Karteikarten
Logistics Test 2
Karten in diesem Stapel (22)
- 1Convenience products require ............distributionIntensive
- 2Coca Cola is in the ..............phase of its life cycleMaturity
- 3Customer service levels for convenience products are typically .....................High
- 4Order convenience is an element of the ................................phase of typical customer service modelTransaction
- 5Transhipment is an element of the ................phase of a typical customer service modelTransaction
- 6Management Services is an element of the .............................phase of a typical customer servicePre-Transaction
- 7The most common penalising action, imposed on suppliers for logistics service failure is......Reduce volume of business
- 8....................carriage has an advantage over other carriers because of the flexibility and economy it offersprivate
- 9..................is the dominant transportation mode for bulk land locked shipmentsRail
- 10The most common measurement of logistics customer service is............Product Availability
- 11The typical measurement unit for distribution system flexibility isResponse time to special requests
- 12the term.......................refers to shipping products between various distribution locations to avoid stock outsTranshipment
- 13Transportation costs can vary within the cost of service pricing approach because of two major factors, namely.........................and ........................Distance
Volume - 14.................................pricing establishes transportation rates at levels that cover a fixed and variable costs, plus some profit marginCost of service
- 15A.................carrier is a for-hire carrier that does not serve the general publiccontract
- 16Road carriers can be classified into two general categories of carriers, namely ..................and ........................General
Specialised - 17Some of the disadvatages of rail transport may be overcome by the use of ...........or...........Container On Flat Car (COFC)
Trailer On Flat Car (TOFC) - 18Examples of intangible servicesAfter Sales Support
Company Image
Product information and communication - 19Explain the reasons why pipeline transportation is able to deliver products in a safe, efficient and effective mannerControlled by computer
Leaks are extremely rare
Not affected by weather conditions
Not labour intensive - 20Identify the most important logistics customer service elements that require managerial attentionOn time delivery
Order Fill Rate
Accurate Documentation
Product Condition - 21Discuss the characteristics of a written statement of customer service policyBased on Customers needs
Define Service standard
Determine performance and service measures
Must be Operationally Realistic - 22Logistics decision making would be enhanced if we knew how sales change with changes in logistics service levels. Depict Three distinct stages of the sales service relationship curve by means of a neatly labeled diagram