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Esse quiz foi montado quando ainda estava na versão Orlando. Portanto, pode ter ocorrido alguma pequena mudança conforme a instância recebe atualizações. Caso encontre alguma divergência, podem me contatar para que eu prossiga com a alteração. *PS: ESSE QUIZ FOI CONSTRUÍDO COM BASE EM PERGUNTAS QUE SELECIONEI EM DIFERENTES SITES/SIMULADOS. TODAS AS PERGUNTAS AQUI ESTÃO REVISADAS E CORRIGIDAS. PODENDO EXISTIR PEQUENAS DIVERGENCIAS POR CONTA DAS ATUALIZAÇÕES
Everlyn Yamamoto
Quiz by Everlyn Yamamoto, updated more than 1 year ago More Less
Everlyn Yamamoto
Created by Everlyn Yamamoto about 4 years ago
Everlyn Yamamoto
Copied by Everlyn Yamamoto about 4 years ago
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Resource summary

Question 1

Question
What display sequence is controlled in a Service Catalog Item using which of the following:
Answer
  • The Order field in the Variable form
  • The Default Value field in the Catalog Item form
  • The choice field in the Variable form
  • The Sequence field in the Catalog Item form

Question 2

Question
Which statement is true about business rules?
Answer
  • A business rule can be a piece of JavaScript
  • A business rule must run before a database action occurs
  • A business rule must not run before a database action occurs
  • A business rule monitors field on a form

Question 3

Question
What is a Record Producer?
Answer
  • A record producer is a type of Catalog Item that is used for Request, not services
  • A record producer is a type of Catalog Item that allows users to create task-based records from the Service Catalog
  • A record producer is a type of catalog item that provides easy ordering by bundling request
  • A record producer

Question 4

Question
Which of the following statements best describes the purpose of an Order Guide:
Answer
  • Order Guides provide the ability to order multiple, related items as on request
  • Order Guides provide a list of guidelines for Administrators on how to set up item variables
  • Order Guides take the user directly to the checkout without prompting for information
  • Order Guides restrict the number of items in an order to only one item per request

Question 5

Question
How are workflows moved between instances?
Answer
  • Using update sets
  • They cannot be moved between instances
  • Using Transform Maps
  • Using Application Sets

Question 6

Question
Which of the following can be customized through the Basic Configuration UI16 module? Check 3 answers:
Answer
  • Banner Image
  • Form Header Size
  • Record Number Format
  • Browser Tab Title
  • System Date Format

Question 7

Question
Which one of the following statements describes the purpose of a Service Catalog workflow:
Answer
  • …used to drive complex fulfillment processes and sends notifications to defined users or groups
  • …generates three basic components: item variable types, tasks, and notifications
  • …generates three basic components: item variable types, tasks, and approvals
  • Although a Service Catalog workflow cannot send notifications, the workflow drives complex fulfillment processes

Question 8

Question
Which group of permissions is used to control Application and Module access?
Answer
  • Assignment Rules
  • UI Policies
  • Access Control Rules
  • Roles

Question 9

Question
What is the name of the conversations bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?
Answer
  • Virtual Agent
  • Connect Chat
  • Live Feed
  • Answer Agent

Question 10

Question
Which would NOT appear in the History section of the Application Navigator?
Answer
  • Lists
  • UI Pages
  • Forms
  • Records

Question 11

Question
When searching using the App Navigator search field, what can be returned? Choose 3 answers:
Answer
  • Titles of Dashboard Gauges
  • Favorites
  • Names of Applications and Modules
  • History Records

Question 12

Question
Reports can be created from which different places in the platform? Choose 2:
Answer
  • Metrics module
  • View/Run module
  • List column heading
  • Statistics module

Question 13

Question
Which Statement correctly describes Access Control rule evaluation?
Answer
  • Rules are evaluated from the general to the specific, so a table rule must be active to continue
  • If more than one rule applies to a row, the older rule is evaluated first
  • If a row level rule and a field level rule exist, both must be true before an operation is allowed
  • Rules are evaluated using roles. The role with the most permissions evaluates the rules first

Question 14

Question
What is the Import Set Table?
Answer
  • A staging area for Imported records
  • A table that determines relationships
  • A table where data will be placed, post-transformation
  • A repository for Update Set Information

Question 15

Question
A knowledge article must be in which of the following states to display to a user?
Answer
  • Reviewed
  • Drafted
  • Published
  • Retired

Question 16

Question
Which of the following concepts are associated with the ServiceNow CMDB? Choose 4 answers:
Answer
  • A Database
  • User Permissions
  • Tables and Fields
  • Service Processes
  • The Dependency View

Question 17

Question
For Administrators creating new Service Catalog items, what is a characteristic they should know about Service Catalog variables:
Answer
  • Service Catalog variables cannot affect the order price
  • Service Catalog variables ca only be used in Order Guides
  • Service Catalog variables are global by default
  • Service Catalog variables can only be used in Record Producers

Question 18

Question
Buttons, form links, and context menu items are all examples of what type of functionality?
Answer
  • UI Policy
  • Client Script
  • UI Action
  • Business Rule

Question 19

Question
What is the platform name for the User table:
Answer
  • u_users
  • sys_users
  • x_users
  • sys_user

Question 20

Question
What is a formatter?
Answer
  • A formatter allows you to populate fields automatically
  • A formatter is a set of conditions applied to a table to help find and work with data
  • A formatter allows you to configure applications on your instance
  • A formatter is a form element used to display information that is not a field in the record

Question 21

Question
REQ number in the Service Catalog represents...
Answer
  • The order number
  • The stage
  • The task to complete
  • The individual item in the order

Question 22

Question
Which term best describes something that is created, has work performed upon it, and is eventually moved to a state of closed:
Answer
  • Task
  • Workflow
  • Report
  • Event

Question 23

Question
What information does the System Dictionary contain?
Answer
  • The language dictionary used for spell checking
  • The definition for each table and column
  • The information on how tables relate to each other
  • The human-readable labels and languages settings

Question 24

Question
Knowledge Base Search results can be sorted by which of the following? Choose 3:
Answer
  • Popularity
  • Relevancy
  • Number of views
  • Most recent update
  • Manager Assignment

Question 25

Question
Which types of tables my be extended by other tables, but not extend another table?
Answer
  • Core Tables
  • Custom Tables
  • Extended Tables
  • Base Tables

Question 26

Question
What is a characteristic of Importing data into ServiceNow?
Answer
  • Any user can manage and set up import sets
  • Coalesce fields are used only after running Transform
  • An existing Transform Map can be used one time on the same import set
  • An existing Transform Map can be used multiple times on the same import set

Question 27

Question
In what order should filter elements be specified?
Answer
  • Value, Operator, then Field
  • Field, Operator, then Value
  • Operator, Condition, then Value
  • Field, Operator, then Condition

Question 28

Question
Which are valid ServiceNow User Authentication Methods? Choose 3:
Answer
  • FTP Authentication
  • LDAP
  • Local Database
  • SSO
  • XML Feed

Question 29

Question
Which three Variable Types can be added to a Service Catalog Item?
Answer
  • Multiple Choice, Select Box, and Check Box
  • True/False, Checkbox, Number List
  • True/False, Multiple Choice, and Ordered
  • Number List, Single Line Text, and Reference

Question 30

Question
What is a Dictionary Override?
Answer
  • Dictionary overrides provide the ability to define a field on an extended table differently from the field on the parent table
  • … an Incoming customer update in an Update Set which applies to the same object as a newer customer update
  • … is a task within a workflow that requests an action before the workflow can continue
  • … is the addition, modification, or removal of anything that could have an effect on IT services

Question 31

Question
Which one of the following statements is true when a new table is created by extending another table?
Answer
  • The new table archives the parent table and assumes its roles in the database
  • The new table inherits all of the fields, but does not inherit Access Control rules, client’s scripts, an UI Policies of the parent table
  • The new table inherits all of the fields of the parent table and can also contain new fields unique to itself
  • The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields.

Question 32

Question
When using the Load Data Transform Map process, what is the Mapping Assist used for?
Answer
  • Mapping fields using a Field Map
  • Mapping fields using the Import Log
  • Mapping fields using an SLA
  • Mapping fields using Transform History

Question 33

Question
How is the Event Log different from the Event Registry?
Answer
  • Event Log contains generated Events, the Event Registry is a table of Event definitions
  • Event Log is formatted in the Log style, the Event Registry displays different fields
  • Event Log lists Events that were triggered by integrations, the Event Registry lists the Events that were triggered during the day (24-hour period)
  • Event Log is the same as the Event Registry

Question 34

Question
The baseline Service Catalog home page contains links to which of the following components?
Answer
  • Record Producers, Order Guides, and Item Variables
  • Order Guides, Item Variables, and Workflows
  • Order Guides, Catalog Items, and Workflows
  • Record Producers, Order Guides, an Catalog Items

Question 35

Question
Which one of the following statements apply to a set of fields when they are coalesced during an import:
Answer
  • If a match is not found using the coalesce fields, the existing record is updated with the information being imported
  • If a match is not found using coalesce fields, the system does not create a Transform Map
  • If a match is found using the coalesce fields, the system creates a new record
  • If a match is found using the coalesce fields, the existing record is updated with the information being imported

Question 36

Question
What is a schema map?
Answer
  • A graphically organized visual task board for the CMDB
  • Graphically displays the Configuration Items that support a business service
  • Enables administrators to define records from specific tables and trouble sources for Configuration Items
  • Displays the details of tables and their relationships in the visual manner, allowing administrators to view and easily access different part of the database schema

Question 37

Question
When working on a form, what is the difference between Insert an Update operations?
Answer
  • Insert creates a new record and Update saves changes. Both remain on the form
  • Insert saves changes and remains on the form. Update saves changes an exits the form
  • Insert creates a new record and Update saves changes. Both exit the form
  • Insert saves changes and exits the form. Update saves changes and remains on the form

Question 38

Question
Which of the following allows a user to edit fields in a list without opening the form?
Answer
  • Data Editor
  • Edit Menu
  • List Editor
  • Form Designer

Question 39

Question
Which one of the following statements is true about Column Context Menus?
Answer
  • It displays actions such as creating quick reports, configuring the list, and exporting data
  • It displays actions related to viewing and filtering the entire list
  • It displays actions such as view form, view related tasks, and add relationship
  • It displays actions related to filtering options, assigning tags, and search

Question 40

Question
What is the purpose of Related Lists?
Answer
  • To present related fields
  • To present related records
  • To dot-walk to a core table
  • To create a one-to-many relationship

Question 41

Question
Which of the following is used to initiate a flow?
Answer
  • A trigger
  • A spoke
  • Core Action
  • An Event

Question 42

Question
What is the path an Administrator could take to view the fulfillment stage task list for an order placed by a user?
Answer
  • REQ (Number) > RITM (Number) > PROCUREMENT (Number)
  • REQ (Number) > RITM (Number) > TASK (Number)
  • RITM (Number) > REQ (Number) > PROCUREMENT (Number)
  • FULFILLMENT (Number) > RITM (Number) > TASK (Number)

Question 43

Question
Which one of the following statements best describes the purpose of an Update Set?
Answer
  • By default, the changes included in an Update Set are visible only in the instance to which they are applied
  • An update set allows administrators to group a series of changes into a named set and then move this set as a unit to another system
  • An Update Set is a group of customizations that are moved from Production to Development
  • By default, and Update Set includes customizations, Business Rules, and homepages

Question 44

Question
Which one of the following statements is a recommendation from ServiceNow about Update Sets?
Answer
  • Once and Update Set is closed as “Complete”, change it back to “In Progress” until it’s applied to another instance
  • Avoid using the Default Update set as an Update Set for moving customizations from Instance to Instance
  • Before moving customizations from instance to instance with Update Sets, ensure that both instances are different versions
  • Us the Baseline Update Set to store the contents of items after they are changed the first time

Question 45

Question
The display sequence is controlled in a Service Catalog Item using which of the following?
Answer
  • The Order field in the Variable form
  • The Default Value field in the Catalog Item form
  • The Choice field in the Variable form
  • The Sequence field in the Catalog Item form
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