Karteikarten
Oral presentation & interaction
Karten in diesem Stapel (30)
- 1Name the 7 components of skilled communication.- Should be transactional.
- Should be goal-directed.
- Should be interrelated (simultaneous)
- Skills should be appropriate to the situation.
- Skills should be identifiably units of behavior.
- Behaviors are learned.
- Skills are under cognitive control. - 2Name the three mediums, and explain them.- Presentational (voice, body, face)
- Representational (books, paintings, pictures)
- Technological (internet, phone, tv, radio) - 3What are codes, and name an example.- Signs and symbols specifying specific rules.
- Examples: French, sign-language, cultural codes. - 4What is noise? Give examples.Any interference with the success of the communicative act.
Examples: Body language, lack of eye-contact. - 5What is context?Physical setting, social aspect, chronological, cultural, relationship (including status).
- 6Name three factors in relationship negotiation.- Affiliation (liking)
- Dominance (eye-contact, politeness, hesitance)
- Intensity - 7Name, and explain, the five knowledge schemas.- Self-schema (knowledge of self)
- Event schema (where are you, what is the situation)
- Roles (expectations due to roles)
- Causal (if I do x, the y will happen)
- Person (social categorization of others, stereotypes) - 8Examples of what people bring to social encounters as baggage.- Assumption
- Emotions
- Expectations
- Experiences
- Motives
- Values - 9What is emotional intelligence?The ability to understand and manage your own and other's mood and emotions.
- 10Name and explain the types of non-verbal communication (book)- Haptics (physical touch)
- Kinesics (body movement: gestures, head nods, posture, facial expression, eye contact)
- Proxemics (through personal space)
- Physical characteristics (body shape, size)
- Environmental factors (social surroundings)
- Vocalics (communication through non-verbal elements of speech such as pitch, intonation, etc) - 11Name and explain the types of non-verbal communication (article)Paralanguage (what lies between verbal and NVC)
- Vocal qualifiers: Volume, pitch, intonation
- Vocalization: 'Ahem' 'Uhm', etc. Fillers.
Non-verbal messages
- Eye-contact
- Facial expressions
- Gestures (head movements etc)
- Timing (who initiates)
- Touching
- The language of space
- Appearance
- Silence - 12Explain difference between pitch, volume, intonation, stressPitch: Relative highness or lowness of the voice.
Volume: How high it is being said.
Intonation: Variation in pitch
Stress: Where to emphasize on the word. - 13Explain the three circles of English as a lingua franca.Inner circle: English as L1/mother tongue. UK, US.
Outer circle: English as L2, second language (India)
Expanding circle: English used, but not as L1 or L2. (DK, GE, etc)
(Dual context: countries with both 'outer' and expanding characteristics)
(IBL: English as international business language) - 14Name the four possible employee responses to switching to English.Focus on buy-in and belief.
- Oppressed
- Frustrated
- Indifferent
- Inspired - 15Name the types of miscommunication.- Total lack of understanding
- Distortion of the message
- Inappropriateness/cultural insensitivity
- Insufficient vocabulary - 16Specific vs diffuse cultures.Specific: Direct, to the point, precise, blunt, could be perceived as aggressive. Western.
Diffuse: Indirect, evasive, aimless, could be perceived aloof, shy. Asian. - 17Name the three important factors of self-disclosure.- Emotional timing.
- Relevance timing.
- Situational timing. - 18Five step process to self-disclosure.- Build foundation of self-knowledge.
- Consider relevance to the task
- Keep disclosures genuine
- Understand cultural and organizational context.
- Delay of avoid overly personal revelations. - 19Communication strategy: Explain Grice's maxims.The maxim of quantity: try to be as informative as possible and give the information needed. No more.
The maxim of quality: try to be as truthful as possible.
The maxim of relation: try to be as relevant as possible.
The maxim of manner: try to be as clear, brief, orderly as possible. - 20Name the 6 specific listening strategies.- Discriminative listening (look for reaction)
- Comprehension listening (try to understand)
- Evaluative listening (try to form opinion)
- Appreciative listening (seek emotional satisfaction)
- Empathic listening (try to demonstrate compassion)
- Dialogic listening (listen to create meaning) - 21Two overall listening strategies.Top-down: Listening taps into background knowledge, situation, context
Bottom-up: Language based. Look for detail, specific words. - 22What is reflection?Statements in the interviewer's own words that encapsulate the words of the interviewee.
- 23What is persuasion?Persuasion is influence when there is resistance. Or "the conscious manipulation…to induce others to take action"
E.g. getting a friend to hang out, making suggestions to boss. - 24What is two-way persuasion called?A negotiation.
- 25Name the six main purposes of pursuasion.- Adoption (start new...)
- Continuance (keep doing...)
- Improvement (do it better...)
- Deterrence (Don't...)
- Discontinuance (Stop...)
- Reduction (Do it less...) - 26Consider the time aspect of persuasion success.- Instant success.
- No change.
- Increased resistance.
- Delayed success (sleeper effect) - 27Effective team performance affected by what factors.- External conditions
- Resources of group members.
- Structure of the group.
- Group process
- Group task
- Group composition - 28Explain the Johari window model.Four quadrants which illustrates one person.
- Open area (what is known to self and known to others)
- Blind area (what is unknown to self, but known to others)
- Hidden area (what is known to self, but not known to others)
- Unknown area (what is unknown to yourself and others) - 29Explain the ACE model.Analysis of your 'voice'.
- Signature voice (where you want to be)
- Driving voice (high voice for self, low voice for others)
- Supportive voice (low voice for self, high voice for others)
- Passive voice (low voice for both)
ACE: Find you assumptions, communication strategies, and energy. Identify your strengths and weaknesses. - 30What are open questions better at than closed?- More accurate
- Better at promoting self-disclosure
Informationen
- Beschreibung
- OPI exam, Copenhagen Business School
- Erstellt von
- Jonas Klint Westermann
- Aufrufe
- 137
- Tags
- Bewertung