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PEGA CSSA Prep

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A quiz containing all pdn quiz questions from the senior system architect course (7.2), and all of the cssa practice exam questions (7.2)
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Wendell Phipps
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Resource summary

Question 1

Question
When a process is configured to create temporary cases, which of the following occurs when a user creates a case?
Answer
  • Data is stored in the database.
  • The system creates an object ID and stores the case in the database.
  • The case is stored in memory
  • The system stores case data on a clipboard page specifically for temporary cases.

Question 2

Question
What task must you perform in order to persist a temporary case?
Answer
  • Configure pyStartCase to persist a case.
  • Add a Persist Case SmartShape to the process.
  • Add a persistence condition to the case type.
  • Add an object ID to the case.

Question 3

Question
You have added weighted conditions to duplicate case search in a case type. How do you configure the condition fields to differentiate between fields on the current case and fields on the existing case?
Answer
  • Prefix the keyword Primary to the value used in the current case.
  • Prefix the keyword Primary to the value used in the existing case.
  • Suffix the keyword Primary to the value used in the existing case.
  • Suffix the keyword Primary to the value used in the current case.

Question 4

Question
You want to evaluate cases as potential duplicates when the existing cases and the current case have the same create operator. How would you ensure that only cases with the same create operator are evaluated?
Answer
  • Add a weighted condition using the create operator value, an equals operator, and a weight of 100.
  • Add a must match condition using the create operator value and apply a weight of 100.
  • Add a must match condition where the create operator in an existing case is the same as in the current case
  • Add a weighted condition using the create operator value in both condition fields, an equals operation, and weight of 0.

Question 5

Question
Management reports that have an unacceptably large number of cases are incorrectly identified as duplicate cases. Which two approaches could you use to modify the duplicate case search process so that it produces fewer invalid duplicates? (Choose Two)
Answer
  • Do not use a must match condition.
  • Adjust the threshold value.
  • Adjust the condition weights.
  • Add a Persist Case step after the Duplicate Search step.

Question 6

Question
Field values enable you to ______________________.
Answer
  • define the values used in a circumstance template
  • test the validity of an input value
  • customize a list of allowed values for a property based on the context of the property
  • set default values for a property

Question 7

Question
How do you customize the allowed values for a property based on the context of the property using the field values?
Answer
  • Create a field value record for each value and set the context using the 'Apply to:" field.
  • Create a field value record and a unique property record for each allowed value in each context.
  • Create a ruleset for each context. Then, create afield value record for each value and add the field value record to the appropriate ruleset.
  • Create a base field value record, then create a circumstance of the base record for each allowed value.

Question 8

Question
Sourcing a data page directly from a UI control is an example of which pattern?
Answer
  • Reference pattern
  • Alias pattern
  • System of Record (SoR) pattern
  • Snapshot pattern

Question 9

Question
Which feature would you use to implement the System of Record (SoR) pattern?
Answer
  • The copy data from a data page option on a property
  • The Property-Ref activity method
  • The refer to a data page option on a property
  • No Specific feature - just use a data page directly in the application

Question 10

Question
You are extending your organization structure by adding a new work group. Which two organization rules do you update? (Choose Two)
Answer
  • Class groups
  • Workbasket
  • Operator ID
  • Unit

Question 11

Question
Which requirement causes you to consider using Dynamic Class Referencing (DCR)?
Answer
  • To route work to a workbasket that is given by the operator's work group
  • To ensure that flows copied into the implementation layer use workbaskets in the framework layer
  • To reuse a flow from the framework layer in the implementation layer
  • To initiate implementation layer case types from the framework

Question 12

Question
You configure a cascading approval step for insurance claims. The request requires approval from the submitter's manager. However, approval from the operators in other units in the organization may be required. Which approval model would you use?
Answer
  • Work Queue
  • Approval Level
  • Reporting Structure
  • Authority Matrix

Question 13

Question
You have added a cascading approval step that uses an authority matrix. You have specified a decision table to determine the approvers for each case. You have confirmed that the conditions in the decision table are configured correctly. You test the configuration by entering requests that require multiple approvers. However, the system routes all request to only one approver. Which of the following actions would you take to correct this issue?
Answer
  • Specify a page list for the authority matrix.
  • Add a row to the decision table that evaluates the submitter's work group manager.
  • Set the decision table to evaluate all rows.
  • Add an approval level for each approval.

Question 14

Question
Your application requires a cascading approval for expense reports. Approvals must follow the submitter's reporting structure, with the following thresholds: A manager must approve expense reports up to USD1500. A vice president must approve expense reports of USD1500 or greater. How do you configure the approval process?
Answer
  • Select the reporting structure configuration with custom levels, then configure when rules to determine the number of levels.
  • Select the reporting structure configuration with custom levels, then configure a decision table to determine the number of levels.
  • Select the reporting structure configuration, then select "All levels".
  • Select the authority matrix configuration option.

Question 15

Question
Your team is building an application for a contact center that handles a variety of customer requests. Business policies require that each customer interaction be conducted with the most appropriate next available Customer Service Representative (CSR). What is the best way to implement this requirement?
Answer
  • Use a ToWorkGroup router and Pega's Get Next Work functionality
  • Use a ToWorkBasket router and Pega's Get Next Work functionality
  • Use a ToWorklist router and Pega's Get Next Work functionality
  • Use a ToLeveledGroup router and Pega's Get Next Work functionality

Question 16

Question
You are tasked with configuring the Get Next Work functionality for an application. The requirement states that the workbaskets a user is associated with must be checked first, and all eligible assignments must be consolidated into a single list before being filtered and sorted. Which two of the following options do you select on an Operator ID record to configure the Get Next Work functionality to meet this requirement?
Answer
  • This is an unattended operator
  • Merge workbaskets
  • Get from workbaskets first
  • Operator is available to receive work

Question 17

Question
What effect does the "Use all workbasket assignments in user's work group" option have on how workbaskets are searched when using the Get Next Work functionality?
Answer
  • This option limits the workbasket search to only those workbaskets defined in the user's work group.
  • This option organizes all assignments in all of the workbaskets the user is associated with into a single list before the list is filtered and sorted.
  • The workbaskets associated with the user are checked first. If no assignments are found in the users workbaskets, the user's worklist is checked.
  • When a user clicks the Next Assignment link, the system checks the user's worklist. If assignments are available in the user's worklist, the assignments are filtered and sorted.

Question 18

Question
What two artifacts should you prepare in advance before delegating a rule? (Choose Two)
Answer
  • A separate Operator ID that has access to the delegated rules
  • An unlocked ruleset added to the Application rule as a production rule
  • An Access Group that has access to the production ruleset
  • An Access Role that has access to the production ruleset

Question 19

Question
Select two benefits of adopting a rule delegation strategy. (Choose Two)
Answer
  • Adopting a rule delegation strategy allows business users to change business policies more quickly by avoiding long approval processes.
  • Adopting a rule delegation strategy can help improve the business' ability to adapt to changing business conditions.
  • Adopting a rule delegation strategy can help lower the overall costs of building and maintaining business applications because fewer architects are required if business users can make changes to the application on their own.
  • Adopting a rule delegation strategy allows business users and architects to focus on their specific tasks related to application development and maintenance.

Question 20

Question
Select two reasons for organizing delegated rules in a separate, unlocked ruleset. (Choose Two)
Answer
  • A separate ruleset can help prevent accidental or unauthorized changes to critical elements of the application.
  • A separate, unlocked ruleset allows for versioning control of the individual delegated rules in case you want to roll back changes.
  • A separate, unlocked ruleset is necessary because changes cannot be made to rules in a locked ruleset.
  • A separate, unlocked ruleset allows you to organize the business users responsible for managing the delegated rules.

Question 21

Question
Your application contains a top-level case type named Purchase Request and a Purchaser Order child case. The company has determined that only one user may open and work on a case at a time. however, users working on purchase orders should not lock out users working on the parent purchase request case. How would you configure the lock settings among the case types?
Answer
  • Set optimistic locking on purchase requests and the "do not lock the parent" option on purchase orders.
  • Set default locking and the "do not lock the parent" option on purchase requests.
  • Set default locking on purchase requests and set the "do not lock the parent" option on purchase orders.
  • Set default locking and the do not lock the parent option on purchase order.

Question 22

Question
In a prepare job offer process, you configured a Split For Each shape. The shape runs a compensation approval subprocess to a list containing four managers. The prepare job offer process resumes as soon as one manager completes the approval process. Which join condition in the Split For Each shape supports this requirement?
Answer
  • An All join condition
  • A Some join condition
  • An Iterate join condition
  • An Any join condition

Question 23

Question
An order fulfillment process includes a request for quotes from multiple shippers. You want the system to automatically call a quote request subprocess for each vendor. How would you configure your process?
Answer
  • Add a Split Join shape and run the request subprocess for each vendor on a page list.
  • Add a Subprocess shape for the request subprocess and specify the Spinoff option.
  • Add a Split for Each step to the case lifecycle and run the subprocess for each vendor on a page list.
  • Add a Split for Each shape and run the request subprocess for each vendor on a page list.

Question 24

Question
You are tasked with configuring a screen flow. The requirement states that every step in the screen flow must be executed sequentially. Which of the following two options do you select on each assignment shape to configure the screen flow to meet this requirement? (Choose Two)
Answer
  • Perform post-processing when navigating away from step
  • Save on last step
  • Only allow navigating back to this step
  • Enable navigation link

Question 25

Question
When configuring a screen flow, you identify a single harness to define the navigation style for the screen flow. Where is the harness identified?
Answer
  • On the Flow Action connectors
  • On the Start shape
  • On each Assignment shape
  • On the Design tab of the screen flow

Question 26

Question
A new system architect questions the value of allowing attachments to cases. What would be your best response?
Answer
  • Case flow is dependent on attachments because attachments provide information essential to a case.
  • Pega provides attachment functionality out-of-the-box, so it must be important
  • Adding attachments to cases is the method of choice for storing case documentation.
  • Attachments can provide additional information required to process a case.

Question 27

Question
Pega provides a feature to upload attachments out-of-the-box. Which attachment feature must be configured by a system architect?
Answer
  • User access to attachments and document security
  • The attachment ruleset
  • The steps in which attachments are allowed
  • The uploaded attachments are read-only

Question 28

Question
A new system architect asks you how user access to attachments is managed. In you response, you indicate there are two ways to configure attachment access. Which statement is the best next sentence of your response?
Answer
  • User access can be configured by circumstancing the attachment category.
  • User access can be configured by privilege and/or when rule.
  • User access can be configured by when rule or case type
  • User access can be configured by attachment class.

Question 29

Question
You created a data transform to concatenate a user's first and last name values. you add the concatenate data transform to a flow action as a post-processing action. What occurs when the flow runs?
Answer
  • The data transform runs after the flow action runs if the user enters data in the first and last name fields.
  • The data transform runs after the user enters data in the first name and last name fields.
  • The data transform runs every time the user performs the flow action run.
  • The data transform runs before every flow action run.

Question 30

Question
Which two statements about adding a pre-processing action to a flow action are true? (Choose Two)
Answer
  • The action only runs the first time the flow action is performed on an assignment.
  • The action automatically runs if the flow action has the highest likelihood for the assignment in the process flow.
  • The action runs each time the user returns to the assignment.
  • The user can opt to skip the pre-processing action.

Question 31

Question
The purpose of a Circumstance Template is to ___________.
Answer
  • provide a template for business users to change circumstances when completing a task
  • define the values used in a circumstance
  • provide a list of all potential circumstances in one place
  • define the properties used in a circumstance

Question 32

Question
The purpose of a Circumstance Definition is to __________.
Answer
  • define the values used in a circumstance
  • define the list of all circumstance values for a rule
  • define the properties used in a circumstance
  • define the values available to an end user in the application

Question 33

Question
Consider the following table where a correspondence is circumstanced based on country. Version Circumstance 01-01-01 None 01-01-01 .Country = USA 01-01-01 .Country = CAN 01-01-15 None 01-01-20 .Country = CAN 01-01-25 None, Base rule Checked 01-01-30 .Country = USA 01-01-35 None If .Country = CAN, which version of the correspondence will run?
Answer
  • 01-01-35
  • 01-01-20
  • 01-01-25
  • 01-01-01

Question 34

Question
Consider the following table where a correspondence is circumstanced based on country. Version Circumstance 01-01-01 None 01-01-01 .Country = CAN 01-01-10 .Country = USA 01-01-15 None 01-01-20 .Country = USA 01-01-30 .Country = USA, Withdrawn 01-01-30 .Country = CAN If .Country=USA, which version of the correspondence will run?
Answer
  • 01-01-10
  • 01-01-30
  • 01-01-20
  • 01-01-15

Question 35

Question
Which two steps do you perform to update the logo in a portal header? (Choose Two)
Answer
  • Reference the image in the portal skin
  • Update the portal header to reference the new image
  • Upload the new image to a binary file record
  • Reference the image in the application record

Question 36

Question
Which two options do you configure on a portal record? (Choose Two)
Answer
  • Configure the positioning of the navigation pane within the portal.
  • Determine which skin to use to apply branding to the portal.
  • Change the application(s) available to users.
  • Identify the user role of the type of user who would access the portal.

Question 37

Question
Select two of the following best practices to follow when designing mobile applications. (Choose Two)
Answer
  • Layout widths should be specified in pixels since the response breakpoint is set in pixels.
  • Avoid sourcing controls and grids from data pages.
  • Use controls that allow tapping.
  • Use layout groups instead of containers to group sections in harnesses.

Question 38

Question
How is the signature stored in the application when using a Signature Capture control?
Answer
  • A page list
  • A class
  • A field value
  • An attachment

Question 39

Question
Which two of the following options are user interface best practices to display a list of items to a user who may access the application on mobile and non-mobile devices? (Choose Two)
Answer
  • Define the layout widths in pixels.
  • Source the list using a data page.
  • Use a repeating dynamic layout.
  • Use a grid and mark the columns in the grid as primary, secondary, and other.

Question 40

Question
A __________ defines the look and fell of an application.
Answer
  • control
  • skin
  • format
  • mixin

Question 41

Question
You want to create a reusable font style for buttons and links. To do this, you would create a __________.
Answer
  • format
  • mixin
  • control
  • overlay

Question 42

Question
Which option represents the relationship between mixins, controls, and formats.
Answer
  • A format uses a mixin that defines a control.
  • A control specifies a mixin which defines a format.
  • A control specifies a format which uses a mixin.
  • A mixin specifies a control which defines a format.

Question 43

Question
Which two of the following options are benefits of using skin inheritance? (Choose Two)
Answer
  • Creating standard styles in a parent skin are easier to maintain.
  • In order to maintain consistency, child skins cannot modify formats and mixins from the parent skin.
  • Child skins can reuse mixins and formats from other child skins with the same parent.
  • Child skins only need to customize the parent skin.

Question 44

Question
You are creating a report that uses data from two classes. Which of the following reporting requirements mandates the use of a subreport?
Answer
  • Columns to display are: Operator Name, Operator Division, Count of Purchase Requests created by the operator. Filter the results by unresolved status.
  • Columns to display are: Manager, Name, Count of operators that report to each manager.
  • Columns to display are: Operator Name, Last updated Case ID, Last updated Case Status, Update Date.
  • Columns to display are: Operator Name, Operator Division, Count of Purchase Requests created.

Question 45

Question
You are creating a report in a work class that displays for each open case the assigned operator and task name. Which two ways can you combine data in the assign class for your report? (Choose Two)
Answer
  • Use a Workbasket Assignment association rule to join the Work class to the Assign-Workbasket class.
  • Use a class join to the Assign-Workbasket class. Specify a join filter where the Workbasket Assignment association rule is equal to an object identifier in the work class.
  • Use a class join to the Assign-Workbasket class. Specify a join filter where the pzInskey in the join class is equal to an object identifier in the work class.
  • Use a Workbasket Assignment association rule to join to the Assign-Workbasket class. Specify a join filter where the pzInskey in the join class is equal to an object identifier in the work class.

Question 46

Question
You are asked to create four reports. Which report would require joining classes?
Answer
  • Average turnaround time of flow actions, categorized by Performer.
  • A list of all workbasket assignments grouped by the operator who is performing the action.
  • A list of all cases categorized by the cover ID that the cases are part of.
  • A list of all cases created by the operator along with the work status.

Question 47

Question
In which order are rules and data instances applied for a service? 1. Service rule 2. Service Package 3 .Service Activity 4 .Mapping rule (from format received by the service to Clipboard structure) 5 .Mapping rule (from Clipboard structure to format specified by service type)
Answer
  • 1, 2, 3, 4, 5
  • 1, 2, 4, 3, 5
  • 2, 1 4, 3, 5
  • 2, 1, 3, 4, 5

Question 48

Question
Which two things can you do with the Pega API? (Choose Two)
Answer
  • Update a decision table.
  • Create a new case.
  • Add a property to a data class.
  • Access data from a data page.

Question 49

Question
Match each condition with the correct definition. Condition Definition Security (A) A When rule returns true the request is queued. Mapping (B) Authentication fails when using the service. Queue When (C) A valid instance of the service activity cannot be found. Service (D) Error occurs while transforming incoming data from the request message to the clipboard
Answer
  • Security (D) Mapping (B) Queue When (A) Service (C)
  • Security (B) Mapping (D) Queue When (A) Service (C)
  • Security (C) Mapping (D) Queue When (A) Service (B)
  • Security (B) Mapping (A) Queue When (D) Service (C)

Question 50

Question
Which record does not get created by the External Database Table Class mapping wizard?
Answer
  • The Database data instance
  • The property rules used to map the table columns
  • The Database Table data instance
  • The External Class rule

Question 51

Question
Which two of the following are good uses of Connect SQL rules? (Choose Two)
Answer
  • Execute custom SQL statements to improve performance of queries and updates to the pegaRULES database
  • Update an external table as part of a distributed transaction
  • Execute a complex SQL statement such as a join or a stored procedure against an external database
  • Execute SQL statements that contain database vendor specific syntax

Question 52

Question
Which statement about external classes is false?
Answer
  • External classes do not contain the pzInsKey and pxObjClass properties.
  • An external table can be part of a class group
  • It is possible to create declare index rules on external classes.
  • An external class always has an associated database table instance.

Question 53

Question
In which of the following situations would you simulate a data page?
Answer
  • When a large amount of data needs to be simulated
  • When the interface definition is not finalized
  • When the connector is available for the integration
  • When the data page writes data to the external system

Question 54

Question
What does the orange triangle in the picture indicate?
Image:
External Data Entities Landing Page (binary/octet-stream)
Answer
  • The data page's connector is not properly configured
  • The service returned an error
  • The data page's source system is simulated
  • The service could not be reached

Question 55

Question
Which two of the following situations require an activity? (Choose Two)
Answer
  • Call a connector from a flow
  • Simulate a connector
  • Call a connector from a data page
  • Simulate a data page

Question 56

Question
An error is generated as a connector invokes a remote service. Which of the following could be an example of a transient error?
Answer
  • The returned order total is incorrectly calculated.
  • The service is running on a system that is temporarily not available.
  • The request format is not understood by the service.
  • The request is sent to the wrong system.

Question 57

Question
Which two of the following steps are needed to implement Global Resource Settings? (Choose Two)
Answer
  • Create a data transform
  • Create a data page
  • Create a property for each environment
  • Create a report definition

Question 58

Question
Select two benefits of using Global Resource Settings. (Choose Two)
Answer
  • Global Resource Settings allow you to manage settings in one place.
  • Global Resource Settings improve the performance for integration with the external system.
  • Global Resource Settings allow you to define settings for all your different environments in one location.
  • Global Resource Settings allow you to manage settings without needing to unlock rulesets.

Question 59

Question
To help ensure application stability and scalability, during which two of the following times do you use Log Analyzer (PLA) to test Pest applications? (Choose Two)
Answer
  • User Acceptance Testing (UAT)
  • Immediately before deployment
  • Throughout the development cycle
  • Performance and stress testing
  • During the elaboration phase

Question 60

Question
Select the content that is included in the Pega log.
Answer
  • Warnings, errors, and information messages about internal operations
  • Performance data saved from services
  • Performance-related alerts triggered by the prconfig settings (or implicit, default values)
  • Extract functions of an ETL (extract, transform, and load) utility

Question 61

Question
What application do you use to perform remote logging?
Answer
  • Logging Level Settings tool
  • Performance Profiler
  • System Management Application (SMA)
  • Database trace

Question 62

Question
A declare expression returns the result of a decision tree. The decision tree evaluates a property set from a data page, which is populated by a report definition. If the declare expression returns an incorrect result, which rule should you test first?
Answer
  • Decision tree
  • Data page
  • Declare expression
  • Report defintion

Question 63

Question
Which answer best describes the benefit of unit testing rules?
Answer
  • Unit testing validates a rule configuration to ensure that any dependent rules are available to the application.
  • Unit testing identifies configuration issues that may impact application performance on a production system.
  • Unit testing identifies configuration issues that can propagate to other rules with potentially serious consequences.
  • Unit testing validates information that must be provided before the rule can be saved.

Question 64

Question
When unit testing a rule, you can identify a data transform to use during the test. What does the data transform do?
Answer
  • Provides initial values for properties used in rule evaluation
  • Records the result of the unit test
  • Identifies an automated test result to compare rule execution against
  • Copies test results to the clipboard

Question 65

Question
Which of the following tools is generally used first when analyzing system performance?
Answer
  • Clipboard
  • Performance Analyzer
  • Database Trace
  • Performance Profiler

Question 66

Question
The reason you want to run a process immediately before taking performance readings is ____________.
Answer
  • to allow the rules to assemble
  • to make sure there are no bugs in the system
  • to train the system which process we’re going to measure
  • to make sure we know which buttons to click so we can be quick

Question 67

Question
Which performance tool would you use to collect performance data for individual steps in a data transform?
Answer
  • Performance Profiler
  • Clipboard
  • Database Trace
  • Performance Analyzer (PAL)

Question 68

Question
You want to allow a user to run a specific flow action without conditions. Which two steps must you perform? (Choose Two)
Answer
  • Add the privilege to the user's access group.
  • Add the privilege to a user role that is available to the user's access group.
  • Add an Access When record to the flow action.
  • Add the privilege to the flow action record.

Question 69

Question
Which requirement do you satisfy with an Access When record?
Answer
  • Company policies require that you only allow managers to run reports on purchase requests.
  • Managers can perform an optional action to transfer a case to another workbasket, but users cannot.
  • Accountants can edit a purchase request only if the case was created by a member of their assigned department.
  • Government regulations require that you explicitly block user access to personally identifiable information.

Question 70

Question
For what reason would you configure an Access Deny record?
Answer
  • To prevent users from updating cases during a particular stage of the case life cycle.
  • To explicitly prevent users from deleting cases to satisfy a company policy.
  • To prevent users from deleting attachments to a case.
  • To prevent users from performing a specific flow action.

Question 71

Question
An agent runs every day at 7:00 A.M. You have been asked to update the agent so that it runs once every 300 seconds. How would you modify the agent schedule to meet this requirement?
Answer
  • Keep the Periodic pattern. In the Parameters dialog, update the schedule.
  • Change the Periodic pattern to Recurring. Open the Parameters dialog and update the schedule.
  • Keep the Recurring pattern and update the Interval value.
  • Change the Recurring pattern to Periodic and enter the Interval value.

Question 72

Question
An agent in your system is running on three nodes. You have been asked to update the agent's schedule interval. How would you make your update?
Answer
  • For each node, copy the agent schedule instance and modify the interval.
  • Open the agent schedule for each node the agent is running on and update the interval.
  • Open the agents rule and update the interval.
  • In SMA, select a node, then select the agent, and finally update the interval.

Question 73

Question
You have configured an agent to automatically send correspondence. The agent runs in standard mode using AQM. As of the last agent run, entries failed to commit and the correspondence was not sent. Which two approaches could you take to troubleshoot the issue in SMA? (Choose Two)
Answer
  • Open the Broken Process queue, select an item, and run the Tracer.
  • Open the Requestor Management screen, select the requestor with a waiting message, and display the error message and stack trace information.
  • Open the Requestor Management screen, select the requestor with a waiting message, and run the Tracer.
  • Open the Broken Process queue, select the entry, and view the error message and stack trace information.

Question 74

Question
Which two of the following components can you automatically include when you generate an archive file? (Choose Two)
Answer
  • Checked-out rules
  • Data types
  • Data instances
  • JAR files

Question 75

Question
An application is being imported at a destination system. When may the system begin executing the imported rules on the destination system?
Answer
  • Pega 7 ensures that an entire ruleset is imported before the rules in it start executing.
  • Users can start executing rules as soon as the rules are imported.
  • Pega 7 ensures that the entire ZIP file is imported before users can execute the imported rules.
  • Users can start executing the new rules the next time they log in regardless of whether the import is complete or not.

Question 76

Question
You have created a product rule that is ready to be archived for export. Which two of the following actions would you perform before you create the archive? (Choose Two)
Answer
  • Associate application data elements with application rulesets.
  • Unlock the application rulesets.
  • Check in the rules that are in the application's rulesets.
  • Create a new version of the application.

Question 77

Question
In which Communication Channels would Next-Best-Action Advisor apply?
Answer
  • Outbound / Batch
  • Inbound / real-time intelligent interactions
  • Email Mail / SMS
  • Television / Radio

Question 78

Question
To which types of decision can Pega Decision Management be applied? (Choose Three)
Answer
  • Determining why response rates for a campaign in one region are far below average
  • Determining which product to offer to a particular customer.
  • Determining which channel to use to communicate with a customer.
  • Determining how to improve your product portfolio to keep from losing market share.
  • Determining whether or not to up-sell a product to a customer in a busy call center.
  • Diagnosing and determining the cause of a customer’s problem.

Question 79

Question
Which of these best describes Next-Best-Action?
Answer
  • Provides insight into business activities.
  • Balances customer need and business objectives.
  • Ensures that the customer is always satisfied.
  • Ensures that every customer is treated the same.

Question 80

Question
Improving ____________ is the essence of Next-Best-Action.
Answer
  • Effectiveness
  • Efficiency
  • Response Rates
  • Customer Experience

Question 81

Question
Next-Best-Action ensures that the communications between business and the customer are: (Choose Two)
Answer
  • Free of jargon
  • Contextual
  • Highly intuitive
  • Uniform
  • Timely

Question 82

Question
The Next-Best-Action strategy ____________.
Answer
  • can present all available offers
  • can only present the top three offers
  • always presents all available offers
  • can only present the top offer

Question 83

Question
Which are landing pages we associate with Pega Decision Management? (Choose Four)
Answer
  • Decisions
  • Monitoring
  • Predictive Analytics
  • Strategy
  • Infrastructure
  • Import

Question 84

Question
Decision components are grouped into categories. Which category contains the prioritization component?
Answer
  • Business Rules
  • Selections
  • Priority
  • Arbitration

Question 85

Question
Which is a decisioning specific flow shape? (Choose two)
Answer
  • Run Strategy
  • Subprocess
  • Run Interaction
  • Decision
  • Utility

Question 86

Question
Which decision rules can a Decision flows shape invoke? (Choose two)
Answer
  • Adaptive Model
  • Strategy
  • Scorecard
  • Decision Table

Question 87

Question
When invoking a decision strategy as part of the business process, where is the decision strategy defined?
Answer
  • Run interaction flow shape
  • Start shape
  • Interaction rule
  • Decision flow shape

Question 88

Question
Which component makes the propositions accessible to a strategy?
Answer
  • Proposition Import
  • Proposition Data
  • Offer Data
  • Data Import

Question 89

Question
Where are the propositions defined?
Answer
  • In a Decision Data rule
  • On the Decision Data landing page
  • In Visual Business Director
  • In a strategy

Question 90

Question
If a retention strategy is defined under 'Sales' issue then it can access properties ____________________. (Choose two)
Answer
  • As defined at the ‘Sales’ issue level
  • As defined in the interaction scope
  • As defined at the ‘All Strategies’ level
  • As defined at the ‘Sales’ issue and ‘Retention’ group level.
  • As defined at the ‘Service’ issue level

Question 91

Question
Which of the following is a valid proposition? (Choose Three)
Answer
  • A case opened to track and fulfill the change in customer’s home address
  • A message on the call center agent’s screen to redirect the customer call to the collections department
  • A complaint booking on wrong billing reported by a customer
  • A home insurance bundle shown on the website to people looking for a mortgage
  • A checking account upgrade offered to a savings account customer
  • A case to track the shipment of a replacement credit card to a customer.

Question 92

Question
Which is a standard interaction history report?
Answer
  • Reject Rate by Proposition Group
  • Volume by Group
  • List of propositions available to the system
  • Accept Rate by Proposition Group

Question 93

Question
Which of the following statements are true when using Test Run panel?
Answer
  • We must define a data transform before executing the strategy.
  • It enables us to explore the property values of any of the decision components.
  • The property values are only updated when a strategy is checked-in.
  • It enables us to explore the property values of only the proposition components.

Question 94

Question
Which of these decision components are part of the Arbitration group? (Choose Two)
Answer
  • Prioritization
  • Filter By
  • Filter
  • Switch
  • Contact Filter

Question 95

Question
The Set Property decision component can be found in the ________ category.
Answer
  • Property
  • Selection
  • Enrichment
  • Import

Question 96

Question
In order to use a new strategy in the TopOffers process you update the _______________.
Answer
  • Decision flow shape in the TopOffer process
  • process to access the new strategy
  • interaction rule to point to the new strategy
  • Select Strategy flow shape in the TopOffer process

Question 97

Question
When is a strategy executed?
Answer
  • When you select "Save & Run" during strategy testing
  • Each time the strategy is saved
  • Each time a component is updated
  • when you select the Results component

Question 98

Question
Which two of the following statements are the most accurate with respect to the error handler flow? (Choose Two)
Answer
  • The error handler flow is invoked if the error is not handled elsewhere.
  • The standard error handler flow is final and cannot be customized.
  • The error handler flow is the recommended way to handle all integration errors.
  • The standard connector error handler flow can help recover from transient errors.

Question 99

Question
You wish to create a declare expression named CalculateRate. You want to specialise this property based on account number property. Specifically any account between 64111- 64999 should have this functionality.Assuming circumstancing is used to provide this specialization and that CalculateRate does not exist in the current system, how many rules at minimum must be created?(choose 1)
Answer
  • 1
  • 2
  • 3
  • 4
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