Questionnaires

Questionnaires

1. It is a procedure considered classic in the social sciences for obtaining and recording data, it is very versatile for use as a research instrument, it is generally used to measure parameters or to know the ustos of a given population

2. ts purpose is to obtain, in a systematic and orderly manner, information about the population with which we are working, on the variables that are the object of the research or evaluation, within defined parameters.

3. Types of questionnaires: Customer Satisfaction Questionnaire Questionnaire on Satisfaction with the use of a product Questionnaire on the evaluation of company communications

4. Types of questions Open questions. Dichotomous questions. Multiple choice questions. Scale questions. Image questions.

5. These are the following steps to carry out a questionnaire as a research tool: Conduct a test of the instrument. Run a pilot test. Clean the data collected. Perform a component analysis. Check the consistency of the questions. Revise your survey.

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