Empathy-With excerpts
Slides do conjunto (3)
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- *Excerpts from: "Patient Perspectives on
- Outstanding Experiences"
- Empathy: the psychological identification with or vicarious
- experiencing of the feelings, thoughts, or attitudes of another.
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Empathy means more than just...
- Showing compassion, since it also requires an ability to correctly anticipate what a patient might be thinking or feeling. Self-awarenessis a foundation for this skill. Being able to conceive of one’s own reaction in a similar circumstance is part of what makes it possible to know how to communicate in ways that patients will appreciate and comprehend.
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- Ways to positively impact the patient experience (might sound simple), look at things from the patient perspective and a "Thank you" goes a long way.
- Among patients reporting no problems with their room or staff 75% said their nurses always explained things in a way they could understand, and 72% said that their doctors did the same.
- Patients saying that they were thanked for choosing their hospital report an average of about 7 positive recommendations (6.99). For patients who say they were never thanked, the average number of positive recommendations falls to only 0.6.
- Legenda: *Taken from The Beryl Institute "Patient Perspectives on Outstanding Experiences"