Flashcards
Mediating Skills - ADR
Flashcards do conjunto (22)
- 1MEDIATING SKILLS self-awarenessas a mediator, it is important to be self aware
– cultivating an ongoing awareness and inquiry of how you normally respond to conflict
- being aware of your triggers and your automated responses to conflict and noticing when they are present in mediation situations
- being aware of their own approach to negotiations and the style in which they approach mediations (what they expect their role to be) - 2Mediators refine the skill of emotional intelligence. it includes 4 key components:- self awareness
- self management (knowing your natural reactions and controlling them appropriately)
- social awareness (being aware of other peoples emotions, reading body language),
- relationship management (Managing the emotions of other people to improve relationships) - 3retrospective reflectionFollowing mediation a mediator should reflect on what worked and what did not in order to stay aware and improve skills
- 4Convergent thinking- an analytical thinking skill that lets you assess what is actually going on
– it is rational and logical thinking
– questioning skills are an example - 5Divergent thinking- the ability to think outside the box to come up with a wide range of solutions
– it is a creative process - 6Brainstorming- freely speaking ideas that come to mind (even if they aren’t practical)
- without fear of criticism
- with a goal of gathering as many ideas as possible and
- building upon each other's ideas - 7Thought patterns or thinking processes- Logical thinking – fact based without emotion
- Intuitive thinking – following a gut feeling
- Critical thinking – evaluation of ideas
- Positive thinking – encouragement
- Creative thinking – the ability to brainstorm
- Process thinking – the ability to see the big picture and control the process - 8Logical thinking - white hat– fact based without emotion
- can help curb excessive emotions
- useful before the brainstorming when sharing the information
- it is used when parties have too much negative emotions - 9Intuitive thinking - red hat– following a gut feeling/ emotions
- used after the brainstorming can help determine how acceptable the elements of the agreement may be - 10Critical thinking - black hat- evaluation of ideas
- looks at flaws in a problem
- looks for weaknesses in a suggestion or idea
- should not enter the brainstorming phase
-should be used in a post-brainstorming phase
- helps to make the elmenets of the agreement tougher and resilient - 11Positive thinking - yellow hat– encouragement
- optimism
- used in early stages of the mediation
- works in tandem with a black hat when deciding on final agreement - 12Creative thinking - green hat- the ability to brainstorm
- process manager
- controls a process - 13Process thinking - blue hat– the ability to see the big picture
- control the process - 14expanding the piecreating new benefits for parties in a negotiation
- 152 basic steps of generating options- inventing options
- deciding on them - 16practical guidelines to help parties brainstorm 4pts1. seat the participants side by side
2. clarify the ground rules (including "no-criticism")
3. brainstorm
4, record the ideas in full view of parties - 17understanding personal conflict style- it is important because it will influence what you encourage your client to do
- what focus of your session is - 18understanding your negotiation stylewill help you recognize your strengths and make the most of your negotiating sessions
- 19Rahim's 5 negotiation styles- avoiding
- accomodationg
- compromising
- competing
- collaborating - 20emotional intelligence- the ability to understand your own emotions and the emotions of others
- 21social awareness- the ability to pick up on others' emotions - to recognize emotional cues, verbal, non-verbal
- 22relationship management- to manages others' emotions in such a way as to improve the relationships
Informações
- Descrição
- Professional ADR FlashCards sobre Mediating Skills - ADR, criado por galyna em 06-07-2015.
- Criado por
- galyna
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- Avaliação