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Salesforce 201 Admin Exam

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Admin 201 Salesforce (Admin 201 Exam) Quiz on Salesforce 201 Admin Exam, created by Beto Carvalho on 26/01/2017.
Beto Carvalho
Quiz by Beto Carvalho, updated more than 1 year ago
Beto Carvalho
Created by Beto Carvalho over 7 years ago
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Resource summary

Question 1

Question
Formulas ignore Field Level Security settings
Answer
  • True
  • False

Question 2

Question
It is possible for a user to own a record and not see it.
Answer
  • True
  • False

Question 3

Question
What is true about dynamic dashboards:
Answer
  • A dynamic dashboard will refresh automatically several times a day
  • If a user wants to customize the dashboard, they should use a dynamic dashboard
  • In dynamic dashboards, the source reports used can vary according to the user
  • A dynamic dashboard will show data according to the user's security settings

Question 4

Question
Gauge and metric dashboard component types are based on what from a report?
Answer
  • Total
  • Average
  • Chart
  • A single value
  • A range of values

Question 5

Question
Dashboard components are of type:
Answer
  • Chart (7 types), Gauge, Metric, Table and Visualforce
  • Chart (4 types), Gauge, Metric, Table and Visualforce
  • Tabular, Summary, Matrix and Joined
  • Running user or Dynamic

Question 6

Question
You can use standard reports when creating Dashboards?
Answer
  • True
  • False

Question 7

Question
The maximum number of components available on a Dashboard is [blank_start]20[blank_end] components, regardless of Salesforce edition.
Answer
  • 20

Question 8

Question
Salesforce Web-to-Case feature can automatically generate up to [blank_start]5,000[blank_end] new cases a day.
Answer
  • 5,000

Question 9

Question
Setting up Web-to-Case involves (check all that apply):
Answer
  • Enabling the feature.
  • Choosing settings.
  • Adding the Web-to-Case form to your website.
  • Setting up API connections between your website and your salesforce org.

Question 10

Question
Salesforce Web-to-Lead can automatically generate up to [blank_start]500[blank_end] leads per day.
Answer
  • 500

Question 11

Question
Salesforce pending request queue stores requests from what two features? (check all that apply)
Answer
  • Web-to-Case
  • Web-to-Lead
  • Email-to-Case
  • API Requests

Question 12

Question
The Salesforce pending request queue (for "Web-to-x" features) has a limit of [blank_start]50,000[blank_end] combined requests.
Answer
  • 50,000

Question 13

Question
Assignment Rules, Escalation Rules, Workflow Rules and Auto-Response Rules all work with Email-to-Case.
Answer
  • True
  • False

Question 14

Question
Which of these is not a Salesforce feature?
Answer
  • Web-to-Case
  • Email-to-Lead
  • Web-to-Lead
  • Email-to-Case

Question 15

Question
Leads can be converted to:
Answer
  • Accounts, contacts, opportunities and followup tasks.
  • Opportunities, contacts, accounts and cases.
  • Contracts, opportunities, accounts and followup tasks.
  • Accounts, contacts, opportunities and orders.

Question 16

Question
When converting a Lead, what values are transferred to the Opportunity?
Answer
  • Lead - Campaign = Opportunity - Primary Campaign Source
  • Lead - Company = Opportunity: Opportunity Name and Account Name
  • Lead - Owner = Opportunity - Owner
  • Lead - Source = Opportunity - Lead Source
  • Lead - Partner Account = Opportunity - Partner Account
  • Lead - Description = Opportunity - Description
  • Lead - Interested Products = Opportunity - Products

Question 17

Question
When converting a Lead, the Opportunity Close Date is automatically set to:
Answer
  • The Opportunity Close Date preference in Lead Settings.
  • If the fiscal year in Salesforce is Standard: The last day of the current fiscal quarter. If the fiscal year in Salesforce is Custom: The last day of the current fiscal period. If a fiscal year has not been defined for the current date, the close date is the end of the current calendar quarter.
  • If the fiscal year in Salesforce is Standard: The first day of the next fiscal quarter. If the fiscal year in Salesforce is Custom: The first day of the next fiscal period. If a fiscal year has not been defined for the current date, the close date is the first of the next calendar quarter.
  • The Lead conversion date + 90 days.

Question 18

Question
When converting a Lead to Opportunity the Opportunity Stage is automatically set to:
Answer
  • Prospecting
  • First picklist value in opportunity Stage picklist
  • Value set in Lead Settings
  • First non-closed Stage picklist value

Question 19

Question
How are Opportunity field values set when converted from Lead? (Check all that apply)
Answer
  • Amount = Lead Amount
  • Close Date = Today
  • Stage = First stage in list
  • Close Date = Last day in fiscal quarter

Question 20

Question
What should a system administrator consider before importing a set of records into Salesforce?
Answer
  • Currency field values will default to the personal currency of the record owner
  • The import file should include a record owner column for each record
  • Data should be de-duplicated in the import file prior to import
  • Validation rules are not triggered when importing data using the import wizard

Question 21

Question
Which objects can the Data Import Wizard import to?
Answer
  • Accounts, Contacts, Person Accounts, Leads, Solutions, Campaign Member status and Custom objects
  • Assets, Cases, Campaigns, Contracts, Documents, Opportunities, Products

Question 22

Question
Which objects can't the Data Import Wizard import to?
Answer
  • Accounts, Contacts, Person Accounts, Leads, Solutions, Campaign Member status and Custom objects
  • Assets, Cases, Campaigns, Contracts, Documents, Opportunities, Products

Question 23

Question
What is true about the Data Import Wizard?
Answer
  • Can import up to 50,000 records
  • Can import up to 5 million records
  • Can import data
  • Can export data

Question 24

Question
What is true about using the Data Loader? (check all that apply)
Answer
  • You can load up to 5 million records.
  • You can load more than 5 milling records.
  • You can import to most all Salesforce objects, standard and custom.
  • You want to schedule regular data loads, such as nightly imports.
  • You can export data for backup purposes.
  • You can prevent duplicates from loading.

Question 25

Question
What is true about the Data Import Wizard? (check all that apply)
Answer
  • It can import up to 50,000 records.
  • It can import up to 100,000 records.
  • It can import to all standard objects, but not custom objects.
  • It can import to a number of standard objects, and all custom objects.
  • It can export data for backup purposes.
  • It can prevent duplicates when uploading records, according to Account name and site, Contact email address, or Lead email address.

Question 26

Question
What are the Report standard Summary functions?
Answer
  • Sum, Average, Max, Min
  • Sum, Dif, Mult, Div
  • Sum, Max, Min
  • Number, Percent, Currency

Question 27

Question
What is true about Custom Summary Formulas? (check all that apply)
Answer
  • A summary formula can't reference another summary formula.
  • Regardless of the summary formula data type, a summary formula can contain fields of different data types.
  • Dashboard and report charts display decimal places regardless of what is set for the formula.
  • When a field is deleted or is unavailable (for example, because of field-level security), all custom summary formulas that contain the field are removed from the report.
  • Percents are represented as decimals in summary formulas. 20% is represented as 0.20.
  • Summary fields on reports can display up to 21-digits.
  • Summary formulas must reference fields must be consistent in referencing fields of the same data type.
  • The summary types Sum, Largest Value, Smallest Value, and Average are available for use with all report fields.

Question 28

Question
Regardless of the summary formula data type, your summary formula can contain fields of different data types.
Answer
  • True
  • False

Question 29

Question
Which statements about custom summary formulas in reports is true? (check all that apply)
Answer
  • Custom summary formulas can reference another custom summary formula
  • Reports can be grouped by a custom summary formula result
  • Custom summary formulas can reference a formula field within a report
  • Custom summary formulas can be used in a report built from a custom report type

Question 30

Question
It is possible to share a custom object record manually.
Answer
  • True
  • False

Question 31

Question
In which scenario(s) will the sharing button appear?
Answer
  • It will always appear.
  • When the sharing model for the object is private
  • When the sharing model for the object is private or public read only
  • When the sharing model for the object is public read/write

Question 32

Question
What permissions are needed to import leads and contacts to a Campaign?
Answer
  • Marketing User profile.
  • Marketing User permission set.
  • Marketing User checkbox on User Detail page.
  • Marketing User checkbox on User Detail page & Marketing User profile.

Question 33

Question
A user would like to change the language that the user interface is displayed in. How can the administrator accomplish this? There are 2 correct answers.
Answer
  • The administrator changes the Default Language setting in the Company Profile
  • The administrator advises the user to change the Language setting in the user's Personal Information
  • The administrator changes the Locale for the user
  • The adminIstrator changes the Language setting for the user

Question 34

Question
You would like visitors to your public site to be able to view knowledge base content. What do you need to do to enable this?
Answer
  • Nothing, this is enabled by default
  • Install an app from the App Exchange
  • Enable external knowledge access in profile settings
  • Build a custom solution to expose Knowledge content to a public site

Question 35

Question
Which of the following is true regarding group tasks:
Answer
  • Group task functionality must be enabled for your organization
  • Group tasks can only be created for personal groups
  • Each member of the group is assigned a copy of the task
  • The same task is assigned to all members of the group

Question 36

Question
When creating a group task in salesforce, an individual copy of a task can be assigned to as many as ___ users. a. 100 b. 25 c. 10 d. 200
Answer
  • 100
  • 50
  • 10
  • 200

Question 37

Question
Shared Activities lets users relate events to how many contacts and leads?
Answer
  • 10 contacts, 10 leads
  • 25 contacts, 25 leads
  • 50 contacts, 1 lead
  • 100 contacts, 10 leads

Question 38

Question
Shared Activities lets users relate events to how many Leads?
Answer
  • 50
  • 10
  • 1
  • 100

Question 39

Question
What constitutes Activities in Salesforce?
Answer
  • Events, tasks, calls and emails
  • Tasks, reminders, call logs, progress
  • Home page, Kanban Board, activity timeline, and reports
  • Qualification, analysis, proposal, negotiation, close

Question 40

Question
In Salesforce Classic you can track events, tasks, calls, and emails—collectively called activities—in?
Answer
  • Lists, calendars, and reports
  • Home page, Kanban Board, activity timeline, and reports
  • Activities related list and reports
  • Only in the respective object's record

Question 41

Question
In Lightning Experience you can track events, tasks, calls, and emails—collectively called activities—in?
Answer
  • Lists, calendars, and reports
  • Home page, Kanban Board, activity timeline, and reports
  • Activities related list and reports
  • Only in the respective object's record

Question 42

Question
You can save dynamic dashboards to personal folders.
Answer
  • True
  • False

Question 43

Question
You can't schedule refreshes for dynamic dashboards. They must be refreshed manually.
Answer
  • True
  • False

Question 44

Question
How many dynamic dashboards can you have? Check all that apply.
Answer
  • ENTERPRISE Edition can have up to 5 dynamic dashboards
  • UNLIMITED and PERFORMANCE Edition can have up to 10 dynamic dashboards
  • DEVELOPER Edition can have up to 3 dynamic dashboards
  • UNLIMITED Edition can have an unlimited number of dynamic dashboards

Question 45

Question
What is true about the running user for a dashboard? Check all that apply.
Answer
  • The dashboard will only display for the running user
  • The running users security settings will determine the data that is displayed
  • The running user can be changed on the dashboard view page by authorized users.
  • If a user drills down into a source report, the report will display data based on the running user's security settings

Question 46

Question
In dashboards the possible running user settings are (check all that apply):
Answer
  • Run as specified user
  • Run as logged-in user
  • Run as specified role
  • Run as specified profile

Question 47

Question
Which statement about Case Assignment Rules is correct? Check all that apply.
Answer
  • Multiple assignment rules can be active
  • A case can be assigned to a user, queue or role
  • A case assignment rule can include formula rule entries
  • The assignee will automatically get an email notification when the case is assigned to them

Question 48

Question
Multiple (case or lead) assignment rules can be active
Answer
  • True
  • False

Question 49

Question
An assignment rule can assign a case or lead to:
Answer
  • User, queue
  • User, queue, role
  • Role, queue
  • Default rule owner, support/sales team member

Question 50

Question
How do you enable an email to be sent automatically to an assignee when a case or lead is assigned to them?
Answer
  • In the rule entry, specify the template to use for the email that is automatically sent to the new owner
  • In the assignment rule, check the Send Email to New Owner checkbox
  • In the Lead Settings and Support Settings, check Send Email to New Owner checkbox
  • In the rule entry, simply check the Email checkbox

Question 51

Question
What are the ways leads can be captured with Salesforce? Check all that apply.
Answer
  • Web to Lead
  • Email to Lead
  • Lead Import
  • Lead Assignment

Question 52

Question
With Web-to-Lead, you can capture up to [blank_start]500[blank_end] leads per day.
Answer
  • 500

Question 53

Question
Administrators and users with the [Import Leads] permission can import a file of up to [blank_start]50,000[blank_end] leads via the Data Import Wizard in Setup.
Answer
  • 50,000

Question 54

Question
Once a qualified lead is converted the lead becomes read-only.
Answer
  • True
  • False

Question 55

Question
Suppose that an upcoming meeting on your calendar is related to a contact. Where will that event be displayed?
Answer
  • In the Open Activities related list of the contact and the account that the contact is related to.
  • in the Open Activities related list of the contact.
  • In the Activity History related list of the contact.
  • In the Upcoming Meetings list view of the calendar.

Question 56

Question
How do you assign a task to multiple users in Salesforce Classic?
Answer
  • In the New Task page lookup window, select the Multiple Users tab.
  • In the Task page, click New Group Task.
  • You cannot assign a task to multiple users.
  • In the Activities page, click New and then select the Group Task checkbox.

Question 57

Question
When assigning a task to multiple users, you can select up to [blank_start]100[blank_end] people.
Answer
  • 100

Question 58

Question
What is true about a task assigned to multiple users? Check all that apply.
Answer
  • Copies of the task are assigned to the selected users, so that each user owns an individual task.
  • Assigned users can edit, reassign, or delete their individual tasks.
  • The task is assigned to selected users, and all users must complete the task before it can be set to completed.
  • Only the task owner can edit, reassign, or delete the group task.

Question 59

Question
Shared Activities lets you assign events or tasks to multiple users.
Answer
  • True
  • False

Question 60

Question
What is the purpose of web to lead auto response rules? Check all that apply.
Answer
  • Ensure an email is sent to every lead created
  • Ensure an email is sent to each lead captured from a web form
  • Allow different auto response emails to be sent based on lead attributes
  • Allow the lead to determine if they want an email confirmation of their product interest

Question 61

Question
When managing campaigns the campaign is executed and managed within Salesforce.
Answer
  • True
  • False

Question 62

Question
Which of the following are correct regarding Campaign Management? Check all that apply.
Answer
  • Campaigns can be grouped together in a hierarchy
  • Campaign members can be added from reports
  • Campaign members can be added from a contact or leads list view
  • Campaign status can be updated automatically for email campaigns

Question 63

Question
To create campaign hierarchies populate the Parent Campaign lookup field in the campaign record.
Answer
  • True
  • False

Question 64

Question
When you create a contact, lead or person account report in Salesforce, you can use the Add to Campaign button to associate those records to a campaign.
Answer
  • True
  • False

Question 65

Question
When in a contact or lead list view you can click the Add to Campaign button in order to add the records listed to a campaign.
Answer
  • True
  • False

Question 66

Question
A default schedule is associated with...
Answer
  • A specific product in a specific price book.
  • A specific opportunity product.
  • A forecast.
  • A payment schedule.

Question 67

Question
When setting up a product with both quantity and revenue schedule, you can select "Repeat Amount for each installment" for both Schedule Types.
Answer
  • True
  • False

Question 68

Question
Once you close win an opportunity with a quantity and/or revenue scheduled product, without taking any further steps, where can the schedule be viewed and edited? Check all that apply.
Answer
  • In the Opportunity Product (OpportunityLineItem) Schedule related list.
  • In the Product Schedule object/tab.
  • In the Quantity Schedule report and Revenue Schedule report, respectively.
  • In the Product Schedule list view, which contains Quantity Schedule view, Revenue Schedule view, and All Schedules view.

Question 69

Question
A quantity or revenue schedule must be established before close winning the opportunity.
Answer
  • True
  • False

Question 70

Question
Your company sells internet service that is invoiced monthly. What should you create to represent this?
Answer
  • A quantity schedule
  • A revenue schedule
  • A default quantity and revenue schedule
  • A default product schedule

Question 71

Question
Your company would like to display solutions on its website for public access and without requiring visitors to login. What should you as the admin enable?
Answer
  • Public solutions
  • Solutions within a customer community
  • Self service community
  • Solutions portal

Question 72

Question
How do you enable Public Solutions?
Answer
  • Navigate to Setup > Customize > Self-Service > Public Solutions, enable Public Solutions and Generate HTML
  • Navigate to Setup > Customize > Solutions > Solutions Settings, enable Public Solutions
  • Navigate to the Solutions tab, enable Public Access
  • Navigate to the Solutions tab, enable Solutions Home Page and Generate Solutions URL

Question 73

Question
When you enable Multilingual Solutions you automatically get what solution categories?
Answer
  • Master Solution and Translated Solution
  • Master Solution and Child Solution
  • Native Solution and Translated Solution
  • Draft Translation, Approved Translation, Published Translation

Question 74

Question
What are some of the capabilities of solutions?
Answer
  • Solutions can be translated into other languages
  • Solutions can be categorized
  • Salesforce can automatically suggest solutions
  • Salesforce can automatically email solutions when a case is created

Question 75

Question
An approval request can be assigned to a user or a queue.
Answer
  • True
  • False

Question 76

Question
What is true regarding approval process capabilities?
Answer
  • If enabled, an approver can receive and reply responses via email.
  • Records are always locked for all users during an approval process.
  • Approval requests can only be assigned to users.
  • Approval requests can be sent via chatter for any standard or custom object that has been enabled for feed tracking.

Question 77

Question
What is _not_ correct regarding the Cloud Scheduler?
Answer
  • You can invite up to 10 people to a meeting using cloud scheduler.
  • You can use Cloud Scheduler to request a meeting with a contact, lead, person account, or other Salesforce user.
  • Salesforce creates a unique Web page for your meeting that displays the proposed meeting times..
  • You can either propose meeting times or let Salesforce propose times for you.

Question 78

Question
The maximum number Active lookup filters is [blank_start]5[blank_end] per object (as of Winder '17).
Answer
  • 5

Question 79

Question
The maximum number of Master-Detail relationship fields is [blank_start]2[blank_end] per object (as of Winter '17).
Answer
  • 2

Question 80

Question
The maximum number of Roll-up Summary fields is [blank_start]10[blank_end] per object (as of 'Winter 17).
Answer
  • 10

Question 81

Question
The maximum number of Active Workflow Rules (processes, workflow, assignment, auto-response, and escalation rules) is [blank_start]50[blank_end] per object (as of Winter '17).
Answer
  • 50

Question 82

Question
The maximum number of Custom Relationship Fields is [blank_start]40[blank_end] per object (as of Winter '17). This includes both lookup and master-detail fields.
Answer
  • 40

Question 83

Question
Sales Managers need to view and report on sales revenue across an entire company without having access to a custom object that tracks business expense reimbursement requests. Which permission should a system administrator enable in a custom profile to meet this requirement in a private sharing model?
Answer
  • Read for Accounts
  • View All for Opportunities
  • View All Data
  • Read for Opportunities
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