understanding process and process redesign

understanding process and process redesign

1. process

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   • End to end work across the enterprise
     • a designed group of related task that togheter create costumer value
     • all work is process work, everithing.
     • not people, not functions, not departments, not units
   • Who has a process?
     • every organization
   • types of process
     • governing
       • what holds the enterprise together
     • enabling
       • what needs to be done but costumers wont pay for.
     • core
       • what costumers will pay for.

2. three types of work

   • Value-added
     • what costumers will pay for
   • Non-Value-added
     • work needed to support VA. but costumers not pay for.
   • Waste
     • Everithing else

3. Our basic Syllogism

   • Process Results
     • Process Improvement
       • Process Redesign
         • Process Governance

4. Three flavors of process improvement

   • bottoms-up
     • Lean and six sigma, days and weeks.
   • Process redesign
     • L1 and L2 focus, cross functional months.
   • Business process Reengineering
     • big and bigger, crosses many boundaries, years

5. Ways to think about and represent a bussiness

   • P and L statement
   • balance sheet
   • product catalogue
   • costumer list
   • mission statement
   • values card
   • organizational chart

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