Knowledge management errors

Knowledge management errors

1. Avoid these errors

   • Pay attention to the way the organization does things
   • Develop definition of knowledge
     • Data ≠ information
     • Disccus and debate what knowledge is
     • Identify knowledge roles
   • Vigilant about detecting and correcting errors in their process of knowing

2. Common errors

   • Stock rather than as a flow
     • knowledge as a thing or object that exists
   • Not pay attention to tacit knowledge
     • Managers don't understand its nature
   • Not focus in the future
     • Knowledge is still used for understanding past and present change
   • Not develop a definition of knowledge
     • Data = information
   • Substituting technological contact
     • People thinks the IT limits face-to-face dialogue
   • Develop direct measures of knowledge
     • Measure knowledge directly rather than by its outcomes