Problem Solving

Problem Solving

1. Definition

   • Problem solving is a set of events in which human beings use rules to achieve some goals.

2. Techniques for problem solving

   • Six thinking hats
   • Cause-effect diagram
   • Swot analysis

3. The problem solving loop

   • 1.- Identify the problem
     • 2.- Explore information and create ideas
       • 3.- Select the solution
         • 4.- list ideas
           • 5.- Evaluate the results

4. Solving process

   • Identify
     • Explore
       • Set goals
         • Look for alternative
           • Select the correct alternative
             • Implement
               • Evaluate

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