Knowledge Management

What this page covers

This unit collects material on managing knowledge inside organizations. Most of it is mind maps. The rest is a small set of quizzes, a few flashcard decks, some notes and a slide set. Topics include knowledge transfer, knowledge management strategy, absorptive capacity, open innovation and the concept of "Ba".

Where to start

Begin with an overview. The mind map KNOWLEDGE MANAGEMENT moves from what, why, where and when to implementation, case studies and a look at what Shell has done. Intro To Knowledge Management and Chapter 2: Defining Knowledge Management are also good first stops. If terms are new, the glossary maps give short definitions.

Going deeper

1. Read Intellectual Capital and Knowlege Management, which touches on Tobin's Ratio and human resource performance.
2. Move to the maps on knowledge transfer, knowledge management strategy and implementing KM.
3. Look at innovation, with How do firms manage knowledge for innovation? and the note Managing knowledge for innovation.
4. Finish with the maps on knowledge and learning.

Using maps with quizzes and flashcards

Read a map first, then close it and try to recall its branches. After that, check yourself. The flashcard decks labeled MANG3010 run from L1 to L11. They ask about explicit and tacit knowledge, the two generations of KM, knowledge sharing barriers, communities of practice, and knowledge and power. The quizzes include Knowledge Management Quiz and Chapter 2 Quiz. Use them to find the topics you still need to review.

Where this unit fits

This is the Knowledge Management unit in the strand Principles and Theory of Management, within Business administration and management (incl. project management). Teachers can pick maps or decks to share with a class.

Choose one map that matches your course, work through it, and then try a quiz.