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creado por Gabriela Salazar en 20/07/2018.
Gabriela Salazar
Quiz by Gabriela Salazar, updated more than 1 year ago
Gabriela Salazar
Created by Gabriela Salazar almost 6 years ago
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Resource summary

Question 1

Question
What do you mean by business process?
Answer
  • Sequence of steps, performed for a specific purpose.
  • Written definition, guidance or rule approved for compliance of something
  • Is a party that has an interest in a company and can either effect or be affected by the business

Question 2

Question
What is strategic processes?
Answer
  • These are the processes that govern the operation of a system
  • These are the processes that constitute the core business and create the primary value stream
  • These are the process that support the core processes

Question 3

Question
What is the operational processes?
Answer
  • These are the processes that govern the operation of a system
  • These are the processes that constitute the core business and create the primary value stream
  • These are the ones that support the core processes

Question 4

Question
What is support processes?
Answer
  • These are the processes that govern the operation of a system
  • These are the processes that constitute the core business and create the primary value stream
  • These are the ones that support the core processes

Question 5

Question
What do you mean by standard?
Answer
  • Written definition, guideline or rule approved for compliance of something
  • Sequence of steps, performed for a specific purpose
  • Is an agreed way of doing something it could be making a product, managing a process, delivering a service, etc

Question 6

Question
What is a stakeholder?
Answer
  • Is a party that has an interest in a company and can either effect or be affected by the business
  • They are documents that established engineering or technical requirements for products, methods or operations
  • Sequence of steps, performed for a specific purpose

Question 7

Question
As per ISO, what does a standard means?
Answer
  • Is an agreed way of doing something it could be making a product, managing a process, delivering a service, etc
  • Is a party that has an interest in a company and can either effect or be affected by the business
  • They are documents that established engineering or technical requirements for products, methods or operations

Question 8

Question
Why a standard is required?
Answer
  • They are documents that established engineering or technical requirements for products, methods or operations
  • Is a party that has an interest in a company and can either effect or be affected by the business
  • Sequence of steps, performed for a specific purpose

Question 9

Question
What is the ISO family standard that has been developed to assist organizations in the QMS implementation?
Answer
  • ISO 9000, ISO 9001, ISO 9004, ISO 19011
  • ISO 9001, ISO 9004, ISO 9011, ISO 1901
  • ISO 900, ISO 90001, ISO 9001, ISO 19011

Question 10

Question
What is ISO 9000?
Answer
  • It describes fundamentals of quality management system
  • It specifies requirements for a quality management system
  • The aim of this standard is the improvement of the performance of the organization
  • It provides guidance for auditing the quality management system

Question 11

Question
What is ISO 9001?
Answer
  • It specifies requirements for a quality management system
  • It describes fundamentals of quality management system
  • The aim of this standard is the improvement of the performance of the organization
  • It provides guidance for auditing the quality management system

Question 12

Question
What is ISO 9004?
Answer
  • It describes fundamentals of quality management system
  • It specifies requirements for a quality management system
  • The aim of this standard is the improvement of the performance of the organization
  • It provides guidance for auditing the quality management system

Question 13

Question
What is ISO 19011?
Answer
  • It provides guidance for auditing the quality management system
  • It describes fundamentals of quality management
  • It specifies requirements for a management system
  • The aim of this standard is the improvement of the performance of the organization

Question 14

Question
What does NOM stands for?
Answer
  • Norma Oficial Mexicana
  • Normas Mexicanas
  • Norma original de mexico

Question 15

Question
What does NMX stands for?
Answer
  • Normas Mexicanas
  • Norma Oficial Mexicana
  • Normas de Mexico

Question 16

Question
What do you mean by measure?
Answer
  • Number of quantity that records a directly observable value or performance
  • Is a quantifiable measure that is used to track and assess the status of a specific business process
  • Measurable variable used as a representation of an associate factor or quantity

Question 17

Question
What do you mean by metric?
Answer
  • A number of quantity that records a directly observable value or performance
  • Is a quantifiable measure that is used to track and assess the status of a specific business process
  • Measurable variable used as a representation of an associated factor or quantity

Question 18

Question
What do you mean by indicator?
Answer
  • Measurable variable used as a representation of an associated factor or quantity
  • A number of quantity that records a directly observable value or performance
  • Is a quantifiable measure that is used to track and assess the status of a specific business process
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