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Slide 1

Useful telephone vocabulary and phrases

• Making contact :
• Hello / Good morning /
• Good afternoon ...
• This is John Brown speaking
• Could I speak to
• ......... please?
• I'd like to speak to
• ..... .....
• I'm trying to contact ..........
• Giving more information:
• I'm calling from Tokyo
• / Paris / New York / Sydney ...
• I'm calling on behalf
• of Mr. X ...
• Taking a call :
• X speaking.
• Can I help you?
• Asking for a name /
• information :
• Who's calling please?
• Who's speaking?
• Where are you calling
• from?
• Are you sure you have
• the right number / name?
• Asking the caller to wait :
• Hold the line please.
• Could you hold on
• please?
• Just a moment please.
• Connecting :
• Thank you for holding.
• The line's free now ...
• I'll put you through.
• I'll connect you
• now / I'm connecting you now.