Good Practice

Good Practice

1. defined as

   • Process or methodology that has been shown to be effective in one part of the organization and might be effective in another too

2. Benefits

   • Identify and replace poor practices
   • Raise the performance of poor performers closer to that of the best
   • Decrease the learning curve of new employees
   • Reduce rework and prevent “reinvention of the wheel”
   • Cut costs through better productivity and efficiency
   • Improve services
   • Minimize organizational knowledge loss

3. Better aproached

   • Identify Users’ Requirements
   • Discover Good Practices
     • examine individuals and groups that deliver excellent results
     • communities of practice
     • after-action reviews and retrospects
     • exit interviews
   • Document Good Practices
     • kept in a database in standard format
       • Contain
         • Title
         • Profile
         • Context
         • Resources
         • Desription
         • Lessons learned
         • Links to resources
         • Tools and techniques
   • Validate Good Practices
     • needs
       • demonstrable link between what is practiced and the end result
   • Disseminate and Apply
     • face-to-face knowledge sharing
       • mechanisms include
         • quality circles
         • visits to individuals and groups displaying high performance
         • organized learning events
         • secondments
         • exchanges
   • Develop a Supporting Infrastructure
     • Ensure that good practices are documented and classified electronically in a way that makes them easy to find

4. sharing of good practice

   • do´s
     • evolves constantly
     • Resist the temptation to focus on explicit knowledge, it is through people that deep knowledge is transferred
     • Tie good practices to business drivers, focus on those that add value, demonstrate benefits, and give evidence
     • Recognize the individuals and groups who submit good practices
     • Promote the good practice resource actively
     • Monitor usage of the good practice resource
     • Make contact to the provider of the good practice easy
   • dont´s
     • Do not be too prescriptive about good practices and focus instead on encouraging people to identify and share them voluntarily
     • Do not underestimate the importance of organizational culture