QUALITY MANAGEMENT

Quality management

QUALITY MANAGEMENT CONCEPTS

THE MALCOLM BALDRIGE NATIONAL QUALITY AWARD

THE COST OF QUALITY

THE SEVEN QUALITY CONTROL TOOLS

THE TAGUCHI APPROACH

PROCESS CAPABILITY

COMPARISON OF THE QUALITY PIONEERS

Between the middle and late 1960s, more executives began searching for new management Deming’s definition of quality is “continuous improvement.” Although variations cannot be entirely eliminated, we can learn more about them and eventually reduce them.

Dr. Taguchi started to develop new methods to optimize the process of engineering experimentation.

To become a world-class competitor, companies need a model to integrate the continuous improvement tools into a system that involves participative

THE LEADERSHIP

STRATEGIC PLANNING

THE CUSTOMER

ACCEPTANCE SAMPLING

IMPLEMENTING SIX SIGMA

LEAN SIX SIGMA AND DMAIC

THE MOVEMENT OF QUALITY

DEFINITION OF QUALITY

INTRODUCTION

The project management approach is relatively modern

The growth of project management can be traced through topics such as roles and responsibilities, organizational structures, delegation of authority and decision-making, and especially corporate profitability

The growth and acceptance of project management has changed significantly over the past forty years, and these changes are expected to continue well into the twenty-first century

QUALITY LEADERSHIP

RESPONSIBILITY OF QUALITY

QUALITY CIRCLES

JUST IN TIME MANUFACTURING

TOTAL QUALITY MANAGEMENT

STUDYING TIPS FOR THE PMI PROJECT MANGEMENT CERTIFICATION EXAM

General systems theory has been in existence for more than four decades.

General systems theory implies the creation of a management technique that is able to cut across many organizational disciplines

Organizational theory and management philosophies have undergone a dramatic change in recent years with the emergence of the project management approach to management

DEMING

JURAN

CROSBY

The project manager has the ultimate responsibility for quality management on the project. Quality management has equal priority with cost and schedule management

To verify that a product or service meets the customer’s requirements requires the measurement of the costs of quality

PREVENTION COSTS

APPRAISAL COSTS

More important than the quantitative methods themselves is their impact on the basic philosophy of business.

Companies today are managing projects more informally than before. Informal project management does have some degree of formality but emphasizes managing the project with a minimum amount of paperwork

the definition of success has been meeting the customer’s expectations regardless of whether or not the customer is internal or external

Very few projects are ever completed without trade-offs or scope changes on time, cost, and quality.

The definition of success can also vary according to who the stakeholder is each of the following can have his or her own definition of success on a project:

Costumers

The Six Sigma project executioners are sometimes called “black belts,” “top guns,” “change agents,” or “trailblazers,” depending on the company deploying the strategy

Six Sigma is a quality initiative that was born at Motorola in the 1980s. The primary focus of the Six Sigma process improvement methodology, also known as DMAIC, is to reduce defects that are defined by the customer of the process.

When Six Sigma and lean manufacturing are integrated, the project team utilizes the project management methodology to lead them through the lean Six Sigma toolbox and make dramatic improvements to business processes.

During the past few years, there has been at least partial agreement about the life-cycle phases of a product. They include:

Research and development

Market introduction

Growth

The project manager is ultimately responsible for the quality of the project. This is true for the same reason the president of the company is ultimately responsible for quality in a corporation.

Contractual closure is the verification and signoff that all deliverables required for this phase have been completed and all action items have been fulfilled.

The employees involved in quality circles meet frequently either at someone’s home or at the plant before the shift begins.

The benefits of quality circles include:

Achieving project management excellence, or maturity, is more likely with a repetitive process that can be used on each and every project.

There is no explicit definition of total quality management. Some people define it as providing the customer with quality products at the right time and at the right place

solicit ideas for improvement

Understanding the following principles is beneficial if the reader is using this text to study for the PMP® Certification Exam:

The problem with over-the-fence management was that the customer had no single contact point for questions

THE INFORMATION

THE HUMAN RESOURCE DEVELOPMENT

THE PROCESS MANAGEMENT CATEGORY

Quality policy

QUALITY OBJETIVES

Employees

Management

Stockholders

Government agencies

The Six Sigma strategy involves the use of statistical tools within a structured methodology for gaining the knowledge needed to create products and services better, faster, and less expensively than the competition.

Maturity

Deterioration

ENCOURAGE AND DEVELOP TEAMS

QUALITY ASSURANCE

QUALITY CONTROL

INTERNAL FAILURE COSTS

IDENTIFY THE PROBLEM

SELECT INTERDISCIPLINARY BRAINSTORMING TEAM

DRAW PROBLEM BOX AND PRIME ARROW

IDENTIFY DEFECT CAUSES

IDENTIFY CORRECTIVE ACTION

IMPROVED QUALITY OF PRODUCTS AND SERVICES

BETTER ORGANIZATIONAL COMUNICATIONS

IMPROVED WORKERS PERFOMANCE

IMPORVED MORALE

CONTRIBUTIONS BY THE QUALITY PIONEERS

CONCEPT OF TOTAL QUALITY MANAGEMNET

IMPORTANCE OF QUALITY AUDIT

QUALITY CONTROL TOOLS

CONCEPT OF COST QUALITY