chapter 12


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Quiz by sgurung9, updated more than 1 year ago
Created by sgurung9 over 8 years ago

Resource summary

Question 1

Which two command is used to repair to repair the corrupt master boot record?
  • boottrec /fixboot
  • bootrec /fixbr
  • chldsk
  • regedit
  • regedt32

Question 2

Which two operating system can be upgraded to Windows Xp?
  • Windows 98
  • Windows NT workstation
  • Windows 95
  • Windows 98 SE

Question 3

Computer security problems can be caused by...
  • incorrect security settings in the BIOS or on the hard drive
  • Virus

Question 4

Unauthorized access or blocked access is often caused by incorrect user account settings or incorrect permissions.
  • True
  • False

Question 5

Which command-line utility can be used to schedule a backup of a Windows XP workstation?
  • scandisk
  • xcopy
  • at
  • backup

Question 6

What information is contained in restore points in Windows XP?
  • deleted files
  • system and registry settings
  • personal data files
  • user profiles

Question 7

What is the minimum amount of RAM that is required to install Mac OS X on an Intel-based Apple computer?
  • 256 MB
  • 128 MB
  • 64 MB
  • 512 MB

Question 8

A technician notices that a program that is listed in the registry is not found on a PC that is running Windows XP. What is a possible solution to the problem? Run fdisk /mbr from the command prompt.
  • Run chkdsk /F /R from the command prompt.
  • Run fdisk /mbr from the command prompt.
  • Restore the boot.ini file from the installation media.
  • Restore the file from the installation media.

Question 9

A technician is replacing an internal hard drive used as a secondary drive on a PC. After connecting the new hardware and powering up the computer, an “OS not found” error message is displayed. What is the most probable cause for that error message?
  • The hard drive jumper is set incorrectly.
  • The motherboard needs replacing to be able to support the new hard drive.
  • The power supply is faulty.
  • The BIOS needs updating.
  • The USB port has too many attached devices to supply adequate power.

Question 10

A technician notices that a PC that is running Windows XP locks up without any error messages. What is a probable cause of the problem?
  • The computer is overheating.
  • The installation files are corrupted.
  • The ntldr.exe file is missing.
  • The hard drive is failing.

Question 11

Which two pieces of information are required when configuring Automatic Updates for Windows XP? (Choose two.)
  • Destination
  • Day
  • Source
  • Time
  • Update period

Question 12

A technician is troubleshooting a laptop that has the power light on and the hard drive spinning. However, the laptop only displays vertical lines that change color. What is the problem?
  • The LCD screen has failed.
  • The BIOS is corrupt.
  • The LCD screen inverter has failed.

Question 13

Users are complaining that they are receiving spam from the email account that belongs to a co-worker. What could cause this problem?
  • The network adapter on the computer that is used by the co-worker is malfunctioning.
  • A virus has damaged the master boot record on the system that is used by the co-worker.
  • The email client belonging to the co-worker is not configured properly.
  • The email account belonging to the co-worker was hijacked because of malware.

Question 14

A freshly installed Windows 7 laptop is plugged into the network and configured with an IP address. The technician then attempts to ping the laptop from another computer. While the laptop is able to connect to other devices, the ping requests fail. What is the likely cause?
  • The Windows Firewall is blocking ping requests.
  • The network drivers for the NIC are out of date.
  • TPM must be enabled.
  • The port speed for the NIC is incorrect.

Question 15

A technician is troubleshooting a laser printer that outputs blank paper for all print jobs including printer test pages. What is a probable cause?
  • The drum wiper blade is worn.
  • The drum is failing to hold a charge.
  • The laser printer does not have adequate memory.
  • The fuser has failed.

Question 16

A computer displays this message when the computer boots: “MBR has been changed or modified.” What could cause this problem?
  • A virus has altered the Windows kernel.
  • A boot sector virus has altered the master boot record.
  • A RAM module is not fully inserted into the memory slot.
  • The CMOS battery has failed.

Question 17

A technician finds that occasionally when a network printer is restarted, clients are unable to print to it, receiving a “Document failed to print” message. What is a probable cause of this? The drum is damaged.
  • The power supply on the printer is failing.
  • The printer does not have enough memory.
  • The drum is damaged.
  • The printer is configured to get an IP address using DHCP.
  • The toner level in the EP cartridge is low.

Question 18

A technician replaces a laptop keyboard that was no longer functioning, and has verified that the newly replaced keyboard functions properly. What is the final step the technician should take as part of the troubleshooting process?
  • Document all findings, actions, and outcomes.
  • Research the problem.
  • Ask a list of closed-ended questions.
  • Implement preventive measures.

Question 19

A technician is working on a laptop that has a dark display. After attaching an external display and verifying that it works, the technician now has a better idea as to the problem. What could be the problem?
  • The CPU has failed.
  • The motherboard has failed.
  • The display driver is incorrect.
  • The power inverter of the LCD screen or backlight lamp has failed.

Question 20

A laptop that is running Windows XP displays “Missing NTLDR” after the POST. What are the two most probable reasons for this problem? (Choose two.)
  • Boot.ini is missing or damaged.
  • The boot order is not set correctly in the BIOS.
  • BOOTMGR has been corrupted.
  • The index service is not indexing in the correct locations.
  • There is a conflict with a newly installed device.

Question 21

A customer using a Windows XP computer is complaining that a new card reader is not working. A technician tests the card reader on a Windows 7 computer and does not detect any problems. What are two possible solutions to the problem with the XP computer? (Choose two.)
  • Modify the options in the BIOS.
  • Install the driver from the CD provided with the card reader.
  • Download and install the driver from the manufacturer of the card reader.
  • Update the CMOS firmware.
  • Install additional RAM.

Question 22

Several times during the last few days, a user has experienced the Blue Screen of Death when plugging an external hard drive into a laptop via USB. What is a possible solution for this problem?
  • Upgrade the operating system.
  • Research the boot error beep code to identify the source of the error.
  • Reinstall the operating system.
  • Research the STOP error and the name of the module that produced the error.

Question 23

A group of users is unable to connect to the network. When testing several of the PCs and issuing the command ipconfig, the technician notices that all of them have an IP address in the 169.254.x.x range. What is the most likely cause of this problem?
  • The gateway address is incorrect.
  • The DNS server is not operational.
  • The DHCP server is not operational.
  • The Internet connectiion is down.

Question 24

Users in a recently installed wireless network are complaining of slow data transfer and frequent loss of connectivity. The technician checks that the wireless security is correctly implemented, and there is no evidence of unauthorized users on the network. Which two problems might the technician suspect?
  • The DHCP server is faulty.
  • There is interference from outside sources.
  • The wireless signal is too weak.
  • The network passwords need to be reissued to the users.
  • The antenna on the access point is too powerful.

Question 25

A PC is not able to connect to a wired network. Pinging the loopback address is successful, but the gateway cannot be reached. On the network switch all the interface lights are on, except for the interface connected to the PC. The LED on the network card is off. What is the most likely cause of this problem?
  • The gateway needs to be fixed.
  • The PC has an incorrect IP address for the DNS server.
  • The network cable is faulty.
  • The network switch is faulty.

Question 26

A technician arrives and asks a customer, “Can you describe the problem?” The customer replies, “All email messages that I send have the wrong date. I have restarted the computer several times, but this does not seem to help.”
  • The CMOS battery has failed.
  • The MBR is corrupted.
  • The CPU voltage is set too low.
  • The hard drive is beginning to fail.
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