Question 1
Question
If a person refuse to b e searched on entering an establishment what should happen?
Answer
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Make a telephone call to the boss and ask for a pass
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Move the person to the coffee room and await further instructions
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Deny access, record personal details , report occurrence
Question 2
Question
Common examples of prohibited items in airports are-
Question 3
Question
Common examples of prohibited items in National borders are –
Question 4
Question
If you have to handle confiscated items what provisions must be taken?
Question 5
Question
Should you secure confiscated items?
Answer
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Yes
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No
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Depends on what it is
Question 6
Question
Who can search female visitors?
Question 7
Question
How often should the security shift check the HHMD for serviceability of use?
Question 8
Question
What is the definition of a screening point?
Answer
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The point of entry, exit or transition within a site where personnel are required to be searched
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point near the exit where the fire and evacuation procedures are displayed
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None of these
Question 9
Question
Which the correct layout for an access control point?
Answer
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The response zone , the approach zone , the access control zone
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The access control zone , the approach zone the response zone
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The approach zone, the access control zone , the response zone
Question 10
Question
Which is the correct statement for access control?
Answer
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Account for people and vehicles location at all times
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Observe the number of pedestrian entering the facility
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Observe the number of vehicles entering a facility
Question 11
Question
What are the 3 principles of access control?
Answer
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Permission , verify identity , control identity
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Display ID , Biometric scanning , RFID card
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Check cars , check people , check buildings
Question 12
Question
Which is the most commonly used method of recording who comes in and out of a site?
Question 13
Question
What is to be updated regarding maintenance of equipment ?
Question 14
Question
When would you need to use and escort?
Answer
-
Someone who has not been to the site before
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Someone who you don’t trust
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Someone who is not security cleared
Question 15
Question
When someone wants to leave your site, what must be returned?
Question 16
Question
What must be verified before someone enters a site?
Answer
-
Vehicle registration
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The person’s identity
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The persons movements
Question 17
Question
What rules are in place that ensure you operate within the law?
Question 18
Question
What should be inspected at an access control zone?
Question 19
Question
What is one of the duties of the shift supervisor?
Question 20
Question
Which electronic access system requires a number code?
Answer
-
Pin code entry
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Eye scanner
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Fingerprint reader
Question 21
Question
What must mechanical equipment that is used to control access be inspected for?
Answer
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Damage and wear
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Rust
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Loose fitted items
Question 22
Question
what is the duty of the movement controller?
Answer
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The movement controller is responsible for moving people that should not be there
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The movement controller is responsible for progressing site users forward into the access control zone.
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The movement controller is responsible for moving vehicles
Question 23
Question
What is the purpose of access control policy?
Answer
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Stop vandalism
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To deter criminals from entering the site
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Identifying and dealing with security risk facing the organization, its staff and visitors
Question 24
Question
What are all visitors to site required to do?
Question 25
Question
Staff who are issued with company ID, should do what if it is lost?
Question 26
Question
Which of the following are prohibited when in a vehicle at and access point?
Answer
-
Honking your horn
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Tailgating
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Flashing your light
Question 27
Question
Contractors are required to sign what at the access point?
Answer
-
Victors log
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Contractors log
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Vender log
Question 28
Question
How would you describe a vendor?
Answer
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Vendors are those who provide fuel , food , water and other supplies
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Vendors are those who provide cleaning services
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Vendors are those who provide only office supplies
Question 29
Question
What are physical system that assist in access control?
Answer
-
Cones , Road block , Search lanes
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Dogs , search lights , checkpoint
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Traffic gates , barriers , electronic card access
Question 30
Question
What are the 2 basic requirements of personnel access?
Answer
-
Determining identity and determining level of access
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Determining if you know the person and where they are allowed to visit
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Determining if they have ID and vehicle pass
Question 31
Question
What should you maintain in order to avoid conflict?
Answer
-
Awareness
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Atmosphere
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Sense of humor
Question 32
Question
Which of the following contribute to conflict in the workplace?
Answer
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Some one smells
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Lack of personal space
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Bad attitude
Question 33
Question
Which of the following are an external cause of conflict?
Answer
-
Bad location
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Angry customer
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Untidy office
Question 34
Question
Most conflicts have their roots in uncertainty, and negotiation is a way of managing what ?
Answer
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Resultant risk
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Failure
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Inputs
Question 35
Question
What is the process when one person believes that other has frustrated, or is about to frustrate , known as ?
Answer
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Risk
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Conflict
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Poor management
Question 36
Question
What is the best conflict management style?
Question 37
Question
When you experience conflict with someone else you should always remember to compromise.
Question 38
Question
Which of the following is an example of negative communication?
Answer
-
shouting at the person to show your authority
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Telling a person to calm down after a fight
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Politely refusing entry to a customer who does not meet the entry requirements
Question 39
Question
Why should the use of force be left as a last resort?
Question 40
Question
Which of the following is most likely to aggravate a customer?
Answer
-
Taking the customer seriously
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Giving the customer a free drink
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Not listening to the customer
Question 41
Question
What is workplace violence?
Answer
-
Being assaulted in circumstances relating to work
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Being assaulted by a customer
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Being assaulted by your manage
Question 42
Question
Why is it important to report all incidents of violence?
Question 43
Question
Which of the following physical stances would help in conflict situation ?
Answer
-
Standing face to face with the customer
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Pointing a finger at the customer
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Showing open hands to a customer
Question 44
Question
Which of these would not be good war to de-escalate a potential conflict situation?
Answer
-
Showing empathy
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Using humor or sarcasm
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Listening actively
Question 45
Question
What is one of the main reason for reviewing incidents of work related violence ?
Answer
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The assess whether management instruction were followed when dealing with the incident.
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To improve the way that similar situation are handled in the future
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To gather evidence required to prosecute everyone involved in the incident
Question 46
Question
Which of these is a non verbal way of signaling non aggression?
Answer
-
Standing square on to the other person
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Only paying particle attention to the other person
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Gesturing with open palms
Question 47
Question
What is the best definition of a win-win approach to a conflict situation?
Answer
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A solution which allows both parties involved in the situation to come away feeling satisfied with the outcome
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Explaining company procedure to the unhappy person so that they understand why you cannot help them
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Getting a colleague involved in the situation to see if they can find a resolution to the problem
Question 48
Question
What is the final stage in the escalation of a conflict situation?
Question 49
Question
What is meat by the term critical incidents?
Answer
-
An incident that does not cause disruption to normal operations
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An incident that may cause significant disruption to normal operations, or serious
harm to people property or information
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An incident that may cause signification disruption to operations , but only causes minor harm to peoples and property