Quality Management and TQM
847 resources created by 689 users
This Quality Management and TQM page on GoConqr gathers community-made quizzes, mind maps, flashcards, flowcharts and notes, from quality costs and the House of Quality to Deming's 14 points, Kaizen and ISO 9001. It's built for university students and professional candidates practising quality concepts, tools and terminology, and for teachers after ready-made material. There are over 800 resources here, including more than 20 quizzes, over 600 mind maps and more than 40 flashcard sets. Pick a topic, try a quiz to find your gaps, then make notes of your own.
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- Quality Concepts and Dimensions45
- History of Quality Management11
- Quality Gurus and Philosophies70
- Quality Management Principles18
- Cost of Quality22
- Quality Management Systems and Models31
- ISO 9000 and Quality Standards51
- Quality Planning and Quality Function Deployment26
- Quality Assurance and Quality Control24
- Quality Audits and Corrective Actions16
- Quality Tools and Techniques79
- Continuous Improvement and Lean22
- Six Sigma and Statistical Process Control28
Top Quality Management and TQM resources
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95 questionsQDM Final Which of the following can be achieved through quality improvements?
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34 questionsINMGT 325- Chapter 2 Quiz The essence of Crosby’s quality philosophy is embodied in what he calls the:
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Mind map Sab7#83 Quality_Costs
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20 questionsINMGT 325- Chapter 3 Quiz The internal customers of a company are those people who ultimately purchase and use the company’s products.
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20 questionsQMS-ISMS Quiz Below is one of the "Benefits of ISMS"
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17 cardsCH 18: Quality Assurance Chapter 18
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8 questionsHouse of Quality QUiz What does section 5 represent?
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Mind map JOB DESCRIPTION FOR QHSE SYSTEM MANAGER seguridadad
Quizzes
See all 32 quizzes-
95 questionsQDM Final Which of the following can be achieved through quality improvements?
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34 questionsINMGT 325- Chapter 2 Quiz The essence of Crosby’s quality philosophy is embodied in what he calls the:
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20 questionsINMGT 325- Chapter 3 Quiz The internal customers of a company are those people who ultimately purchase and use the company’s products.
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20 questionsQMS-ISMS Quiz Below is one of the "Benefits of ISMS"
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8 questionsHouse of Quality QUiz What does section 5 represent?
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80 questionsQuality Final As we study the subject of Quality---we have learned that there are many ways that different people, organi...
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79 questionsSCM 352 Quiz 4
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70 questionsChapter 5 - Quality and Performance When a process fails to satisfy a customer
Mind maps
See all 713 mind maps-
Sab7#83 Quality_Costs
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JOB DESCRIPTION FOR QHSE SYSTEM MANAGER seguridadad
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The Lean Six Sigma System Este cuadro habla sobre el lean six sigma
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TC#78#79_Quality_Plans_&_Quality_Concepts -
RAMAS CALIDAD
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BRANCHES OF QUALITY
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Quality
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Quality management and beyond: the current situation and future perspectives
Flashcards
See all 50 flashcards-
17 cardsCH 18: Quality Assurance Chapter 18
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76 cardsUntitled An organization achieves quality by
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35 cardsChapter 4,5,6 Test DMAIC (Six Sigma)
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48 cardsUnit 3 - Classes 10-12 UFlashcards
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72 cardsQUALITY MANAGEMENT SYSTEMS One of the most important consumer decision factors in the selection among competing products
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18 cardsPoka Yoke ++ ISO 9001 Quality Management System (QMS) What is Poka yoke
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41 cardsUntitled
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23 cardsRepaso Medio Termino Calidad Quality according to Taguchi
Flowcharts
See all 36 flowchartsNotes
See all 12 notes-
CALIDAD - created from Mind Map FUNDAMENTALS OF QUALITY QUALITY GURUS DEMING CYCLE
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Ishikawa Diagrams Introduction to Ishikawa Diagrams Also sometimes known as fishbone diagrams or herringbone diagrams Benefits: Shows the causes of an event Demonstrates where quality issues might arise Allows management to determine w...
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QUALITY MANAGEMENT - created from Mind Map 1. Definition: Khurram Hasmi(2007) describe TQM as a philosophy that integrates all functions of an organisation such as Marketing, Finance and Customer Service to meet all needs of customers and organisations objecti...
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Lean Six Sigma - created from Mind Map Compromize Set of power full tools and reducing variations Lean Six Sigma
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1_ISO - 9001 - created from Mind Map Organizational context Leadership Planning
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INTRODUCTION TO QUALITY - created from Mind Map Definitions : The totality of features and characteristics of a product or service that bear on its ability to satisfy stated or implied needs’ –ANSI/ASQ Quality Dimensions Needs for Quality
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QUALITY MANAGEMENT - created from Mind Map Specialized language Continuous Improvement well-defined and recognisable linguistic corpu
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Sin título - creado desde un Mapa Mental The soul of a company is to develop and market new products with minimum cost and time and maximum quality the ISO standard is a key to complying with regulatory requirements and leading to good management practices T...
Slides
Topics in Quality Management and TQM
More Industrial engineering and quality topics
About Quality Management and TQM
GoConqr OriginalWhat the resources cover
This page sits in the Quality Engineering and Management strand of Industrial engineering and quality. Most of it is mind maps, which break quality management into short branches. You will find maps on quality gurus, Deming's 14 - Point Philosophy, Kaoru Ishikawa, the seven basic tools of quality, quality costs, Six Sigma foundations and TQM implementation.
The quizzes test the same ground. House of Quality QUiz asks what each numbered section of the house represents. QMS-ISMS Quiz looks at the organisational triad and plan-test steps. The first quiz listed, QDM Final, asks about the categories of quality costs and about poka-yoke, the Japanese term for mistake-proofing.
Where to start
- Open the TQM mind map for the big picture: commitment, competence, communication and continuous improvement.
- Read THE PIONEERS OF TQM or Quality Gurus to place Crosby, Deming and Ishikawa.
- Move to QFD - House of Quality, which walks from customer needs to benchmarking competitors.
- Finish with the quality tools maps, then the quizzes.
Using quizzes and maps together
Read a map first, then take a related quiz without looking back. INMGT 325- Chapter 2 Quiz pairs well with the maps on Deming and Crosby, because it asks about their philosophies. When you miss a question, go back to the branch that covers it and read it again.
Flashcards suit short definitions. The 8 Dimensions of Quality deck and the Kano Analysis deck are quick to run through, and the Total Quality Management (TQM) deck covers key terms. Some resources are in Spanish, so there is a chance to practise the vocabulary in both languages.
Exams and study stages
Some resources mention PMP, APM, APICS and ASQ CQE, so professional candidates will find material that fits their revision. The Sab-numbered maps follow the Plan Quality Management process, including the quality costs map.
Choose one topic today, try its quiz, and see what you still need to review.
Frequently asked questions
Which quiz should I try first?
QDM Final is a good opener because it mixes several ideas: what quality improvements can achieve, the major categories of quality costs, and poka-yoke. If the results show gaps, move on to the House of Quality QUiz or the QMS-ISMS Quiz for narrower practice.
What do the mind maps cover?
They cover quality gurus, Deming's 14 points, Ishikawa, the seven basic tools, quality costs, the House of Quality, Kaizen, supplier partnership, TQM implementation and quality management systems. There are over 600 of them, so you can compare how different contributors lay out the same topic.
Are the resources free to use?
Yes. Every resource listed here is free to open, study and take, with no account needed. They were made by GoConqr users, not by GoConqr. A free account also saves your quiz scores and lets you create your own quizzes, mind maps, flashcards and notes.
Which exams and levels do these suit?
The resources are mostly university level, with a good share aimed at professional candidates. Some of them mention PMP, APM, APICS and ASQ CQE. Teachers can use the quizzes, maps and flashcard sets as ready-made material for classes.
Is there anything besides quizzes and maps?
Yes. There are more than 40 flashcard sets, such as Poka Yoke ++ ISO 9001 Quality Management System (QMS) and Kaizen and Kaikaku. You will also find flowcharts on quality control, slide sets such as Quality Management Processes, and notes on topics like Ishikawa Diagrams.
What if I cannot find the topic I need?
Try nearby topics first. Quality tools, quality costs and quality management systems each appear in several resources, under different titles. If a gap remains, you can make your own mind map, flashcards or notes on it with a free account.