A Knowledge Management Reference Model

A Knowledge Management Reference Model

1. The salient features of KM systems

   • Being a combination of two distinct forms of Knowlege
   • The existence of several types of tacit knowledge.
   • The variety and diversity of the barers of organizational knowledge
   • Being context sensitive in contrast to information
   • The difficulty of determining a priori what knowledge will be requested
   • The crucial role played by languagin

2. Three layer knowledge management reference model

   • Elements that any KM system must deal with. Represents the first layer
   • Processes needed to manipulate the elements of the first layer. Second layer.
   • The third layer includes elements wich support the elements of the second layer

3. The first layer: The Enterprise cognitive domains

   • The set of all relevant things, together with a set of posible relationships betwen them

4. The second layer: Functional layer.

   • Knowledge identification
   • Knowledge Generation
   • Knowledge Elavoration
   • Knowledge Preservation
   • Knowledge mobilization
   • Knowledge presentation
   • Knowledge evaluation

5. The third layer: KM resources layer

   • Composed of enabling technologies, organizational and information/comunication