Flashcards
Chapter 8 - Performance Management and Appraisal
Flashcards do conjunto (16)
- 1Employee engagement- level of commitment workers make to their employers
- Seen in their willingness to stay at firm and go beyond call of duty
-- found in employees minds, hearts and hands - 2Performance Management- Goal-oriented process ensuring processes are in place to maximize productivity at employee, team and organizational levels
- Close relationship between incentives and performance
- Dynamic, ongoing, continuous process
- each part of the system is integrated and linked for continuous organizational effectiveness - 3Performance Appraisal- formal system of review and evaluation of individual or team task performance
- often negative, disliked activity - 4Uses of Performance appraisal- Human Resource Planning
- Recruitment and Selection
- Training and development
- Career planning and development
- Compensation programs
- Internal employee relations
- Assessment of employee potential - 5Performance Appraisal Environmental Factors- Legislation requiring nondiscriminatory appraisal systems
- Labor Unions
- factors within internal environment, such as corporate culture - 6Performance Appraisal Process- Identifying specific performance goals
- establish performance criteria and communicate these expectation to employees
- examine work performed
- Appraise the results
- Discuss appraisal with employee - 7Getting rid of performance appraisals??- managers dont like doing it and emplyoees dont like receiving them
- maybe there is a better way - 8Performance criteria (standars)- Traits (attitude, appearance, initiative)
- Behaviors (leadership style, teamwork)
- Competencies (knowledge, skills)
- Goal achievement (results)
- Improvement potential (emphasize future) - 9Responsibility for Appraisal- Immediate supervisor (most common choice)
- Subordinates (difficulty if they are not honest bc of popularity)
- Peers and team members (difficult for team members to critizie each other)
- Self-appraisal
- Customer appraisal (holds employees accountable) - 10Performance Period- prepared at specific intervals
- usually annually or semi-anually
- period may begin with employes date of hire
- all employees may be evaluated at same time - 11Performance Appraisal methods- 360 Degree evaluation (input from multiple sources, more objective)
- Rating scales (according to defined factors)
- Critical incidents (record of good+bad work actions)
- Essay (narrative)
- Work standards
- Ranking (overall performance)
- Paired comparison
- Forced distribution
- Result based systems - 12Problems in Performance Appraisal- Appraiser discomfort
- Lack of objectivity
- halo/horn error
- Leniency / strictness
- central tendency
- recent behavior bias
- personal bias (stereotyping)
- manipulationg the evaluation
- Employee anxiety - 13Characteristics of effective appraisal system- job related criteria
- performance expectations
- standardization
- Trained appraisers
- continuous open communication
- conduct performance reviews
- due process - 14Legal implications of performance appraisal- Employee lawsuits may result from negative evaluations
- Unlikely that any appraisal system will be immune to legal challenge - 15Conduction of Appraisal interview- use of praise and criticism
- employee should go thorugh diary or files and make notes of all projects, appraisal manager should go through it well before review
- employee should leave interview with positive feeling
- interview should end with specific and mutually agreed-upon plans for employees development - 16Performance Appraisal affecte by country's culture- special problems when translated into different cultural environments
- chinese managers might have different idea about performance than western managers
- culture plays role in success and failure of performance appraisals in middle east
Informações
- Descrição
- O usuário eliminou as informações de disciplina FlashCards sobre Chapter 8 - Performance Management and Appraisal, criado por Usuário eliminado em 22-01-2020.
- Criado por
- Usuário eliminado · jan 2020
- Atualizado
- 22 jan 2020
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- Criado por Josefine Marie · 22 jan 2020
- Copiado por Josefine Marie · 22 jan 2020
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