We have detected that Javascript is not enabled in your browser. The dynamic nature of our site means that Javascript must be enabled to function properly. Please read our terms and conditions for more information.

Next up

Dealing with Customers

Defining Customer Service

Understanding the Effects of Customer Service

Module by Antonia Blankenberg, updated more than 1 year ago

Description

Good customer service rests on four main pillars. These are friendliness, empathy, fairness and information. Good customer service can help to boost profits and increase customer loyalty among other benefits.