different types of communication

different types of communication

1. Verbal communication

   • clear speech, such as pronouncing words correctly and the making sure the sounding at the end of words
   • Appropriate language such as use of formal and informal language and avoid using slang or swear words and making sure that you use language that supports all cultures
   • Using age appropriate language to recognize different ages such as simple language for younger people and more detailed for older people
   • Pace,tone and pitch should all be reasonable depending on who you are dealing with so that they always feel comfortable talking to you
   • Non-discriminatory use of language such as respecting a service users culture or ethnicity such as avoiding racism or insulting different religions
   • Also having active listening skills so showing the individual you are interested in the conversation and will know how to respond to questions relevant to the conversation and make them want to carry on the conversation

2. Non-verbal communication

   • Having good posture is a must because it shows non defensiveness and showing that you aren't a negative person so that the person always feels comfortable especially if they have hearing impairment because they're trying to pick up on body language to see how you are communicating
   • Facial expressions must always be relevant to the conversation and not showing that you are taking the individual seriously also it can show your mood
   • Use of eye contact is important because it shows that you are listening and caring about what they are saying
   • Gestures are important because it shows that you are listening and not causing offence and showing what is acceptable or not acceptable
   • Non-threatening use of body language such as offensive hand signals or such as clenching your fists showing that you are violent or not caring at all
   • Personal space is very important because you do not want to get too close to make them feel uncomfortable or too far away to show that you are not listening or you feel that you don't want to get to close it may offend them

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