Quiz
Salesforce Admin 201 Exam Chunk 6 (156-179)
Perguntas do quiz (24)
1The VP of customer service is concerned that customer service reps can access Salesforce data from their homes. She would like to limit all customer service reps to accessing Salesforce only while they are at work As the Salesforce admins, what steps can you take to ensure that the customer service reps can access Salesforce only from within the company?
- Aadd the company's public IP range(s) to the list of Login IP ranges on the customer service reps' profile
- Bconfigured Login Hours on the company information page
- Cadd the company's public IP range(s) to the list of Trusted IP ranges
- Dadd the company's public public IP range(s) to the list of Trusted IP ranges on the customer service reps' profile
2A user responsible for managing and creating campaigns is unable to create a new campaign, even though the user's profile has the "create" profile permission for campaigns. How should a system admin grant the correct access to the user?
- Aselect the marketing user checkbox on the user record
- Bgrant the user delegated administration rights to campaigns
- Cassign the user to the standard marketing user profile
- Dcreate a campaign sharing rule to grant access to the user
3Universal Containers has multiple support teams. One team handles technical support issues and another handles billing issues. When would a system admin consider introducing a new record type for cases? Choose 2 answers
- Awhen different record access is required
- Bwhen different field-level security is required
- Cwhen different picklist values re required
- Dwhen multiple page layouts are required
4Universal Containers has certain customers that must be placed on the Do Not Contact (DNC) list. A system admin needs to ensure that sales reps to not contact these customers. Which step should the admin take to enforce this requirement? Choose 3 answers
- Aadd the Do Not Contact field to the contact layout and make it visible for all sales user profiles
- Bremove the phone number and email address fields from the contact page layout for the DNC contacts
- Cfilter the DNC contacts from mass email list views hared with sales users
- Dmake the DNC contact records private to all sales users
- Eselect the mass email checkbox on the DNC contact record
5UC needs to allow a group of users to view account records that they do NOT own. Which feature can the system admin use to meet this requirement?
- Apublic groups
- Baccount record types
- Csharing rules
- Dfield-level security
6Can put up to 5 formulas on reports (that are, summary and matrix reports, but not tabular reports)
- AVerdadeiro
- BFalso
7When converting a lead, how can an admin capture custom lead data on the converted contact?
- Amap custom lead field to custom contact fields
- Buse the data loader to move the custom lead data
- Cmap custom lead field to the standard lead field
- Duse the lead conversion wizard to select the fields
8When case assignment rules are being set up, cases can be assigned to whom? choose 2 answers
- Aqueue
- Bcontact
- Cuser
- Dcase team
9A system admin at Universal Container needs to mass update the lead source on a number of opportunity records. How can this be accomplished? Choose 2 answers
- Acreate a list view for opportunities and update using inline editing
- Buse the similar opportunities to update the opportunities
- Cexport opportunities and update using the data loader
- Dexport opportunities and update using the import wizard
10An opportunity record created with a close date of July 30th meets the criteria of time-dependent workflow rule. The time dependent action is scheduled for July 23rd. What happens if the opportunity is edited before July 23rd and no longer meets the criteria?
- Athe time dependent action is automatically removed from the queue
- Bthe time dependent action will execute on July 23
- Cthe time dependent action is put on hold
- Dthe time dependent action will execute on July 30
11Which statement is true regarding the Answer community? Choose 2 answers
- Aunanswered questions are automatically escalated to new cases
- Bcommunity experts must be internal Salesforce users
- Cdata categories control access to articles and questions
- Danswers can be displayed externally on a customer or partner portal
12When are validation rules applied when using salesforce for Outlook?
- Aevery time a record is saved
- Bevery time data is synced with the server
- Cevery time a user views a record
- Devery time a record is updated
13You are a Salesforce admin for a US-based company with a satellite office in Berlin. The Berlin office does not currently use Salesforce, but is scheduled to begin within the next few months. In order for the Berlin office to be effective, they will need to view Salesforce in German and eneter currency amounts in Euros. The US office must be able to report all opportunities in US dollar amounts. A static conversion rate between USD and EUR is acceptable for launch. What do you need to consider for this implementation? Select 3
- Amultiple currencies must be enabled prior to establishing conversion rates between currencies
- Badvanced currency management with dated exchange rates is required
- Ctranslation must be configured for custom objects, tabs, fields, and picklist values
- Denabling multiple currencies will require feature activation. Feature activation can take several days to complete, and should be worked into the project plan accordingly.
14The cloud scheduler has which capability? Choose 2 answers
- ASalesforce can automatically propose multiple meeting times based on Salesforce user calendars
- Ba custom logo can be added to the meeting request email set to a contact or lead
- Cthe cloud scheduler allows users to view available meeting times on lead and contact calendars
- Dthe cloud scheduler can be enabled at the user profile level
15Oppty. to account is a ___ to ___ relationship
- Amany, one
- Bone, many
- Cone, one
- Dmany, many
16Which chart type can be used to display summary values from two different levels of grouping in a report? Choose 2 answers
- Afunnel chart
- Bgrouped line chart
- Cstacked bar chart
- Ddonut chart
17A user at Universal Container reports an error message when attempting to log in. The admin checks the user's login history, but there is no record of the attempted login. What could be the cause of this issue?
- Athe user is attempting to login outside of the profile IP login range
- Bthe user is attempting to login with the wrong password
- Cthe user is attempting to login outside of the profile login hours
- Dthe user is attempting to login with the wrong username
18Regional sales users at Universal Containers sell to both business and consumer accounts. However, sales users are unable to see the set of stages that apply to consumer opportunities. How can an admin correct the problem?
- Aassign the relevant record types and sales processes to the regional sales team profile
- Bremove all but one record type from the regional sales team profile
- Censure the regional sales users are routing consumer opportunities to the appropriate approver
- Dcheck for a validation rule that restricts the visibility of the opportunity stages
19How can you access Salesforce on a mobile device choose 2
- Ayou can not access Salesforce on a mobile device
- Binstall the Salesforce configuration
- Cdownload the salesforce1 mobile app
- Daccess the web browser on the mobile device
20The inside sales team must have the ability to create and edit opportunities. Each user within the inside sales team must only be able to view records that they own (Inside Sales User A should not be able to view Inside Sales User B's opportunities). The outside sales team must have the ability to create and edit opportunities and to view opportunities owned by users within both the inside and outside sales teams. HOw should this be configured in Salesforce? Select all that apply. (pick 4)
- Aconfigure org-wide defaults for opportunity to read only
- Bcreate a sharing rule: the outside sales team will be granted read access to opportunities owned by the inside sales team
- Ccreate a sharing rule: prevent the inside sales team from viewing records owned by the outside sales team
- Dcreate a sharing rule: the outside sales team will be granted read access to opportunities owned by the outside sales team
- Ecreate two roles: one for the inside sales team and one for the outside sales team
- Fconfigure OWD for opportunity to private
21A marketing user has received a file of leads to import into Salesforce. What tool can be used to avoid duplicate lead records?
- Amerge leads function
- Bdata loader
- Cvalidation rules
- Dimport wizard
22Where can multilingual solution search feature be enabled? choose 2
- Apublic knowledge base
- Bself-service portal
- CSalesforce content
- Dsolution tab search
23When working on opportunities, sales reps at Universal Containers need to understand how their peers have successfully managed other opportunities with comparable products, competing against the same competitors. Which feature should a system admin use to facilitate them? Choose 2 answers
- Aopportunity update reminders
- Bchatter groups
- Cbig deal alets
- Dsimilar opportunities
24Criteria-based sharing rules can be created for which objects? choose 3
- Acampaign members
- Bcontacts
- Caccounts
- Dusers
- Eopportunities
Informações
- Descrição
- Quiz sobre Salesforce Admin 201 Exam Chunk 6 (156-179), criado por Brianne Wright em 22-11-2016.
- Autor
- Brianne Wright
- Idioma
- English
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