Module 5: Knowledge management models

Module 5: Knowledge management models

1. The organizational Epistemology

   • Von Krough & Roos
   • Knowledge enabling
     • To put knowledge enablers in place to stimulate: Individual knowledge development , Knowledge sharing, Organizational retention
   • Successful KM management: -The mind set of individuals -Communication - Organizational structure - Relation between members - HR Management
   • Elements: Sources of knowledge, conditions for a succesful km, knowledge enabling

2. The Spiral Model

   • Nonaka and Takeuchi
   • Knowledge begins with an individual
     • To translate individual knowledge into valuable public organizational knowledge
       • Organizational conditions: Intention Autonomy Fluctuation and creative chaos Redundancy Requisite variety
       • Socialization (tacit-tacit) , Externalization (tacit- explicit), Combination (explicit-explicit), Internalization (explicit-tacit)

3. Sense Making Model

   • Choo
   • Sense making
     • 4 processes: Ecological change Enactment Selection Retention (organizational memory)
   • Decision making
     • To identify and evaluate alternatives
   • Knowledge creation
     • To transfer personal knowledge between individuals through: Dialogue Discourse Sharing Storytelling

4. Building and using Knowledge Model

   • Wiig
   • To be useful, knowledge must be organized
   • Types: Facts, concepts, expectational and methods
   • 4 Dimensions: completeness, connectedness, congruence and perspective
   • 3 forms: Public, shared, personal
     • Passive / Active

5. I- Space

   • Boisot
   • The less data that has been structured requires a shared context for its difussion, the more diffusible it becomes
   • The easier data can be structured and converted into information, the more diffused it becomes
   • Codified/uncodified, Abstract/ concrete, Diffused/ undiffused

6. ICAS

   • The Intelligent Organization Shared purpose, Selectivity, Optimum complexity, Permeable boundaries, Flow Multidimensionality
     • Process to work with knowledge: Scanning Problem solving Abstraction Diffusion Absorption Impact
     • Organizations=Complex adaptive systems
   • Bennet & Bennet