Oracle Customer Data Management Cloud Service 2018 Implementation Essentials Exam

Marcos Gómez
Quiz by Marcos Gómez, updated more than 1 year ago
Marcos Gómez
Created by Marcos Gómez over 2 years ago
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CX SOAInt Quiz on Oracle Customer Data Management Cloud Service 2018 Implementation Essentials Exam, created by Marcos Gómez on 03/29/2019.

Resource summary

Question 1

Question
Which two Enterprise Data Quality (EDQ) match identifiers can be selected while adding custom attributes to configure a duplicate check for the customer? (Choose two.)
Answer
  • A. eid1, eid2, eid3
  • B. uid1, uid2, uid3
  • C. cid1, cid2, cid3
  • D. pid1, pid2, pid3

Question 2

Question
Your customer manages account data in three legacy systems. They asked you to develop survivorship rules in Oracle Customer Data Management that will pick one correct master record based on the following conditions: 1. Pick the master record that has the DUNS number populated. 2. If more than one record has the DUNS number, pick one based on the highest party ID. Which option can be inserted at lines 2 and 5 to complete the IF-Condition survivorship rule to fulfill the requirement? 1. Pick DUNS number 2. {IF…………. 3. master.DUNsNumberC isn’t null} 4. masterPartyID is the maximum of masterPartyID where 5. {…… and master.DUNSNumberC isn’t null}
Answer
  • A. master= HZ_ACCOUNT_FactType.AccountPartyVO
  • B. master= HZ_ORGANIZATION_FactType.OrganizationPartyVO
  • C. master= HZ_ACCOUNT_Type.PartyVO
  • D. master= HZ_ORGANIZATION_FactType.AccountVO

Question 3

Question
Which two types are available when registering a source system in Oracle Customer Data Management? (Choose two.)
Answer
  • A. Hub system
  • B. Customer system
  • C. Purchased system
  • D. Party system
  • E. Spoke system

Question 4

Question
Which statement is correct about the configuration performed on Enterprise pages in Oracle Sales Cloud?
Answer
  • A. It is applied only to Desktop User Interface pages.
  • B. It is also reflected on Oracle Sales Cloud Mobile pages.
  • C. It is also reflected on Simplified User Interface pages.
  • D. It is also reflected on Oracle Sales Cloud Outlook pages.

Question 5

Question
You run Batch Duplicate Resolution by using a File Import job. You have successfully enabled the Survivorship feature and threshold. Which three processes should be run after the successful import job? (Choose three.)
Answer
  • A. Duplicate Identification Process
  • B. Synchronize Duplicate Resolution Request
  • C. Duplicate Resolution Request Process
  • D. Schedule Duplicate Resolution Request
  • E. Manage Duplicate Resolution Request

Question 6

Question
Which three Time Stamp formats can be used while importing Account? (Choose three.)
Answer
  • A. yyyy.MMMMM.dd hh:mmZ
  • B. yyyy.MMMMM.dd GGG hh:mmZ
  • C. yyyy.MM.dd G ‘at’ HH:mm:ss z
  • D. yyMMddHHmmssZ
  • E. EEE, d MMM yyyy HH:mm:ss Z

Question 7

Question
You are in the second phase of a project, and your customer asked you to modify the survivorship rules that have been created before. Which two statements are true about creating or editing survivorship rules? (Choose two.)
Answer
  • A. After creating or editing a survivorship rule, the Submit button must be selected for the changes to be saved.
  • B. Edits or changes made to survivorship rules in an active sandbox will NOT be saved.
  • C. Survivorship rules are stored in the rules dictionary database.
  • D. Survivorship rules CANNOT be modified after they have been submitted. You must create a new rule and inactivate the previous one.
  • E. Edits or changes made to survivorship rules in an active sandbox will be automatically published.

Question 8

Question
Which two attributes are mandatory when configuring Sales Cloud to Data Cloud integration? (Choose two.)
Answer
  • A. URL
  • B. Security Policy
  • C. Username
  • D. Password
  • E. License expiration date

Question 9

Question
You are in the middle of a Customer Data Management implementation, and your customer wants you to define a process to merge multiple organization records from multiple source systems. Your customer has defined that your process must select the organization attributes that have the oldest updated date. Which seeded standard survivorship rule would you use to meet the requirement?
Answer
  • A. Oldest Updated Organization Attribute (History Wins)
  • B. Least Recently Updated Organization Attribute (History Wins)
  • C. Most Recently Updated Organization Attribute (Recent Wins)
  • D. Least Recently Updated Organization Attribute (Recent Wins)
  • E. Highest Source Confidence Level Wins for Organization

Question 10

Question
What is the order of priority when matching Attribute Identifiers?
Answer
  • A. EID>UID>Name>Other Attributes
  • B. Name>EID>UID>Other Attributes
  • C. Name>UID>EID>Other Attributes
  • D. UID>EID>Name>Other Attributes

Question 11

Question
Your customer has run into an issue while troubleshooting survivorship rules in their Oracle Customer Data Management staging instance which they recently configured. Now they are intending to move toward production, but discovered that the survivorship rules are not working anymore. They checked the Manage survivorship rules and all appears to be in place, but they are not functioning. As an implementation advisor, which two will you suggest to resolve this issue? (Choose two.)
Answer
  • A. Check the merge resolution and run request dispatch job status.
  • B. Check whether the CDM_ENABLE_SURVIVORSHIP profile option is set.
  • C. Check whether survivorship rules are in the active state.
  • D. Check whether the ZCH_Enable_SURVIVORSHIP profile option is set.
  • E. Check whether the CDM_SURV_ENABLE profile option is set.

Question 12

Question
Which task can be set up to enable the Enterprise Data Quality (EDQ) server configuration?
Answer
  • A. Manage Server Configuration
  • B. Manage Sales Cloud to Data Cloud Integration
  • C. Manage Enterprise Data Quality Matching Configurations
  • D. Manage Enterprise Data Quality Server Configuration

Question 13

Question
A reputable banking industry customer is implementing Oracle Customer Data Management to centralize and achieve 360-degree account information from multiple sources. They have the following unique requirements: The system should be able to carry out duplicate identifications and duplicate merge process automatically. The system should provide the ability for a central administrator to review and approve merge records before carrying out duplicate merge process. How can these be configured in Oracle Customer Data Management?
Answer
  • A. Set up the customer merge requests profile option CDH_CUSTOMER_MERGE_REQUESTS.
  • B. Set up the user merger requests profile option ZCH_USER_MERGE_REQUESTS.
  • C. Define Groovy rules and trigger workflows with approval hierarchy before automerge.
  • D. Oracle Customer Data Management does not support such approvals before merge and cannot be configured.

Question 14

Question
Which task is used to configure Oracle Enterprise Data Quality (EDQ) when using it with Oracle Customer Data Management?
Answer
  • A. Manage Data Quality Configurations
  • B. Manage Customer Data and Data Quality Configurations
  • C. Manage Server Configurations
  • D. Manage Enterprise Data Quality Configurations

Question 15

Question
One of your customers in the service industry is exploring Oracle Customer Data Management to fulfill these requirements: Centralize and standardize customer information from multiple sources. Manage service requests witch corrected resolutions processes. Capture service requests, service-level agreements, and incident management processes. Check the validity of contact or account addresses. Which two options fulfill the requirement? (Choose two.)
Answer
  • A. Oracle Customer Data Management, Data Quality, Oracle Data as a Service, and Oracle Address Verification Cloud Service
  • B. Oracle Customer Data Management, Oracle Data as a Service, and Oracle Address Verification Cloud Service
  • C. Oracle Customer Data Management, Oracle Engagement Cloud, and Oracle Address Verification Cloud Service
  • D. Oracle Customer Data Management, Oracle Service Cloud, and Oracle Address Verification Cloud Service
  • E. Oracle Customer Data Management, Data Quality, and Oracle Address Verification Cloud Service

Question 16

Question
Which three character-encoding formats can be used in the file for an account or contact import job? (Choose three.)
Answer
  • A. UTF-4
  • B. UTF-8
  • C. Big5
  • D. Big4
  • E. UTF-16

Question 17

Question
How is access granted to personality identifiable information (PII) attributes in Oracle Sales Cloud?
Answer
  • A. Create a custom role with four data security policies and assign PII privileges.
  • B. Access is default with the standard role SALES_MANAGER, which has PII privileges.
  • C. Create a custom role with two data security policies and assign PII privileges.
  • D. Create a custom role with three data security policies and assign PII privileges.

Question 18

Question
While running a File Import job for a Contact Import, you get the “Address is required” error. Which profile option should be set to No to avoid this error?
Answer
  • A. ZCA_ACCOUNT_ADDRESS_MANDATORY_ENABLED
  • B. ZCA_ACCOUNT_ADDRESS_MANDATORY
  • C. ZCA_ACCOUNT_ADDRESS_REQUIRED
  • D. ZCA_ACCOUNT_ADDRESS_REQUIRED_ENABLED

Question 19

Question
A client is implementing Oracle Sales Cloud along with Oracle Customer Data Management (CDM). The data migration scope has around 10 million records in Contacts and Accounts, and a large percentage of duplicates is expected during initial data load. The client is asking for your recommendation to improve the performance of the duplication data identification and resolution process. Which two would you recommend to the client? (Choose two.)
Answer
  • A. Set ORA_ZCH_MERGE_SCOPE_LOOKUP to “CRM” instead of “ALL”.
  • B. Set ORA_ZCH_MERGE_MAX_REQUEST_LIMIT to less than “10” during initial data load.
  • C. Set ORA_ZCH_SETMASTER_LOOKUP to “Rule” during initial data load.
  • D. Decompose the data sets into smaller chunks by the selection criteria while submitting a duplicate identification batch.

Question 20

Question
Your customer is implementing Oracle Sales Cloud and Oracle Customer Data Management and has built party usage filter rules. However, the rules are not working and cannot be seen in the user interface. As an implementation advisor, what would you do to resolve this?
Answer
  • A. Compile filter rule before use.
  • B. Activate filter rule before use.
  • C. Configure user interface pages by using Application Composer.
  • D. Run the Enable Party rules job.

Question 21

Question
Which two pairs of record IDs are part of the Duplicate Identification match process output? (Choose two.)
Answer
  • A. 4 and 5
  • B. 1 and 2
  • C. 3 and 4
  • D. 3 and 5
  • E. 2 and 3

Question 22

Question
What combinations of keys must be used in a CSV file to delete account and contact records during a file-based import?
Answer
  • A. OrigEntityNumber and OrigEntityCode with ActionCode column set to DELETE
  • B. PartyOrigSystem and PartyOrigSystemReference: with ActionCode column set to DELETE
  • C. PartyId and PersonId with ActionCode column set to DELETE
  • D. PartyOrigSystem with ActionCode column set to DELETE

Question 23

Question
What are two different modes of running real-time address cleansing? (Choose two.)
Answer
  • A. Search
  • B. Verify
  • C. Cleanse
  • D. Merge
  • E. Link

Question 24

Question
Which table contains the Employee Resource Definition?
Answer
  • A. Resource Organization Membership
  • B. Worker Profile
  • C. Resource Profile
  • D. Resource Team Membership

Question 25

Question
What are two key business benefits of using Oracle Address Verification Cloud Service? (Choose two.)
Answer
  • A. standardizes address elements and enhances addresses with missing elements
  • B. verifies addresses and cleanses a defined master geography area
  • C. perform enterprise data cleanup on high volume of address records
  • D. helps to choose address style formats for more than 200 countries
  • E. helps to choose postal code formats to correct addresses

Question 26

Question
You have been asked by the customer who is implementing Oracle Sales Cloud and Oracle Customer Data Management to check the features for managing address information: Sales team members should use a list of values while entering states to standardize address information for territories alignment. Sales team members should be able to select states or other address elements from lists to ensure accuracy during entry, and the application should be capable of filling in missing values. Sales team members may sometimes enter only postal code. The application should be capable of retrieving the corresponding city and state values automatically. Which statement is true about managing address information?
Answer
  • A. It can be configured but needs Oracle Data as a Service to standardize addresses.
  • B. The requirements are available by default and do not need any additional configuration.
  • C. Geography validation needs to be set up by using the Manage Geographies task.
  • D. A separate license is needed for Oracle Address Verification Cloud service.

Question 27

Question
What role is needed to review, assign, or reject duplicate identification batches in Oracle Customer Data Management?
Answer
  • A. Customer Data Specialist
  • B. Customer Data Steward
  • C. Master Data Analyzer
  • D. Customer Administrator

Question 28

Question
Which statement is correct about Enterprise Data Quality cleansing configurations?
Answer
  • A. Multiple cleansing configurations can be active at a time.
  • B. One read-only cleansing configuration is delivered out of the box.
  • C. User-defined cleansing configurations are not supported.
  • D. The “ZCA_ADDRESS_CLEANSING” profile must be set to “Yes” to enable address cleansing.

Question 29

Question
While implementing Oracle Customer Data Management, your customer noticed that their production instance has 1000 plus incorrect addresses as part of the address load. The customer is planning to update these invalid addresses in Oracle Customer Data Management. As an implementation advisor, what would you suggest to help the customer avoid such issues in future?
Answer
  • A. Use Oracle Enterprise Data Quality (EDQ), which will auto-correct invalid addresses.
  • B. Provide the corrected addresses in the CSV format for reload.
  • C. Manually correct all incorrect addresses in the instance.
  • D. Subscribe to Oracle Address Verification Cloud Service.

Question 30

Question
You use Application Composer to configure a new custom field, which contains a list of static values populated from a FND lookup type. What type do you have to choose for the new custom field?
Answer
  • A. Long Text Field
  • B. Dynamic Choice List Field
  • C. Fixed Choice List Field
  • D. Record Type Field

Question 31

Question
Which task is used to define the custom Origin system for a Contact Object Import job?
Answer
  • A. Manage Contact Source System
  • B. Manage Contact Origin System
  • C. Manage Trading Community Source System
  • D. Manage Trading Community Origin System

Question 32

Question
Your customer is implementing Oracle Sales Cloud and Oracle Customer Data Management. The customer has enabled geography validation and is planning to carry out auto-assignment of key accounts to their matching territories. Which two profile options need to be enabled for running batch assignment process for sales accounts? (Choose two.)
Answer
  • A. ZCA_ACCOUNT_AUTO_ASSIGN_CREATE
  • B. ZCA_SA_AUTO_ASSIGN_ON_CREATE
  • C. ZCA_SA_AUTO_ASSIGN_ON_UPDATE
  • D. CDM_SA_AUTO_ASSIGN_ON_CREATE
  • E. ZCA_ACCOUNT_AUTO_ASSIGN_UPDATE

Question 33

Question
You need to automatically merge confirmed duplicate accounts without any further user intervention. These accounts are identified by invoking the DuplicateResolutionRequestService Web service. You invoke the Web service as the Admin user. Which two need to be set up to achieve the requirement? (Choose two.)
Answer
  • A. Set the ZCH_USER_MERGE_REQUESTS profile option to “Allow Processing without Approval” at the site level.
  • B. Set the ZCA_MERGE_REQUEST profile option to “Yes” at the site level.
  • C. Set the ZCA_MERGE_REQUEST profile option to “Allow Processing without Approval” at the user level for the Admin user.
  • D. Set the ZCH_USER_MERGE_REQUESTS profile option to “Yes” at the user level for the Admin user.

Question 34

Question
In Oracle Sales cloud, a Sales Cloud object can have a maximum of how many fields?
Answer
  • A. 725
  • B. 675
  • C. 325
  • D. 625

Question 35

Question
Which two attributes are used by an Oracle Customer Data Management application to create references between source IDs and Oracle Sales Cloud database IDs? (Choose two.)
Answer
  • A. Source system reference
  • B. System Identifier
  • C. Source system code
  • D. Cross reference code

Question 36

Question
In Oracle Customer Data Management, which role comes with complete access privileges to personally identifiable information?
Answer
  • A. Security Manager
  • B. Sales Representative
  • C. Sales Manager
  • D. Sales Administrator

Question 37

Question
You have been asked by a customer implementing Oracle Sales Cloud and Data Quality to explore a system process on duplicate account identification. The business process states that they require possible duplicate identification at the time of account creation. The expectation is that the application notifies potential duplicates while creating the account. As an implementation advisor, which two options do you suggest to fulfill the requirements? (Choose two.)
Answer
  • A. The duplicate identification notification feature can be enabled by using the OSC_ACC_EXACT_NAME_MATCH profile.
  • B. The duplicate identification notification feature can be enabled by using the OSC_ACC_DUP_NOTIFICATION profile.
  • C. The duplicate identification notification feature needs Oracle Customer Data Management.
  • D. The duplicate identification notification feature can be enabled by using the ZCM_ACC_DUP_NOTIFICATION profile
  • E. The duplicate identification notification feature can be enabled by using the ZCM_ACC_EXACT_NAME_MATCH profile.

Question 38

Question
Which import mapping objects must be selected when importing an account and contact CSV file generated by Oracle Social Data and Insight Cloud service into Oracle Customer Data Management and Oracle Sales Cloud?
Answer
  • A. Customer Import and Person Import
  • B. Account Import and Contact Import
  • C. Social Cloud Account Import and Social Cloud Contact Import
  • D. Data Cloud Account Import and Data Cloud Contact Import

Question 39

Question
Which statement is true about Resource Organization?
Answer
  • A. An organization can have only two managers.
  • B. An organization can have only one manager.
  • C. An organization can have more than one parent organization.
  • D. There can be more than one root organization.

Question 40

Question
Which two statements are true about merging requests for accounts and contacts in Oracle Customer Data Management? (Choose two.)
Answer
  • A. Merge requests are always passed on for approval to the assigned Data Steward Manager.
  • B. “Match Threshold” determines if a record is included in a duplicate set.
  • C. The “Merge Request Enabled” profile option must be set to Yes.
  • D. “Merge Threshold’ determines if a record is included in a duplicate set.

Question 41

Question
Which sequence of tasks are involved in running automerge in Oracle Customer Data Management?
Answer
  • A. Create duplicate identification batch, create merge request with automatic processing, and run the Run Request Dispatch job.
  • B. Run the Run Request Dispatch job, create duplicate identification batch, and create merge request with automatic processing.
  • C. Create merge request with automatic processing, run the Run Request Dispatch job, and create duplicate identification batch
  • D. Create merge request with automatic processing, run the Run Request Dispatch job, create duplicate identification batch, and run the Run Request Dispatch job.

Question 42

Question
Which three statements are correct about Enterprise Data Quality? (Choose three.)
Answer
  • A. It helps in managing quality attributes for secure access to Oracle Sales Cloud.
  • B. It helps to catch duplicate data entries of account and contact records.
  • C. It helps in real-time and batch address verification.
  • D. It helps in account and contact fuzzy searching and matching during data import.
  • E. It helps in resolving and merging duplicate account and contact records.

Question 43

Question
Your client is a major office supply manufacturer and Bigmart is one of its major retail organizations as shown in the following organizational structure: The client assigned different sales representatives to sell office supplies directly to individual stores based on geographic territories (east, west, central). They want visibility into purchasing activities (orders, revenue, accounts receivable, aging, and so on) per individual store because they want to use the profitability figures of the different geographic regions. Occasionally, Bigmart’s bills are paid by their parent company, Bigmart Conglomerate. Therefore, for some orders, you must invoice Bigmart Conglomerate directly. The following two approaches are being considered to fulfill the use case by the client. Approach A: 1. Set up Bigmart Conglomerate as Party. 2. Set up Bigmart HQ and Stores as party sites. 3. Set up one account to represent Bigmart. 4. Link party sites to Party and account as appropriate. Approach B: 1. Set up Bigmart Conglomerate, Bigmart HQ, and each store as individual parties. 2. Set up one account each for Bigmart Conglomerate and individual stores. 3. Create account relationships between Bigmart Conglomerate and the account representing each store. What will best fit the client’s use case?
Answer
  • A. neither approach A nor B
  • B. approach B
  • C. approach A
  • D. approach A and B

Question 44

Question
When a patch is installed, which two occur to an existing application’s customizations? (Choose two.)
Answer
  • A. It does not update the base artifacts.
  • B. It updates the base artifacts.
  • C. It updates the customization stored in the XML file for each layer.
  • D. It does not update the customization stored in the XML file for each layer.

Question 45

Question
Which profile option is used to activate survivorship rules in Oracle Customer Data Management?
Answer
  • A. ZCH_ACTIVATE_SURVIVORSHIP
  • B. ZCH_ENABLE_SURVIVORSHIP
  • C. CDM_ENABLE_SURVIVORSHIP
  • D. CDM_ACTIVATE_SURVIVORSHIP

Question 46

Question
Which two statements are true about Oracle Customer Data Management? (Choose two.)
Answer
  • A. It helps to standardize addresses and resolve duplicate account and contact records.
  • B. It helps to consolidate and cleanse both account and contact records from a single source.
  • C. It helps to consolidate and cleanse both account and contact records from a multiple source.
  • D. It helps to standardize, consolidate, and cleanse only contact records from multiple sources.
  • E. It helps to standardize, consolidate, and cleanse only account records from multiple sources.

Question 47

Question
What is the name of the provisioned object that is used to define the address cleansing process for Account?
Answer
  • A. Organization
  • B. Account
  • C. Customer
  • D. Party

Question 48

Question
A life science industry customer is implementing Oracle Customer Data Management and they are planning to integrate it with multiple source systems. They are concerned about the Web service security mechanisms that have been enabled by using Application Composer and have asked for your advice. Which three are standard Web service security mechanisms available? (Choose three.)
Answer
  • A. Security Assertion Markup Language (SAML)
  • B. HTTPS Protection
  • C. Secure Socket Layers (SSLs)
  • D. XML Protection
  • E. Message Protection

Question 49

Question
You have configured Product Catalog and created many Product Groups. However, you are unable to search products under revenue line. What should be done to enable this?
Answer
  • A. Product Group Hierarchy must be restructured.
  • B. Service Product Group Usage must be defined.
  • C. Base Product Group Usage must be defined.
  • D. Opportunity Management Alternate Catalog must be defined.

Question 50

Question
Your customer is implementing Oracle Sales Cloud and Oracle Customer Data Management and is planning to manage account and contact information with greater accuracy. You are called on as a data specialist to advise about the import of contacts related to the customer’s account. Which two need to be provided to load related account contact records? (Choose two.)
Answer
  • A. PartyOrigSystem
  • B. PartyOrigSystemReference:
  • C. ContactOrigSystem
  • D. ContactOrigSystemReference:
  • E. ContactPartyOrigSystem

Question 51

Question
Which two tasks are relevant to the Address Cleansing and Verification setup? (Choose two.)
Answer
  • A. Manage Server Configurations
  • B. Manage Enterprise Data Quality Matching and Cleansing Configurations
  • C. Manage File Import
  • D. Manage Social Data and Insight Cloud Attribute Mapping and Enrichment Preferences
  • E. Manage Item Keyword Search Attribute

Question 52

Question
Which two statements are correct about Oracle Data Cloud when integrating it with Oracle Customer Data Management? (Choose two.)
Answer
  • A. It allows you to add customer insight and intelligence across all customer experience functions.
  • B. It helps marketers and sales people to perform account-based marketing to target accounts and prospects.
  • C. It helps to connect and merge disparate data sources from multiple sources into a single view.
  • D. It helps to connect marketers and sales people for account-based marketing specifically to mobile channels.

Question 53

Question
You are asked to create a custom field by using Application Composer in Oracle Sales Cloud. The field should contain a list of values that are populated from the actual data of another object. What type of field can support this?
Answer
  • A. Record lists
  • B. Dynamic choice lists
  • C. Fixed choice lists
  • D. Formula fields

Question 54

Question
Which two steps would you perform to define data in an enriched account or contact? (Choose two.)
Answer
  • A. Select “Auto fill Blank Fields in Record” to update all blank Sales Cloud fields with data from Social and Insight Cloud service.
  • B. Select “Customize Settings by Field” to define what data should be updated for each field in the enriched account or contact.
  • C. Select a hybrid of both approaches. It is the choice of the user who is enriching the data using Social Data and Insight Cloud Service.
  • D. You do not have any option to configure this. It is available out of the box.
  • E. Select a hybrid of both approaches. It is the recommended approach for simplicity.

Question 55

Question
What can be used to configure Data Import tasks?
Answer
  • A. Grouped File-Based Data Import
  • B. Managed File-Based Data Import
  • C. Define File-Based Data Import
  • D. File-Based Data Import

Question 56

Question
Which three account roles are created during Oracle Address Verification Cloud Service provisioning? (Choose three.)
Answer
  • A. Address Service Client
  • B. Address Service Administrator
  • C. Data Service User
  • D. Data Service Client APPID
  • E. Data Service Administrator
  • F. Address Service User

Question 57

Question
Which two standard roles are available with Oracle Customer Data Management? (Choose two.)
Answer
  • A. Customer Data Steward
  • B. Data Steward Manager
  • C. Customer Data Analyst
  • D. Customer Data Manager

Question 58

Question
Your customer is implementing Oracle Sales Cloud and Oracle Customer Data Management and is planning to import address child records by using the Account-Simplified View hierarchical object. Which profile option needs to be set to “Yes” at the site level to make the Address child object mandatory?
Answer
  • A. CDM_IMPORT_ACCOUNT_ADDRESS_MANDATORY
  • B. ZCA_IMPORT_ACCOUNT_ADDRESS_MANDATORY
  • C. ZCA_ACCOUNT_ADDRESS_REQUIRED_ENABLED
  • D. CRM_ACCOUNT_ADDRESS_REQUIRED_ENABLED

Question 59

Question
Your client is implementing Oracle Customer Data Management to centralize their account data from several source systems and needs to fulfill a unique requirement: Accounts belonging to states such as California and Illinois must be excluded from the merge process. How can this be carried out in Oracle Customer Data Management?
Answer
  • A. Define agreement rules with state as California and Illinois.
  • B. Define two survivorship rules with two separate exclude criteria, and for each state.
  • C. Select the “exclude” option on the Customer Merge page.
  • D. Define one survivorship rule with the exclude criterion with state as California and Illinois.

Question 60

Question
Which agreement rule prevents a contact record owned by an internal user from merging with a contact record owned by a partner user?
Answer
  • A. CUST_CONTACT_INTERNAL_PARTNER_OWN_VETO
  • B. PARTNER_CONTACT_VETO
  • C. CUST_CONTACT_DIFF_RESOURCE_ORG_VETO
  • D. CUST_CONTACT_INTERNAL_PARTNER_ORG_VETO

Question 61

Question
During the implementation of Oracle Sales Cloud, the lookup type customization level is set to Extensible. Which two actions can be carried out on the lookup type? (Choose two.)
Answer
  • A. Update the start date of a non-predefined code.
  • B. Delete a lookup type.
  • C. Update target module for a lookup type.
  • D. Insert new code to a lookup type.
  • E. Delete predefined codes in a lookup type.

Question 62

Question
You went to create an appointment with a default time zone of IST(GMT+5:30). How can this be achieved?
Answer
  • A. using Set Preferences >Calendar and Appointment Preferences
  • B. using Set Preferences > Regional Preferences
  • C. using the Manage Activity Profile Options task
  • D. can only be done manually

Question 63

Question
Which two key criteria are used to select records when performing automerge in Oracle Customer Data Management? (Choose two.)
Answer
  • A. Data merge profile option
  • B. Data duplication profile option
  • C. Merge threshold profile option
  • D. Merge link profile option
  • E. Match threshold configuration

Question 64

Question
What dictionary name is used for the Sales Cloud functional area to configure agreement rules in Oracle Customer Data Management?
Answer
  • A. CDH_PARTIES
  • B. HZ_PARTIES
  • C. DOOPartyMerge
  • D. CX_PARTY_AGG

Question 65

Question
Which Administrator profile option should be configured for real-time account or contact enrichment?
Answer
  • A. DAAS_PRODUCTION_MODE at the site level “Yes”
  • B. DAAS_PRODUCTION_MODE at the site level “No”
  • C. DAAS_PRODUCTION_MODE at the user level “No”
  • D. DAAS_PRODUCTION_MODE at the user level “Yes”
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