in with the use of the inappropriate language to fit in.
- DRemain calm and report the problem to the manager's boss.
5Why is having diversity in the staff of an organization a good idea?
- AThere is a broader range of talents, skills, and creativity.
- BIt creates a homogenous work ethic.
- CThe work environment will be more ethical.
- DIt meets the quota for minority cultures.
6Shauna works at an advertising agency and recently had a verbal argument with a co-worker, Ashley. Since then, Ashley has openly treated Shauna with insulting behavior. What the BEST way for Shauna to resolve this conflict?
- AIgnore Ashley but make sure her peers know.
- BLet these inappropriate actions go because it will get better with time.
- CReport Ashley to the human resources manager.
- DWrite an email to her parents explaining the situation and asking for help.
7You work as a server at a local restaurant. A customer orders a particular fish dish as a dinner entrée, and sometime after ordering the dish, you learn from the kitchen manager that the fish has sold out. What is the BEST way to handle the situation?
- AAfter talking with another server, ask the head chef to come out and apologize to the customer.
- BAfter talking with the restaurant manager, offer a comparable entrée dish, a discount, and a formal apology.
- CHave the restaurant manager offer a substitute and a significant discount on the overall meal.
- DMake sure the customer knows this will never happen again and later report it to the restaurant manager.
8Which of the following phrases is appropriate for a formal greeting for a presentation?
- ABe seated.
- BLet's get started.
- CListen up.
- DWelcome.
9You are writing an email to Sally Smith who is a potential customer. What is the BEST way to begin your email to Sally Smith?
- AHello, Sally Smith
- BDear Madam or Sir
- CDear Mrs. Smith
- DDear Ms. Smith
10Laurette's supervisor asks her to select the best contractor for an upcoming construction job. Laurette narrows the choices down to four contractors. What is the process for making her decision?
- AAsk a coworker to help make the decision and select the best contractor using this rationale.
- BEvaluate all factors needed and select the most suitable contractor based on the factors.
- CSelect the contractor who is closest in distance to the job location.
- DSelect the contractor who is the most affordable and explain why to your supervisor.
11Two employees working at a manufacturing company enter a shop floor to do work. One employee is wearing approved safety glasses but the other employee is not. Why should the employee be wearing safety glasses?
- AAll global companies suggest that employees wear safety glasses.
- BIt is the ethical thing to do and is therefore morally correct.
- CMost employees wear safety glasses as a safety precaution.
- DSafety glasses should always be worn on the shop floor.
12Part of being a civically responsible employee is understanding how the U.S. government operates. The job of the Legislative Branch is to _____ laws.
- Aassess
- Bevaluate
- Cimplement
- Dmake
13Simone is a corporate employee who is committed to lifelong learning. What is the BEST way that Simone can show her commitment?
- AAttending conferences to acquire new industry related knowledge
- BOffering fellow employees assistance on the job
- CResearching how to do difficult tasks in her workplace
- DSpending time at work completing assignments for her college classes
14When writing resumes, why do employers prefer professional references over personal ones?
- AIt is illegal to provide personal references.
- BPersonal references tend to be biased.
- CProfessional references tend to be biased.
- DProfessional references tend to be more intelligent.
15Samuel works at a farm equipment company. Which of the following will help him decide what to do each day?
- AThe customers complaint log
- BThe daily work plan
- CThe tasks most enjoyed
- DThe work his peers do first
16Maya worked 41 hours this week at a local hospital. She makes $12 per hour. Any hours over 40 hours are paid at time and a half, or 1.5. How much will Maya earn for her 41 hours of work this week?
- A$396
- B$412
- C$498
- D$508
17Oki is a sales associate at a computer sales store. She notices an older man with tattered clothing enter the store. How should she first approach the customer?
- AAsk the customer to look at the posted dress code and leave.
- BInform the customer of available lay-away plans.
- CGreet the customer and ask if he would like her assistance.
- DWait until the customer approaches her and handle it then.
18You work at an accounting company and are furnished with a new tablet computer. After arriving to work, you turn it on and notice it is not functioning properly. This occurs after only one day of using the new tablet. What is the first course of action?
- AContact a friend who is an IT expert and seek assistance.
- BInform the IT department about the computer problem.
- CLook for the operating manual to troubleshoot what is wrong.
- DTell your coworker about the problem and ask for help.
19Which of the following is NOT a type of web browser?
- AGoogle Chrome
- BGoogle Docs
- CInternet Explorer
- DMozilla Firefox
20What is the MOST important reason for cleaning the cache of your web browser after browsing on the Internet?
- Ato optimize browsing speed
- Bto maintain privacy at all times
- Cto minimize the chances of computer viruses
- Dto tag important websites
21Maxwell has been asked to send a final urgent housing inventory report to a branch manager in a local real estate company. Which of the following applications/formats is most appropriate to create the housing inventory?
- AEmail
- BExcel
- Cpdf
- DWord
Informações
- Descrição
- Practice quiz for learning about workplace readiness skills
- Autor
- orr.dona
- Idioma
- English
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