Quality Culture

Quality Culture

1. Meaning

   • Set of group values that guide how improvements are made to everyday working practices and consequent outputs

2. Filosofy

   • Identity
   • Personality

3. People start an continuous improvement process and discover their new potencial

4. Benefits

   • Prevent instead of react
   • Motivation
   • Quality as result
   • Strong leadership
   • Recognition of work

5. Goal

   • Create high-Performance teams
     • Maintain productivity
     • Achieve organizational goals

6. Quality sistem

   • Objectives
     • Management's roles and responsibility
     • Develop a proper cycle of training
     • Customer orientation
     • Continues improvements
     • Teamwork and collaboration
     • Employee empowerment
   • Guidelines and objectives general of an organization concerning quality formally expressed by the high direction

7. Organizational Culture

   • Group of values, expectations, and practices that guide and inform the actions of all team members
   • Characteristics
     • Alignment
     • Appreciation
     • Performance
     • Innovation
     • Support employees need
     • people take ownership of problems
     • Trust