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Questions in this quiz (200)
1What would MOST LIKELY be a structural question?
- AAre we over our capacity at the plant?
- BWill the firm make or buy its products?
- CIs a work center going over capacity?
- DHow much of a particular product will need to be produced next month?
2What is the first step in determining what a customer "wants"?
- AHave sit down meeting with them
- BEvaluate what customer gives
- CIdentify who the customer is
- DListen to the customer
3Which of the following are NOT characteristics of a project
- AOn-time focus
- BHave a start and finish
- CRisks and Issues identified
- DSpecific purpose and desired results
4Good performance measures should be all of the following EXCEPT
- ABe customized to suit the environment
- BBe understood only be the person doing the work
- CReflect the manufacturing strategy
- DBe non-financial in nature
5Quality at the source is one of the most powerful concepts in what?
- AJIT
- BKaizen
- CSix Sigma
- DTotal Quality Management (TQM)
6What would be considered the BEST measure of a good design?
- AShort time to market
- BLowest amount of failures
- CLowest cost of the product
- DCreates value for the customer
7The pharmaceutical and aircraft industries have one thing in common, they must both
- ARun a job shop
- Bnot export their products
- CUse JIT manufacturing
- DUse lot traceability
8A company decides to buy out one of its suppliers. This is a strategic move to be more what?
- AKanban Integrated
- BHorizontally integrated
- CJIT Integrated
- DVertically integrated
9Job or task-level changes are most appropriately defined by what?
- AWork Teams
- B1st level management
- CCross-functional team
- DQuality Circle
10Which of the following are types of distribution channels?
I. Direct shipments
II. Consolidation shipments
III. Local Distribution- AI & III Only
- BII & III Only
- CI & II Only
- DI, II, & III
11A successful Employee involvement program includes which of the following?
I. Common understanding of the employee’s role in the plant
II. Management clearly defining the problems to be solved
III. Provide teams with authority to change work process
IV. Developing a rewards system- AI, III, & IV Only
- BI, II, & IV Only
- CII, III, & IV Only
- DI, II, & III Only
12Which of the following in a modern company is the LOWEST cost element?
- ALabor Cost
- BMaterial Cost
- CInventory Cost
- DOverhead Cost
13What are principles of strategic revolution?
I. The bottleneck is at the top of the bottle
II. Strategic planning isn’t strategic
III. Plan then strategize
IV. Strategy planning must be subversive- AI, III, & IV
- BII, III, & IV
- CI, II, & IV
- DI, II, & III
14To purchase a new hole-boring machine to increase capacity of the plant would be considered what?
- ASupply Investment
- BCapacity Investment
- CA financial Investment
- DA capital investment
15To purchase a new hole-boring machine to increase capacity of the plant would be considered what?
- ASupply Investment
- BCapacity Investment
- CA financial Investment
- DA capital investment
16What is the BEST way to resolve people issues in change management?
- AInform users of change as early as possible and include them in the decision making process
- BCreate excellent training materials
- CPunish anyone who does not work with the new process
- DHave in-person training with users
17What is the MOST important requirement for a jobbing environment?
- AInventory cost reports
- BDetailed shop floor reporting
- CAccurate MPS
- DDetailed Business Plan
18Which of the following are competitive dimensions of manufacturing?
I. Innovation
II. Dependability
III. Inventory- AI & III Only
- BI, II, & III
- CII & III Only
- DI & II Only
19What is the tool used to formally announce the company's intention, its scope of operations and its purpose?
- ACorporate Strategy
- BStrategic Planning Model
- CBusiness Strategy
- DMission Statement
20Which of the following are important factors to institutional change?
I. Show how new approaches, behaviors, and attitudes improve performance
II. Create top notch training materials for new users
III. Next generation of managers really personify the new approaches- AI & III Only
- BII & III Only
- CI, II, & III
- DI & II Only
21Which of the following are the three topics under the definition and design phases of a project?
I. Objective
II. Statement of Work
III. Scope
IV. Strategy- AI, III, & IV Only
- BI, II, & IV Only
- CII, III, & IV Only
- DI, II, & III Only
22What is MOST appropriate to shorten delivery lead time?
- AIncrease machine utilization
- BShorten setup an queue time
- CIncrease the number of workers
- Duse alternate routing
23Which of the following is NOT a part of sustainability to the organization, stakeholders, and supply chain?
- AProfit
- BEnvironmental
- CEconomic
- DSocial
24What in project management is the hierarchical description of a project in which each lower level is more detailed?
- AWork Breakdown Schedule
- BResponsibility Assignment Matrix (RAM)
- COrganization Chart
- DStatement of Work
25Which of the following are good performance measures?
I. Be-individual oriented
II. Be understood by all
III. Provide accurate and timely feedback
IV. Be revised on a continuous basis- AI, II, & III Only
- BII, III, & IV Only
- CI, II, & IV Only
- DI, III, & IV Only
26The first step of preparing others for change is what?
- ACommunication directly to them
- BInvolving others in the change
- CTraining users on the changes
- DLearning about the change
27According to Davenport and Short which of the following is NOT a major process dimension?
- AProcess Objects
- BProcess Route
- CProcess Activities
- DEntities
28The cost of goods forecast to be sold in the next 3 months equal $1,200,000, and the average projected inventory is $600,000. What is the projected stock turns?
- A6
- B8
- C2
- D4
29Which of the following are phases of change
I. Actioning the plan
II. Systemizing Change
III Gain approval from CEO- AI, II, & III
- BII & III Only
- CI & II Only
- DI & III Only
30According to Kapp, what is the first level of training evaluation?
- AEvaluation checks to ensure student is using skills learned in training
- BSurvey after training. How did it all go?
- Ctest demonstration of the skill
- DBottom line impact of training reviewed
31What is the BEST way to begin changing employee behavior?
- AFlatten the organization
- BProvide more detailed directives
- CChange performance measurement and reward system
- DImplement a suggestion box
32Worker idle time should be accepted in any process because of why?
- AA. Work will eventually run out.
- BB. Workers should have time to work problems and implement improvements
- CC. should not be accepted because they should always be producing
- DD. Workers need to rest
33Which of the following is MOST related to Quality Function Deployment?
- ATotal Quality management
- BJIT Principles
- CHouse of Quality
- DDistribution Requirements Planning
34Material Management organization brings together what organizations?
I. Purchasing
II. Scheduling
III. Finance- AII & III Only
- BI & III Only
- CI, II, & III
- DI & II Only
35What type of environment would MOST likely not control the order status
- AProject
- BJob Shop
- CBatching
- DFlow
36All of the following teams and positions need to be identified for a project EXCEPT
- AProject Manager
- BThe Change Champion
- CExecutive Steering Committee
- DSupplier
37What is the BEST measure for organization flexibility?
- ANumber of skills per employee
- BChange over time
- CNumber of different models produced
- DLead Time
38The decision to use a functional layout or a process layout is dependent on what?
- AVolumes
- BInventory
- CQuality
- DLabor
39An important issue with revenue and expenses is the timing of the money received and the expenses paid. What financial statement helps to highlight this timing issue?
- ACash Flow Statement
- BProfit Statement
- CIncome Statement
- DBalance Sheet
40JIT strives for an economic order quantity of what?
- A0
- BLess than 1 but greater than 0
- C1
- DGreater than 1
41Which of the following are principles of re-engineering?
I. Link parallel activities instead of integrating results
II. Put a decision point where work is performed
III. Capture info once at the source
IV. Treat geographically dispersed resources separately- AI, III, & IV
- BI, II, & IV Only
- CI, II, & III Only
- DII, III, & IV Only
42According to the article "Crafting and Executing Strategy" by Thompson, Strickland and gamble, which of the following are NOT identified as one of the generic competitive strategies that can be used to give a company a competitive advantage?
- AMonopoly provider
- BBroad differentiation
- CLow cost provider
- DBest Cost Provider
43Which of the following is NOT a part of reverse logistics?
- ACustomer Purchase
- BCustomer Returns
- CProduct Recall
- DReusable containers
44Costs that include education, quality training, and supplier certification would be what type of quality cost?
- AInternal Failure Cost
- BAppraisal Cost
- CExternal Failure Cost
- DPrevention Cost
45If a company has a capacity shortfall due to a machine shortage, what is the quickest and most effective way to maximize the capacity constraint?
- ASub contract
- Bhire new workers
- COvertime
- DCreate a full time 2nd shift
46According to the Gavin article, which of the following is NOT an activity that learning organizations are skilled at?
- AExperimentation with new approaches
- BImplementing JIT system
- CSystematic Problem Solving
- DLearning from their own experiences
47Which of the following is NOT a rule for choosing the right measurement?
- AMust cause correct response
- BMeasure more
- CProvide a basis for decisions
- DImmediately understandable
48What would MOST likely indicate that a process should be reengineered rather than incrementally improved?
- AA. Large gap between customer requirements and performance
- BA stable demand signal
- Cexpansion of scope in the process
- Da decentralized organizational structure
49Service level cost what as the service level increases?
- Adecreases steadily
- Bincreases steadily
- Cincreases exponentially
- Ddecreases exponentially
50Using the following information calculate the payback period
Purchase Price = $50,000
Life span of new machine = 7 years
Annual earnings before depreciation and tax = 20,000- A2.5 Years
- B.4 Years
- C4.5 Years
- D17.5 Years
51Using value innovation logic, assets and capabilities should what?
- Anot be constrained by what it already has. It must ask. What would we do differently if starting over?
- BRemoves all equipment and starts over
- Ctarget the mass of capabilities and lets the rest go
- Dleverage its existing assets and capabilities
52Which of the following are approaches to cutting over to a new technology?
I. Big Bang Approach
II. Step Approach
III. Parallel- AII & III Only
- BI, II, & III
- CI & III Only
- DI & II Only
53Strategic Business Plan should be reviewed
- ADay to a month
- BWeekly or monthly
- CEvery 6 months to a year
- DMonthly or quarterly
54What are basic data that is needed to draw a Gnat Chart and Critical path network diagram?
I. Task
II. Duration
III. Code
IV. Dependencies- AI, II, & III Only
- BI, II, & IV Only
- CI, II, III & IV
- DI, III, & IV Only
55Which of the following is a generic strategy to distinguish from competitors?
I. Cost Leadership
II. Product differentiation
III. Focus responsive delivery
IV. Lowest Inventory- AI, II, & III Only
- BII, III, & IV Only
- CI, III, & IV Only
- DI, II, & IV Only
56TQM methodology is for continuously improving a process in small increments. Re-engineering is for what?
- ARe-creating an already existing product
- BImproving the process quickly
- CQuestions whether we need the process to exist at all.
- DImplementing small changes over a long period of time
57What is the result from design for manufacturability?
- AReduced product features
- BLonger design time
- CReduced training needs
- DIncrease in product quality
58Which of the following stage of a product life cycle is NOT related to the market place?
- AEngineering
- BGrowth
- CMaturity
- DIntroduction
59The MOST underutilized resources in a factory is usually what?
- AMaterials
- BWorkers
- CBuilding
- DMachines
60Immediate feedback of performance while doing the task would be a requirement of what?
- ASix Sigma
- BJIT
- CContinuous Improvement
- DQuality at the Source
61The MOST significant impact of electronic business on supply chain management is what?
- ACoordination of information
- BElectronic Data Interface
- CElectronic Kanban
- DReduction of paper products
62When two businesses conduct business through the internet, a common acronym for this is what?
- AB2I
- BB2C
- CBPI
- DB2B
63Well known service merchandisers like Pizza Hut get into foreign markets by how?
- ALicensing
- BJoint Venture
- CFranchising
- DExporting
64The choice to either vertically integrate with a supplier would be directly decided under what strategy?
- AManufacturing Strategy
- BMarketing Strategy
- CFinancial Strategy
- DEngineering Strategy
65Which of the following are critical objectives of process design?
I. Throughput time is reduced to absolute minimum
II. Process supports level of quality to support market
III. Reduce product inventory
IV. Process supports product flexibility to meet market demand- AI, II, & IV Only
- BI, III, & IV Only
- CI, II, & III Only
- DII, III, & IV Only
66Which of the following are profit categories?
I. Gross Profit
II. Operating Profit
III. Net Profit
IV. Variable Profit- AI, II & III Only
- BI, III, & IV Only
- CI, II, III, & IV
- DI, II, & IV Only
67Which of the following are assets of a company?
I. Inventory
II. People
III. Rent
IV. Facilities- AI, III, & IV only
- BI, II, & IV Only
- CII, III, & IV Only
- DI & IV Only
68What is the MOST critical factor for a company to achieve manufacturing excellence?
- AReduce product features
- BQuality Improvement
- CIncrease manufacturing flexibility
- DCost reduction for the customer
69There are 5 performance objectives that are set out to satisfy the market place. The five are Quality, Speed, Flexibility, Cost, and what is the final performance objective?
- AInventory
- BManagement Team
- CDependability
- DSuppliers
70Which of the following is not an area under Theory of Constraints?
- ADrum Buffer Rope Scheduling
- BPerformance Measurements
- CElimination of Waste
- DProcess Tools
71What are principles of strategic revolution?
I. Planning must be different than strategizing
II. Planning is about programming, strategizing is about discovery
III. Planning is for technocrats
IV. Strategizing is for dreamers- AI, II, & III
- BI, II, III, & IV
- CII, III, & IV
- DI, III, & IV
72When a provider is targeting to provide extra special attributes that satisfy niche needs and cost is not the key factor. Which of the 5 generic competitive advantages identified by the text "Crafting and Executing Strategy" by Thompson, Strikland and Gamble would be described?
- AFocused Differentiation
- BBroad Differentiation
- CBest Cost Provider
- DLow-Cost Provider
73According to Davis- what are the biggest problems of major implementations?
I. Not a strong project manager
II. Conflicting interpretations of business goals
III. Uncoordinated choosing and implementation of changes- AI & III Only
- BII & III Only
- CI & II Only
- DI, II, & III
74What measures net profit over the cost of all capital to create the profit?
- ACash to Book Value
- BEconomic Value Added
- CInventory Turns
- DEarnings Before Interest and Taxes (EBIT)
75When each link in the supply chain builds in extra safety in the planned requirements creates what?
- AHigher Quality
- BReduced Inventory
- CHigher Customer Satisfaction
- DBullwhip effect
76Supplier Relationship Managements MOST important intent is to what?
- AReduce Unnecessary Inventory
- BQuicker Lead Time
- CHigher Quality
- DReduce Material Cost
77Sub-contracting is normally planned by whom?
- AExecutive Management
- BMPS Planner
- COperations Director
- DMarketing Manager
78Which of the following are differences from conventional strategic logic and value innovation?
I. Value innovation build on strengths and weaknesses compared to competitors to build a strategic advantage
II. Value innovators ask what if we start a new
III. Value innovators tackle reducing material costs first- AII & III Only
- BI & III Only
- CI & II Only
- DI, II, & III
79Using the following information calculate the average return on investment
Purchase Price = $50,000
Life span of new machine = 7 years
Annual earnings before depreciation and tax = 20,000- A450%
- B40%
- C250%
- D70%
80What is a tool to ensure that each component of work is assigned to a responsible person?
- AResponsibility Assignment Matrix (RAM)
- BWork Breakdown Structure
- CStatement of Work
- DProject Schedule
81Which of the following are product mix flexibility measurements?
I. Manufacturing cycle time
II. New Product introduction time
III. Multi-skilled workers
IV. Supplier quality- AII, III, & IV Only
- BI, II, & III Only
- CI, III, & IV Only
- DI, II, & IV Only
82There are three elements in a project that if you change one you must change one or both of the other two. Which of the following is NOT included in the project management triangle?
- APeople
- BQuality
- CDuration
- DCost
83Out of the different approaches to cutting over to a new technology, which one utilizes the least amount of human resources?
- AParallel Approach
- BStep Approach
- CBig Bang Approach
- DLocal Approach
84Which of the following are a basic approaches to compensation?
I. Cost Based
II. Fixed Rates
III. Skills Based
IV. Profit Sharing- AII, III, & IV Only
- BI, III, & IV Only
- CI, II, & III Only
- DI, II, & IV Only
85What is the FIRST thing in the phases of change?
- APlan the project
- BSystemize the change
- CIdentify the Project
- DAction the Plan
86Which of the following are performance indicator groups?
I. Enablers that promote positive improvements
II. Inhibitors, which encourage the practices that are contrary to the desired principles
III. Disablers - discouraging bad behavior through punishment- AI & II Only
- BI, II, & III
- CI & III Only
- DII & III Only
87The company's vision is made up of from four view points. Which of the following is NOT one of those viewpoints?
- AThe business strategy set by management
- BThe resources currently or planned to be available
- CThe government
- DThe operations staff's input based on experience
88Which of the following is NOT one of the five principles of quality?
- AValue Based Quality
- BBOM Quality
- CManufacturing Based Quality
- DTranscendent Quality
89A typical objective of becoming a world class organization is what?
- ABusiness Strategy
- BStrategic Planning Model
- CCorporate Strategy
- DMission Statement
90Which of the following BEST describes the weakness of management accounting reports as performance measures?
- ANot flexible to fit specific department's environments
- BNot directly related to quality, customer service, reliability, or flexibility
- CMeasure of return on investment can be misleading
- DReports are too late for management to take action
91When told to eliminate waste, what should you be looking to eliminate?
- AExtra Process Steps that are Not Necessary
- BBad Product Quality
- CAnything being done that is unnecessary
- DPaperwork Errors
92When dealing with a partner company, which of the following are risks to a partnership?
I. Each partner want to be the senior leader
II. Difference in language
III. Different operating practices
IV. Gaining direct access to a foreign market- AI, III, & IV Only
- BI, II, & IV Only
- CII, III, & IV Only
- DI, II, & III Only
93A local manufacturing company knows that its current stock turns equals 4. It also sees that a local software company has a stock turn of 22. What does this baseline say about the local manufacturing company?
- ASoftware company is able to more quickly get their product out the door compared to the local manufacturing company
- BSoftware company manages their inventory better than the manufacturing company
- CNothing - can not compare stock turns between different companies
- DSoftware company is slower than the manufacturing company to get their product out the door
94When a provider is targeting the best value for their money, the aim is to provide extra value at a good price. Which of the 5 generic competitive advantages identified by the text "Crafting and Executing Strategy" by Thompson, Strikland and Gamble would be described?
- ABroad Differentiation
- BLow-Cost Provider
- CFocused Differentiation
- DBest Cost Provider
95A company that has a functional layout and utilizing a job shop manufacturing process should use what type of strategy focus?
- AService Focus
- BProduct Focus
- CProcess Focus
- DBusiness Focus
96According to Stonebraker and Leong article, which of the following is NOT a dimension of operations management?
- ACritical Resources
- BOperation management Function
- CSales
- DLevel of interaction
97For employee empowerment to work properly which of the following choices are needed to be successful?
I. Education and Training to the employee
II. Proper performance measurements of employees
III. Work procedures and Methods- AI & II Only
- BI, II, & III
- CII & III Only
- DI & III Only
98A company is considering some brand new equipment that will have a major impact on the production process. What will likely cause the MOST delays in implementing the new equipment?
- ANet enough skilled technicians
- BNew technology conflicts with current personnel and culture
- CMaintenance support does not exist yet for new equipment
- DDetermining how to use new machine
99Which of the following would NOT contribute to the strategic planning process?
- ADepartment Heads
- BUnions
- CCompetitor Management
- DTop Management
100What is the first thing to do in a Kaizan event process?
- AIdentify room for improvement
- BForm a team
- CProvide education to team
- DChoose a facilitator
101According to the Kapp article, which of the following are levels of training evaluation?
I. Pre-test before coming to training
II. Test or demonstration of the skill
III. Evaluation checks to ensure student is using the skills learned in training IV. Bottom line impact of training reviewed- AII, III, & IV Only
- BI, II, & IV Only
- CI, III, & IV Only
- DI, II, & III Only
102A process flow chart could also be described as an expanded what?
- AThought Process Map
- BRouting File
- CHOQ Diagram
- DInventory File
103A car manufacturer decides to allow a foreign company to create a car with their car logo on it because it costs too much to ship the cars. The car manufacturer has implemented what type of channel strategy?
- AJoint Venture
- BExporting
- CLicensing
- DFranchising
104If additional man-power is needed during the free-slack period of a project, what is the impact to the delivery time for that project?
- ADecreased costs
- BComplete earlier than scheduled
- CComplete later than scheduled
- DNo change
105Which of the following would be included in the liabilities category of the balance sheet?
I. Accounts payable
II. Provisions for taxes
III. Accounts receivable- AII & III Only
- BI & II Only
- CI & III Only
- DI, II, & III
106What is a typical advantage of vertical integration?
- AIncreased buying power
- BDecrease levels of BOM
- CControl over critical capacities
- DManufacturing flexibility
107Which of the following are parts of reverse logistics?
I. Waste management
II. Hazardous waste disposal
III. Product Quality- AI, II, & III
- BI & III Only
- CII & III Only
- DI & II Only
108The objective of a product launch is to what?
- AHow to be more efficient in the supply chain
- BGet in front of a prospective customers and tempt them to buy
- CTo stop production or not
- DHow to gain market share
109The difference between risks and issues is that risks what?
- AA. Has already happened
- BB. Have not happened yet, but will guarantee happen in the future
- CC. Hurt the financials
- DD. May happen, but have not happened yet
110A p-chart is a SPC chart for measuring what?
- AStatistical average of non-conformances
- BNumber of non-conformances
- CPercentage of non-conformances
- DNumber of non-conformances per unit
111Which one of the three parts of sustainability would help answer the question can energy consumption is reduced by using new environmental controls?
- AEconomic
- BSocial
- CProfit
- DEnvironmental
112At a workbench the factory worker needs to assemble several electronic components, the worker is not able to place the components onto the wrong area of the board because they would not fit. This would be considered what?
- ATotal Quality management (TQM)
- BKaizen
- CSix Sigma
- DPoka Yoke
113Which of the following technique is MOST helpful in transition the design phase to the production phase smoothly?
- AEmployee Involvement
- BPrototyping
- CKanban Event
- DQuality Circles
114What are considered basic approaches to sales?
I. Making a range of products the company wants to make, then going into the market place to sell the product
II. Specializing in a single product company wants to make, then attempt to sell product to anyone that would want it
III. Making what the market place wants, and being better than the competition at making it- AI & II Only
- BI & III Only
- CIII Only
- DII & III Only
115The difference between gross margin and profit margin is what?
- AFixed costs
- BSales Revenue
- CVariable costs
- DManufacturing costs
116A chocolate factory in Canada produces a limited number of products in high volume should use what type of strategy focus?
- ABusiness Focus
- BProduct Focus
- CMarketing Focus
- DProcess Focus
117A balanced scorecard has what main topics in it?
I. Financial perspective
II. Customer perspective
III. Internal Business Perspective
IV. Innovation and Learning Perspective- AI, II, & III Only
- BI, III, & IV Only
- CI, II, III, & IV
- DI, II, & IV Only
118Overall control is maintained by what in a batch shop?
- ACRP
- BDetailed Floor Reporting
- CMaster Production Schedule
- DRCCP
119Allocating individuals to a task should in what step of a project?
- AImplementing the project
- BPlanning the project
- CExecuting the project
- DSupporting the project
120Which of the following does NOT support forward integration?
- AHouse of Quality
- BElectronic data interface
- CDistribution requirement planning
- DCapacity Requirements Planning
121Which of the following is NOT a well-established project investment measurement?
- AAverage Return on Investment
- BManagement analysis
- CNet Present Value
- DPayback Method
122Which of the following would be the worst basis for a new plant location?
- AFacility Size
- BClose to supplier
- CLabor Rates
- DClose to Transportation Hub
123A workforce should not only be trained in their technical aspects of their job, but also what would be MOST important skill for employees?
- AA. Project management Skills
- BB. JIT concept skills
- CC. Problem Solving Skills
- DD. IT systems skills
124What is the BEST way to document customer wants in a product?
- AInterview management
- BReview Market Intelligence
- CCustomer Survey
- DInterview competitor of similar product
125Companies that not only take on the responsibility of the physical movement of goods between a supplier and a customer, but also take more of the supply chain service requirements are called what?
- AFourth Part Logistics companies
- BFirst Party Logistics Companies
- CThird Party Logistics companies
- DSecond Party Logistics companies
126A company's business strategy must reflect company's what?
- ACompetitive Advantage
- BPricing Strategy
- CBusiness Strategy
- DManufacturing Strategy
127The difference between a bottleneck and a capacity constrained resource is what?
- ACapacity constrained is not a bottle neck, but is close to becoming a bottleneck.
- BCapacity constrained is a bottleneck, but only a small bottleneck.
- CCapacity constrained is an extremely bad bottleneck
- DNo difference
128What performance measurement would be BEST for measuring JIT manufacturing operations?
- AInventory Turns
- BEquipment utilization
- CLabor efficiency
- DOverhead variances
129Which of the following are critical designs to manufacturing performance measures?
I. Percentage of common parts
II. Percentage of non-value added operations
III. Number of Suppliers- AI & III Only
- BII & III Only
- CI, II, & III
- DI & II Only
130When implementing a large scale IT project, what is the MOST likely to provide end-user support for the new system?
- AVerifying system requirements are in the system before deploying
- BInvolve everyone in reviews and approvals through the design and implementation of the system
- CProviding high quality detailed training materials
- DCommunicating regularly the strategic objectives
131What is used to prove that the decision made in the project meetings do in fact work as expected, and to train the users in the system?
- AModule training
- BSpecific theoretical education
- CFull Deployment
- DConference Room Pilot
132What is the BEST way to reduce inventory?
- AImplement Kanban
- BImplement Work Cells
- CImplement Cycle Count Program
- DImplement JIT
133Which of the following is NOT included on the routing file?
- AManufacturing Instructions
- BSet-Up Time
- CUnit Run Time
- DCurrent Inventory
134Which of the following are rules for choosing right measurements?
I. Economical to obtain and supply
II. Provide a basis for decisions
III. Easily correct and interpret
IV. Multiple Measures are better than single- AI, III, & IV Only
- BI, II, III, & IV
- CI, II, & III Only
- DI, II, & IV Only
135According to Whitney - which of the following is NOT a reason businesses lose focus on strategic planning and don't refocus?
- AToo much business/ not needed
- BPreoccupied with the past or the present
- CMisunderstand the future
- DHave no formal procedure to cut back, only grow
136Top management completes all of the following in Manufacturing Planning and Control System EXCEPT
- ASales and Operations Planning
- BResource Requirements Planning
- CBusiness Planning
- DDistribution Planning
137Which of the following is NOT one of the four elements of competitive advantage?
- ATime
- BManufacturing Strategy
- CQuality
- DFlexibility
138Which of the following are dimensions of operations management according to stonebraker and Leong?
I. Marketing
II. Critical resources
III. Purchasing
IV. Level of interaction- AI, III, & IV Only
- BI, II, & III Only
- CII, III, & IV Only
- DI, II, & IV Only
139Which of the following are documents created during the planning Phase?
I. Implementation document
II. Project schedule
III. Responsibility Assignment Matrix
IV. Work Breakdown Structure- AI, II, & IV Only
- BI, II, & III Only
- CII, III, & IV
- DI, III, & IV Only
140What type of partnering comes from a product level where the supplier shares the cost of developing a specific product and the customer will use the product in their production?
- ATechnical Partnering
- BSales Partnering
- CStrategic Partnering
- DOperational Partnering
141What type of costing identifies each variable cost and also assigns fixed costs to each unit of production?
- ACommon Costing
- BAbsorption Costing
- CActivity Based Costing
- DTraditional Costing
142To enhance productivity from the workforce which of the following must happen?
I. Specialize worker assignments
II. Poka yoke a process
III. Reorganize people and equipment to match product flow- AI, II, & III
- BI & III Only
- CII & III Only
- DI & II Only
143A local furniture factory is planning on producing their goods in their already existing plant and then shipping the order to foreign customers. What international distribution channel strategy is this company taking?
- AJoint Venture
- BFranchising
- CLicensing
- DExporting
144Lowest utilization of machines would MOST LIKELY come from what manufacturing environment?
- ABatch Manufacturing
- BGroup Technology
- CCellular Manufacturing
- DTraditional Layout
145What is the BEST motivator for employees to do something?
- ARecognition by peers
- BGift from company
- CRecognition from boss
- DMoney
146What gives employees the responsibility to make decisions regarding their own jobs and tasks?
- AQuality Circle
- BEmployee Support
- CEmployee Empowerment
- DConcurrent engineering
147Schroeder and Conden alignment process says technology can follow strategy and strategy can follow technology, however strategy and technology can NOT follow what?
- AMeasurements
- BChange
- CStrategic plan
- DSkills
148Which of the following contributes the MOST to improving supplier delivery reliability?
- AImproved relationship with expediters
- BUse of Electronic Data Interface
- CUse of an electronic portal
- DLong-term contracts with suppliers
149Which of the following are basic approaches to competitive advantage?
I. Manufacturing Strategy
II. Price Leadership
III. Product Differentiation
IV. Customer Focus- AII, III, & IV
- BI, II, & III Only
- CI, III, & IV Only
- DI, II, & IV Only
150Which of the following is NOT a principle of re-engineering?
- ACapture info wherever it is available
- BOrganize around outcomes, not tasks
- CSubsume info processing work into the real work that produces info
- DHave those that use the output of the process perform the process
151What is the MOST LIKELY reason a project fails?
- ABad project team
- BBad project manager
- CLack of training
- DNot the appropriate tools
152Looking at the project investment for a project comes out to an average rate or return of 22%. The current hurdle rate for the company is 25%. What should the company do with this project?
- Astart project when resources becomes available - barely meets minimum threshold
- BStart project immediately - meets minimum threshold
- CNot start- does not meet minimum threshold
- DCan not tell with information provided
153Marketing strategy supports which of the following?
I. Corporate Strategy
II. Business Strategy
III. Financial Strategy
IV. Manufacturing Strategy- AI & IV Only
- BI & II Only
- CI, II, III, & IV
- DII & III Only
154When a company "flattens their organization" this means what?
- AOrganization growth is now flat
- BHead count is reduced
- CThe company is bankrupt
- DLayers are removed from top managers and workers
155Which of the following are NOT considered a part of the quality management principles?
- AInternal Focus
- BMutually beneficial supplier relationships
- CFactual Approach to decision making
- DContinuous Improvement
156What type of regulation can restrict association's members in the way they operate?
- ANon-compulsory
- BLegislation
- CGovernment
- DCompulsory
157What is the FIRST step in the evolution of inspection processes performed on a product?
- AParts are not checked, but the process is checked periodically
- B100% inspection of parts
- CSupplier certified and materials and process are not inspected
- DSample check each delivery of a part
158In a jobbing environment, what is the MOST important item?
- ASuppliers
- BSkilled Employees
- CDesign Documentation
- DInventory
159When human resources function and accounts payable is located and reports into the head office is what type of organization structure?
- AFunctional
- BMatrix
- CCentralized
- DDecentralized
160When a customer is reviewing to buy a new set of office furniture, he always buys from whoever is the lowest cost. Cost would be a what for this customer?
- AOrder qualifier
- BDriver
- CDeterrent
- DOrder winner
161During the project justification stage of a project, which of the following is used for internal rate of return?
- ADiscounted cash flow
- BCommon Distribution
- CABC analysis
- DPareto Diagram
162Which of the following are dimensions of flexibility?
I. Total volume flexibility
II. Product Mix flexibility
III. Labor Flexibility
IV. New Product Flexibility- AI, II, & IV Only
- BI, II, III, & IV
- CI, II, & III Only
- DII, III, & IV Only
163On a balance sheet, the assets category contains which of the following?
I. Fixed assets
II. Current assets
III. Accounts receivable
IV. Cash on hand- AI, II, & IV Only
- BI, II, III, & IV
- CI, II, & III Only
- DI & II Only
164Which of the following are counterproductive traditional measures?
I. Quality
II. Individual Incentives
III. Machine utilization
IV. Labor utilization- AI, II, & IV Only
- BI, II, & III Only
- CII, III, & IV Only
- DI, III, & IV Only
165What is the next thing to do in process improvement after determining if the process is valuable to work on?
- ADetermine Root Cause Using an Ishikawa Diagram
- BDocument the as-is process flow
- CDocument To-Be Process Flow Diagram
- DBrainstorm Process Improvement Ideas
166Which of the following are types of functional strategies?
I. Financial strategy
II. Product development strategy
III. Marketing Strategy
IV. Operations Strategy- AI, III, & IV only
- BI, II, & IV Only
- CI, II, III, & IV
- DI, II, & III Only
167What is the best process to follow to analyze a number of competing suppliers all competing for your business?
- ACustomer Satisfaction Scores
- BSWOT Analysis
- CMarket Analysis
- DBest Cost Provider
168What is MOST important for a make or buy decision?
- AKanban Square
- BProcess Map
- CBreakeven analysis
- DHouse of Quality
169Which of the following is NOT a visual technique?
- APush system
- BDual Card Kanban
- CDaily Schedule Board
- DKanban Squares
170Which of the following are categories of flexibility
I. Modification flexibility
II. Rerouting flexibility
III. Design change flexibility
IV. Mix Flexibility- AI, II, III, & IV
- BI, II, & III Only
- CI, II, & IV Only
- DI, III, & IV Only
171Which of the following are different types of stratagies?
I. Financial Strategy
II. Growth Strategy
III. Operations Strategy
IV. Marketing Strategy- AI, III, & IV Only
- BI, II, III, & IV
- CI, II, & III Only
- DI, II, & IV Only
172If increasing a manager's span of control, what would that look like to the manager?
- AManager is now allowed to punish his employees more than he used to be able to
- BManager gives up a portion of his group to specialize in one area
- CManager is able to give bonuses to his employees more than he used to
- DWhere the manager used to only control one department he now controls multiple functions and departments
173Margin is a measurement of management's ability to control what?
- ASales
- BQuality
- CInventory
- DOperating costs
174Traditionally, all of the following are variable production costs EXCEPT
- AVariable overhead costs
- BDirect Labor
- CInventory
- DDirect Material
175Which is MOST associated with a flow line of production activity control?
- ABack-flushing
- BCount points
- CLow scrap ratio
- DBatching
176What organizational structure includes a formal structure with defined staff reporting into marketing, sales, manufacturing, etc.
- AGroup Structure
- BFunctional Structure
- CSimple Structure
- DDivisional Structure
177A distribution center has implemented a process where when a supplier delivers goods, it is received, sorted, and then loaded into an outgoing vehicle within the day so the material never reaches inventory. What is this distribution center doing?
- AAKanban
- BCross Docking
- CThird Party Logistics
- DReverse Logistics
178Which of the following are characteristics of a project?
I. Involvement of a cross functional group of people
II. Limited set of resources
III. Logical sequence of activities
IV. Clear user of the results- AI, II, & III Only
- BII, III, & IV Only
- CI, II, & IV
- DI, II, III,& IV
179Kaizen is the Japanese word for what?
- AContinuous Improvement
- BQuality
- CMistake Proof
- DVisual Signal
180A new company experienced tremendous growth in their first year. After the first year sales began to slightly decline. The new company lost focus on their strategic planning during this time MOST likely because of why? (Whitney article)
- AToo much business/ not needed
- BPreoccupied with the past or the present
- CHave no formal procedure to cut back, only grow
- DMisunderstand the future
181What is the last thing to do in a Kaizan event process?
- AChoose a facilitator
- BMake sure team is on track to conclusion
- CProvide education to team
- DForm a team
182Which of the following are objectives of operations strategy?
I. Alignment
II. Vision
III. Kanban Implementation
IV. Performance Objectives- AI, III, & IV Only
- BI, II, & III Only
- CI, II, & IV Only
- DII, III, & IV Only
183Which of the following would BEST describe an infrastructure choice?
- AMake or buy products
- BWhere plant should be located
- CThe range of products that should be made in the plant
- DDeciding the organizational design
184When a company is using design for manufacturability the result is supposed to be what?
- AReduce product features
- BDelay product introduction
- CImprove product quality
- DIncrease management span of control
185What are types of process objects from Davenport and Short
I. Logical
II. Physical
III. Informational- AII & III Only
- BI, II, & III
- CI & III Only
- DI & II Only
186Environmental scanning is defined as what?
- ABenchmarking competitors
- BProcess used to find out all the key approaches used by a company and the advantages it gives them in the market place.
- CReviewing metrics of the marketplace
- DReviewing land for any potential environmental disaster
187Which of the following is NOT a competitive dimension of manufacturing?
- AQuality
- BImplementing JIT
- CCost
- DFlexibility
188What would be the most accurate after implementing Activity Based Costing?
- AOverhead Costs
- BUnit Revenue
- CLabor Cost
- DMaterial Cost
189One of the first and most important items to review in process improvement is to what?
- ADocument Baseline Process Flow Chart
- BDetermine Root Cause Using an Ishikawa Diagram
- CDetermine if the process is even valuable
- DBrainstorm Process Improvement Ideas
190Which of the following are major categories of infrastructure?
I. Capacity Plans
II. Major Systems
III. Workforce Involvement
IV. Organizational Design- AI, II, & IV Only
- BII, III, & IV Only
- CI, II, & III Only
- DI, III, & IV Only
191What is defined as an in increase in the number of tasks that an employee performs?
- AJob Enrichment
- BDegree of Specialization
- CJob Enlargement
- DJob Rotation
192What is used to support the mission, goals, and objectives of the organization?
- AProduction Plan
- BBusiness Plan
- CStrategic Plan
- DOperations Plan
193All of the following are phases companies go through for performance measurement EXCEPT?
- ACut the Gordian knot
- BChange only what is necessary
- CTinkering with cost systems
- DEmbrace change
194If a company decided to buy out a customer that purchases their products for distribution, it would be defined as what?
- AManufacturing Strategy
- BBusiness Strategy
- CForward Integration
- DBackward Integration
195What manufacturing environment would be the most expensive to increase capacity?
- AProject
- BJob Shop
- CBatch Manufacturing
- DContinuous Manufacturing
196What profit adds earnings less miscellaneous income and expenses such as royalties, interest, and tax?
- AFixed Profit
- BGross Profit
- COperating Profit
- DNet Profit
197Which of the following is NOT an approach to creating the best overall company strategy?
- ASupplier Approach
- BReductionist approach
- CTrade-off approach
- DOverview approach
198What best measures a "good design"?
- AEngineering approval
- BValue to the customer
- CLowest cost of product
- DBest utilization of plant resources
199Which of the following is NOT a measurement for sales?
- ASales vs. Inventory
- BSales vs. forecast
- CNumber of new customers
- DSales vs. quotas
200The difference between gross margin and profit margin is what?
- AFixed costs
- BSales Revenue
- CVariable costs
- DManufacturing costs
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- Quiz on SMR_1, created by Jesus De Los Santos on 18/11/2018.
- Author
- Jesus De Los Santos
- Language
- Español
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