Quality Management

What this page covers

Most of the resources here are mind maps, and many follow the project management view of quality. You will find maps on planning quality, performing quality assurance and controlling quality, often in several versions made by different people. Others look at the ideas behind quality itself, such as Deming's 14 points and the Deming cycle.

Where to start

1. Open the Total Quality Management Pioneers mind map for the main thinkers and Deming's 14 points.
2. Move to the Quality mind map, which explains quality control and the idea that it detects errors and puts them right.
3. Look at SAB4#75_Plan_Qty_Management for the planning inputs, such as the risk register and requirements documentation.
4. Finish with SAB5#88_Quality_Control and SAB5#85_Perform_Quality_Assurance to see how the three processes fit together.

Using the other formats

The Quality flashcard deck covers ideas such as how quality improvements reduce costs and increase revenue. The Themes - Quality deck asks about the Prince2 definition of quality and the parts of quality management. The deck that starts with Palermo's Law touches on empowerment and the internal customer. The quiz INMGT 325- Chapter 1 Quiz asks how customers evaluate a service, which suits anyone who wants a customer view of quality.

A good routine is to read a map, cover it, and try to rebuild the main branches from memory. Then use a deck or quiz to check what you missed. The quiz set here is small, so maps and flashcards will do most of the work.

Other topics on the page

You can also find maps on quality costs, prevention versus inspection, audit versus process analysis, Sigma, benchmarking, root cause analysis and the eight dimensions of quality. A few items are in Spanish. Some titles are short codes from study groups, so open the map to see what it covers.

Where it sits

This unit belongs to the Business Functions strand of Business administration and management (incl. project management). Choose one map today, and then make your own flashcards from it.