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ITN 106 - Mid Term Exam Prep

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ITN 106 - Microcomputer Operating Systems Exam Prep. Includes Chapters 3, 7, 9, 10, 11, 12.
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Quiz by vic meel, updated more than 1 year ago
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Created by vic meel about 7 years ago
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Resource summary

Question 1

Question
By default, Windows does not display [blank_start]____________________[blank_end] in Windows Explorer.
Answer
  • File Extension

Question 2

Question
A(n) [blank_start]____________________[blank_end] folder is often used to compress files to a smaller size so they can more easily be sent by e-mail.
Answer
  • zip

Question 3

Question
The [blank_start]____________________[blank_end] is a window containing several small utility programs called applets that are used to manage hardware, software, users, and the system.
Answer
  • control panel

Question 4

Question
The [blank_start]____________________[blank_end] gives a wealth of information about installed hardware and software, the current system configuration, and currently running programs.
Answer
  • The system information utility

Question 5

Question
The initial screen that is displayed when an OS has a GUI interface loaded
Answer
  • Desktop
  • Action Center
  • Device drivers
  • Network and Sharing center
  • Child directories
  • Navigation pane

Question 6

Question
A tool that lists errors and issues that need attention
Answer
  • Navigation pane
  • Network and Sharing center
  • Action Center
  • Device drivers

Question 7

Question
A utility that can be used to solve a failed network connection
Answer
  • Desktop
  • Action Center
  • Device drivers
  • Network and Sharing center
  • Child directories
  • Navigation pane

Question 8

Question
A directory that is housed inside another a directory
Answer
  • Desktop
  • Action Center
  • Device drivers
  • Network and Sharing center
  • Child directories
  • Navigation pane

Question 9

Question
Found on the left side of the Windows Explorer or Computer window
Answer
  • Desktop
  • Action Center
  • Device drivers
  • Network and Sharing center
  • Child directories
  • Navigation pane

Question 10

Question
The simplest way to find out if a system can be upgraded to Windows 7 is to download, install, and run the [blank_start]____________________[blank_end] .
Answer
  • upgrade advisor

Question 11

Question
A(n) [blank_start]____________________[blank_end] allows you to install the new OS without disturbing the old one so you can booth to either OS.
Answer
  • dual boot

Question 12

Question
Once the virtual machine wizard is complete, the new virtual machine is listed in the ____________________ window.
Answer
  • explorer
  • active directory
  • image deployment
  • virtual machine

Question 13

Question
The process of copying an entire hard drive to another bootable media device is called __________________.
Answer
  • virtualization
  • drive imaging
  • partition
  • clean install

Question 14

Question
Match each term with the correct statement below. A network where resources are managed by centralized computers: [blank_start]_[blank_end] Overall structure an OS uses to name, store, and organize files on a volume: [blank_start]_[blank_end] The directory database used by Windows Server to control resources on a network: [blank_start]_[blank_end] A copy of an entire hard drive that includes Windows 7, drivers, and applications that are standard to all the computers that might use that copy: [blank_start]_[blank_end] Used during an unattended installation: [blank_start]_[blank_end] Contains a list of OS commands that are executed as a group: [blank_start]_[blank_end]
Answer
  • client/server network
  • file system
  • Active Directory
  • standard image
  • answer file
  • batch file
  • client/server network
  • file system
  • Active Directory
  • standard image
  • answer file
  • batch file
  • client/server network
  • file system
  • Active Directory
  • standard image
  • answer file
  • batch file
  • client/server network
  • file system
  • Active Directory
  • standard image
  • answer file
  • batch file
  • client/server network
  • file system
  • Active Directory
  • standard image
  • answer file
  • batch file
  • client/server network
  • file system
  • Active Directory
  • standard image
  • answer file
  • batch file

Question 15

Question
A ____________________ goes to a customer site in response to a service call.
Answer
  • PC Support Technician
  • PC Service Technician
  • Technical Retail Associate
  • Bench Technician
  • Help-Desk Technician

Question 16

Question
_________________ sponsors the A+ Certification Program and manages the exams.
Answer
  • CompTIA
  • Microsoft
  • Linux
  • Oracle

Question 17

Question
The job isn’t finished until the ___________________ is done.
Answer
  • paperwork
  • logs
  • installation
  • testing

Question 18

Question
A _________________ PC is designed to play and possibly record music, photos, movies, and video on a TV or large monitor screen.
Answer
  • HTPC (Home Theater PC)
  • Personal
  • Receiver
  • Virtual

Question 19

Question
____________________ happens over time as Windows writes files, deletes files, and writes new files to your drive.
Answer
  • fragmentation
  • disk cleanup
  • low-level formatting
  • defragmentation

Question 20

Question
____________________ restores the system to its condition at the time a snapshot was taken of the system settings and configuration.
Answer
  • system restore
  • quick format
  • formatting
  • shadow copy

Question 21

Question
As you work at the command prompt, you can use ____________________ characters in a filename to say that the command applies to a group of files or to abbreviate a filename if you do not know the entire name.
Answer
  • wildcard
  • asterisks
  • period
  • backslash

Question 22

Question
Space on the disk is marked as ____________________ if it has not yet been partitioned.
Answer
  • unallocated
  • allocated
  • mount point
  • simple volume

Question 23

Question
Rearranges files on the drive into as few segments as possible
Answer
  • Defragmenting
  • Virtual memory
  • restore points
  • Dynamic volumes
  • Mounted drive
  • Basic disk

Question 24

Question
Used to enhance the amount of RAM in a system
Answer
  • Virtual memory
  • Defragmenting
  • restore points
  • Dynamic volumes
  • Mounted drive
  • Basic disk

Question 25

Question
Snapshots of the system and include Windows system files that have changed
Answer
  • Defragmenting
  • Virtual memory
  • restore points
  • Dynamic volumes
  • Mounted drive
  • Basic disk

Question 26

Question
A volume that can be accessed by way of a folder on another volume so that the folder has more available space
Answer
  • Defragmenting
  • Virtual memory
  • restore points
  • Dynamic volumes
  • Mounted drive
  • Basic disk

Question 27

Question
If an application is listed as ____________________ in the Task Manager Applications tab, you can end it by selecting it and clicking the End Task button at the bottom of the window.
Answer
  • not responding
  • unresponsive
  • stopped
  • pending

Question 28

Question
Windows 7/Vista ____________ uses a flash drive or secure digital (SD) memory card to boost hard drive performance.
Answer
  • ReadyBoost
  • Virtual Memory
  • Kernel Mode
  • Executive Services

Question 29

Question
A(n) [blank_start]____________________[blank_end] is caused when an application does not properly release memory allocated to it that it no longer needs.
Answer
  • Memory Leak

Question 30

Question
To find out what changes were made to the system at a specific time use the ________________.
Answer
  • Event Viewer
  • Reliability Monitor
  • Resource Monitor
  • Performance Monitor

Question 31

Question
For Windows 7, the ____________________ tracks problems with applications, hardware, and Windows.
Answer
  • Action Center
  • Control Panel
  • Task Manager
  • Problem Reports and Solutions

Question 32

Question
If a _____________ that an application relies on has failed to start, make sure it has an Automatic or Manual startup setting.
Answer
  • Service
  • Process
  • Thread
  • Task

Question 33

Question
If you can identify the approximate date the error started, you may be able to use _________________ to revert the system to a state before the problem occurred.
Answer
  • System Restore
  • System Recovery
  • Event Viewer
  • Reliability Monitor

Question 34

Question
To solve ____________________ stop errors after Windows startup, use the web to research the error message.
Answer
  • Blue Screen
  • Registry
  • Application
  • Hardware

Question 35

Question
GUI stands for [blank_start]_[blank_end]
Answer
  • Graphical User Interface

Question 36

Question
Four main functions of the Operating System
Answer
  • Provide a user interface
  • Manage files
  • Manage hardware
  • Manage applications
  • Provides Security
  • Process Management
  • Control of System Performance

Question 37

Question
assignment of a problem to someone higher in the support chain
Answer
  • escalate
  • call tracking
  • HAV
  • copyright
  • chain of custody
  • virtualization server

Question 38

Question
software that records the progress and resolution of a problem ticket
Answer
  • escalate
  • call tracking
  • HAV
  • copyright
  • chain of custody
  • virtualization server

Question 39

Question
a technology that enhances the processor support for VMs
Answer
  • escalate
  • call tracking
  • HAV
  • copyright
  • chain of custody
  • virtualization server

Question 40

Question
the legal ability to make duplicates of a work
Answer
  • escalate
  • call tracking
  • HAV
  • copyright
  • chain of custody
  • virtualization server

Question 41

Question
documentation that includes exactly what, when, and from whom evidence was collected
Answer
  • escalate
  • call tracking
  • HAV
  • copyright
  • chain of custody
  • virtualization server

Question 42

Question
provides a virtual desktop for users on multiple client machines
Answer
  • escalate
  • call tracking
  • HAV
  • copyright
  • chain of custody
  • virtualization server

Question 43

Question
Lets you view the applications and processes running on your computer as well as information about process and memory performance, network activity, and user activity
Answer
  • Task Manager
  • Service
  • Registry
  • Windows Experience Index
  • Windows 7/Vista ReadyBoost
  • kernel

Question 44

Question
A program that runs in the background and is called on by other programs to perform a background task
Answer
  • Task Manager
  • Service
  • Registry
  • Windows Experience Index
  • Windows 7/Vista ReadyBoost
  • kernel

Question 45

Question
A database designed with a treelike structure that contains configuration information for Windows, users, software applications, and installed hardware devices
Answer
  • Task Manager
  • Service
  • Registry
  • Windows Experience Index
  • Windows 7/Vista ReadyBoost
  • kernel

Question 46

Question
Evaluates key system components to give a high-level view of the computer’s performance
Answer
  • Task Manager
  • Service
  • Registry
  • Windows Experience Index
  • Windows 7/Vista ReadyBoost
  • kernel

Question 47

Question
Uses a flash drive or secure digital (SD) memory card to boost hard drive performance
Answer
  • Task Manager
  • Service
  • Registry
  • Windows Experience Index
  • Windows 7/Vista ReadyBoost
  • kernel

Question 48

Question
The core of the OS that is responsible for interacting with hardware
Answer
  • Task Manager
  • Service
  • Registry
  • Windows Experience Index
  • Windows 7/Vista ReadyBoost
  • kernel

Question 49

Question
A Windows utility that protects system files and keeps a cache of current system files in case it needs to refresh a damaged file
Answer
  • System File Checker
  • Tasklist
  • File association
  • Blue screen of death
  • Default program
  • Taskkill

Question 50

Question
A command used to find the ID number of each running process
Answer
  • System File Checker
  • Tasklist
  • File association
  • Blue screen of death
  • Default program
  • Taskkill

Question 51

Question
The relationship between a file type and a supporting application
Answer
  • System File Checker
  • Tasklist
  • File association
  • Blue screen of death
  • Default program
  • Taskkill

Question 52

Question
Another name for a stop error, which happens when processes running in kernel mode encounter a problem and Windows must stop the system
Answer
  • System File Checker
  • Tasklist
  • File association
  • Blue screen of death
  • Default program
  • Taskkill

Question 53

Question
A program associated with a file extension
Answer
  • System File Checker
  • Tasklist
  • File association
  • Blue screen of death
  • Default program
  • Taskkill

Question 54

Question
A command that uses the process ID to stop a process
Answer
  • System File Checker
  • Tasklist
  • File association
  • Blue screen of death
  • Default program
  • Taskkill

Question 55

Question
Aero user interface
Answer
  • The Windows 7/Vista 3D user interface that gives a glassy appearance. Also called Aero glass.
  • A portion of the name of a file that indicates how the file is organized or formatted, the type of content in the file, and what program uses the file. In command lines, the file extension follows the filename and is separated from it by a period, for example, Msd.exe, where exe is the file extension.
  • A minor update to software that corrects an error, adds a feature, or addresses security issues. Also called an update. Compare to service pack.
  • A collection of several patches or updates that is installed as a single update to an OS or application.

Question 56

Question
device driver
Answer
  • A program stored on the hard drive that tells the computer how to communicate with a hardware device such as a printer or modem.
  • Software that controls a computer. An OS controls how system resources are used and provides a user interface, a way of managing hardware and software, and ways to work with files.
  • A collection of several patches or updates that is installed as a single update to an OS or application.
  • A program that runs in the background to support or serve Windows or an application.

Question 57

Question
file extension
Answer
  • A portion of the name of a file that indicates how the file is organized or formatted, the type of content in the file, and what program uses the file. In command lines, the file extension follows the filename and is separated from it by a period, for example, Msd.exe, where exe is the file extension.
  • The main directory, at the top of the top-down hierarchical structure of subdirectories, created when a hard drive or disk is first formatted. In Linux, it’s indicated by a forward slash. In DOS and Windows, it’s indicated by a backward slash.
  • A bar normally located at the bottom of the Windows desktop, displaying information about open programs and providing quick access to others.
  • The primary Windows 7/Vista utility used to manage network connections.

Question 58

Question
folder attributes
Answer
  • The properties assigned to a folder. Examples of folder attributes are read-only and hidden status.
  • A program stored on the hard drive that tells the computer how to communicate with a hardware device such as a printer or modem.
  • A Windows tool that provides details about a system, including installed hardware and software, the current system configuration, and currently running programs. The program file is Msinfo32.exe.
  • A primary partition that has been assigned a drive letter and can be formatted with a file system such as NTFS. Compare to logical drive.

Question 59

Question
graphical user interface (GUI)
Answer
  • An interface that uses graphics as compared to a command-driven interface.
  • A program stored on the hard drive that tells the computer how to communicate with a hardware device such as a printer or modem.
  • The Windows 7/Vista 3D user interface that gives a glassy appearance. Also called Aero glass.
  • A minor update to software that corrects an error, adds a feature, or addresses security issues. Also called an update. Compare to service pack.
  • A program that runs in the background to support or serve Windows or an application.

Question 60

Question
Network and Sharing Center
Answer
  • The primary Windows 7/Vista utility used to manage network connections.
  • Software that controls a computer. An OS controls how system resources are used and provides a user interface, a way of managing hardware and software, and ways to work with files.
  • A program stored on the hard drive that tells the computer how to communicate with a hardware device such as a printer or modem.
  • A Windows tool that provides details about a system, including installed hardware and software, the current system configuration, and currently running programs. The program file is Msinfo32.exe.
  • A program that runs in the background to support or serve Windows or an application.

Question 61

Question
operating system (OS)
Answer
  • Software that controls a computer. An OS controls how system resources are used and provides a user interface, a way of managing hardware and software, and ways to work with files.
  • A minor update to software that corrects an error, adds a feature, or addresses security issues. Also called an update. Compare to service pack.
  • The primary Windows 7/Vista utility used to manage network connections.
  • A primary partition that has been assigned a drive letter and can be formatted with a file system such as NTFS. Compare to logical drive.

Question 62

Question
patch
Answer
  • A minor update to software that corrects an error, adds a feature, or addresses security issues. Also called an update. Compare to service pack.
  • A program that runs in the background to support or serve Windows or an application.
  • A collection of several patches or updates that is installed as a single update to an OS or application.
  • A program stored on the hard drive that tells the computer how to communicate with a hardware device such as a printer or modem.
  • The Windows 7/Vista 3D user interface that gives a glassy appearance. Also called Aero glass.

Question 63

Question
service pack
Answer
  • A collection of several patches or updates that is installed as a single update to an OS or application.
  • A minor update to software that corrects an error, adds a feature, or addresses security issues. Also called an update. Compare to service pack.
  • A primary partition that has been assigned a drive letter and can be formatted with a file system such as NTFS. Compare to logical drive.
  • A Windows tool that provides details about a system, including installed hardware and software, the current system configuration, and currently running programs. The program file is Msinfo32.exe.

Question 64

Question
System Information
Answer
  • A Windows tool that provides details about a system, including installed hardware and software, the current system configuration, and currently running programs. The program file is Msinfo32.exe.
  • A bar normally located at the bottom of the Windows desktop, displaying information about open programs and providing quick access to others.
  • A minor update to software that corrects an error, adds a feature, or addresses security issues. Also called an update. Compare to service pack.
  • Software that controls a computer. An OS controls how system resources are used and provides a user interface, a way of managing hardware and software, and ways to work with files.
  • A portion of the name of a file that indicates how the file is organized or formatted, the type of content in the file, and what program uses the file. In command lines, the file extension follows the filename and is separated from it by a period, for example, Msd.exe, where exe is the file extension.
  • The properties assigned to a folder. Examples of folder attributes are read-only and hidden status.

Question 65

Question
batch file
Answer
  • A text file containing a series of OS commands. Autoexec.bat is a batch file.
  • A startup menu that gives the user the choice of which operating system to load, such as Windows XP or Windows 7 which are both installed on the same system, creating a dual boot.
  • Primary Windows tool for managing hardware.
  • The ability to boot using either of two different OSs, such as Windows XP and Windows 7. Also called multiboot.

Question 66

Question
boot loader menu
Answer
  • A startup menu that gives the user the choice of which operating system to load, such as Windows XP or Windows 7 which are both installed on the same system, creating a dual boot.
  • A computer concept whereby one computer (the client) requests information from another computer (the server).
  • In the Windows setup program, the option used to overwrite the existing operating system and applications, producing a clean installation of the OS. The main advantage is that problems with the old OS are not carried forward.
  • The ability to boot using either of two different OSs, such as Windows XP and Windows 7. Also called multiboot.
  • Making an exact image of a hard drive, including partition information, boot sectors, operating system installation, and application software to replicate the hard drive on another system or recover from a hard drive crash. Also called disk cloning or disk imaging.
  • Primary Windows tool for managing hardware.

Question 67

Question
clean install
Answer
  • Used to overwrite the existing operating system and applications when installing Windows on a hard drive.
  • A Windows server directory database and service that is used in managing a domain to allow for a single point of administration for all shared resources on a network, including files, peripheral devices, databases, web sites, users, and services.
  • A group of settings that can be applied to older drivers or applications that might cause them to work in Windows using a newer version of Windows than the one the programs were designed to use.
  • Primary Windows tool for managing hardware.
  • In the Windows setup program, the option used to overwrite the existing operating system and applications, producing a clean installation of the OS. The main advantage is that problems with the old OS are not carried forward.
  • The ability to boot using either of two different OSs, such as Windows XP and Windows 7. Also called multiboot.
  • Making an exact image of a hard drive, including partition information, boot sectors, operating system installation, and application software to replicate the hard drive on another system or recover from a hard drive crash. Also called disk cloning or disk imaging.

Question 68

Question
compatibility mode
Answer
  • A group of settings that can be applied to older drivers or applications that might cause them to work in Windows using a newer version of Windows than the one the programs were designed to use.
  • In the Windows setup program, the option used to overwrite the existing operating system and applications, producing a clean installation of the OS. The main advantage is that problems with the old OS are not carried forward.
  • A Windows server directory database and service that is used in managing a domain to allow for a single point of administration for all shared resources on a network, including files, peripheral devices, databases, web sites, users, and services.
  • A text file containing a series of OS commands. Autoexec.bat is a batch file.
  • A startup menu that gives the user the choice of which operating system to load, such as Windows XP or Windows 7 which are both installed on the same system, creating a dual boot.

Question 69

Question
custom installation
Answer
  • In the Windows setup program, the option used to overwrite the existing operating system and applications, producing a clean installation of the OS. The main advantage is that problems with the old OS are not carried forward.
  • The ability to boot using either of two different OSs, such as Windows XP and Windows 7. Also called multiboot.
  • Making an exact image of a hard drive, including partition information, boot sectors, operating system installation, and application software to replicate the hard drive on another system or recover from a hard drive crash. Also called disk cloning or disk imaging.
  • Used to overwrite the existing operating system and applications when installing Windows on a hard drive.

Question 70

Question
drive imaging
Answer
  • Making an exact image of a hard drive, including partition information, boot sectors, operating system installation, and application software to replicate the hard drive on another system or recover from a hard drive crash. Also called disk cloning or disk imaging.
  • The ability to boot using either of two different OSs, such as Windows XP and Windows 7. Also called multiboot.
  • A Windows server directory database and service that is used in managing a domain to allow for a single point of administration for all shared resources on a network, including files, peripheral devices, databases, web sites, users, and services.
  • A startup menu that gives the user the choice of which operating system to load, such as Windows XP or Windows 7 which are both installed on the same system, creating a dual boot.
  • A text file containing a series of OS commands. Autoexec.bat is a batch file.
  • A group of settings that can be applied to older drivers or applications that might cause them to work in Windows using a newer version of Windows than the one the programs were designed to use.
  • Used to overwrite the existing operating system and applications when installing Windows on a hard drive.

Question 71

Question
file system
Answer
  • The overall structure that an OS uses to name, store, and organize fi les on a disk. Examples of file systems are NTFS and FAT32. Windows is always installed on a volume that uses the NTFS file system.
  • An International Organization for Standardization image that contains an image of a disc, including the fi le system used.
  • A division of a hard drive that can hold volumes. Using the MBR system, Windows can support up to four partitions on one hard drive.
  • A primary partition that has been assigned a drive letter and can be formatted with a file system such as NTFS. Compare to logical drive.

Question 72

Question
homegroup
Answer
  • A type of peer-to-peer network where each computer shares files, folders, libraries, and printers with other computers in the homegroup. Access to the homegroup is secured using a homegroup password.
  • A division of a hard drive that can hold volumes. Using the MBR system, Windows can support up to four partitions on one hard drive.
  • An International Organization for Standardization image that contains an image of a disc, including the fi le system used.
  • The overall structure that an OS uses to name, store, and organize fi les on a disk. Examples of file systems are NTFS and FAT32. Windows is always installed on a volume that uses the NTFS file system.
  • A primary partition that has been assigned a drive letter and can be formatted with a file system such as NTFS. Compare to logical drive.

Question 73

Question
ISO image
Answer
  • An International Organization for Standardization image that contains an image of a disc, including the fi le system used.
  • A division of a hard drive that can hold volumes. Using the MBR system, Windows can support up to four partitions on one hard drive.
  • A primary partition that has been assigned a drive letter and can be formatted with a file system such as NTFS. Compare to logical drive.
  • One or more logical machines created within one physical machine.

Question 74

Question
partition
Answer
  • A division of a hard drive that can hold volumes. Using the MBR system, Windows can support up to four partitions on one hard drive.
  • One or more logical machines created within one physical machine.
  • An International Organization for Standardization image that contains an image of a disc, including the fi le system used.
  • A primary partition that has been assigned a drive letter and can be formatted with a file system such as NTFS. Compare to logical drive.

Question 75

Question
virtual machine (VM)
Answer
  • One or more logical machines created within one physical machine.
  • A primary partition that has been assigned a drive letter and can be formatted with a file system such as NTFS. Compare to logical drive.
  • A division of a hard drive that can hold volumes. Using the MBR system, Windows can support up to four partitions on one hard drive.
  • An International Organization for Standardization image that contains an image of a disc, including the fi le system used.

Question 76

Question
volume
Answer
  • A primary partition that has been assigned a drive letter and can be formatted with a file system such as NTFS. Compare to logical drive.
  • One or more logical machines created within one physical machine.
  • A division of a hard drive that can hold volumes. Using the MBR system, Windows can support up to four partitions on one hard drive.
  • An International Organization for Standardization image that contains an image of a disc, including the fi le system used.

Question 77

Question
Windows 7 Enterprise
Answer
  • A Windows operating system that includes additional features over Windows 7 Professional. The major additional features include BitLocker Drive Encryption used to encrypt an entire hard drive and support for multiple languages. The edition does not include Windows DVD Maker. Multiple site licenses are available.
  • A Windows operating system that is similar to Windows 7 Home Basic, but includes additional features.
  • A Windows operating system that is intended for business users. You can purchase multiple site licenses (also called volume licensing) using this edition.
  • A Windows operating system that includes every Windows 7 feature. Multiple licenses are not available with this edition.

Question 78

Question
Windows 7 Home Premium
Answer
  • A Windows operating system that is similar to Windows 7 Home Basic, but includes additional features.
  • A Windows operating system that includes additional features over Windows 7 Professional. The major additional features include BitLocker Drive Encryption used to encrypt an entire hard drive and support for multiple languages. The edition does not include Windows DVD Maker. Multiple site licenses are available.
  • A Windows operating system that is intended for business users. You can purchase multiple site licenses (also called volume licensing) using this edition.
  • A Windows operating system that includes every Windows 7 feature. Multiple licenses are not available with this edition.

Question 79

Question
Windows 7 Professional
Answer
  • A Windows operating system that is intended for business users. You can purchase multiple site licenses (also called volume licensing) using this edition.
  • A Windows operating system that includes every Windows 7 feature. Multiple licenses are not available with this edition.
  • A Windows operating system that is similar to Windows 7 Home Basic, but includes additional features.
  • A Windows operating system that includes additional features over Windows 7 Professional. The major additional features include BitLocker Drive Encryption used to encrypt an entire hard drive and support for multiple languages. The edition does not include Windows DVD Maker. Multiple site licenses are available.

Question 80

Question
Windows 7 Ultimate
Answer
  • A Windows operating system that includes every Windows 7 feature. Multiple licenses are not available with this edition.
  • A Windows operating system that is intended for business users. You can purchase multiple site licenses (also called volume licensing) using this edition.
  • A Windows operating system that is similar to Windows 7 Home Basic, but includes additional features.
  • A Windows operating system that includes additional features over Windows 7 Professional. The major additional features include BitLocker Drive Encryption used to encrypt an entire hard drive and support for multiple languages. The edition does not include Windows DVD Maker. Multiple site licenses are available.

Question 81

Question
call tracking
Answer
  • A system that tracks the dates, times, and transactions of help-desk or on-site PC support calls, including the problem presented, the issues addressed, who did what, and when and how each call was resolved.
  • Documentation that tracks evidence used in an investigation and includes exactly what, when, and from whom the evidence was collected, the condition of the evidence, and how the evidence was secured while in possession of a responsible party.
  • When a technician passes a customer’s problem to higher organizational levels because he or she cannot solve the problem.
  • The right to copy the work that belongs to the creators of the works or others to whom the creator transfers this right.

Question 82

Question
chain of custody
Answer
  • Documentation that tracks evidence used in an investigation and includes exactly what, when, and from whom the evidence was collected, the condition of the evidence, and how the evidence was secured while in possession of a responsible party.
  • The right to copy the work that belongs to the creators of the works or others to whom the creator transfers this right.
  • When a technician passes a customer’s problem to higher organizational levels because he or she cannot solve the problem.
  • The act of making unauthorized copies of original software, which violates the Federal Copyright Act of 1976.

Question 83

Question
copyright
Answer
  • The right to copy the work that belongs to the creators of the works or others to whom the creator transfers this right.
  • The act of making unauthorized copies of original software, which violates the Federal Copyright Act of 1976.
  • Documentation that tracks evidence used in an investigation and includes exactly what, when, and from whom the evidence was collected, the condition of the evidence, and how the evidence was secured while in possession of a responsible party.
  • A computer that has an operating system, but has little computer power and might only need to support a browser used to communicate with a virtualization server.

Question 84

Question
hypervisor
Answer
  • Virtual machine software that can provide one or more virtual machines.
  • A regular desktop computer or laptop that is sometimes used as a client by a virtualization server.
  • A computer that has an operating system, but has little computer power and might only need to support a browser used to communicate with a virtualization server.
  • A computer that serves up virtual machines to multiple client computers and provides a virtual desktop for users on these client machines.

Question 85

Question
thick client
Answer
  • A regular desktop computer or laptop that is sometimes used as a client by a virtualization server.
  • A computer that has an operating system, but has little computer power and might only need to support a browser used to communicate with a virtualization server.
  • A computer that serves up virtual machines to multiple client computers and provides a virtual desktop for users on these client machines.
  • Virtual machine software that can provide one or more virtual machines.

Question 86

Question
thin client
Answer
  • A computer that has an operating system, but has little computer power and might only need to support a browser used to communicate with a virtualization server.
  • A computer that serves up virtual machines to multiple client computers and provides a virtual desktop for users on these client machines.
  • A regular desktop computer or laptop that is sometimes used as a client by a virtualization server.
  • Virtual machine software that can provide one or more virtual machines.

Question 87

Question
virtualization server
Answer
  • A computer that serves up virtual machines to multiple client computers and provides a virtual desktop for users on these client machines.
  • A computer that has an operating system, but has little computer power and might only need to support a browser used to communicate with a virtualization server.
  • A regular desktop computer or laptop that is sometimes used as a client by a virtualization server.
  • Virtual machine software that can provide one or more virtual machines.

Question 88

Question
active partition
Answer
  • The primary partition on the hard drive that boots the OS. Windows calls the active partition the system partition.
  • The hard drive partition where the Windows OS is stored. The system partition and the boot partition may be different partitions.
  • A way to partition one or more hard drives, so that the drives can work together to store data in order to increase space for data or to provide fault tolerance or improved performance. Also see RAID. Compare to basic disk.
  • The only partition on a hard drive that can contain more than one logical drive. In Windows, a hard drive can have only a single extended partition. Compare

Question 89

Question
Automated System Recovery (ASR)
Answer
  • The Windows XP process that allows you to restore an entire hard drive volume or logical drive to its state at the time the backup of the volume was made.
  • To rewrite a fi le to a disk in one contiguous chain of clusters, thus speeding up data retrieval.
  • A Windows utility that enables you to delete temporary fi les to free up space on a drive.
  • A file that has been written to different portions of the disk so that it is not in contiguous clusters.

Question 90

Question
boot partition
Answer
  • The hard drive partition where the Windows OS is stored. The system partition and the boot partition may be different partitions.
  • The primary partition on the hard drive that boots the OS. Windows calls the active partition the system partition.
  • A way to partition one or more hard drives, so that the drives can work together to store data in order to increase space for data or to provide fault tolerance or improved performance. Also see RAID. Compare to basic disk.
  • The only partition on a hard drive that can contain more than one logical drive. In Windows, a hard drive can have only a single extended partition. Compare

Question 91

Question
defragment
Answer
  • To rewrite a fi le to a disk in one contiguous chain of clusters, thus speeding up data retrieval.
  • The Windows XP process that allows you to restore an entire hard drive volume or logical drive to its state at the time the backup of the volume was made.
  • A table on a hard drive or floppy disk used by the FAT file system that tracks the clusters used to contain a file.
  • A file that has been written to different portions of the disk so that it is not in contiguous clusters.

Question 92

Question
Disk Cleanup
Answer
  • A Windows utility that enables you to delete temporary fi les to free up space on a drive.
  • To rewrite a fi le to a disk in one contiguous chain of clusters, thus speeding up data retrieval.
  • The Windows XP process that allows you to restore an entire hard drive volume or logical drive to its state at the time the backup of the volume was made.
  • A Windows 7/Vista command prompt window that allows commands that require administrative privileges.

Question 93

Question
dynamic disk
Answer
  • A way to partition one or more hard drives, so that the drives can work together to store data in order to increase space for data or to provide fault tolerance or improved performance. Also see RAID. Compare to basic disk.
  • The hard drive partition where the Windows OS is stored. The system partition and the boot partition may be different partitions.
  • The primary partition on the hard drive that boots the OS. Windows calls the active partition the system partition.
  • The only partition on a hard drive that can contain more than one logical drive. In Windows, a hard drive can have only a single extended partition. Compare

Question 94

Question
extended partition
Answer
  • The only partition on a hard drive that can contain more than one logical drive. In Windows, a hard drive can have only a single extended partition. Compare
  • The primary partition on the hard drive that boots the OS. Windows calls the active partition the system partition.
  • The hard drive partition where the Windows OS is stored. The system partition and the boot partition may be different partitions.
  • A way to partition one or more hard drives, so that the drives can work together to store data in order to increase space for data or to provide fault tolerance or improved performance. Also see RAID. Compare to basic disk.

Question 95

Question
file allocation table (FAT)
Answer
  • A table on a hard drive or floppy disk used by the FAT file system that tracks the clusters used to contain a file.
  • A file that has been written to different portions of the disk so that it is not in contiguous clusters.
  • A Windows utility that enables you to delete temporary fi les to free up space on a drive.
  • The Windows XP process that allows you to restore an entire hard drive volume or logical drive to its state at the time the backup of the volume was made.

Question 96

Question
fragmented files
Answer
  • A file that has been written to different portions of the disk so that it is not in contiguous clusters.
  • To rewrite a fi le to a disk in one contiguous chain of clusters, thus speeding up data retrieval.
  • A table on a hard drive or floppy disk used by the FAT file system that tracks the clusters used to contain a file.

Question 97

Question
Globally Unique Identifier Partition Table (GUID or GPT)
Answer
  • A partitioning system installed on a hard drive that can support 128 partitions and is recommended for drives larger than 2 TB.
  • A portion or all of a hard drive extended partition that is treated by the operating system as though it were a physical drive or volume. Each logical drive is assigned a drive letter, such as drive F, and contains a file system. Compare
  • The first sector on a hard drive, which contains the partition table and a program the BIOS uses to boot an OS from the drive.
  • A Windows XP technique to provide fault tolerance whereby one hard drive duplicates another hard drive.

Question 98

Question
logical drives
Answer
  • A portion or all of a hard drive extended partition that is treated by the operating system as though it were a physical drive or volume. Each logical drive is assigned a drive letter, such as drive F, and contains a file system. Compare
  • A division of a hard drive that can hold volumes. Using the MBR system, Windows can support up to four partitions on one hard drive.
  • A method whereby the OS uses the hard drive as though it were RAM. Also see
  • Several methods of configuring multiple hard drives to store data to increase volume size and improve performance, or to ensure that if one hard drive fails, the data is still available from another hard drive.

Question 99

Question
Master Boot Record (MBR)
Answer
  • The first sector on a hard drive, which contains the partition table and a program the BIOS uses to boot an OS from the drive.
  • The Windows swap file that is used to hold the virtual memory that is used to enhance physical memory installed in a system.
  • A database that Windows uses to store hardware and software configuration information, user preferences, and setup information.
  • A partitioning system installed on a hard drive that can support 128 partitions and is recommended for drives larger than 2 TB.

Question 100

Question
mirroring
Answer
  • A Windows XP technique to provide fault tolerance whereby one hard drive duplicates another hard drive.
  • Several methods of configuring multiple hard drives to store data to increase volume size and improve performance, or to ensure that if one hard drive fails, the data is still available from another hard drive.
  • A method whereby the OS uses the hard drive as though it were RAM. Also see
  • A partitioning system installed on a hard drive that can support 128 partitions and is recommended for drives larger than 2 TB.

Question 101

Question
Pagefile.sys
Answer
  • The Windows swap file that is used to hold the virtual memory that is used to enhance physical memory installed in a system.
  • A portion or all of a hard drive extended partition that is treated by the operating system as though it were a physical drive or volume. Each logical drive is assigned a drive letter, such as drive F, and contains a file system. Compare
  • The first sector on a hard drive, which contains the partition table and a program the BIOS uses to boot an OS from the drive.
  • A database that Windows uses to store hardware and software configuration information, user preferences, and setup information.
  • A snapshot of the Windows system, usually made before installation of new hardware or applications.

Question 102

Question
partition
Answer
  • A division of a hard drive that can hold volumes. Using the MBR system, Windows can support up to four partitions on one hard drive.
  • A database that Windows uses to store hardware and software configuration information, user preferences, and setup information.
  • A portion or all of a hard drive extended partition that is treated by the operating system as though it were a physical drive or volume. Each logical drive is assigned a drive letter, such as drive F, and contains a file system. Compare
  • A partitioning system installed on a hard drive that can support 128 partitions and is recommended for drives larger than 2 TB.

Question 103

Question
RAID (redundant array of inexpensive disks or redundant array of independent disks)
Answer
  • Several methods of configuring multiple hard drives to store data to increase volume size and improve performance, or to ensure that if one hard drive fails, the data is still available from another hard drive.
  • A division of a hard drive that can hold volumes. Using the MBR system, Windows can support up to four partitions on one hard drive.
  • A method whereby the OS uses the hard drive as though it were RAM. Also see
  • A partitioning system installed on a hard drive that can support 128 partitions and is recommended for drives larger than 2 TB.

Question 104

Question
registry
Answer
  • A database that Windows uses to store hardware and software configuration information, user preferences, and setup information.
  • The Windows swap file that is used to hold the virtual memory that is used to enhance physical memory installed in a system.
  • The first sector on a hard drive, which contains the partition table and a program the BIOS uses to boot an OS from the drive.

Question 105

Question
restore point
Answer
  • A snapshot of the Windows system, usually made before installation of new hardware or applications.
  • A method whereby the OS uses the hard drive as though it were RAM. Also see
  • A database that Windows uses to store hardware and software configuration information, user preferences, and setup information.
  • The Windows swap file that is used to hold the virtual memory that is used to enhance physical memory installed in a system.
  • The first sector on a hard drive, which contains the partition table and a program the BIOS uses to boot an OS from the drive.

Question 106

Question
virtual memory
Answer
  • A method whereby the OS uses the hard drive as though it were RAM. Also see
  • A database that Windows uses to store hardware and software configuration information, user preferences, and setup information.
  • Several methods of configuring multiple hard drives to store data to increase volume size and improve performance, or to ensure that if one hard drive fails, the data is still available from another hard drive.
  • A portion or all of a hard drive extended partition that is treated by the operating system as though it were a physical drive or volume. Each logical drive is assigned a drive letter, such as drive F, and contains a file system. Compare

Question 107

Question
Computer Management (Compmgmt.msc)
Answer
  • A Windows console that contains several administrative tools used by support technicians to manage the local computer or other computers on the network.
  • A Windows tool useful for troubleshooting problems with Windows, applications, and hardware. It displays logs of significant events such as a hardware or network failure, OS failure, OS error messages, a device or service that has failed to start, or General Protection Faults.
  • The low-level part of Windows, written specifically for each CPU technology, so that only the HAL must change when platform components change.
  • The portion of an OS that is responsible for interacting with the hardware.

Question 108

Question
Event Viewer (Eventvwr.msc)
Answer
  • A Windows tool useful for troubleshooting problems with Windows, applications, and hardware. It displays logs of significant events such as a hardware or network failure, OS failure, OS error messages, a device or service that has failed to start, or General Protection Faults.
  • The portion of an OS that is responsible for interacting with the hardware.
  • A Windows 7 utility that provides information about problems and errors that happen over time.
  • A Windows utility that lets you view the applications and processes running on your computer as well as information about process and memory performance, network activity, and user activity.
  • A Windows utility that can identify what processes are launched at startup and can temporarily disable a process from loading.

Question 109

Question
HAL (hardware abstraction layer)
Answer
  • The low-level part of Windows, written specifically for each CPU technology, so that only the HAL must change when platform components change.
  • A Windows utility to build customized consoles. These consoles can be saved to a fi le with an .msc file extension.
  • A database that Windows uses to store hardware and software configuration information, user preferences, and setup information.
  • A Windows utility that can identify what processes are launched at startup and can temporarily disable a process from loading.
  • A Windows utility that lets you view the applications and processes running on your computer as well as information about process and memory performance, network activity, and user activity.

Question 110

Question
kernel
Answer
  • The portion of an OS that is responsible for interacting with the hardware.
  • A Windows tool useful for troubleshooting problems with Windows, applications, and hardware. It displays logs of significant events such as a hardware or network failure, OS failure, OS error messages, a device or service that has failed to start, or General Protection Faults.
  • A Windows console that contains several administrative tools used by support technicians to manage the local computer or other computers on the network.
  • A Windows 7/Vista utility that uses a flash drive or secure digital (SD) memory card to boost hard drive performance.
  • Each process that the CPU is aware of; a single task that is part of a longer task or request from a program.
  • The portion of an OS that relates to the user and to applications.

Question 111

Question
Microsoft Management Console (MMC)
Answer
  • A Windows utility to build customized consoles. These consoles can be saved to a fi le with an .msc file extension.
  • A Windows 7 utility that provides information about problems and errors that happen over time.
  • A Windows tool that monitors the performance of the processor, memory, hard drive, and network.
  • A Windows utility that can identify what processes are launched at startup and can temporarily disable a process from loading.

Question 112

Question
process
Answer
  • A program that is running under the authority of the shell, together with the system resources assigned to it.
  • Each process that the CPU is aware of; a single task that is part of a longer task or request from a program.
  • A Windows utility that can be installed in a console window by Microsoft Management Console.
  • The portion of an OS that relates to the user and to applications.

Question 113

Question
registry
Answer
  • A database that Windows uses to store hardware and software configuration information, user preferences, and setup information.
  • The portion of an OS that relates to the user and to applications.
  • process
  • The low-level part of Windows, written specifically for each CPU technology, so that only the HAL must change when platform components change.
  • The portion of an OS that is responsible for interacting with the hardware.

Question 114

Question
Reliability Monitor
Answer
  • A Windows 7 utility that provides information about problems and errors that happen over time.
  • A Windows tool that monitors the performance of the processor, memory, hard drive, and network.
  • A Windows utility that can identify what processes are launched at startup and can temporarily disable a process from loading.
  • A Windows utility that lets you view the applications and processes running on your computer as well as information about process and memory performance, network activity, and user activity.
  • A Windows utility to build customized consoles. These consoles can be saved to a fi le with an .msc file extension.

Question 115

Question
Resource Monitor
Answer
  • A Windows tool that monitors the performance of the processor, memory, hard drive, and network.
  • A Windows 7 utility that provides information about problems and errors that happen over time.
  • A Windows utility that lets you view the applications and processes running on your computer as well as information about process and memory performance, network activity, and user activity.
  • A Windows utility that can identify what processes are launched at startup and can temporarily disable a process from loading.
  • A Windows tool useful for troubleshooting problems with Windows, applications, and hardware. It displays logs of significant events such as a hardware or network failure, OS failure, OS error messages, a device or service that has failed to start, or General Protection Faults.
  • A Windows console that contains several administrative tools used by support technicians to manage the local computer or other computers on the network.

Question 116

Question
snap-ins
Answer
  • A Windows utility that can be installed in a console window by Microsoft Management Console.
  • A Windows utility that can identify what processes are launched at startup and can temporarily disable a process from loading.
  • A Windows console that contains several administrative tools used by support technicians to manage the local computer or other computers on the network.
  • A Windows utility to build customized consoles. These consoles can be saved to a fi le with an .msc file extension.

Question 117

Question
System Configuration (Msconfig.exe)
Answer
  • A Windows utility that can identify what processes are launched at startup and can temporarily disable a process from loading.
  • A Windows utility that lets you view the applications and processes running on your computer as well as information about process and memory performance, network activity, and user activity.
  • A Windows utility that can be installed in a console window by Microsoft Management Console.
  • A Windows 7/Vista utility that uses a flash drive or secure digital (SD) memory card to boost hard drive performance.
  • A Windows 7 utility that provides information about problems and errors that happen over time.

Question 118

Question
Task Manager (Taskmgr.exe)
Answer
  • A Windows utility that lets you view the applications and processes running on your computer as well as information about process and memory performance, network activity, and user activity.
  • A Windows utility that can identify what processes are launched at startup and can temporarily disable a process from loading.
  • A Windows tool that monitors the performance of the processor, memory, hard drive, and network.
  • A Windows 7 utility that provides information about problems and errors that happen over time.

Question 119

Question
Each process that the CPU is aware of; a single task that is part of a longer task or request from a program.
Answer
  • thread
  • process

Question 120

Question
blue screen of death (BSOD)
Answer
  • A Windows error that occurs in kernel mode, which is displayed against a blue screen and causes the system to halt. Also called a stop error.
  • A command that returns the process identify (PID), which is a number that identifies each running process.
  • A command that uses the process PID to kill a process.
  • A utility that is used to register component services used by an installed application.
  • A Microsoft Management Console snap-in that can be used to register components used by installed applications.

Question 121

Question
Component Services (also called COM+)
Answer
  • A Microsoft Management Console snap-in that can be used to register components used by installed applications.
  • A tool in the Administrative Tools group of Control Panel that is used to allow data files to be connected to applications they normally would not use.
  • A utility that is used to register component services used by an installed application.
  • Using administrative privileges to perform an operation when you are not logged on with an account that has these privileges.

Question 122

Question
Data Sources Open Database Connectivity (ODBC)
Answer
  • A tool in the Administrative Tools group of Control Panel that is used to allow data files to be connected to applications they normally would not use.
  • A Microsoft Management Console snap-in that can be used to register components used by installed applications.
  • A utility that is used to register component services used by an installed application.
  • Using administrative privileges to perform an operation when you are not logged on with an account that has these privileges.

Question 123

Question
file association
Answer
  • The association between a data file and an application that is determined by the file extension.
  • A utility that is used to register component services used by an installed application.
  • A command that returns the process identify (PID), which is a number that identifies each running process.
  • A Windows 7/Vista utility used to test memory.

Question 124

Question
Memory Diagnostics
Answer
  • A Windows 7/Vista utility used to test memory.
  • A utility that is used to register component services used by an installed application.
  • A Microsoft Management Console snap-in that can be used to register components used by installed applications.
  • A tool in the Administrative Tools group of Control Panel that is used to allow data files to be connected to applications they normally would not use.

Question 125

Question
Regsvr32
Answer
  • A utility that is used to register component services used by an installed application.
  • A command that uses the process PID to kill a process.
  • A command that returns the process identify (PID), which is a number that identifies each running process.
  • The association between a data file and an application that is determined by the file extension.

Question 126

Question
A command that uses the process PID to kill a process.
Answer
  • Taskkill
  • Tasklist

Question 127

Question
A command that returns the process identify (PID), which is a number that identifies each running process.
Answer
  • Tasklist
  • Taskkill
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