Interpersonal Skills Week 2 Mindmap

Interpersonal Skills Week 2 Mindmap

1. Communication as action

   • Transmitting a message
     • Influences:
       • Sender and reciever characteristics
         • Personality
           • Introvert vs extrovert
         • Where is attention/ engagement
         • Culture
         • Background
         • Perception
         • Emotional state
         • History of relationship
         • Mindfulness
         • Behaviour
       • Encoding and decoding processes
       • Noise
       • Feedback
       • Context
     • The message
       • Meaning
       • Symbol
       • Verbal utterances & non-verbal behaviours used, that communicate meaning
     • Noise
       • External - sights, sounds etc.
       • Internal - thoughts, feelings
       • Semantic - emotional reactions/distractions
     • Feedback
       • Verbal or non-verbal
       • Allows sender to adjust message to enhance understanding
       • Can be provided & acted upon even while initial message is being sent

2. Social Structure/groups

   • Culture
     • Eye-contact vs no eye-contact
     • Assumptions about how to communicate with others may not be universal
     • Barriers
       • Cultural: attitude, values, beliefs
       • Linguistics: intonation, colloquialisms, accent
       • Emotional: negativity, stress, uncertainty
       • Physical preferences: personal space, use of time, comfort needs
       • Experiential: attitude, values, beliefs
       • Perceptual: stereotyping, prejudice
       • Preconceived ideas
       • Barriers still exist inside same culture, so culture isn't the only thing to blame

3. Channels of Non-Verbal Communication

   • Body movement categories (Kinesics)
     • Emblems
     • Illustrators
     • Affect displays
     • Regulators
     • Adaptors
     • Body appearance = physical characteristics
   • Paralanguage (vocalics)
     • Eg. sarcasm, speed, emphasis
     • How you say something rather than what you say
     • Personality
     • SES
     • Gender
     • Age
     • Excessive use of filler words (poor encoding) "like", "um"